Health Information Management in Dentistry Final
Exam Questions
Course Introduction
Health Information Management in Dentistry explores the principles, practices, and technologies involved in the systematic collection, storage, retrieval, and use of dental health information. The course covers topics such as electronic dental records, data security, privacy and confidentiality regulations, clinical coding, and effective communication between dental professionals. Emphasis is placed on the importance of accurate and efficient information management in supporting clinical decision-making, quality assurance, patient care, and compliance with legal and ethical standards in dental practice. Students will also examine emerging trends and challenges in health information technology within the dental sector.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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Chapter 1: Orientation to the Dental Profession
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Sample Questions
Q1) Written Privacy Procedures include descriptions of staff members who have access to PHI,how PHI will be used,and when it may be disclosed,and which of the following?
A)Emergency circumstances when disclosure of health information may be made
B)Ensuring that any business associates who have access to PHI agree to the same limitations on the use and disclosure of PHI
C)Designation of an individual to be responsible for ensuring that procedures are followed
D)Appropriate disciplinary action to be taken if an employee fails to follow established procedures
Answer: B
Q2) The acronym PHI stands for ______,in regard to the Privacy Rule as set forth by HIPAA.
Answer: Protected Health Information
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Chapter 2: Dental Basics
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Sample Questions
Q1) Nonclinical areas of the dental office include all but which of the following?
A)Business office
B)Consultation area
C)Staff room
D)Sterilization area
Answer: D
Q2) Which of the following best classifies an 8-year-old patient with both adult and baby teeth?
A)Primary dentition
B)Permanent dentition
C)Mixed dentition
D)Amalgamation dentition
Answer: C
Q3) The patient tells you she is scheduled for a root canal.You know that the dental term for this procedure is:
A)surgical extraction.
B)endodontic treatment.
C)cast crown restoration.
D)pontic.
Answer: B
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Chapter 3: Communication Skills and Telephone Techniques
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Sample Questions
Q1) If the receiver is not hearing or understanding the message as it was intended,it is said that:
A)the message does not have credibility.
B)the sender is not sincere.
C)some barrier is preventing effective communication.
D)the communication lacks a medium.
Answer: C
Q2) Terminology used in the dental office may have positive or negative connotations.Which of the following terms may be perceived as negative?
A)Change in schedule
B)Statement
C)Fee
D)Remind
Answer: D
Q3) Which of the following is a quality of a good listener?
A)Changes to a different subject
B)Maintains eye contact with the sender
C)Comes to a conclusion before the message is complete
D)Is physically distracting
Answer: B
Page 5
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Chapter 4: Written Correspondence
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Sample Questions
Q1) Success in handling incoming mail is measured by _______.
A)how quickly and accurately the mail is routed
B)how efficiently payments are processed
C)how soon mail is answered
D)all of the above
Q2) The square-blocked style of business correspondence may be described by which of the following statements?
A)All letter sections begin at the left margin.
B)Paragraph beginnings are indented 5 spaces.
C)Style does not include personal identification of the reader.
D)The date is on the same line as the first line of the inside address and is right justified.
Q3) Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:
A)interfere with customer satisfaction.
B)make the document unnecessarily wordy.
C)make the writer sound forced and unnatural.
D)convey to the recipient a negative image of the office.
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Chapter 5: Patient Relations
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Q1) When dealing with an angry patient,_______.
A)involve others in the dispute
B)do not become defensive
C)avoid using humor
D)pass the patient off to another team member
Q2) A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?
A)The reception window is closed;above the sign-in sheet is a sign that says,"Please sign in and take a seat.We will be with you shortly."
B)The reception window is open;the assistant is on the phone and motions to the patient to have a seat.
C)The reception window is open;the assistant asks the patient's name,hands her a clipboard with forms to fill out,and asks if she brought her insurance card.
D)The assistant gives the patient her undivided attention,reconfirms the reason for the visit,and explains what the patient can expect.
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Chapter 6: Dental Healthcare Team Communications
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Q1) The practice philosophy should focus on three specific points.Which of the following is not addressed in the practice philosophy?
A)The core values of the dental practice
B)The roles and responsibilities of various dental team members
C)The types of services provided
D)The purpose of the dental practice
Q2) Which type of intraorganizational conflict occurs when two dental assistants disagree?
A)Intrapersonal conflict
B)Interpersonal conflict
C)Intergroup conflict
D)Intragroup conflict
Q3) In a professional setting,patients seldom detect tension between members of the dental healthcare team.
A)True
B)False
Q4) When an individual is assigned a task that does not satisfy his/her personal goals,values,beliefs or expertise,he/she may experience ______ conflict.
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Chapter 7: Computerized Dental Practice
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Q1) Which of the following statements is false?
A)In most cases,if the computer system goes down,it will be up and running in a few hours.
B)Printing the weekly appointment book at the end of each day will ensure that you have a backup appointment book in the event that the computer system goes down.
C)If the computer system goes down,keep track of patients who need appointments,and contact them as soon as possible to schedule their next appointment.
D)The dental practice should have a backup plan in place that will allow the practice to function without the computer system for several hours.
Q2) More than one patient can be assigned to an account.
A)True
B)False
Q3) Which of the following should be considered when a software package is selected?
A)The package places priority on the needs of the office manager.
B)The package comes with sufficient support to run the software.
C)The package offers the same features as those offered in similar practices.
D)Both A and B
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Chapter 8: Patient Clinical Records
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Sample Questions
Q1) The clinical record process starts and ends with the _______,who plays a key role in protecting the dental practice from malpractice litigation.
A)administrative assistant
B)dentist
C)hygienist
D)expanded function assistant
Q2) What is the primary function of the clinical record?
A)To provide a dental history for the patient
B)To provide identification of the patient
C)To document dental treatment
D)To provide a total picture of the patient and the patient's needs
Q3) Which of the following forms provides the dental practice with the patient's demographic and financial information?
A)The patient registration form
B)The comprehensive medical history
C)The dental history
D)The treatment plan
Q4) The clinical chart notation NSF is an abbreviation for ______.
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Chapter 9: Information Management
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Q1) Bank statements,business reports,and tax records are filed according to subject and then are subdivided _______.
A)chronologically
B)by vendor
C)alphabetically
D)by specific individual or organization
Q2) Which of the following is considered incorrect filing protocol?
A)The first letter that is different in any unit determines the alphabetic order.
B)Nicknames are treated as first names.
C)Initials are filed as if they were spelled out.
D)Abbreviations are filed as written.
Q3) You are assigned to do the filing in the dental office.You want to put the files in order before you take them to the record room.Which file will be the first?
A)Joanna Del la Cruz
B)Della,J.Cruz
C)Joanna Della Cruz M.D.Inc.
D)Della Cruz Dental Lab
Q4) One or more filing units (e.g. ,the total name)make up a ______.
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Chapter 10: Dental Patient Scheduling
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Sample Questions
Q1) The daily schedule sheet can be found in all of the following areas except:
A)treatment areas.
B)the doctor's private office.
C)the reception area.
D)laboratories.
Q2) Outlining or configuring the pages of an appointment book is known as:
A)scheduling.
B)bridging.
C)matrixing.
D)dovetailing.
Q3) If the appointment book is divided into six time units per hour,how many minutes is a 7 unit appointment?
Q4) The _______helps the administrative assistant determine whether or not a patient can be seen as an emergency patient.
A)electronic scheduler
B)appointment card
C)telephone information form
D)call list
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Chapter 11: Recall Systems
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Sample Questions
Q1) What is the major advantage of a combination recall system?
A)It enables the practice to use the method that works best for each patient.
B)It frees up staff from making calls when the workload is heavy.
C)One staff member can handle the recall procedures.
D)Computer software applications have the features necessary to automate the recall system.
Q2) A routine examination and prophylaxis appointment should be scheduled every _______.
A)4 months
B)6 months
C)9 months
D)12 months
Q3) The _______ uses a database to identify and track recall patients,saving the dental practice time and money.
A)prescheduled recall system
B)telephone recall system
C)automated recall system
D)mail recall system
Q4) Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.
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Chapter 12: Inventory Management
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Sample Questions
Q1) What standards should all products used in direct patient care meet?
A)Occupational Safety and Health Administration (OSHA)
B)American Dental Association
C)Dental Assisting National Board
D)Board of Dental Examiners
Q2) A manual inventory management system is effective but more time-consuming than a computerized inventory management system.
A)True
B)False
Q3) The dental practice where you are employed is discussing switching from catalog ordering of supplies to a supply house.When you are discussing the change,you identify the major advantage of the supply house to be:
A)direct on-line computer service.
B)personal service and technical support.
C)large selection.
D)lower prices.
Q4) The acronym OSHA stands for ______.
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Chapter 13: Dental Office Equipment
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Sample Questions
Q1) What is the primary benefit of an electronic memo over a manual or paper memo?
A)Electronic memos are more secure because most computer systems are password protected.
B)Electronic memos save on the use of paper.
C)It enables team members to communicate even if they are not in the same place.
D)Electronic memos save time in a busy dental office.
Q2) Which of the following is used to minimize the screen glare produced by intense overhead lighting?
A)Louvers
B)Drapes
C)Blinds
D)Screen filters
Q3) Of the following devices,which is most helpful in the clinical area for management of infection control?
A)Joysticks
B)Touch screens (monitors)
C)Voice command data entry
D)Digitizing tablets
Q4) A ______ weighs and calculates the correct postage for outgoing mail.
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Chapter 14: Financial Arrangements and Collection
Procedures
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Sample Questions
Q1) A level three collection procedure should be initiated after _____ days.
A)30
B)60
C)90
D)120
Q2) You are placing a call to a patient who is more than 90 days past due on the account.The patient states,"Let me talk to the dentist,he is an old friend." Which of the following should be your response?
A)"The dentist is busy with other patients and cannot be disturbed."
B)"I will let the dentist know that you wish to speak with him and he will return your call."
C)"You could resolve this problem if you just paid your bill on time."
D)"The dentist has given me the responsibility of making the financial arrangements."
Q3) All of the following are elements of a financial policy,except:
A)community standards.
B)practice philosophy.
C)business principles.
D)copayment levels.
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Chapter 15: Dental Insurance Processing
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Sample Questions
Q1) A dental clinic provided by a large corporation for employees and their families is an example of what type of dental program?
A)Capitation program
B)Preferred provider organization
C)Franchise dentistry
D)Closed panel programs
Q2) Usual,customary,or reasonable charges include criteria that may be used to establish a fee schedule.A patient asks you to explain "reasonable fee." Which of the following would be a proper explanation?
A)The fee the dentist uses most often for a given dental procedure
B)Determination by a third party administrator that a particular service for a given procedure has been modified to take into consideration unusual complications
C)The fee determined by a third party administrator for actual submitted fees for specific dental services
D)Fees set by the insurance company without consideration of geographic location and demographic information
Q3) How many data items must be entered to complete the ADA Dental Claim Form?
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Chapter 16: Bookkeeping Procedures: Accounts Payable
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Sample Questions
Q1) Accounts payable can be defined as a:
A)system of recording all financial transactions.
B)system that records all financial transactions between a patient and the dental practice.
C)system that records all monies the dental practice owes others.
D)method used to verify and classify all transactions.
Q2) Salary can be reported in several ways.From the following,identify the classification in which employees are paid according to the amount of work they produce.
A)Hourly employee
B)At will employee
C)Contract employee
D)Salaried employee
Q3) Federal income,Social Security,and Medicare taxes are reported on which of the following government forms?
A)Form 1099
B)Form 941
C)W-2
D)W-4
Q4) How long must payroll records be kept?
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Chapter 17: Bookkeeping Procedures: Accounts Receivable
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Q1) Why is an audit report necessary?
A)It is used to report business,income,and payroll taxes.
B)It identifies mistakes so they can be Corrected.
C)It protects the employer against embezzlement.
D)Both B and C
Q2) In a computerized system,which of the following alerts other members of the team that the patient has arrived?
A)Change the patient's status in the electronic scheduler to "in the office."
B)Ask the patient to update his/her health history at the computer kiosk.
C)Use the light intercom to announce the patient's arrival.
D)Queue the system to process the insurance claim.
Q3) Which of the following reports are used to determine the cost of operating the dental practice?
A)Financial reports
B)Accounts receivable reports
C)Profit and loss statements
D)Aging reports
Q4) _______ are used to illustrate different financial and patient trends.
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Chapter 18: Employment Strategies
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Q1) When writing the highlights of your qualifications,what type of sentence structure should you use?
A)Use lots of descriptive adjectives.
B)Begin sentences with the pronoun "I."
C)Begin sentence with an action verb.
D)Use sentence fragments instead of complete sentences.
Q2) What is a significant advantage of using a master application form?
A)All gathered documents are required when you are hired.
B)Aids in the completion of applications quickly and efficiently
C)It is for the employer's benefit.
D)It introduces the resume to the employer.
Q3) Which of the following characteristics is necessary for a well-written resume?
A)Be general.
B)Be clear and concise.
C)Be very specific and include minute details.
D)List only work experiences and skills directly related to dental assisting.
Q4) What is an employment agreement?
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