Health Policy and Management Exam
Answer Key
Course Introduction
Health Policy and Management explores the fundamental principles and practices involved in the development, implementation, and analysis of health policies, as well as the leadership and administrative skills needed to manage health care organizations effectively. This course examines policy frameworks, healthcare systems, and the roles of various stakeholders, including government agencies, providers, payers, and the public. Students will gain insights into healthcare financing, legal and ethical considerations, quality improvement, and strategies for effective decision-making and leadership in a dynamic healthcare environment. Through case studies and applied projects, learners will enhance their ability to address contemporary health policy challenges and manage health services in diverse settings.
Recommended Textbook
Healthcare Human Resource Management 3rd Edition by Walter J. Flynn
Available Study Resources on Quizplus 14 Chapters
617 Verified Questions
617 Flashcards
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Chapter 1: The Nature and Challenges of Healthcare HR Management
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46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/16504
Sample Questions
Q1) JCAHO survey areas include governance,management,medical staff,and nursing.
A)True
B)False Answer: True
Q2) Over the next 15 years,the U.S.healthcare system will face which of the following critical problems?
A) A shortage of workers
B) Available workers will not have the skills needed for the emerging health system
C) Both A and B
D) Neither A nor B is a critical problem identified by the text
Answer: C
Q3) Activities performed under HR Development include __________.
A) HR planning
B) Equal Employment Opportunity
C) Job analysis
D) Orientation
Answer: D
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Page 3
Chapter 2: Healthcare HR Competencies, Structures, and Quality Standards
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for healthcare is 1:100.
A)True
B)False
Answer: False
Q2) Organizations have identified __________ as the primary reason for sentinel events.
A) insufficient employee staffing
B) insufficient orientation and training
C) employee competency and credentialing issues
D) none of the above
Answer: B
Q3) Today's healthcare HR professional must possess __________.
A) Business knowledge
B) Various behavioral competencies
C) Appropriate education
D) All of the above
Answer: D
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Chapter 3: Strategic HR Management
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) HR organizational strategies should confine themselves to addressing the major areas of workforce planning,compensation,and staffing.
A)True
B)False
Answer: False
Q2) To address the issue of balancing work and family,employers can __________.
A) Offering hiring bonuses to individuals without children
B) Provide all workers with two weeks of unpaid parental/family leave if there are at least 50 employees
C) Provide on-site child care and family friendly policies
D) Decrease the hiring of individuals in dual career relationships
Answer: C
Q3) The culture of the organization is a factor affecting the retention of employees,but not the attraction of new ones.
A)True
B)False
Answer: False
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Chapter 4: Legal Issues Affecting the HR Workplace
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Affirmative action is universally supported as a means to select,train,and promote protected-class members when they are underrepresented in an organization.
A)True
B)False
Q2) Discrimination is determined based on __________.
A) The motives and intentions of the employer
B) The outcome of the employer's actions
C) Whether one group of employees is treated differently from others
D) Whether the employee has proven that employment-related decisions were not specifically job related
Q3) A bona fide occupational qualification is a legitimate reason why an employer can exclude persons on otherwise illegal bases of consideration.
A)True
B)False
Q4) The Civil Rights Act prohibits discrimination based on sexual orientation. A)True
B)False
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Chapter 5: Job Design and Analysis
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44 Flashcards
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Sample Questions
Q1) Job analysis follows a logical process to determine all of the following except
A) Purpose
B) Essential functions
C) Job setting
D) Job family
Q2) Under JCAHO,the __________ relating to HR planning require the leaders of healthcare organizations to analyze their staffing needs and provide the appropriate types and sufficient number of staff to meet care needs.
A) Leadership standards
B) Competency approach of job analysis
C) Job design
D) Performance standards
Q3) Job descriptions should __________.
A) Not be used to legally defend job-related actions
B) Describe where a job is performed
C) Be written by the employee in the job
D) Not be linked to performance appraisals
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Chapter 6: Healthcare Recruitment and Selection
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Which statement is not true about E-recruiting?
A) The most common methods used are job boards, career web sites, and employer web sites
B) An estimated two-thirds of visitors to the job boards are just browsing, not seriously considering changing employment
C) HR recruiters find the general job boards useful for generating applicant responses
D) Specialized web sites often reduce the number of less-qualified applicants.
Q2) Retainer search firms charge a client a set fee whether or not the contracted search is successful.
A)True
B)False
Q3) Which of the following is not considered an internal referral source for recruitment?
A) Family members of current employees
B) Former employees
C) Internet
D) Previous applicants
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Chapter 7: Organizational Relations and Employee
Retention in Healthcare
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Employees who participate in tuition assistance programs have been found to have higher retention rates than individuals who do not do so. As a result,offering such a program is sufficient to improve employee retention rates.
A)True
B)False
Q2) Organizational culture is __________.
A) The way an organization plans strategy
B) Defines what an organization is willing to do
C) A pattern of shared values and beliefs
D) All of the above
Q3) The purpose of offering special benefits is to communicate to individuals that the employer cares about the employees and recognizes the challenges of balancing work/life demands.
A)True
B)False
Q4) In general,healthcare organizations that have measurable turnover objectives for managers experience lower turnover rates.
A)True
B)False
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Chapter 8: Training and Development in Healthcare Organizations
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) In small facilities,such as clinics or rural nursing homes,employee development is
A) A high priority
B) A low priority
C) Expensive
D) Economical
Q2) Common types of healthcare training include __________.
A) Non-clinical fire safety
B) Sexual harassment prevention
C) Quality improvement techniques
D) All of the above
Q3) What is a relationship in which experienced managers aid individuals in the earlier stages of their career?
A) Mentoring
B) Management coaching
C) Managerial modeling
D) Management orientation
Q4) E-learning is the most prevalent training method used today.
A)True
B)False
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Chapter 9: Performance Management in Healthcare Organizations
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Peer rating processes are developed to help managers collect performance information by using teams and peers that the employee has worked with during
A) His/her orientation
B) The last year
C) His/her tenor with the organization
D) The evaluation period
Q2) Many healthcare organizations conduct formal appraisals __________.
A) Once per year
B) Once per year, on the employee's birthday
C) Once per year, on a date mutually agreed upon
D) A combination of A and B
Q3) Managers who tend to rate all of their employees within a narrow range are referred to as __________.
A) Recency raters
B) Lenient raters
C) Central-tendency raters
D) Bias raters
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Chapter 10: Employee Relations in the Healthcare Industry
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43 Verified Questions
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Sample Questions
Q1) Employers and employees often define their rights and responsibilities with contractual agreements.
A)True
B)False
Q2) An alternative dispute resolution method that is binding is __________.
A) Arbitration
B) Peer review panels
C) Employee ombudsman
D) None of these are binding
Q3) To counter the reasons why managers are reluctant to use discipline,the employer should __________.
A) Require managers to sign disciplinary policy statements
B) Provide a more senior manager for assistance in disciplinary situations
C) Provide training to supervisors on the effective and fair use of discipline
D) Provide the manager with an attorney in case of employee lawsuits
Q4) EAP counselors need not be qualified to treat and refer employees.
A)True
B)False
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Chapter 11: Labor Relations and Healthcare Organizations
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45 Verified Questions
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Sample Questions
Q1) The process of unionization must be initiated by the employees because unions approaching employees is considered an unfair labor practice.
A)True
B)False
Q2) When a union wins an election,research suggests that the employees voted for the union rather than against management.
A)True
B)False
Q3) One of the most important issues to decide upon as negotiations and contracting occur between unions and management is:
A) What control will unions have over the employees
B) How many union representatives will be on-site
C) What type of union-management relationship will exist
D) All of the above
Q4) What is the 2nd step in the labor contract negotiation process?
A) Negotiations
B) Develop initial demands
C) Settlement/no settlement
D) Collect Data
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Chapter 12: Healthcare Compensation Practices
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Sample Questions
Q1) Employees and managers who subscribe to the entitlement philosophy believe that individuals who worked another year are entitled to __________.
A) An increase in base pay
B) Continuation of benefits
C) An increase in benefits
D) All of the above
Q2) In most healthcare organizations,who is the major policy-setting entity?
A) CEO
B) Human resources department
C) The board
D) The shareholders
Q3) Regardless of how well constructed a pay structure is,there are usually a few individuals whose pay is lower than the minimum or higher then the maximum. How often do these situations tend to happen when organizations have had an informal pay system and develop a new system?
A) Always
B) Frequently
C) Seldom
D) Never
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Page 14
Chapter 13: The Management of Benefits and Variable Pay in
Healthcare
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Sample Questions
Q1) In a contributory plan,the employer provides the funds for pension benefits.
A)True
B)False
Q2) According to COBRA,employers must notify eligible employees within 90 days after the employees quit regarding their eligibility to access benefits.
A)True
B)False
Q3) The following plan is the only plan available to both for-profit and non-profit organizations:
A) 457
B) 401(k)
C) 403(b)
D) None of the above
Q4) A benefit is a form of indirect compensation.
A)True
B)False
Q5) Few people set aside sufficient financial reserves to use when they retire.
A)True
B)False
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Chapter 14: Safety, Health, and Security in Healthcare Organizations
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16517
Sample Questions
Q1) What was the supreme court decision in Marshall v.Barlow's,Inc:
A) The no-know provisions are a necessary part of OSHA investigations
B) The 4th amendment does not apply to government safety inspections
C) Inspectors must produce reasonable cause before getting a search warrant
D) Safety inspectors must produce a search warrant if an employer refuses to allow an inspector into the plant voluntarily
Q2) A serious violation citation is issued when a condition could probably cause death or serious physical harm,and the employer should know of the condition.
A)True
B)False
Q3) Which is not a current legal condition for refusing work because of safety concerns:
A) Using normal procedures to solve the problem have not worked
B) The employee has tried to have the dangerous condition corrected
C) The employee's fear is objectively reasonable
D) The employee has been hurt on the job before performing the task
Q4) The FMLA impacts workers' compensation.
A)True
B)False
Page 16
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