Health Systems Leadership Practice Exam
Course Introduction
Health Systems Leadership explores the principles, theories, and practical skills required to lead effectively within complex healthcare organizations. The course examines topics such as strategic decision-making, transformational leadership, interprofessional collaboration, change management, and health policy advocacy. Students will analyze leadership styles, organizational structures, and ethical dilemmas in healthcare, while developing competencies to guide teams, manage resources, and drive systematic improvements in quality and patient outcomes. Through case studies and real-world applications, learners will gain insights into fostering innovation, engaging stakeholders, and navigating the challenges of a dynamic health system environment.
Recommended Textbook
Leading and Managing in Nursing Revised Reprint 5th Edition by Patricia S. Yoder
Available Study Resources on Quizplus
30 Chapters
758 Verified Questions
758 Flashcards
Source URL: https://quizplus.com/study-set/2254 Page 2
Chapter 1: Leading, Managing, and Following
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44776
Sample Questions
Q1) As the nurse manager who wants to increase motivation by providing motivating factors,which action would you select?
A) Collaborate with the human resource/personnel department to develop on-site daycare services.
B) Provide a hierarchical organizational structure.
C) Implement a model of shared governance.
D) Promote the development of a flexible benefits package.
Answer: C
Q2) A nurse manager of a 20-bed medical unit finds that 80% of the patients are older adults.She is asked to assess and adapt the unit to better meet the unique needs of the older adult patient.Using complexity principles,what would be the best approach to take in making this change?
A) Leverage the hierarchical management position to get unit staff involved in assessment and planning.
B) Engage involved staff at all levels in the decision-making process.
C) Focus the assessment on the unit, and omit the hospital and community environment.
D) Hire a geriatric specialist to oversee and control the project.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Patient Safety
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44777
Sample Questions
Q1) A survey of safety practices and attitudes at hospital XYZ finds that staff members have concerns about their safety and that of patients.Results from the manager subgroup are likely to be:
A) Similar to staff evaluations of safety.
B) More positive about safety than staff.
C) Less positive about safety than staff.
D) Less positive than senior executives about safety.
Answer: B
Q2) On the basis of a review of increased falls with injury and increased restraint use during evening hours,as the unit manager,you most likely would:
A) Review daytime and evening staffing mixes.
B) Schedule continuing education for all staff members.
C) Review the safety of ambulation devices.
D) Continue your current practices and procedures.
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Developing the Role of Leader
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44778
Sample Questions
Q1) While explaining the importance of developing leadership skills among nurses to a group of first year nursing students,Natalie,a nursing unit manager emphasizes that:
A) Most nurses are not expected to assume leadership roles.
B) The role of nurse leadership is only at the bedside, ensuring that patient care is performed according to established standards.
C) Only individuals in formal leadership roles are expected to be leaders.
D) The public depends on nurses to assume leadership in moving consumer advocacy concerns forward.
Answer: D
Q2) The adage "leaders are born and not made" reflects which of the following ideas around leadership?
A) Management can be taught; leadership depends on abilities.
B) Mentorship is important in developing innate skills of leaders.
C) Leadership is a natural skill that cannot be refined and developed.
D) Succession planning and formal education related to leadership are ineffective.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Developing the Role of Manager
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/44779
Sample Questions
Q1) A nurse manager is experiencing considerable conflict among staff members because of weekend staffing coverage.During a called staff meeting,the nurse manager asks the disgruntled staff to meet as a group and determine the best staffing practices.In doing this,the nurse manager is using the concept of collaboration to:
A) Demonstrate interdependence.
B) Depict flexibility and broadmindedness.
C) Focus all energies of staff members on a win-win strategy.
D) Defuse the possibility that staff members will escalate their discontent when staffing the unit on weekends.
Q2) A nurse manager has worked rapidly to bring the staff to accept changes in the unit's mission,so that downsizing can be avoided.This nurse manager is using quantum leadership by:
A) Focusing on past concerns related to the mission.
B) Teaching staff members how to self-manage themselves.
C) Determining accurately the direction of change in the institution.
D) Requiring all staff members to review and reinforce their technological skills.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Legal and Ethical Issues
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44780
Sample Questions
Q1) During a staff shortage,you hire an RN from a temporary agency.The RN administers a wrong IV medication that results in cardiac arrest and a difficult recovery for the patient.Liability in this situation:
A) Is limited to the temporary agency.
B) Is restricted to the RN.
C) Could include the RN, the agency, and your institution.
D) May depend on the patient's belief regarding the employment relationship.
Q2) With regard to nursing practice,nurse managers are held responsible for
A) Practicing within legal guidelines established under state law and nurse practice acts.
B) Ensuring that nursing staff under their supervision are currently licensed to practice.
C) Referring all errors in nursing judgment to state discipline boards.
D) Ensuring that physicians are properly licensed to provide care on patient care units.
Q3) Which ethical principle is primarily involved in informed consent?
A) Veracity
B) Autonomy
C) Beneficence
D) Nonmaleficence
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Making Decisions and Solving Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44781
Sample Questions
Q1) After the nurses who work on an adolescent psychiatric unit have had a brainstorming session,they are ready to resolve the problem of teenagers who are unmanageable.To maximize group effectiveness in decision making and problem solving,the nurse manager has:
A) Prevented conflict.
B) Formed highly cohesive groups.
C) Used majority rule to arrive at decisions.
D) Encouraged equal participation among members.
Q2) High-quality decisions are most likely to be made in nursing situations when:
A) Team leaders make the crucial decisions.
B) Individuals are advised of the problems.
C) Group size is neither too small nor too large.
D) Members are passively involved.
Q3) The risk manager wants to evaluate the reasons for an increased number of falls on the rehab unit.The risk manager devises a fishbone diagram.A fishbone diagram is a useful tool to:
A) Identify the root causes of problems.
B) List possible solutions to problems.
C) Help leaders select the best options.
D) Evaluate the outcomes of decisions made.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Health Care Organizations
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44782
Sample Questions
Q1) A nurse manager in a for-profit environment finds it difficult to recruit staff.This difficulty may be most related to aggressive profit goals and:
A) Lower salary compensation for staff.
B) Rising expectations of impoverished and indigent individuals for services.
C) Poor orientation and retention practices for staff.
D) An overwhelming emphasis on accepting learners from health disciplines.
Q2) As a nurse manager,you would expect which of the following to be the major contributor to funding and revenues in your organization?
A) The federal government
B) Medicare
C) Medicaid
D) Blue Cross/Blue Shield
Q3) As a nurse manager,you have been offered a position at a Veterans Administration hospital.In accepting the position,it is important for you to understand that veterans' hospitals provide:
A) Primary care and are privately funded.
B) A range of services and are responsible to government and taxpayers.
C) Secondary care only and are publicly administered and funded.
D) Services to veterans under an HMO.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Understanding and Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44783
Sample Questions
Q1) In matrix organizational structures,a nurse manager understands that this type of structure:
A) Is a simplified organizational structure.
B) Has both a functional manager and a service or product-line manager.
C) Arranges departments strictly according to function.
D) Promotes harmony in organizational decision making.
Q2) A hospital is working toward becoming a Magnet hospital.The chief nursing officer is aware that professional nursing departments of the future will:
A) Not be directed by nurses.
B) Be virtual organizations.
C) Be designed to maintain nursing standards of practice.
D) Be entitled to have client care departments.
Q3) Organizational culture includes
A) Norms.
B) Traditions.
C) Behaviors.
D) Values.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Cultural Diversity in Health Care
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44784
Sample Questions
Q1) Mary joins 5W nursing unit.Mary is a new graduate who is anxious to fit in.She soon learns that some of her "book learning" is being criticized by her colleagues,so she adapts her practice to what others on the unit are doing.She is demonstrating:
A) Cultural awareness.
B) Cultural sensitivity.
C) Acculturation.
D) Cultural marginality.
Q2) During performance appraisal,you praise Xia for her attention and care to nursing details.You suggest that her care would be further enhanced by greater acknowledgment of patients' feelings.Xia bursts into tears and leaves the office.Later,you learn that criticism is perceived as akin to failure in Xia's culture.You reflect on how you could modify your approach in the future to acknowledge different cultural interpretations of feedback.Your response is indicative of:
A) Bias.
B) Cultural awareness.
C) Cultural diversity.
D) Ethnocentricity.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Power, Politics, and Influence
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44785
Sample Questions
Q1) Amy has worked in the dialysis unit on staff for about 12 years.She is frequently consulted by other nursing staff regarding protocols and policies on the unit.What type of power is Amy using?
A) Position power
B) Expert power
C) Personal power
D) Competency power
Q2) You have been offered a position as a head nurse in the ED.You understand that:
A) You have stature and power by accepting the position.
B) You have stature but no power at this point in your position.
C) As a result of your position, you will need to keep much knowledge to yourself.
D) Knowledge is assumed as a result of your position.
Q3) Politics is usually:
A) Confined to legislatures.
B) Seen in dysfunctional workplaces.
C) Found in all social organizations.
D) A representation of self-interest.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Caring,Communicating,and Managing With Technology
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44786
Sample Questions
Q1) As a home health nurse,you use e-mail to communicate with some of your clients about their needs.You attend a conference for three days,and when you return,Mrs.S.is very upset because she sent you an email two days ago,and when you visit,she asks why you didn't respond,since she did not know what to do with her insulin dosage for that morning.As a result,she ended up with an overdose of insulin and in the ER.To prevent such occurrences in the future,it would be important to:
A) Advise patients that they should not contact you with urgent concerns.
B) Not communicate sensitive information in e-mails.
C) Advise patients as to how long you will be unavailable for responses to e-mails.
D) Advise patients to avoid using e-mail to discuss their needs with you.
Q2) You document your patient's vital signs into a bedside documentation device and are able to compare your patient's vital signs with patients who have similar diagnoses and similar medications,and who are of a similar age.You are accessing:
A) E-mail.
B) Telecommunications.
C) A database.
D) Technology.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Managing Costs and Budgets
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44787
Sample Questions
Q1) In preparing a budget,the nurse manager needs to anticipate the cost of benefits (e.g.,health,life insurance,pension and retirement plans).Based on the usual cost of benefits,how much should a nurse manager include for a total full-time salary cost of $312,000?
A) $78,000-$93,600
B) $62,400-$78,000
C) $46,800-$62,400
D) $31,200-$46,800
Q2) The chief nursing office of a Magnet hospital has conducted a study of ways to improve healthcare services.Healthcare services that add value for clients:
A) Accomplish healthcare goals.
B) Minimize costs.
C) Decrease the number of services used.
D) Use high-technology treatments.
Q3) Which of the following factors is not implicated in rising healthcare costs?
A) Rising expectations of consumers for cure and care
B) Unintentional injuries
C) Socioeconomic conditions
D) Rising Medicare costs
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Care Delivery Strategies
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44788
Sample Questions
Q1) The nurse case manager is working with a client admitted for end-stage renal disease.The case manager's major goal during this hospitalization is to:
A) Implement the care MAP on admission.
B) Provide direct nursing care throughout the hospitalization.
C) Supervise the nursing staff members who implement the care MAP.
D) Prevent additional hospitalizations resulting from complications of the client's disease.
Q2) In transitioning to a primary nursing model,it is important for a nurse manager who enjoys a high level of control over patient care to understand that his or her decision making at the patient care level:
A) Is increased.
B) Is decreased.
C) Is relinquished.
D) Remains the same.
Q3) The model outlined in Question 12 might be particularly effective in:
A) Promoting communication among diverse team members.
B) Facilitating multiple perspectives on the total care of a patient.
C) Avoiding patient-provider conflict.
D) Developing competence and confidence in unskilled workers.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Staffing and Scheduling
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/44789
Sample Questions
Q1) To project staffing needs and to avoid understaffing,it is important that nurse managers consider which of the following?
A) Maximum productive hours
B) Average nonproductive hours
C) Minimum benefit hours
D) Maximum vacation time
Q2) A particular classification system assigns revenue according to the functional capacity of patients and the progression of patients during their stay in rehabilitation units.More independent patient activities such as prompted voiding require higher staff utilization than dependent activities but do not result in increased staff resources.This is an example of:
A) Bureaucracy.
B) Concern related to the validity of classification systems.
C) Inadequate reliability of classification systems.
D) Inappropriate subjectivity in making judgments about staffing.
To view all questions and flashcards with answers, click on the resource link above.
16
Chapter 15: Selecting, Developing, and Evaluating Staff
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44790
Sample Questions
Q1) An outpatient clinic advertised for RN positions.Before authorizing an open position,the nurse manager should:
A) Review the position description and performance expectations for the opening.
B) Place an ad in the local newspaper and on the telephone job line.
C) Review all current applications on file.
D) Look for employees within the system who might best fill the position.
Q2) Which of the following strategies might be effective in empowering staff?
A) Communication book in which new information on policies and processes is communicated and mistakes are highlighted.
B) Monthly staff meetings during which a portion of the agenda is devoted to sharing ideas and presentations on best practices for implementation on the unit.
C) Once-yearly summative evaluations based on what the manager best likes about the individual.
D) Immediate discussion of errors in care and with involved staff with direction as to how errors are to be prevented in the future.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Strategic Planning, Goal-Setting, and Marketing
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44791
Sample Questions
Q1) The clinic nurse understands that the advantages of planning include:
A) Assisting staff in critical thinking and improving decisions.
B) Orienting people to react instead of act.
C) Forcing managers to be cost-efficient and effective.
D) Focusing on activities, not results.
Q2) The reasons cited by nursing administrators for not planning in a systematic manner include:
A) Lack of understanding of the planning process.
B) Lack of knowledge regarding the internal and external operations of the organization.
C) Not enough hours in the day for both day-to-day operations and planning.
D) Delegation of the task to subordinates.
Q3) A private ambulance clinic established a few streets away from Pacific Hospital markets its services as quality-based within caring relationships.The clinic is part of the __________ environment.
A) Public
B) Macro
C) Competitive
D) Social
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Leading Change
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44792
Sample Questions
Q1) As the unit manager,you spend a day performing direct patient care and work with a new system that is designed to capture patient documentation at the bedside.During discussions with staff while giving care,you discover that the number of screens that need to be opened during documentation makes charting more complex and time-consuming than traditional manual charting approaches.On the basis of this feedback,you:
A) Assume that the system is doing what it needs to do.
B) Provide reassurance to staff that the unit has achieved its goals in implementation of the system.
C) Ask some of the staff if they have had similar experiences with the system.
D) Consult chart audit data and end user consultation reports to determine if errors and problems are occurring.
Q2) Elizabeth is an example of a(n):
A) Early adopter.
B) Late adopter.
C) Laggard.
D) Resister.
To view all questions and flashcards with answers, click on the resource link above.
19
Chapter 18: Building Teams Through Communication and Partnerships
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44793
Sample Questions
Q1) Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust? Trust:
A) Can be described as a belief that although the nurse is capable of helping in times of distress, the nurse is unlikely do so.
B) Is the basis by which leaders facilitate the activities and progress of a team.
C) Is very critical in teams and interdisciplinary teams.
D) Is an important aspect of interpersonal relationships.
Q2) The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process,the nurse manager saw signs of potential team-building.One key concept of an effective team is:
A) Conflict.
B) Task clarity.
C) Commitment.
D) A designated leader.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Collective Action
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44794
Sample Questions
Q1) In a nurse managers' meeting,strategies for ways to help retain staff are discussed.One strategy for assisting nurses in developing collective action skills is:
A) Accepting the practice of "going along to get along."
B) Attending as many workshops as practical.
C) Spending as much time as possible in clinical settings.
D) Taking the opportunity to work with a mentor.
Q2) A Magnet hospital surveys the staff about job satisfaction.This type of environment,in which nurses have authority and autonomy,is linked with:
A) Client satisfaction with the healthcare organization.
B) Organizations with a limited number of nurse managers.
C) Private, specialty organizations in urban areas.
D) Sophisticated academic health sciences universities.
Q3) As a new nurse manager who has "inherited" a unit with high nurse turnover and complaints of patient dissatisfaction,your first course of action would be to:
A) Conduct an organizational assessment of the unit.
B) Review the personnel files of nurses who have resigned.
C) Interview upper management about their vision for the unit.
D) Meet with your staff to clarify your vision for the unit.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Managing Quality and Risk
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44795
Sample Questions
Q1) A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a total quality management philosophy by:
A) Explaining to the staff that disciplinary action will be taken in cases of additional errors.
B) Recommending that a multidisciplinary team should assess the root cause of errors in medication.
C) Suggesting that the pharmacy department should explore its role in the problem.
D) Changing the unit policy to allow a certain number of medication errors per year without penalty.
Q2) A nursing-led classification system that has led to greater reliability and standardization in data utilized for QI processes is:
A) NANDA.
B) AHRQ.
C) NIOSH.
D) Nursing process.
To view all questions and flashcards with answers, click on the resource link above.
22
Chapter 21: Translating Research Into Practice
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44796
Sample Questions
Q1) At an organizational level,which of the following strategies would assist in ensuring that EBP is incorporated into nursing care?
A) Formation of nursing-only implementation teams
B) Restriction of evidence to RCT's
C) Formation of a network of individuals doing research and/or interested in research utilization
D) Avoidance of partnership with experienced researchers
Q2) The clinical guidelines for management of incontinence developed by the Registered Nurses Association of Ontario (RNAO):
A) Reflect practice that is fiscally directed and sound.
B) Articulate practice recommendations developed from synthesis and review of evidence.
C) Are intended to increase awareness of issues in incontinence management.
D) Reflect a compilation of information from a variety and range of sources related to incontinence.
To view all questions and flashcards with answers, click on the resource link above.
23
Chapter 22: Consumer Relationships
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44797
Sample Questions
Q1) The chief nursing officer decides to establish a client advocacy position in an oncology unit.Advocacy is best represented by:
A) Establishing private and professional networking systems.
B) Asking social services to handle clients' concerns.
C) Identifying community support groups.
D) Empowering others by promoting self-determination.
Q2) A nurse is admitted to a psychiatric unit.The staff expresses frustration with her because they have explained several times her medication regimen,and yet,when she goes on passes,she fails to follow it.The staff believe that,as a nurse,she should be able to understand what is expected.The nurse's failure to follow the regimen indicates:
A) Early cognitive impairment.
B) Lack of motivation.
C) Lack of health literacy.
D) Worsening health state.
Q3) An example of a factor that would impede a patient's learning would include:
A) Poverty.
B) Recent diagnosis of chronicity.
C) Being an older adult.
D) Heavy sedation.
To view all questions and flashcards with answers, click on the resource link above.
Page 24
Chapter 23: Conflict: the Cutting Edge of Change
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44798
Sample Questions
Q1) Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating:
A) Similar conflict management strategies.
B) Escalation of conflict.
C) Avoidance and compromise strategies.
D) Competing and compromise strategies.
Q2) The nurse manager is aware that conflict is occurring on her unit; however,she is focused on preparing for a state health department visit,so she ignores the problem.A factor that can increase stress and escalate conflict is:
A) The use of avoidance.
B) An enhanced nursing workforce.
C) Accepting that some conflict is normal.
D) Managing the effects of fatigue and error.
To view all questions and flashcards with answers, click on the resource link above.
25
Chapter 24: Managing Personalpersonnel Problems
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44799
Sample Questions
Q1) Susan,a new graduate,is upset that so many staff have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that:
A) Not all absenteeism is voluntary.
B) High personal control contributes to absenteeism.
C) Direct discussions with employees who have high levels of absenteeism are not recommended.
D) All absenteeism is related to personal issues and needs.
Q2) The unit manager discusses absenteeism with the unit clerk.She indicates that it is a serious problem on the unit.Which of the following points would they have likely discussed?
A) Employee morale is at a high level.
B) Care will suffer and standards will be lowered.
C) Existing staff have experienced little effect from the absenteeism.
D) Replacement staff usually needs little supervision.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 25: Workplace Violence and Incivility
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44800
Sample Questions
Q1) A safety and security plan is important to a healthcare organization because it:
A) Lays out preventive measures in relation to violence.
B) Provides direction as to changes in facilities that protect staff.
C) Establishes expectations in relation to behavior and tolerance of violence.
D) Establishes policies and practices that guide prevention of violence and expectations in the workplace.
Q2) While working with an aggressive patient,it is important for the nurse to:
A) Speak firmly.
B) Call the individual by name.
C) Place herself between the patient and the door.
D) Ignore threats against her.
Q3) You note that Unit 64 has had a high turnover rate of staff during the past year.In investigating this situation,an important source of data might include:
A) Employee evaluations.
B) Level of experience of staff.
C) Exit interviews with staff.
D) Selection processes and decisions.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 26: Delegation: An Art of Professional Practice
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44801
Sample Questions
Q1) An example of a care activity that would likely not be delegated by an RN to a UNP is
A) Teaching self-catheterization to a patient with paraplegia who has limited English.
B) Basic care for a patient with a head injury who is rapidly deteriorating.
C) One-to-one observation with a suicidal patient.
D) Assessment of patients being admitted through the Emergency Department.
E) Basic hygienic care for a patient who is post MI and stable.
Q2) During a fire drill,the nurse manager becomes very assertive and directive in her communications with staff.This type of situational leadership depends on:
A) Supportive behavior by the leader and immature followers.
B) The development level of the followers and the type of behavior of the leader.
C) Well-developed followers combined with a strong leader who acts quickly.
D) The leader's ability to evaluate personnel and communicate that evaluation.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 27: Role Transition
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44802
Sample Questions
Q1) An interviewee for a nurse manager position asks for a copy of the organizational chart.Organizational charts provide information about the role component of:
A) Expectations.
B) Opportunities.
C) Responsibilities.
D) Lines of communication.
Q2) John,a new nurse manager,complains to his colleague that he feels very uncomfortable with the conflict between what he thinks he should be doing as the manager and what his supervisor thinks he should be doing.According to Hardy's Role Theory,John is experiencing:
A) Stress.
B) Role stress.
C) Role strain.
D) Role exploration.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 28: Self-Management: Stress and Time
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44803
Sample Questions
Q1) "Stress-buffering" behaviors can be elicited to reduce stress.All of the following behavioral coping responses can be used by nurse managers to reduce and manage stress except:
A) Distancing oneself from work.
B) Using cognitive reframing to change irrational thoughts.
C) Journaling and keeping an informal diary of daily events and activities.
D) Exercising regularly.
Q2) Which of the following statements would best define stress? Stress is:
A) The comfortable gap between how we like our life to be and how it actually is.
B) Everyday life, both the highs and the lows.
C) A consequence or response to an event or stimulus that can be positive or negative.
D) Identical to distress.
Q3) As a nurse manager,the one activity you should not overlook is:
A) Posting the yearly rotation schedule.
B) Reviewing vacation requests.
C) Scheduling staffing for holidays 6 months in advance.
D) Anticipating staff sick days.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 29: Managing Your Career
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44804
Sample Questions
Q1) Which of the following needs revision on a résumé or CV?
A) John Jones
87 Highway Drive City, MI 79110
Jjones@gmail.com
B) M. Howes
Anyway Highway City, MO 77700 (H) 777-777-0000
E-mail: mh@gmail.com
C) Dr. L. Jones
99 Carway Drive City, NY 84003
(H) 999-999-0000 (Cell) 999-000-9999
D) Tanya Jones
67 Honeywell Drive City, MO 66907
Beerhog@hotmail.com
To view all questions and flashcards with answers, click on the resource link above.
31
Chapter 30: Thriving for the Future
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44805
Sample Questions
Q1) Nursing research has indicated that the foundation for becoming a nursing leader is the ability to:
A) Write effectively.
B) Speak two or three languages.
C) Dialogue with others.
D) Think critically.
Q2) Which of the following strategies is most important in developing a strong vision?
A) Seeking out evidence to support trends and out of the box thinking
B) Spending time with others with whom we discuss ideas
C) Setting up focus groups to provide information on current realities
D) Being honest and open about what we think for the future
Q3) Nursing professionals in the twenty-first century will accomplish most of their work:
A) Through teams of internationally prepared professionals.
B) In teams and through group work.
C) Through long-term, secure jobs.
D) In competitive environments and work groups.
To view all questions and flashcards with answers, click on the resource link above.