Health Services Management
Mock Exam
Course Introduction
Health Services Management offers an overview of the structures, functions, and challenges of managing health care organizations. The course covers topics such as organizational behavior, leadership, strategic planning, health care delivery systems, quality improvement, human resources, and financial management in health services settings. Students will explore the roles and responsibilities of health care managers, examine current trends and policy issues affecting the industry, and develop practical skills in decision-making, problem-solving, and effective communication within multidisciplinary health care teams.
Recommended Textbook
Health Information Management of a Strategic Resource 4th Edition by Mervat Abdelhak
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17 Chapters
1064 Verified Questions
1064 Flashcards
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Page 2
Chapter 1: Health Care Systems
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) A consumer or patient interested in changing managed care plans should review the standard performance measures that are developed by:
A) The Joint Commission
B) Commission on the Accreditation of Rehabilitation Facilities
C) Department of Health and Human Services
D) National Committee for Quality Assurance
Answer: D
Q2) The new Rocky Mountain Hospice Care Center will be providing patient care beginning January of next year. From which of the following resources can they anticipate financial reimbursement for their services?
A) Medicaid
B) Private pay
C) Private insurance
D) All of the above
Answer: D
Q3) A(n) ____________________ is a primary care physician who participates in a managed care plan and is chiefly responsible for most of the care provided to the enrollee.
Answer: gatekeeper
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Page 3
Chapter 2: The Health Informatics and Information
Management Profession
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) The process of assessing the quality of physician education by the American College of Surgeons in the early 1900s was dependent on the quality of the patient record.
A)True
B)False
Answer: True
Q2) The first minimum standards pertaining to physicians and hospitals in the United States were established by the American College of Surgeons.
A)True
B)False
Answer: True
Q3) A registered health information administrator (RHIA) who also holds a certified health data analyst (CHDA) credential needs 40 continuing-education units (CEUs) for the 2-year reporting cycle.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Health Information Infrastructure and Systems
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Describes anatomy and diagnoses
A)HL7
B)DICOM
C)NCPDP
D)IEEE 1073
E)CHI
F)RxNorm
G)SNOMED
H)ASTM 1384
I)LOINC
J)HIPAA transactions
Answer: G
Q2) Centers for Medicare and Medicaid Services contracts with quality improvement organizations to ensure that patients get the right care at the right time.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Health Data Concepts
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Each data item should be captured once by an information system for all users who need the data item.
A)True
B)False
Q2) An integrated primary patient record is formatted by:
A) Date
B) Source
C) Problem
D) None of the above
Q3) What is included in ASTM Standard E 1384?
A) Structure of an EHR
B) Entity relationships
C) Definitions of data items
D) All of the above
Q4) Computer views should guide the data collection and data validation process.
A)True
B)False
Q5) Using the information in Question 9 above, which patients were transferred from one floor of the hospital to another floor?
Page 6
Q6) Name a data element comprising clinical data.
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Chapter 5: Electronic Health Record Systems
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which data type are International Classification of Diseases, 9th edition, Clinical Modification (ICD-9-CM) codes?
A) Text
B) Alphanumerical
C) Image
D) None of the above
Q2) An information system that provides diagnostic assistance and expert resources to direct care providers is called a(n) ___________________________________.
Q3) What is meant by an on-line transaction processing system and what role does it play in achieving information systems benefits?
Q4) An electronic health record system includes rules and procedures.
A)True
B)False
Q5) Which of these languages is used frequently today for querying databases?
A) JAVA
B) MUMPS
C) Visual Basic
D) SQL
Q6) Name one use of secondary data.
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Chapter 6: Classification Systems, Clinical Vocabularies, and Terminology
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Systematized Nomenclature of Medicine (SNOMED) disease concepts include topography and etiology.
A)True
B)False
Q2) Describe the purposes of coding diseases and operations.
Q3) Diagnostic Statistical Manual, 4th edition (DSM-IV) is a psychiatric care classification system.
A)True
B)False
Q4) Classifies clinical nursing interventions
A)ICD 9 CM
B)ICD 10
C)CPT
D)NOC
E)NDC
F)SNOMED CT
G)DSM
H)DRG
I)LOINC
J)SNOP
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Chapter 7: Technology, Applications, and Security
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) List the two components of a two-tier architecture.
Q2) Information can be input and retrieved by use of a personal data assistant.
A)True
B)False
Q3) An example of a relational database management personal computer software is:
A) PowerPoint.
B) Word.
C) Access.
D) Excel.
Q4) The public keys used in encryption are distributed by the U.S. government.
A)True
B)False
Q5) Within a health care organization, in what department would you expect to find discussions about transmission control protocol/Internet (TCP/IP)?
A) Patient accounting
B) Medical records
C) Data communication
D) Software development
Q6) What is the term given to the study of medical computing?
Q7) Explain the differences between a data mart and a data repository.
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Chapter 8: Information Systems Life Cycle and Project Management
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Which of the following is likely to contribute to information system obsolescence?
A) Increase in user expectations
B) Advancement in technology
C) Mechanical failure
D) All of the above
Q2) Which of the following is true regarding interview protocol questions?
A) Structured questions are difficult to ask.
B) Structured questions require less interviewing skill than do unstructured questions.
C) Structured questions should be avoided in an interview.
D) Structured question responses take more time to gather than responses to unstructured questions.
Q3) Attributes describe both entities and relationships in a database.
A)True
B)False
Q4) Icons have cross-cultural advantages over dialog and menu interfaces when considering systems design.
A)True
B)False
Page 10
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Chapter 9: Managing Electronic Health Record Systems:
Collaboration and Implementation
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) Setting policies and revising procedures is integral to making major new computer systems work in health care facilities.
A)True
B)False
Q2) A training mistake is "not sufficiently funding the training process".
A)True
B)False
Q3) Not "start date" and "end date" focused
A)Project
B)Operations
Q4) Encompasses documentation of the entire system
A)Training manual
B)User manual
Q5) When health information management (HIM) managers say that there are many "challenges" associated with a system implementation, what does the word challenges mean?
Q6) User expectations of what the system will do should match the information systems staff's expectations.
A)True
B)False Page 11
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Chapter 10: Statistics and Data Presentation
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) The average length of stay for a patient who was admitted and died on the same day is 1 day.
A)True
B)False
Q2) Ten patients were discharged from the obstetrical service on May 4 at Rocky Mountain Hospital. The day's stay for each patient was 3, 2, 1, 1, 6, 5, 1, 2, 2, and 4. What was(were) the mode(s) for these patients?
A) 1
B) 2
C) 1 and 2
D) 3
Q3) The average lengths of stay in the intensive care, cardiac care, and intermediate care units were 13, 7, and 4 days, respectively. The three units have seen 18, 10, and 18 patients, respectively. What was the weighted average length of stay?
A) 6.2 days
B) 7.4 days
C) 7.9 days
D) 8.2 days
Q4) The ____________________ is the average number of observations.
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Chapter 11: Research and Epidemiology
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Individual without the disease under study
A)Independent variable
B)Dependent variable
C)Institutional review board
D)Risk factors
E)Specificity
F)Confounding variables
G)Case
H)Control
I)Research question
J)Historical-prospective study
K)Recall bias
L)Interviewer bias
Q2) Healthy People 2010 is an action agenda for the first decade of the twenty-first century and includes priorities and research needs relevant to health information management.
A)True
B)False
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Page 14
Chapter 12: Performance Management and Patient Safety
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) Benchmarking is a performance improvement techniques based on:
A) Comparison with other high performers.
B) Identification of key indicators.
C) Tracking sentinel events.
D) Continuous incremental improvement.
Q2) Rapid cycle improvement often involves:
A) Incremental implementation rollout.
B) Pilot testing.
C) Redundant testing.
D) Large process changes.
Q3) Clinical practice guidelines are:
A) Statements of the "right" things to do for patients with a particular diagnosis.
B) Standards for managed care organizations.
C) Billing regulations for Medicare and Medicaid services.
D) Recommendations for providers negotiating professional fees.
Q4) Structure measures of quality are dynamic indicators of organizational performance.
A)True
B)False
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Chapter 13: Data Reporting, Interpretation, and Use
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Information regarding the treatment of community-acquired pneumonia is collected by the Joint Commission and subsequently provided through its Web site to the public. This is an example of what is most commonly known as:
A) Pay for performance.
B) Process management.
C) Core measures.
D) Provider expertise.
Q2) All the following are included in the International Classification of Diseases for Oncology, 3rd edition (ICD-O-3) coding scheme except:
A) Differentiation.
B) Etiology.
C) Grading.
D) Morphology.
Q3) Cancer screening and smoking cessation programs are a function of which type of population-based registries?
A) Incidence
B) Cancer control
C) Research
D) All of the above
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Page 16
Chapter 14: Privacy and Health Law
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Once something is written into the medical record, it cannot be erased.
A)True
B)False
Q2) Laws that give patients the right to access their own health information include all except:
A) Confidentiality of Alcohol and Drug Abuse Patient Records.
B) Federal Privacy Act.
C) Freedom of Information Act.
D) Health Insurance Portability and Accountability Act.
Q3) An example of hearsay testimony is: (Quotation marks indicate statements made while testifying)
A) "I counted the sponges before the surgeon closed the wound."
B) "The nurse told me the sponge count was correct."
C) "I saw the nurse count the sponges."
D) "The usual procedure is to count the sponges before closing the incision."
Q4) A _________________________ is a court order requiring someone to come before the court with certain records or documents.
Q5) The U.S. Bill of Rights is a source of ____________________ law.
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Chapter 15: Human Resource Management
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following is allowed under the Family and Medical Leave Act?
A) Time off to care for an ill/elderly parent
B) Birth of a child
C) Adoption of a child
D) All of these
Q2) Job descriptions are helpful in minimizing role ambiguity.
A)True
B)False
Q3) Which of these functions is typically not a responsibility of human resource management?
A) Collective bargaining
B) Physician credentialing
C) Employee handbooks
D) Employee training and development
Q4) Job evaluation by use of a factor and point system provides an objective measure of the employee's performance in his or her job.
A)True
B)False
Q5) Explain how the tool shown above would be useful in human resources planning.
Page 18
Q6) What do all job evaluation approaches have in common?
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Chapter 16: Operational Management
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) The color red has the effect of putting workers to sleep.
A)True
B)False
Q2) A trip frequency chart shows which employees frequently interact with one another.
A)True
B)False
Q3) Departmental productivity standards help employees understand expected job performance.
A)True
B)False
Q4) The task of strategic planning in an organization would most likely be completed by:
A) Top management.
B) Middle managers.
C) Consultants.
D) Supervisors.
Q5) Indirect lighting can also be referred to as reflective lighting.
A)True
B)False
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Chapter 17: Revenue Cycle and Financial Management
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Which financial statement depicts the financial activity of an organization for a period of time?
Q2) Before the Capital Evaluation Committee authorizes the acquisition of the proposed imaging system, it will also examine other capital evaluation measures. All the following are capital evaluation measures except:
A) Accounting rate of return.
B) Operating margin ratio.
C) Net present value.
D) Payback year.
Q3) In addition, the Capital Expenditure Committee will examine the _______ to objectively determine whether the benefits to be received from the optical imaging system are the best alternative use of the organization's investment funds.
A) Charge Master
B) Opportunity cost
C) Ratio analysis
D) Both b and c
Q4) The predicted cost for two new full-time employees to operate the Health Information Imaging Service for physician offices would be included in the ____________________ budget.
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