Health Services Management
Final Test Solutions
Course Introduction
Health Services Management explores the principles and practices involved in managing healthcare organizations, including hospitals, clinics, and public health agencies. The course covers foundational topics such as organizational behavior, leadership, strategic planning, human resource management, and financial principles within the context of healthcare. Emphasis is placed on understanding the unique regulatory, ethical, and policy challenges within the health sector, as well as the integration of quality improvement strategies and evidence-based decision-making. Students will develop the management skills and knowledge necessary to navigate and lead effectively in the rapidly changing healthcare environment.
Recommended Textbook
Health Information Management of a Strategic Resource 5th Edition by Mervat Abdelhak
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18 Chapters
1158 Verified Questions
1158 Flashcards
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Chapter 1: Health Care Systems
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) The increasing burden of running an independent physician practice has resulted in more physicians seeking employment in practices owned by health systems, hospitals, managed care organizations, or other entities.
A)True
B)False
Answer: True
Q2) ________________________ is a model of primary care that emphasizes care coordination and communication. This form of care encourages comprehensive care with accessible services and an emphasis on quality and safety.
A) Ambulatory care
B) Accountable Care Organization
C) Patient-centered medical home
D) Gatekeeper function
Answer: C
Q3) Physicians responsible for federally funded patients in a certified health care facility are referred to as ______________________________ physicians.
Answer: participating
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Page 3
Chapter 2: The Health Informatics and Information
Management Profession
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Education programs for medical record technicians (now called health information technicians) began in the 1970s.
A)True
B)False
Answer: False
Q2) To provide continued health care to the public, a health care organization must demonstrate compliance with state licensing regulations.
A)True
B)False
Answer: True
Q3) What is the basis for initial certification as a health information practitioner?
A) Formal education
B) Examination
C) Work experience.
D) Both a and b
Answer: D
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Page 4
Chapter 3: Health Information Infrastructure and Systems
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Make cost-effective decisions regarding treatment.
A)Providers
B)Payers
C)Providers and researchers
D)Providers, researchers, and regulators
E)Providers, payers, and policy makers
Answer: E
Q2) Centers for Medicare and Medicaid Services contracts with quality improvement organizations to ensure that patients get the right care at the right time.
A)True
B)False
Answer: True
Q3) List two benefits of using health information technology applications.
Answer: Improved quality of care, better patient access, improved patient satisfaction, increased system efficiencies
Q4) List three private organizations and their contribution to health information technology.
Answer: Any three of the organizations listed in Table 3-4, REPRESENTATIVE PRIVATE SECTOR ACTIVITIES AND ORGANIZATIONS
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Chapter 4: Health Data Concepts and Information
Governance
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) NCVHS
A)Comprehensive assessment of a long-term care patient
B)Data content standard by ASTM
C)Data set for hospitals used by federal and state agencies for billing
D)Agency that collects vital statistics data
E)Data set for ambulatory care
F)Agency that accredits rehabilitation organizations
G)Data set for home health care
H)Agency that encourages the use of guidelines to improve health care
I)Data set for long-term care
Q2) The process of ensuring that a processing event is acceptable, authorized, and legitimate is called ___________________________________________.
Q3) The RAI is used to capture assessment data every 14 days in long-term care.
A)True
B)False
Q4) Name an effective method to prevent computer viruses from entering the health information system database.
Q5) The abbreviation ANSI represents the
Q6) Describe three principles of computer view design. Page 6
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Page 7
Chapter 5: Data Access and Retention
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Master Patient Index at an enterprise or regional system may contain several "unit" identification numbers.
A)True
B)False
Q2) Name one component of a quality proposal for acquisitions approval.
Q3) A numeric identification system provides more security for the patient's health information than an alphabetical identification system does.
A)True
B)False
Q4) An automated record tracking system limits online inquiry to one system terminal. A)True
B)False
Q5) The purpose of a manual record requisition slip is to A) Document where the record is at the current time.
B) Use it as an outguide.
C) Create a transfer notice.
D) Retrieve the record.
Q6) List an advantage of using color coding in a storage and retrieval system.
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Chapter 6: Electronic Health Record Systems
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) Knowledge-based systems are used for problem solving and patient monitoring.
A)True
B)False
Q2) Producing an integrated health information system that does everything well is now easy to accomplish.
A)True
B)False
Q3) Medical devices can be portable or fixed.
A)True
B)False
Q4) Expected electronic health record functions include
A) 24/7 availability.
B) Links to external databases.
C) Computerized practitioner order entry.
D) All of the above.
Q5) Successful selection and implementation of electronic health records requires that key barriers be addressed. Identify three barriers.
Q6) Health informatics is the science that deals with _________________, its ____________, ________________, and its _______________.
Page 9
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Chapter 7: Classification Systems, Clinical Vocabularies and Terminology
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) There are variations in the coding rules for inpatient and outpatient coding of International Classification of Diseases, 9th edition, Clinical Modification (ICD-9-CM).
A)True
B)False
Q2) Diagnostic Statistical Manual, 5th edition (DSM-5) is a psychiatric care classification system.
A)True
B)False
Q3) GEMS is a translation dictionary to convert International Classification of Diseases, 9th edition, Clinical Modification (ICD-9-CM) data to International Classification of Diseases, 9th edition, Clinical Modification/Procedure Coding System (ICD-9-CM/PCS) data.
A)True
B)False
Q4) When various analysts compare codes in ICD-10-CM to ICD-9-CM, they use software that is referred to as _________________________.
Q5) What is the purpose of using a naming nomenclature and standard document titles in an electronic health record system?
Page 10
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Chapter 8: Technology, Applications and Security
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Which is a system designed to acquire, store, retrieve, and display digital images?
A) Registration/admission, discharge, transfer system
B) Database management system
C) Computerized order entry system
D) Picture archiving and communication system
Q2) What are the typical five roles defined in role-based access control (RBAC)?
Q3) An example of malware is
A) An attachment to an e-mail message.
B) A Web site that is collecting personal information without permission of the user.
C) A macro that is operating on a computer without permission of the user.
D) None of the above.
Q4) Minimum log data for audit trail purposes contain which of the following?
A) File and user identification
B) Transaction
C) Access time
D) All of the above
Q5) Contrast a decision-support and a business intelligence system.
Q6) List the four popular database models.
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Chapter 9: Health Information Systems: Collaboration,
Analysis, Design, Implementation, and Operations
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) Which of the following statements is True about systems development?
A) Prototyping and the traditional systems development process should not be used together.
B) If given a choice, the traditional systems development life cycle should be chosen over prototyping.
C) Prototyping usually takes more time for product development than the traditional systems development life cycle.
D) Prototyping and the traditional systems life cycle development can be used together.
Q2) Windows and icons are interfacing elements for data displays in an information system.
A)True
B)False
Q3) Which of the following is one of the most underestimated tasks in the system implementation process?
A) User preparation
B) Site preparation
C) System testing
D) System conversion
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Chapter 10: Statistics and Data Presentation
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Which statistic represents the number of individuals in a specific category divided by the number of individuals in the category?
A) Rate
B) Percentage
C) Proportion
D) Ratio
Q2) The _________________________ demonstrates how values are spread around the mean and is the square root of the variance.
Q3) What is the term for the number of new cases of a disease?
A) Incidence
B) Prevalence
C) Attack rate
D) Spectrum of disease
Q4) The ____________________ is the difference between the highest and lowest values.
Q5) The ____________________ denotes the middlemost value when the values are arranged in numerical order.
Q6) A whole number divided in 100 parts is a ____________________.
Q7) The ____________________ is the average number of observations.
Page 13
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Chapter 11: Research and Epidemiology
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) Specific aims should include a step-by-step process of what is done in the research study and why this process is necessary to test the hypothesis properly.
A)True
B)False
Q2) Sensitivity is the percentage of all True cases correctly identified.
A)True
B)False
Q3) Life-table analysis is most appropriate for prospective or experimental studies.
A)True
B)False
Q4) Determines what research has been previously conducted
A)Hypothesis
B)Methodology
C)Specific aims
D)Literature review
E)Validity
F)Reliability
G)Bias
H)Prevalence
I)Incidence
Page 14
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Chapter 12: Performance Management and Patient Safety
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Lean thinking is more about cost containment than about customer focus.
A)True
B)False
Q2) Which of the following is based on the Plan-Do-Check-Act (PDCA) model?
A) Six sigma
B) Affinity modeling
C) Rapid cycle improvement
D) Nominal group technique
Q3) Rapid cycle improvement often involves
A) Incremental implementation rollout.
B) Pilot testing.
C) Redundant testing.
D) Large process changes.
Q4) Which of the following is a primary benefit of analyzing aggregate data?
A) Data capture is more efficient.
B) Random errors can be eliminated.
C) Bias is more easily detected.
D) Patterns of events or occurrences can be identified.
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Chapter 13: Data Analytics: Reporting, Interpretation, and Use
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) A physician is able to evaluate her use of antibiotics compared with the use of antibiotics by other physicians in similar patients within the same organization. This is an example of
A) Lack of a Health Plan Employer Data and Information Set (HEDIS) format in a format usable by physicians who need it.
B) A warehouse format that is usable by quality improvement and health care professionals.
C) Lack of core measures in a format that is usable by those who need it.
D) A data warehouse format that is not usable by those who need it.
Q2) When health care organizations compare their organizations' patient safety and quality indicators against peer organizations that are known for their excellence, they are using which of the following tools?
A) Benchmarking
B) Decision Support
C) Administrative Analysis
D) Consumer Assessment of Health Providers & Systems Survey (CAHPS)
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16
Chapter 14: Public Health Informatics
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which one of the following is not a public health obligation?
A) Prevent epidemics and the spread of disease.
B) Prevent injuries.
C) Promote and encourage healthy behaviors and mental health.
D) Assure everyone has access to Obamacare.
Q2) In 2009, the average length of hospital inpatient stay for an injury was
A) 3.5 days.
B) 4.3 days.
C) 4.8 days.
D) 5.1 days.
Q3) Adolescents (ages 13-15) need a booster of Tdap (tetanus-diphtheria-acellular pertussis)
A)True
B)False
Q4) Stage Two of Meaningful Use for Public Health requires public health agencies to be able to receive patient-identified data based on syndromic surveillance rules and send alerts to health care providers about public health events.
A)True
B)False
Q5) Eradicating tuberculosis is an example of a _____________________goal.
Page 17
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Chapter 15: Privacy and Health Law
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) In a malpractice action against a hospital, the hospital is the defendant.
A)True
B)False
Q2) Certain protected health information can be disclosed to law enforcement personnel without the patient's authorization. Which of the following can be disclosed?
A) Investigating a suspicious death
B) Reporting child abuse and neglect
C) Reporting gunshot wounds
D) All of the above
Q3) (Quotation marks indicate statements made while testifying.) An example of hearsay testimony is
A) "I counted the sponges before the surgeon closed the wound."
B) "The nurse told me the sponge count was correct."
C) "I saw the nurse count the sponges."
D) "The usual procedure is to count the sponges before closing the incision."
Q4) A _________________________ is a court order requiring someone to come before the court with certain records or documents.
Q5) The U.S. Bill of Rights is a source of ____________________ law.
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Chapter 16: Human Resource Management
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) The major purpose of suspension as a disciplinary measure is to punish the employee for his or her conduct.
A)True
B)False
Q2) Which of the following are potential outcomes of a job analysis?
A) Eliminating obsolete or irrelevant job requirements
B) Providing data useful for fair compensation management
C) Identifying key employee selection criteria
D) All of the above
Q3) An organization as open system survives by shielding itself from all influences and forces in its environment.
A)True
B)False
Q4) The goal of federal affirmative action programs is to address inequities resulting from historical discrimination of minority groups in the workplace.
A)True
B)False
Q5) The National Labor Relations Act prohibits employers from engaging in which specific unfair labor practices?
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Chapter 17: Operational Management
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Sample Questions
Q1) When the chairman of the Health Record Committee writes to the HIM director about the quality of the monthly incomplete and delinquent medical record reports, he is providing the HIM director _______________.
Q2) Project management is a skill set that emphasizes planning and implementing a specific objective.
A)True
B)False
Q3) When the director of HIM organizes a meeting to brainstorm what kinds of services the HIM department will be performing in 5-10 years, she is asking stakeholders to create a _______________.
Q4) The color red is rarely used in offices because it can cause headaches and increase blood pressure.
A)True
B)False
Q5) The primary advantage of using a decision matrix in the decision process is A) All relevant information can be displayed and viewed at the same time.
B) The matrix clearly displays the flow of information.
C) The matrix makes the decision for the individual or group.
D) The matrix identifies all potential problems.
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Chapter 18: Revenue Cycle and Financial Management
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85 Verified Questions
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Sample
Questions
Q1) The _____ officer (of the four employed by the institution) will most likely be responsible for obtaining the financing for the new imaging system and service, if it is necessary, including developing the investment report showing this new service.
A) Chief financial
B) Managerial finance
C) Patient account
D) None of the above
Q2) Define job order costing and explain how it is used in a health care organization.
Q3) The finance officer will calculate the _____ for the proposed imaging system to determine the cash flows for the project.
A) Ratio analysis
B) Operating margin ratio
C) Net operating revenue
D) Net present value
Q4) An organization's current liabilities can be located on its income statement.
A)True
B)False
Q5) Why is the cash budget so important in managing a health care institution?
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