Health Services Organization Exam Bank
Course Introduction
Health Services Organization explores the structure and function of health care systems, focusing on the administration, coordination, and delivery of health services. The course examines organizational models, governance, and the roles of various health care professionals within institutions such as hospitals, clinics, and community agencies. Topics include management principles, health policy, quality improvement, resource allocation, strategic planning, regulatory requirements, and the impact of technological advances on service delivery. Students gain an understanding of effective organizational practices and challenges in providing accessible, efficient, and patient-centered care.
Recommended Textbook
The United States Health Care System Combining Business Health and Delivery 2nd Edition by Anne
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14 Chapters
506 Verified Questions
506 Flashcards
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Page 2
Chapter 1: Health and Healthcare in America: an Introduction
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Competition is a component of a market economy.
A)True
B)False
Answer: True
Q2) The Centers for Disease Control and Prevention:
A) survey Americans about their health.
B) collect health statistics.
C) reported in 2009 that over 65% of respondents rated their health as "very good" or "excellent."
D) monitor hospital compliance with HIPAA.
Answer: D
Q3) All of the following are types of health care facilities except: A) physicians' office.
B) HMO.
C) long-term-care facility.
D) hospital.
Answer: B
Q4) According to the chapter, _______________are not major employers of health care workers.
Answer: home health agencies
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Chapter 2: The Business Side of Healthcare
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) A not-for-profit hospital is described by all of the following except:
A) may focus on serving the poor.
B) is not focused on profits.
C) may lose money on many of its poor patients. D) has a goal of making money.
Answer: D
Q2) Discuss how not-for-profit organizations make money and what the not-for-profit designation means.
Answer: Money is made in the same manner as for-profit organizations. However, any profits seen by the organization are put back into the organization as opposed to becoming shareholder profits.
Q3) An environment where there are few sellers is a(n) _______________.
Answer: oligopoly
Q4) One of the objectives of health care laws is to _______________.
Answer: ensure fair competition; protect the public
Q5) The _______________ Act encourages drug companies to produce drugs for rare diseases.
Answer: Orphan Drug
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Chapter 3: The Payment Process: Insurance and Third-Party Payers
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Prepaid health plans :
A) are attractive to employers because they know in advance what the cost of providing health care will be.
B) all involve an IPO.
C) are attractive to the service provider because the number of patients is fixed and a certain revenue level is guaranteed.
D) Both A and C
Answer: B
Q2) _______________-_______________ _______________ manage health care benefits and process claims for their clients.
Answer: Third-party administrators
Q3) _______________ is a type of prepaid health care plan.
Answer: Managed care
Q4) Like hospitals, insurance companies must be licensed.
A)True
B)False Answer: True
Q5) _______________ insurance does not restrict a patient's choice of providers. Answer: Indemnity
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Chapter 4: The Payment Process: Government Payment Programs
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) In all but a few states, more than 50% of the Medicaid population is in managed care.
A)True
B)False
Q2) Medicare covers all of the following except:
A) long-term care.
B) hospital care.
C) physician care.
D) hospice.
Q3) The category of Medicaid recipients who receive the largest amount of funding is:
A) the disabled.
B) the elderly.
C) adults.
D) children.
Q4) Medicare is administered by:
A) CMS.
B) the states.
C) OPM.
D) FEHBP.
Page 6
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Chapter 5: Healthcare Providers: Physicians and Nurses
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) The use of NPs is increasing in the ________________ setting.
A) primary care
B) specialty
C) surgical
D) pathology
Q2) All of the following are serious concerns for health care professionals except:
A) cost.
B) burnout.
C) latex injuries.
D) LPN licensure.
Q3) Fighting disease using proven, traditional treatment modalities is:
A) alternative medicine.
B) osteopathic medicine.
C) chiropractic medicine.
D) allopathic medicine.
Q4) Psychiatrists specialize in the diagnosis and treatment of:
A) diseases and disorders of the stomach and intestine.
B) diseases and disorders of the mind.
C) changes in organs, tissues, and cells.
D) acute illness or injury.
Page 7
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Chapter 6: Other Clinical and Non-Clinical Healthcare
Providers
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37 Flashcards
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Sample Questions
Q1) Of the following, which position requires an associate's degree to practice?
A) Dentist
B) Dental hygienist
C) Dental assistant
D) Dental lab technician
Q2) _______________ _______________ use exercise and massage to help patients with mobility.
Q3) _______________ _______________ prepare tissue samples for pathologists.
Q4) The typical work setting for a medical assistant is:
A) hospitals.
B) home health agencies.
C) veterinary offices.
D) clinics.
Q5) Activities of daily living therapy is in the domain of the: A) pharmacist.
B) occupational therapist.
C) physical therapist.
D) speech-language pathologist.
Page 8
Q6) Physician assistants must be recertified every _______________ years.
Q7) List the four EMT service levels.
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Page 9
Chapter 7: Offices, Clinics, and Hospitals
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Ambulatory care can be provided in the following setting:
A) home health agency.
B) hospice.
C) physician's office.
D) EMS office.
Q2) Dietary, social service, and pastoral care are part of the _______________ area of the organizational chart. A) general patient support B) administrative support C) nursing support
D) facilities support
Q3) Acute care is described by all of the following except:
A) routine hospitalization and surgery.
B) implies a level of urgency.
C) the patient needs access to health care services immediately.
D) based on the seriousness, the patient may be admitted to the hospital.
Q4) Payroll is part of the _______________ business function.
Q5) Federal regulations that impact employee work conditions may be part of the _______________ business functions.
Page 10
Q6) List two of the functions on the business side of a professional practice.
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Chapter 8: Tertiary Care: the Long-Term Care Continuum
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35 Flashcards
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Sample Questions
Q1) Of the group over age 85 that requires assistance, _______________ are in nursing homes.
A) greater than 15% but less than 20%
B) greater than 10% but less than 15%
C) less than 5%
D) greater than 5% and less than 10%
Q2) Unpaid long-term-care providers are primarily: A) women.
B) men.
C) local hospital employees.
D) sons.
Q3) Diane and Steve care for Steve's elderly mother. They have planned a vacation to Disney World and cannot take Steve's mom. Which care option should they explore?
A) Adult day care
B) Respite care
C) Assisted living
D) ICF care
Q4) The _______________ _______________ are adult persons caring for both children and the elderly.
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Chapter 9: Mental Health Services: a Combination of Systems
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following is not a possible risk factor for mental illness?
A) Family history
B) Lack of social support
C) Inability to read
D) Strong support system
Q2) The discovery in the late 20th century that there was a biochemical basis for some of the major categories of mental illness led to all of the following changes except:
A) from residential care to outpatient talk therapy.
B) from physical or somatic treatments to treatments relying on drug therapy.
C) from treatments relying on drug therapy to somatic and physical treatments.
D) from the institutional model of care to a general delivery and business model.
Q3) Which of the following is not an ethical issue in mental health?
A) Confidentiality
B) Access
C) Economics
D) Ageism
Q4) Discuss issues related to children and mental health.
Q5) List three of the identified mental health care settings.
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Chapter 10: The Public Health System: the Governments
Role
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37 Verified Questions
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Sample Questions
Q1) Connecting family history, high-fat diet, and smoking to cardiovascular disease is a(n) _______________ measure.
A) mortality
B) incidence
C) prevalence
D) risks
Q2) Epidemiology is:
A) the study of the history of a disease.
B) determining if there is more or less of a disease than in the past.
C) the continuous search for and documentation of disease.
D) the study of skin diseases and disorders.
Q3) The principal agency responsible for protecting the nation's health is the:
A) Centers for Disease Control and Prevention.
B) Food and Drug Administration.
C) Department of Health and Human Services.
D) Health Resources and Services Administration.
Q4) The nation's capital was moved from Philadelphia because of a public health issue.
A)True
B)False
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Chapter 11: Medical Technology, Pharmaceuticals, and Pharmacological Research
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) This legislation required labeling of drugs and food additives.
A) 1959 Kefauver Senate hearings
B) 1962 Amendment to the Food, Drug, and Cosmetic Act
C) Food and Drug Act of 1906
D) Food, Drug, and Cosmetic Act of 1938
Q2) This legislation required drug safety testing.
A) 1962 Amendment to the Food, Drug, and Cosmetic Act
B) Food, Drug, and Cosmetic Act of 1938
C) Food and Drug Act of 1906
D) 1959 Kefauver Senate hearings
Q3) Which of he following is not true about cost/benefit analysis?
A) It compares efficacy of drugs versus devices.
B) It compares outcomes to costs of treatments.
C) In many countries such an analysis is performed before a technology is adopted by health care professionals.
D) The fact that our technology industry is market driven often makes analysis difficult.
Q4) _______________ _______________ is one way to control the price of prescription drugs after the patent has expired.
Q5) In _______________ thousands of people participate in new drug testing.
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Chapter 12: Healthcare Research and Prevention
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36 Flashcards
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Sample Questions
Q1) The government's role in prevention is all of the following except:
A) research.
B) funding.
C) informing.
D) marketing products.
Q2) Cigarette smoking is responsible for ____________ deaths per year.
A) 156,000
B) 443,000
C) 610,000
D) 750,000
Q3) Control describes research designed to:
A) eliminate a disease.
B) identify a disease definitively.
C) keep a disease from occurring.
D) decrease the symptoms/severity of a disease.
Q4) The nation is not meeting the overall goal for Pap smears.
A)True
B)False
Q5) Clinical trials are used widely in health care. Identify and explain the benefits and risks of clinical trials with at least one example of each.
Page 15
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Chapter 13: Cultural Competency, Health Literacy, and Healthcare Ethics
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Ethnocentricity can lead to conflicts in health care.
A)True
B)False
Q2) John Rawls is one of the most influential philosophers in the field of health care.
A)True
B)False
Q3) Which of the following is not a variable strongly related to the level of actual and perceived health within a population?
A) Age
B) Gender
C) Ethnicity
D) Cultural competency
Q4) Discuss Kantian theory and its application in health care ethics.
Q5) The mortality rate for mothers and infants in the U.S. is ranked _____ in the world.
A) 1st
B) 7th
C) 13th
D) 20th
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Chapter 14: International Healthcare
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) All of the following are positive advances that have occurred within the Mexican health care system except:
A) catastrophic health cost has been reduced by 9%.
B) life expectancy is now 80.
C) malaria cases have dropped 60%.
D) Mexican children now receive the same vaccinations as Canadian children.
Q2) Which of the following is not a role of the Canadian federal government?
A) Pay for dentistry
B) Provide funds to deliver services to the provinces
C) Deliver services to special groups such as veterans and First Nations and Inuit people
D) Provide public health, health promotion programs, and health care research
Q3) The oldest national health care system is in:
A) the United States
B) Canada
C) Germany
D) the United Kingdom
Q4) Discuss the elements of the market economy model.
Q5) List two countries having a single payer health care system.
Q6) Canada spends about how much per capita on health care?
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