Health Policy and Management
Midterm Exam
Course Introduction
Health Policy and Management explores the organization, financing, and delivery of health services in the context of policy-making processes. The course examines the roles of stakeholders including government, providers, insurers, and the public in shaping healthcare systems and outcomes. Students will analyze policies that impact accessibility, quality, and cost of care, as well as the tools for policy analysis and evaluation. Key management concepts such as leadership, strategic planning, and organizational behavior are integrated to prepare students for effective decision-making and leadership roles in health services organizations.
Recommended Textbook
Healthcare Human Resource Management 3rd Edition by Walter J. Flynn
Available Study Resources on Quizplus
14 Chapters
617 Verified Questions
617 Flashcards
Source URL: https://quizplus.com/study-set/831
Page 2
Chapter 1: The Nature and Challenges of Healthcare HR Management
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/16504
Sample Questions
Q1) Over the next 15 years,the U.S.healthcare system will face which of the following critical problems?
A) A shortage of workers
B) Available workers will not have the skills needed for the emerging health system
C) Both A and B
D) Neither A nor B is a critical problem identified by the text
Answer: C
Q2) One component of staffing is __________.
A) Orientation
B) Job analysis
C) Career planning
D) Incentive programs
Answer: B
Q3) What has been the primary impetus behind changes in healthcare in recent years?
A) Federal and state governmental involvement
B) Availability of new technology
C) Shortage of skilled labor
D) Shareholder demand for profits
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Healthcare HR Competencies, Structures, and Quality Standards
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/16505
Sample Questions
Q1) JCAHO holds HR professionals as ultimate responsibility for the HR standards in an organization.
A)True
B)False
Answer: False
Q2) As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.
A) Chair internal committees
B) Conduct employee satisfaction surveys
C) Consider the promotional opportunities for their department
D) Provide quantitative measures of their productivity
Answer: D
Q3) Which of the following is a certification program designed for HR specialists?
A) Certified Compensation Professionals (CCP)
B) Certified Safety Professional (CSP)
C) Certified Performance Technologist (CPT)
D) All of the above
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Strategic HR Management
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/16506
Sample Questions
Q1) Effective HR management has the potential to create a competitive advantage for an organization.
A)True
B)False
Answer: True
Q2) The external environment of HR supply sources includes __________.
A) Non-traditional work schedules
B) Employees working from virtual offices
C) Flexibility in work locations to create flexibility in staffing
D) All of the above
Answer: D
Q3) Healthcare providers,whether acute care hospitals,nursing homes,or physician practices have had to continually re-assess their jobs.
A)True
B)False
Answer: True
Q4) The dominant role in HR in the past has been the administrative role.
A)True
B)False
Answer: True
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Legal Issues Affecting the HR Workplace
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16507
Sample Questions
Q1) What was the major impact of the Civil Rights Act of 1991?
A) It allows victims of discrimination to receive compensatory damages
B) It allows victims of discrimination to receive punitive damages
C) It allows victims of discrimination to receive compensatory and punitive damages
D) The amount of damages are determined by judges rather than jury trial
Q2) Which of the following is not a federal EEO law?
A) Pregnancy Discrimination Act
B) Americans with Disabilities Act
C) Promotion Discrimination Act
D) Civil Rights Act of 1991
Q3) An employer is required to have an affirmative action plan only if he/she is a government contractor or he/she has a court order as a result of past violations of laws.
A)True
B)False
Q4) A bona fide occupational qualification is a legitimate reason why an employer can exclude persons on otherwise illegal bases of consideration.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Job Design and Analysis
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16508
Sample Questions
Q1) Job analysis follows a logical process to determine all of the following except
A) Purpose
B) Essential functions
C) Job setting
D) Job family
Q2) Which of the following is an example of a compressed workweek?
A) 4 days, 10 hours per day
B) 5 days, 8 hours per day
C) 6 days, 6.5 hours per day
D) adjusting a schedule to part-time
Q3) Performance standards should flow directly from the __________.
A) Job specifications
B) Job description
C) Performance standards
D) Leadership standards
Q4) The terms job and position can be used interchangeably.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Healthcare Recruitment and Selection
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16509
Sample Questions
Q1) By presenting applicants with a clear picture of the job,organizations hope to
A) Reduce unrealistic expectations and turnover
B) Create realistic expectations of compensation and benefits
C) Identify management structure and reporting relationships
D) Eliminate unqualified applicants
Q2) Clinical rotations,preceptorships,and internships are usually best used for recruiting service workers.
A)True
B)False
Q3) After the applicant expresses interest in the job,the next step in the selection process is __________.
A) Interview
B) Application form
C) Pre-employment screening
D) Background investigation
Q4) Drug testing has decreased in the past few years.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organizational Relations and Employee
Retention in Healthcare
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16510
Sample Questions
Q1) During an exit interview the employee is asked __________.
A) For feedback about his/her supervisor
B) Questions about satisfaction with compensation
C) The reasons for his/her departure
D) His/her plans for the next 12 months
Q2) Flextime,signing bonuses,and relocation cost reimbursement are effective recruiting strategies when __________.
A) Trying to recruit types of workers where there is critical shortage
B) Organizational budget is tight
C) When base pay is below market benchmarks
D) Trying to recruit talent from competitors
Q3) Which of the following can have a negative affect on employee loyalty?
A) Decreased use of temporary and contract labor
B) Centralizing work processes
C) Competitive benefits
D) Organizational mergers
Q4) It is preferential to develop employee surveys in-house because the HR professionals know what questions to ask.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training and Development in Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16511
Sample Questions
Q1) The Joint Commission on Accreditation of Healthcare Organizations standards require a process for the ongoing and continuous effort of assuring staff competency through orientation,training and development,and through encouraging self-development.
A)True
B)False
Q2) Which orientation component is not typically dealt with during an Organizational Orientation?
A) Mission vision and values
B) Job responsibilities
C) Security and fire safety
D) Customer service requirements
Q3) Although development is important for all employees,it is essential for
A) HR personnel
B) Customer service representatives
C) New employees
D) Managers
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Performance Management in Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16512
Sample Questions
Q1) Employees should be given performance standards when __________.
A) Their performance is lacking
B) Their six month review
C) They are hired
D) When their manager sees fit
Q2) What tools do managers use to improve employees' performance?
A) Progressive discipline processes
B) Performance appraisals
C) Job descriptions
D) All of the above
Q3) This type of rater error occurs when a manager rates an employee high or low on all job standards based on one characteristic __________.
A) Recency errors
B) Strict errors
C) Halo effect errors
D) Rater bias errors
Q4) Performance evaluation and competency assessment are one in the same.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Employee Relations in the Healthcare Industry
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16513
Sample Questions
Q1) Employers and employees often define their rights and responsibilities with contractual agreements.
A)True
B)False
Q2) To obtain EPLI coverage an organization must submit to an HR audit of its policies and practices including __________.
A) Policy manuals
B) Employment forms
C) Employee handbooks
D) All of the above
Q3) An agreement that is designed to retain key employees during mergers,consolidations,or changes in organizational leadership is know as
A) Non-compete agreements
B) Employment contracts
C) Retention agreements
D) None of the above
Q4) EAP counselors need not be qualified to treat and refer employees.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Labor Relations and Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16514
Sample Questions
Q1) During a strike,which of the following is not a crucial concern of management?
A) Determining how to treat staff members who cross the picket line
B) Providing an information hotline to update striking members
C) Securing the facility and grounds to avoid disruptions
D) Contracting vendors with union contracts to assure no sympathy strike by other unions
Q2) The decision of an arbitrator is __________.
A) Never binding
B) Usually in favor of the union
C) Binding
D) Will typically become state law
Q3) Negotiating the initial contract between the union and management can be difficult and time consuming because:
A) The parties are unfamiliar with each other
B) Both parties must start without any contract language about working conditions, wages, and benefits
C) Neither sides want the other to "win"
D) Employees often reconsider and terminate their union contract within the first three months after unionizing
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Healthcare Compensation Practices
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16515
Sample Questions
Q1) Which of the following provides a systematic basis for determining the relative worth of jobs within an organization?
A) Job security
B) Job evaluation
C) Job analysis
D) Job description
Q2) Employees and managers who subscribe to the entitlement philosophy believe that individuals who worked another year are entitled to __________.
A) An increase in base pay
B) Continuation of benefits
C) An increase in benefits
D) All of the above
Q3) The following is used to determine compensation using the Total Rewards Approach:
A) Age
B) Competence
C) Seniority
D) Gender
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: The Management of Benefits and Variable Pay in Healthcare
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16516
Sample Questions
Q1) State laws require most employers to provide workers' compensation coverage by:
A) Purchasing insurance from a state insurance fund
B) Providing self-insurance
C) Purchasing insurance from a private carrier
D) Any of the above
Q2) Social Security and unemployment insurance are voluntary payments made by the employer.
A)True
B)False
Q3) One of the results of caring for elderly family members is:
A) Reduced work performance
B) Increased respect for the elderly patients
C) Increase in personal expenses resulting in lower savings through the retirement plan
D) All of the above
Q4) The most common benefits offered by employers include medical,dental,prescription drug,and vision care.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Safety, Health, and Security in Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16517
Sample Questions
Q1) There is a direct relationship between the amount of overtime worked and severe workplace accidents.
A)True
B)False
Q2) The Needle Stick Safety and Prevention Act requires employers to solicit input from non-managerial healthcare workers regarding the identification,evaluation,and selection of safer medical devices.
A)True
B)False
Q3) OSHA representatives who conduct inspections are called:
A) Government safety controllers
B) Compliance officers
C) Safety and health consultants
D) Security officers
Q4) A serious violation citation is issued when a condition could probably cause death or serious physical harm,and the employer should know of the condition.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16