Health Care Leadership Exam Review
Course Introduction
Health Care Leadership explores the principles, practices, and challenges of effective leadership within the health care environment. Students will examine topics such as organizational behavior, strategic decision-making, team dynamics, communication, and ethical leadership as they pertain to hospitals, clinics, and other health care organizations. Through case studies and real-world examples, the course emphasizes the development of interpersonal and critical thinking skills essential for leading diverse health care teams, managing change, and improving patient outcomes in a complex and evolving industry.
Recommended Textbook
Healthcare Human Resource Management 3rd Edition by Walter
Available Study Resources on Quizplus
14 Chapters
617 Verified Questions
617 Flashcards
Source URL: https://quizplus.com/study-set/831
Page 2
J. Flynn
Chapter 1: The Nature and Challenges of Healthcare HR Management
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/16504
Sample Questions
Q1) Describe the difference in organizational hierarchies you would find in a large health system compared to a clinic or physician group.
Answer: A large healthcare system is typically very hierarchal with significant numbers and levels of jobs while clinics and physician groups have very flat hierarchies with few levels.
Q2) Historically,the healthcare marketplace has created a mismatch between supply and demand,which has negatively affected rural areas.
A)True
B)False
Answer: True
Q3) How does HR need to contribute to the need for managing cost in healthcare organizations?
A) Reducing the level of administrative expense
B) Hiring independent contractors
C) Managing the number and skill mix of employees
D) None of the above
Answer: C
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Page 3
Chapter 2: Healthcare HR Competencies, Structures, and Quality Standards
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/16505
Sample Questions
Q1) Core competencies for the HR Manager include __________.
A) Ability to focus on the present
B) Ability to work in isolation
C) Emotional intelligence
D) Report analysis skills
Answer: C
Q2) As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.
A) Chair internal committees
B) Conduct employee satisfaction surveys
C) Consider the promotional opportunities for their department
D) Provide quantitative measures of their productivity
Answer: D
Q3) Today's healthcare HR professional must possess __________.
A) Business knowledge
B) Various behavioral competencies
C) Appropriate education
D) All of the above
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Strategic HR Management
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/16506
Sample Questions
Q1) Possible areas for human resources core competencies,as defined by the text,include __________.
A) Staffing
B) Patient Safety
C) Documentation
D) Marketing
Answer: B
Q2) The collective value of the capabilities,knowledge,skills,life experiences,and motivation in an organization's workforce is referred to as __________.
A) Human resources
B) Intellectual capital
C) Human capital
D) Workforce value
Answer: C
Q3) In many organizations,HR can be considered a core competency.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Legal Issues Affecting the HR Workplace
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16507
Sample Questions
Q1) Employers institute affirmative action __________.
A) When a protected-class group is underrepresented relative to its availability in the recruiting labor market
B) Because they are required to do so as a government contractor with more than 20 employees
C) Because they are required to do so as a government contractor with more than $20,000 in government contracts annually
D) All of the above
Q2) All affirmative action plans are __________.
A) Voluntary, except for employers with government contracts
B) The same length and format
C) Relatively easy to complete, requiring minimal staff time
D) To be made available for review by managers and supervisors
Q3) In order to comply with EEO regulations and guidelines,employers should
A) Have a written EEO policy statement
B) Disseminate the EEO policy statement to key leadership staff
C) File a biannual report with the EEOC
D) All of the above
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Job Design and Analysis
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16508
Sample Questions
Q1) "Attitude" cannot be defined for the purpose of job analysis.
A)True
B)False
Q2) A job family is a grouping of jobs with similar characteristics.
A)True
B)False
Q3) The first step in the job analysis process is to __________.
A) Gather data
B) Draft job descriptions
C) Identify objectives
D) Review existing job documentation
Q4) A disclaimer in the job description is used to __________.
A) Allow employers to change employees' job duties
B) State that the job description is not an employment contract
C) Allow employers to request that employees perform duties not listed
D) All of the above
Q5) Without a systematic investigation of a job,an employer may be using recruiting and selection requirements that are not specifically related to the job.
A)True
B)False
7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Healthcare Recruitment and Selection
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16509
Sample Questions
Q1) Which of the following is true about internet recruiting?
A) It may result in receiving more unqualified applicants
B) It can help the recruiter save time
C) Employers may not receive as diverse of a recruitment pool as they would like
D) All of the above statements are true
Q2) Which statement is not true about E-recruiting?
A) The most common methods used are job boards, career web sites, and employer web sites
B) An estimated two-thirds of visitors to the job boards are just browsing, not seriously considering changing employment
C) HR recruiters find the general job boards useful for generating applicant responses
D) Specialized web sites often reduce the number of less-qualified applicants.
Q3) Giving references on former employees __________.
A) Is recommended as good will
B) Achieves the best results when comprehensive information is provided
C) Can result in lawsuits
D) Is acceptable without a signed release from the employee
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Organizational Relations and Employee
Retention in Healthcare
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16510
Sample Questions
Q1) High turnover rates in the first few months of employment are often linked to
A) Unexpected relocation of a spouse
B) Inadequate selection and screening efforts
C) Miscommunication about job responsibilities
D) Failure to pass drug screening
Q2) Employee attitude surveys can provide valuable insight into assessing and measuring retention.
A)True
B)False
Q3) Surveys of employees consistently show that the most important reasons why individuals stay or leave their jobs is:
A) Career opportunities and compensation
B) Compensation and hours worked
C) Conflict with their supervisor and length of commute
D) Compensation and conflict with their supervisor
Q4) Job dissatisfaction occurs when an employee's expectations of positive job experiences are not met.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training and Development in Healthcare Organizations
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16511
Sample Questions
Q1) All of the following are primary considerations when designing training except
A) Determining learner readiness
B) How learners are motivated to learn
C) Understanding different learning styles
D) Designing training for transfer
Q2) All of the following are objectives of on-going training and development except __________.
A) Provide training on new technology, techniques, or processes
B) Continually ensure employee competence
C) Prepare employees for new job duties
D) Educate the employee of his/her benefits, compensation, and HR policies
Q3) It is important to evaluate training after it is completed,even though its value cannot be objectively quantified.
A)True B)False
Q4) The training process involves three steps: assessment,design,and delivery. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Performance Management in Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16512
Sample Questions
Q1) When a manager compares employees to each other rather than to job performance standards in the performance review process,this is known as what type of rater error __________.
A) Contrast errors
B) Recency errors
C) Rater bias errors
D) Central tendency errors
Q2) What tools do managers use to improve employees' performance?
A) Progressive discipline processes
B) Performance appraisals
C) Job descriptions
D) All of the above
Q3) Many healthcare organizations conduct formal appraisals __________.
A) Once per year
B) Once per year, on the employee's birthday
C) Once per year, on a date mutually agreed upon
D) A combination of A and B
Q4) Performance evaluation and competency assessment are one in the same.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Employee Relations in the Healthcare Industry
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16513
Sample Questions
Q1) An agreement that is designed to retain key employees during mergers,consolidations,or changes in organizational leadership is know as
A) Non-compete agreements
B) Employment contracts
C) Retention agreements
D) None of the above
Q2) Non-compete provisions are always offered in exchange for contracting opportunities for the departed employee.
A)True
B)False
Q3) In a separation agreement,the employee agrees not to sue the employer in exchange for specified benefits.
A)True
B)False
Q4) Employers and employees often define their rights and responsibilities with contractual agreements.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Labor Relations and Healthcare Organizations
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16514
Sample Questions
Q1) Decertifying a union entails which of the following?
A) Terminating the union's contract with the employees
B) Management taking away a portion of the union's authority as directed by the employees
C) Decreasing the membership in the union
D) When 25% of the union members want to terminate the unions contract
Q2) The NLRB determined that hospitals have __________ employee groups that could be considered bargaining units.
A) 10
B) 5
C) 8
D) 12
Q3) Which of the appropriate is not an appropriate bargaining unit healthcare?
A) Technical employees
B) Physicians
C) Guards
D) Charge nurses with RN degrees
Q4) Planning for a strike begins at about the same time negotiations start.
A)True
B)False
Page 13
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Chapter 12: Healthcare Compensation Practices
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16515
Sample Questions
Q1) Properly using wage surveys from various credible sources requires which of the following questions to be addressed:
A) Who are the survey participants?
B) Is the survey appropriately broad-based?
C) Are there adequate job matches?
D) All of the above
Q2) Which of the following federal laws requires employers to identify the essential functions of a job?
A) FLSA
B) ADA
C) EPA
D) None of the above
Q3) When using comp-time,what is given in lieu of payment for extra time worked?
A) Overtime
B) Compensatory time off
C) Sick time
D) Vacation
Q4) Extrinsic rewards are tangible and only take non-monetary forms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: The Management of Benefits and Variable Pay
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16516
Sample Questions
Q1) According to COBRA,employers must notify eligible employees within 90 days after the employees quit regarding their eligibility to access benefits.
A)True
B)False
Q2) A "traditional" pension plan is also known as:
A) Defined-benefit plan
B) Defined-contribution plan
C) Cash balance plan
D) Employee sponsored plan
Q3) What does "self-funded" refer to:
A) Having a savings program available for employees
B) Benefits being paid by both employer and employee
C) Including stock options as a benefit
D) Employers choosing to be their own insurers
Q4) A benefit is a form of indirect compensation.
A)True B)False
Q5) Few people set aside sufficient financial reserves to use when they retire. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Safety, Health, and Security in Healthcare Organizations
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16517
Sample Questions
Q1) The MSDS standards do not require organizations to have a written hazard communication plan.
A)True
B)False
Q2) Organizations should limit the number of safety inspections they conduct in the workplace without the expertise and supervision of an OSHA inspector.
A)True
B)False
Q3) The primary health,safety,and security responsibilities in an organization usually fall on:
A) HR specialist
B) Industrial engineers
C) Supervisors and managers
D) Safety teams
Q4) Conditions other than serious violations do not have an impact on employees' health or safety.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16