Healthcare Administration Practice Questions
Course Introduction
Healthcare Administration is a field dedicated to the leadership, management, and operation of healthcare organizations such as hospitals, clinics, and public health institutions. This course provides students with foundational knowledge in areas such as healthcare policy, organizational behavior, financial management, information systems, quality improvement, and ethics in healthcare. Emphasizing both theoretical frameworks and practical applications, the course prepares students to navigate the complex regulatory environments of healthcare, make strategic decisions, foster effective communication, and lead multidisciplinary teams to enhance the delivery of patient care and organizational efficiency.
Recommended Textbook
Leading and Managing in Nursing Revised Reprint 5th Edition by Patricia S. Yoder
Available Study Resources on Quizplus
30 Chapters
758 Verified Questions
758 Flashcards
Source URL: https://quizplus.com/study-set/2254
Page 2
Chapter 1: Leading, Managing, and Following
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44776
Sample Questions
Q1) A nurse manager of a 20-bed medical unit finds that 80% of the patients are older adults.She is asked to assess and adapt the unit to better meet the unique needs of the older adult patient.Using complexity principles,what would be the best approach to take in making this change?
A) Leverage the hierarchical management position to get unit staff involved in assessment and planning.
B) Engage involved staff at all levels in the decision-making process.
C) Focus the assessment on the unit, and omit the hospital and community environment.
D) Hire a geriatric specialist to oversee and control the project.
Answer: B
Q2) During a staff meeting held to discuss developing a mission statement for the unit,the idea of placing patient needs first is:
A) Empowering.
B) A leadership tag.
C) A symbol.
D) A management task.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Patient Safety
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44777
Sample Questions
Q1) As a patient care advocate,you regularly coach patients as to how to stay safe in health care by educating them about:
A) The need to understand and record all medications being taken.
B) Bringing their own linens and other personal items to the hospital.
C) Washing hands frequently while in a healthcare environment and using a hand sanitizer.
D) Following closely the directions and orders of healthcare providers.
Answer: A
Q2) As the case manager in a home health service,you are interested in trying the Institute for Healthcare Improvement TCAB project in your service.In considering this application,you need to particularly consider:
A) Reliability of data gathered by the project.
B) Applicability of the project to your setting.
C) Lack of patient-centeredness in the project.
D) The focus of the project on resource issues.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Developing the Role of Leader
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44778
Sample Questions
Q1) While explaining the importance of developing leadership skills among nurses to a group of first year nursing students,Natalie,a nursing unit manager emphasizes that:
A) Most nurses are not expected to assume leadership roles.
B) The role of nurse leadership is only at the bedside, ensuring that patient care is performed according to established standards.
C) Only individuals in formal leadership roles are expected to be leaders.
D) The public depends on nurses to assume leadership in moving consumer advocacy concerns forward.
Answer: D
Q2) After being interviewed for the unit manager position,the staff nurse reflects on the interview process.The staff nurse is aware that leadership begins:
A) Within.
B) Through a relationship with a mentor.
C) With the job description.
D) With the chief nursing officer of the organization.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Developing the Role of Manager
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/44779
Sample Questions
Q1) As a nurse manager,you embrace the usefulness of resources such as Smart Bed.This behavior is important to:
A) Budget development.
B) A manager's role.
C) Succession planning.
D) Encouragement of staff utilization of technology.
Q2) A manager who is concerned with ensuring that patients on her surgical unit have the necessary information to make informed choices is:
A) Practicing legal nursing care.
B) Demonstrating respect for patient rights.
C) Avoiding risks.
D) Likely experiencing issues with informed consent.
Q3) The successful integration of informatics into healthcare settings is key to:
A) Quality decision making and processes related to management of resources.
B) Accessing current information about business practices.
C) Leveraging ideas from other managers.
D) Speeding up calculations and decisions in budget development.
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Legal and Ethical Issues
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44780
Sample Questions
Q1) You volunteer at a free community clinic.A 13-year-old girl claims to have been diagnosed with SLE and presents with chlamydia.The team leader at the clinic advises that:
A) The state-defined age of legal consent is 18; therefore, no treatment can be delivered.
B) The teen is underage and should be referred to the family general practitioner.
C) Care can be provided as long as consent is voluntary and information about treatment and options is provided.
D) Treatment is provided as long as telephone consent is obtained from a parent or legal guardian.
Q2) On your nursing unit,you employ LPNs,RNs,and advanced practice nurses.You will need to be familiar with at least:
A) Two nursing practice acts.
B) Two nursing practice acts in most states.
C) At least one nursing practice act.
D) One nursing practice act and a medical act.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Making Decisions and Solving Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44781
Sample Questions
Q1) The maintenance department wishes to have the nursing lounge renovated,so the lounge will be more "user-friendly." The department asks the nursing staff to make a wish list of everything that they would like to see in the new lounge.This process is an example of which part of the decision-making process?
A) Assessment/Data collection
B) Planning
C) Data interpretation
D) Generating hypotheses
Q2) Sue,a nurse manager,has a staff nurse that has been absent a great deal for the past three months.A whistleblower gives some information to Sue indicating that the staff nurse will be resigning and returning to school.Because of this,Sue decides to do which of the following?
A) Immediately fire the staff nurse.
B) Speak to the whistleblower and elicit more information.
C) Speak to the staff nurse and ask her to resign.
D) Do nothing.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Health Care Organizations
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44782
Sample Questions
Q1) With the help of a federal grant,the local school nurse has established a spreadsheet that contains relevant nursing data so that she can analyze children's health.School health programs are:
A) Increasingly seen as primary care sites for children.
B) Providing only health education programs for children and their parents.
C) Capable only of providing referrals for health problems to primary care providers.
D) Funded exclusively by local authorities.
Q2) In reviewing the current delivery model,the nurse manager is aware that a demographic change that will have a significant effect on the healthcare delivery systems of the future is:
A) Changes in staffing patterns.
B) Increasing reports of violence in the workplace.
C) The increasing percentage of the population that will be over age 65.
D) Escalations in the cost of health care.
Q3) Which of the following is an outcome of managed care?
A) Shift of patients to outpatient and home health services
B) Less complexity in funding sources
C) Less complexity in rules for consumers to follow
D) Greater consistency in the quality of care
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Understanding and Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44783
Sample Questions
Q1) A hospital is working toward becoming a Magnet hospital.The chief nursing officer is aware that professional nursing departments of the future will:
A) Not be directed by nurses.
B) Be virtual organizations.
C) Be designed to maintain nursing standards of practice.
D) Be entitled to have client care departments.
Q2) The hospital administration gives approval to the chief nursing officer to hire clinical nurse specialists in staff positions rather than in administrative positions.A clinical specialist who has staff authority but no line authority typically is able to:
A) Function through influence.
B) Take complete responsibility for the care of clients.
C) Interview and hire staff nurses for designated nursing units.
D) Be granted functional authority to determine standards of nursing care and enforce them.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Cultural Diversity in Health Care
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44784
Sample Questions
Q1) In coaching Sarah (Question 24),you suggest which of the following?
A) "Explain to Jim that there is no smoking in the hospital."
B) "Inform Jim that fires are not allowed in the hospital."
C) "Insist that he give you his tobacco because it is unhealthy for him."
D) "Ask him what he means by a smudge and what meaning it has for him."
Q2) When interviewing a candidate for a nursing position who has an Aboriginal background,you recognize that the candidate's lack of eye contact reflects the candidate's:
A) Lack of confidence.
B) Professional behavior.
C) Cultural sensitivity.
D) Ethnicity.
Q3) In discussions with another unit manager,you share your concern that staff on the unit try to take advantage of your understanding of their unique needs and ask for special treatment in scheduling and days off.Your concern is related to:
A) Cultural insensitivity.
B) Indistinguishable phenomena.
C) Social capital.
D) Stereotyping.
To view all questions and flashcards with answers, click on the resource link above.
Page 11
Chapter 10: Power, Politics, and Influence
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44785
Sample Questions
Q1) The institution where you are a nurse manager has resisted the adoption of a new document management software,citing cost as a concern.You meet with other nurse managers who are in favor of the software and prepare a proposal to take to the senior executive with the goal of persuading the executive to adopt the software.This is an example of:
A) Collaboration.
B) A coalition.
C) Networking.
D) Policy building.
Q2) Despite repeated invitations by his colleagues to become involved in regional and state nursing practice committees,Tom refuses.His reason is that "nursing committees rarely get anything worthwhile done because of politics and conflicts." According to the text,Tom's view of involvement:
A) Is rare in nursing today.
B) Reflects a fear of power.
C) Reflects the essential process of power.
D) Reflects empowerment and capacity to make his own decisions.
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Caring,Communicating,and Managing With Technology
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44786
Sample Questions
Q1) Nurses on your unit struggle with the application of terminology associated with nursing diagnoses.As a nurse manager and leader you provide information and education related to the value of standardized (rather than localized)terminology,which includes:
A) Standardized classifications for billing purposes.
B) Consistent terminology for the benefit of patient understanding.
C) Computerized storage and retrieval of nursing data to support and describe nursing practice.
D) Correction of inaccuracies in description at the local level.
Q2) When assessing the appropriateness of adopting WL PDAs for a nursing unit,you need to consider the advantages,which include:
A) Lower cost relative to PCs.
B) Small display screen.
C) Font size.
D) Speed of operation.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Costs and Budgets
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44787
Sample Questions
Q1) A nurse manager approves two staff nurses to attend a national conference.When reviewing the budget,the nurse manager looks at which line item?
A) Cash budget
B) Capital budget
C) Operating budget
D) Supply and expense budget
Q2) In preparing a budget,the nurse manager needs to anticipate the cost of benefits (e.g.,health,life insurance,pension and retirement plans).Based on the usual cost of benefits,how much should a nurse manager include for a total full-time salary cost of $312,000?
A) $78,000-$93,600
B) $62,400-$78,000
C) $46,800-$62,400
D) $31,200-$46,800
Q3) Which of the following factors is not implicated in rising healthcare costs?
A) Rising expectations of consumers for cure and care
B) Unintentional injuries
C) Socioeconomic conditions
D) Rising Medicare costs
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Care Delivery Strategies
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44788
Sample Questions
Q1) The nurse case manager is working with a client admitted for end-stage renal disease.The case manager's major goal during this hospitalization is to:
A) Implement the care MAP on admission.
B) Provide direct nursing care throughout the hospitalization.
C) Supervise the nursing staff members who implement the care MAP.
D) Prevent additional hospitalizations resulting from complications of the client's disease.
Q2) In an acute care unit,the nurse manager utilizes the functional nursing method as the care delivery model.The nurse manager's main responsibility is the needs of the: A) Department.
B) Unit.
C) Staff.
D) Patient.
Q3) The model outlined in Question 12 might be particularly effective in:
A) Promoting communication among diverse team members.
B) Facilitating multiple perspectives on the total care of a patient.
C) Avoiding patient-provider conflict.
D) Developing competence and confidence in unskilled workers.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Staffing and Scheduling
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/44789
Sample Questions
Q1) To maintain patient safety,studies suggest that scheduling should avoid:
A) Rotating shifts.
B) Weekends.
C) 8-hour shifts.
D) Mandatory overtime.
Q2) To reduce reliance on overtime hours,an organization develops a strategy for floating nurses during staff shortages.To maximize patient safety and reduce costs,the healthcare organization:
A) Develops a centralized pool of float nurses.
B) Assigns nurses from less busy units to ones with increased acuity levels.
C) Floats nurses only between units on which the nurses have been cross-trained.
D) Assigns float nurses to basic care only.
Q3) In Question 10,the classification system that is used:
A) Utilizes financial data to determine number of staff to patient ratios.
B) Utilizes DRGs to determine acuity on a unit.
C) Combines interventions and time required for interventions to determine levels of care required.
D) Combines financial resources and nursing interventions to determine patient contact hours.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Selecting, Developing, and Evaluating Staff
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44790
Sample Questions
Q1) John,a new graduate,reviews the employee evaluation for his new position.The first section requires that he list his own specific objectives to be accomplished.This is an example of:
A) The traditional rating scale.
B) Learning goals, or management by objectives.
C) A forced distribution scale.
D) A behavior-anchored rating scale.
Q2) Which of the following might best conclude an interview?
A) "Thank you for your interest. Someone will be in touch with you soon."
B) "Before you go, we will make sure that we have your contact information. Thank you for coming."
C) "I will be in contact with all candidates by telephone by next Friday. It has been a pleasure to meet you."
D) "We have several excellent candidates so I am not sure about the outcome of the interview, but I will let you know. Thank you for coming."
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Strategic Planning, Goal-Setting, and Marketing
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44791
Sample Questions
Q1) Planning is a process designed to achieve goals in dynamic,competitive environments.As a new manager,what is the first step you will undertake to develop a strategic plan of action for a congestive heart failure program?
A) Search the environment to determine changes that may affect the organization.
B) Appraise the organization's strengths and weaknesses.
C) Identify the major opportunities for and threats to the organization.
D) Identify and evaluate the various strategies available to the organization.
Q2) In assessing the internal environment,the strategic planning team at Pacific Hospital discovers that 90% of staff members have no idea what the current mission statement means.This is most likely related to:
A) The level of abstraction inherent in mission statements.
B) Development of the statement by the administration team with no other staff involvement.
C) Outdated goals and objectives contained in the mission statement.
D) Failure to provide action statements within the mission statement.
To view all questions and flashcards with answers, click on the resource link above.
18
Chapter 17: Leading Change
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44792
Sample Questions
Q1) In Question 12,staff nurses who gain information on current IV therapy practices are engaging in which phase of Rogers' decision-making process?
A) Persuasion
B) Knowledge
C) Confirmation
D) Decision
Q2) An example of one strategy to improve participation in the change process by staff fitting the behavioral descriptions of laggards,early majority,late majority,and rejectors is to:
A) Encourage teamwork.
B) Transfer to a different unit.
C) Require attendance at staff meetings.
D) Delegate the roles and tasks of change.
Q3) The wound care nurse decided to involve those to be affected by change early in the change management process.This can positively result in:
A) Coordination.
B) Resistance.
C) Anticipation.
D) Participation.
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Building Teams Through Communication and Partnerships
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44793
Sample Questions
Q1) A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts.It is important to have agreements about how team members will work together because:
A) If there are no agreements, each member will make up his or her own procedures without consensus.
B) People are naturally difficult and will not work well together without such agreements.
C) People will naturally ask for agreements about how to be together.
D) A way to eliminate nonproductive team members must be available.
Q2) From the information presented in this chapter,which of the following statements best defines an accomplished team? Effective teams:
A) Can create a form of synergism in which the outcome is greater than the sum of the individual performances.
B) Do not necessarily need goals, objectives, vision, and a clearly stated purpose.
C) Do not always have effective communication patterns.
D) May or may not have a clear plan that is followed and revisited and has an ongoing evaluation scheme.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Collective Action
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44794
Sample Questions
Q1) The emergency department staff members are concerned that working long hours without rest puts patient safety at risk.One staff member decides that she will risk her job and become a whistleblower.Whistle-blowing is an appropriate recourse when management:
A) Disregards due process when disciplining a nurse.
B) Delays responding to repeated efforts to provide safe care.
C) Hires nurses who are not a part of the union during a strike.
D) Refuses to bargain in good faith with the elected bargaining agent.
Q2) The emergency department staff decides to use a collective bargaining model for negotiation,rather than a traditional trade union model.A traditional trade union model is characterized by:
A) An adversarial relationship.
B) Management support of labor's initiatives.
C) A spirit of trust between management and labor.
D) An ability to resolve complaints.
Q3) Collective action is effective in:
A) Ensuring that needs of nurses are placed ahead of other disciplines.
B) Defining nursing as a profession.
C) Advising patients of the needs of nurses.
D) Amplifying the influence of individuals.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Managing Quality and Risk
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44795
Sample Questions
Q1) A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a total quality management philosophy by:
A) Explaining to the staff that disciplinary action will be taken in cases of additional errors.
B) Recommending that a multidisciplinary team should assess the root cause of errors in medication.
C) Suggesting that the pharmacy department should explore its role in the problem.
D) Changing the unit policy to allow a certain number of medication errors per year without penalty.
Q2) A nursing unit is interested in refining its self-medication processes.In beginning this process,the team is interested in how frequently errors occur with different patients.To assist with visualizing this question,which organizational tool is most appropriate?
A) Histogram
B) Flowchart
C) Fishbone diagram
D) Pareto chart
To view all questions and flashcards with answers, click on the resource link above.
Chapter 21: Translating Research Into Practice
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44796
Sample Questions
Q1) The nurse manager decides to change staffing schedules in the intensive care unit.She chooses to use Rogers' Diffusion of Innovations Theory to implement the change.What are the elements of Rogers' Diffusion of Innovations Theory?
A) Assessment, planning, intervention, and evaluation
B) Preparation, validation, synthesis, and evaluation
C) Knowledge, persuasion, decision, implementation, and evaluation
D) Scanning, diagnosis, decision making, application, and reevaluation
Q2) Once evidence related to the use of prompted voiding in patients with cognitive impairment has been appraised and integrated with practice,it is important to:
A) Consider whether patients' families see this as necessary for the well-being of family members.
B) Search large databases such as CINAHL to amass further evidence.
C) Clarify the clinical practice question.
D) Solicit input regarding integration with practice.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 22: Consumer Relationships
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44797
Sample Questions
Q1) The chief nursing officer decides to establish a client advocacy position in an oncology unit.Advocacy is best represented by:
A) Establishing private and professional networking systems.
B) Asking social services to handle clients' concerns.
C) Identifying community support groups.
D) Empowering others by promoting self-determination.
Q2) Corrine,a student nurse,often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader,you explain that this is a reference to the:
A) Assessment and admission of patients into care.
B) Orientation of patients to services once they are admitted.
C) Function of controlling which patients see the physician and which do not.
D) Coordination of care, services, advocacy, and access for patients within the healthcare system.
Q3) The complexity of the healthcare environment for consumers is increased by:
A) Falling levels of education among the public.
B) Increased levels of poverty.
C) Complex compensatory systems and a variety of delivery systems.
D) Increased numbers of uninsured or underinsured.
To view all questions and flashcards with answers, click on the resource link above.
24
Chapter 23: Conflict: the Cutting Edge of Change
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44798
Sample Questions
Q1) Factors that influence the ease with which conflict is resolved include all except which of the following?
A) Level of interdependence of the parties
B) Importance of the outcome
C) Perceived fairness of the process of resolution
D) Experience and education level of those in conflict
Q2) Two staff nurses are arguing about working on holidays.In trying to resolve this conflict,the nurse manager understands that interpersonal conflict arises when:
A) Risk taking seems to be unavoidable.
B) People see events differently.
C) Personal and professional priorities do not match.
D) The ways in which people should act do not match the ways in which they do act.
Q3) After using a mediator to resolve a conflict between the nurse manager and two staff nurses,the chief nursing officer decides to:
A) Observe to make sure the conflict has been resolved.
B) Fire both staff nurses.
C) Reassign both staff nurses.
D) Reassign the nurse manager.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 24: Managing Personalpersonnel Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44799
Sample Questions
Q1) The education consultant for the hospital is presenting a workshop on "Documentation: A Manager's Responsibility." Which of the following points would she not include in her PowerPoint presentation? Documentation:
A) Cannot be left to memory. A notation must be placed in the personnel file.
B) Should avoid discussion of the problem.
C) Should include what was done about the problem when it occurred.
D) Needs to include date, time, and place.
Q2) Susan,a new graduate,is upset that so many staff have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that:
A) Not all absenteeism is voluntary.
B) High personal control contributes to absenteeism.
C) Direct discussions with employees who have high levels of absenteeism are not recommended.
D) All absenteeism is related to personal issues and needs.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 25: Workplace Violence and Incivility
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44800
Sample Questions
Q1) A patient who has a history of involvement with drugs and weapons comes up to you in the hallway and asks you a question regarding directions in treatment.When you respond,he moves closer in to you and puts both hands up on either side of your neck.No one else is in the hallway.Your best response at this point is to:
A) Yell at him to stop.
B) Calmly ask the patient to remove his hands.
C) Hit the patient in the mid section.
D) Use pepper spray.
Q2) You note that Unit 64 has had a high turnover rate of staff during the past year.In investigating this situation,an important source of data might include:
A) Employee evaluations.
B) Level of experience of staff.
C) Exit interviews with staff.
D) Selection processes and decisions.
Q3) In Question 19,which of the four is most likely to be a perpetrator of violence?
A) Becky
B) Sarah
C) Sharon
D) Donna
To view all questions and flashcards with answers, click on the resource link above.
Page 27
Chapter 26: Delegation: An Art of Professional Practice
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44801
Sample Questions
Q1) Ali,an RN on your unit,is consistently late to work and makes remarks such as "Do you really want me to do that?" when patients and care are assigned to her.You have spoken with her frequently about her:
A) Ability.
B) Skills.
C) Attitude.
D) Personal issues.
Q2) The day shift nurse asks an LPN/LVN to complete a component of care for a client.The day shift nurse is _____ care.
A) Delegating
B) Assigning
C) Sharing
D) Authorizing
Q3) With delegation,responsibility and accountability remain with the:
A) Physician.
B) Professional who delegates.
C) Individual who receives the delegation.
D) Individual who previously performed the task.
To view all questions and flashcards with answers, click on the resource link above.
28
Chapter 27: Role Transition
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44802
Sample Questions
Q1) As a result of Amy's coaching,Sarah (Question 16)completes a ROLES assessment.This assessment is helpful in
A) Identifying her clinical knowledge.
B) Role development.
C) Areas of conflict in expectations.
D) Management responsibilities.
Q2) A nurse is interviewing for a manager's position.Which of the following actions is considered a role preview?
A) Formal commitment of the employment contract
B) Improving role performance
C) Touring the unit
D) Disillusionment about the expectations of the job
Q3) The new nurse manager feels pulled between the expectations of staff,the demands of hospital administrators,and family obligations.According to Hardy (1978),unrelieved role stress and strain will lead to:
A) Frustration and anger.
B) Alienation of family and friends.
C) Low productivity and performance.
D) Physical symptoms and acute illness.
To view all questions and flashcards with answers, click on the resource link above. Page 29
Chapter 28: Self-Management: Stress and Time
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44803
Sample Questions
Q1) An example of role conflict occurs when:
A) The director of ICU and the manager of the surgical unit wish to hire the same new employee.
B) Two part-time staff members are hired to work in a unit, but the job expectations for them are not clear, and the head nurse expresses disappointment in their performance.
C) The nurse manager for ICU believes he does not receive as many resources as the nurse manager for nephrology.
D) Line managers believe that support staff use their technical knowledge to intrude on their authority.
Q2) A nurse manager has decided that she must institute some personal time management steps to survive work and home life.Her first step should be to:
A) Determine what takes up so much of her time and energy.
B) Organize her personal and work spaces.
C) Purchase a handheld personal digital assistant to help remind her of important meetings.
D) Determine her personal and professional goals.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 29: Managing Your Career
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44804
Sample Questions
Q1) A young male nurse began in nursing as a staff nurse at a hospital.After 3 years,he moved to a home healthcare agency.After 2 years,he was promoted to a managerial position and now has returned to another hospital as a new director of nursing.This career style is known as:
A) Linear.
B) Spiral.
C) Steady state.
D) Entrepreneurial/transient.
Q2) Thomas has been a nurse in your ICU for 10 years.In facilitating Thomas' professional development,you would focus on
A) Certification for the ICU environment.
B) Discussions about how Thomas can fit with role expectations and relationships.
C) Possible specializations within the ICU environment.
D) Encouraging him to lead changes that leave long-term impacts after his retirement.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 30: Thriving for the Future
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44805
Sample Questions
Q1) Janice is a school nurse in a large urban high school.She observes the numbers of students smoking and understands the possibility for increased evidence of acute and chronic disorders related to smoking.After involving teachers,parents,students,and the community,she implements a smoking cessation program.Her program reflects which strength of connected leadership?
A) Quest for meaning
B) Authenticity and accountability
C) Thinking long-term, acting short-term
D) Leadership through expectation
Q2) The chief nursing officer has been developing her portfolio for years.She has been modeling:
A) Her clinical expertise.
B) Memories of different colleagues.
C) Her ability to be employable.
D) Her busy professional life.
Q3) Which of the following hampers the ability of nurses to be leaders?
A) Focus on the patient and not on the system
B) Lack of interest in leadership
C) Disillusionment with change
D) Funding disparities
To view all questions and flashcards with answers, click on the resource link above. Page 32