Group Communication
Chapter Exam Questions
Course Introduction
Group Communication explores the principles, processes, and dynamics of communication within small groups. This course examines how groups form, develop, and function to achieve collective goals, focusing on topics such as leadership, decision-making, conflict resolution, and group roles. Students will analyze both face-to-face and virtual group interactions, develop skills for effective participation and facilitation, and apply strategies to improve collaboration and problem-solving in various organizational, academic, and social contexts.
Recommended Textbook
Interpersonal Conflict 10th Edition by Joyce
L. Hocker
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10 Chapters
218 Verified Questions
218 Flashcards
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Chapter 1: The Nature of Conflict
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Sample Questions
Q1) Suki and Laura are best friends.Laura feels betrayed because Suki is so caught up in her relationship with her new boyfriend that she doesn't appear to have time for Laura.In this instance,the conflict is fueled by:
A)interdependence.
B)perceived incompatible goals.
C)low self-esteem.
D)avoidance of the issues.
E)perceived scarce resources.
Answer: E
Q2) According to your text,_____ criticize more than _____.
A)adults; children
B)men; women
C)women; men
D)students; teachers
E)friends; romantic partners
Answer: C
Q3) According to the text,complaints can only be destructive,not constructive.
A)True
B)False
Answer: False
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Chapter 2: Perspectives on Conflict
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15 Flashcards
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Sample Questions
Q1) In individualistic cultures,members rely heavily on inferred meaning,whereas in collectivist cultures,members strive for an understanding of the literal meaning.
A)True
B)False
Answer: False
Q2) According to the text,the most useful metaphors for helping us manage conflicts are those of a trial.
A)True
B)False
Answer: False
Q3) Which of the following is one of the distinctive rules for handling conflict in an aggressive system?
A)Snide comments are acceptable.
B)If someone has a concern,don't respond to it.
C)Strong feelings are seen as normal and are allowed.
D)Have an audience present when you engage someone.
E)Deal with people directly.
Answer: D
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4
Chapter 3: Interests and Goals
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Sample Questions
Q1) What type of goal does the statement "Well,you don't have to be so nasty about it" most likely reflect?
A)Relational
B)Prospective
C)Retrospective
D)Identity
E)Transactive
Answer: D
Q2) Which of the following is not true about the nature of overlapping TRIP goals?
A)Interests overlap with each other and differ in primacy.
B)Identity and relationship issues underlie topic and process issues.
C)In a serious dispute,content-only solutions are typically the most satisfying.
D)Conflict parties often specialize in one kind of goal.
E)Goals may emerge in a different form.
Answer: C
Q3) "Good" conflict goals remain steadfast-they do not change before,during, or after a conflict.
A)True
B)False
Answer: False
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Chapter 4: Power: The Structure of Conflict
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Sample Questions
Q1) Which of the following is not an example of "metacommunication" used to balance power?
A)"Ok,so we have agreed that we will not bring up the issue of infidelity as we work out this issue."
B)"I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas."
C)"You sure act like you are the most important person on the face of the planet."
D)"When you call in your friends to testify on your behalf,I really feel like I have been ganged up on."
E)"If your pals Suzy and Sarah are going to be at the party,I'd like to bring one of my other friends,too,just to make sure I have someone to talk with."
Q2) Which of the following is not an example of denying the use of power?
A)Denying that you communicated anything
B)Denying that you remember what was communicated
C)Denying that the other person communicated anything
D)Denying that you meant what you said
E)Denying the situation in which the use of power was communicated
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Chapter 5: Conflict Styles
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Sample Questions
Q1) Integrating,unlike compromising,involves not a moderate level of concern for goals but a high level of concern for them.
A)True
B)False
Q2) All of the following are examples of verbal aggression except:
A)character attacks.
B)ridicule.
C)requests for information.
D)profanity.
E)criticism.
Q3) Rahim identified five conflict styles that individuals use in a variety of conflict situations.The number 3 in the grid above corresponds with which of the following styles?
A)Obliging
B)Dominating
C)Avoidance
D)Compromising
E)Integration
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Page 7
Chapter 6: Emotions in Conflict
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Sample Questions
Q1) Feelings rise from a generalized state of arousal we call emotion.
A)True
B)False
Q2) Conflicts that are worked out in the mid-range of the level of emotional intensity resolve more effectively than those that are left unexpressed.
A)True
B)False
Q3) Fractionation increases the intensity of emotions in conflicts by focusing attention on the sizing of disputes.
A)True
B)False
Q4) _____ are more likely than _____ to cover up anger.
A)Men; women
B)Women; men
C)Parents; children
D)Employers; employees
E)Teachers; students
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Chapter 7: Analyzing Conflicts
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Sample Questions
Q1) Conflict for couples in nonintimate-aggressive relationships is usually not satisfying because more energy is drained than is gained.
A)True
B)False
Q2) Labeling people in systems (workplaces,families,friends)helps each person predict how others will behave.
A)True
B)False
Q3) "Total marriages" are what the book suggests as the best goal for all marriages.
A)True
B)False
Q4) Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization,and lack of information sharing?
A)Stage I
B)Stage II
C)Stage III
D)Stage IV
E)Stage V
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Page 9
Chapter 8: Interpersonal Negotiation
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Sample Questions
Q1) Why is "expanding the pie" an effective way of negotiating collaboratively?
A)It threatens both parties into giving up their piece of the pie.
B)Someone is always "hungrier."
C)It attempts to expand scarce resources available by altering the conflict structure.
D)People become more entrenched in their "positions."
E)The playing field is "leveled."
Q2) Negotiation typically uses a formal,debate-style argumentation.
A)True
B)False
Q3) Making high demands and conceding slowly are patterns of a competitive bargaining approach.
A)True
B)False
Q4) Which of the following is a basic assumption of distributive negotiation?
A)Interdependence is recognized and enhanced.
B)The negotiating world is controlled by enlightened self-interest.
C)The underlying motivation of negotiation is competitive.
D)The goal of negotiation is to ensure that everyone wins equally.
E)Common interests are valued and sought in negotiations.
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Chapter 9: Third-Party Intervention
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Sample Questions
Q1) "I Stole Your TV" is an example of:
A)a specialized form of mediation designed for cases in which one person is guilty of a crime.
B)the court system gone awry.
C)a specialized type of counseling.
D)binding arbitration.
E)people who refuse to collaborate.
Q2) Which of the following is not a limitation of mediation?
A)Some people are not willing to work collaboratively with their "enemy."
B)It requires the parties to be involved in their own decision-making process.
C)Parties have to be committed to working on the conflict.
D)If physical abuse has been present in the relationship,it may be difficult to deal with the power imbalance.
E)Small disputes are not worth the effort.
Q3) Adjudication assumes that conflicting parties are able to solve their own conflicts.
A)True
B)False
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11
Chapter 10: The Practice of Forgiveness and Reconciliation
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24 Verified Questions
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Sample Questions
Q1) When Lisa says to her husband,"You'd make a lousy father," she is communicating which type of hurtful message?
A)Accusation
B)Advice
C)Evaluation
D)Threat
E)Desire
Q2) Which of the following is not necessary for an effective apology?
A)Acknowledgement of responsibility
B)Awareness of harm resulting from one's actions
C)Promises of not engaging in the offensive behavior again
D)Expression of regret or remorse
E)An expression of wrong-doing
Q3) Pressure to forgive,especially when it is applied by those with more power, may serve to eliminate the hierarchical structures that made the abuse possible in the first place.
A)True
B)False
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