Global Supply Chain Strategy
Exam Bank
Course Introduction
Global Supply Chain Strategy explores the frameworks, tools, and best practices necessary for designing and managing international supply chains in a dynamic and competitive business environment. This course examines how global sourcing, logistics, risk management, and supply network design contribute to achieving strategic objectives, cost efficiencies, and customer satisfaction. Students will analyze real-world case studies on the impact of trade policies, technology, sustainability, and disruptions such as geopolitical events or pandemics on supply chain operations. By the end of the course, participants will be equipped to develop and implement effective supply chain strategies tailored to global organizations.
Recommended Textbook
Principles of Supply Chain Management A Balanced Approach 3rd Edition by Joel D. Wisner
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14 Chapters
729 Verified Questions
729 Flashcards
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Chapter 1: Introduction to Supply Chain Management
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52 Flashcards
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Sample Questions
Q1) Trucking companies,airfreight shipping companies,and information system providers can all be considered service providers to the supply chain.
A)True
B)False
Answer: True
Q2) Which of the following is a reverse logistics activity:
A) Recycling products and components
B) Delivering finished goods to your customer
C) Developing a collaborative relationship with your supplier
D) Managing the quality of products
Answer: A
Q3) Reverse logistics activities include the return of defective and damaged items to the manufacturer,and the recycling of used packaging.
A)True
B)False
Answer: True
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Chapter 2: Purchasing Management
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Sample Questions
Q1) The term Supply Management is used to describe responsibilities above and beyond those of traditional purchasing.
A)True
B)False
Answer: True
Q2) Centralized purchasing is the practice where individual,local purchasing departments throughout a single corporation make their own,individual purchasing decisions to fulfill their individual local needs.
A)True
B)False
Answer: False
Q3) Benefits derived from implementing an e-procurement system include all EXCEPT:
A) Time Savings
B) Real Time Access
C) Trackability
D) Decentralized Purchasing
Answer: D
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Chapter 3: Creating and Managing Supplier Relationships
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52 Flashcards
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Sample Questions
Q1) Streamlining the processes and communications between the buyer and supplier using software applications that enable these processes to be managed more efficiently and effectively can be referred to as:
A) CRM
B) SRM
C) ISO 9000
D) SCSS
Answer: B
Q2) In a TCO system,certification and training of suppliers would be considered post-transaction costs.
A)True
B)False
Answer: False
Q3) ISO 14000 is a family of international standards for environmental management.
A)True
B)False
Answer: True
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Chapter 4: Ethical and Sustainable Sourcing
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Sample Questions
Q1) Developing a collaborative negotiation infrastructure include four steps: building a preparation process,develop a negotiation database.Design a negotiation launch process,and institute a feedback mechanism.
A)True
B)False
Q2) Sustainable sourcing is a rather common practice among firms in many industries.What are THREE possible benefits companies practicing sustainable sourcing seek to achieve:
Q3) All of the following are reasons for the increasing use of ethical and sustainable sourcing practices EXCEPT:
A) Global population growth
B) Increasing environmental awareness
C) Legislation requiring corporate ethical and sustainable sourcing
D) Declining worldwide levels of natural resources
Q4) The average annual Purchase spend as a percentage of sales has been declining over the years.
A)True
B)False
Q5) What are some of the risks of outsourcing?
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Chapter 5: Demand Forecasting
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Sample Questions
Q1) Given the following information,calculate the forecast (accurate to 2 decimals)for period three using exponential smoothing and a = 0.3.
\[\begin{array} { c c c }
\text { Periad } & \text { Demand } & \text { Farecast } \\
1 & 64 & 59 \\
2 & 70 & \end{array}\]
A) 36.90
B) 57.50
C) 61.50
D) 63.35
Q2) Using Data Set E1,what would be the forecast for period 7 using a four period moving average: (Choose the closest answer.)
A) 17625
B) 15225
C) 15300
D) 17250
Q3) Define Qualitative Forecasting.Under which circumstances would one utilize qualitative forecasting.
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Page 7
Chapter 6: Resource Planning Systems
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Sample Questions
Q1) List and define the three basic production methods used to complete the aggregate plan.
Q2) Which of the following could be considered a master production schedule for a service firm?
A) The reservation book utilized by a restaurant
B) The employee shift schedule utilized by an auto shop
C) A hospital patient's personal information fill
D) The recipe book utilized by a chef at a restaurant
Q3) MRP is the production planning system intended to develop long-range plans (more than a year away)concerning product families manufactured by the organization.
A)True
B)False
Q4) Which of the following is a Long Range Materials Plan:
A) Aggregate Production Plan
B) Master Capacity Plan
C) Materials Requirements Plan
D) Capacity Requirements Plan
Q5) What does that mean if your organization has chosen to adopt a best-of-breed solution?
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Chapter 7: Inventory Management
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Sample
Questions
Q1) Dependent demand and independent demand items differ in th at I.for any product,all components are dependent-demand items
II.the need for independent-demand items is forecast
III.the need for dependent-demand items is calculated
A) I only
B) I & II only.
C) I & III only,
D) II & III only
E) I, II & III
Q2) If an item is ordered at its economic order quantity,the annual carrying cost should be:
A) slightly less than the annual ordering cost.
B) equal to the annual ordering cost.
C) twice the annual purchase price.
D) the square root of the annual ordering cost.
E) cannot be determined because there is insufficient information provided.
Q3) Dependent Demand must be forecasted based on market conditions.
A)True
B)False
Q4) Name the two major RFID standards.
Page 9
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Chapter 8: Process Management: Lean and Six Sigma in the Supply Chain
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Sample Questions
Q1) List THREE of the statistical tools of Six Sigma.
Q2) There are four stages in supply chain management evolution.What is the last stage of supply chain management evolution? List two characteristics of this stage:
Q3) Which of the following is NOT one of the Seven Wastes?
A) Excess inventories
B) Environmental waste
C) Waiting time
D) Scrap and rework
Q4) Which of the following quality gurus believed that companies should strive for zero defects and that quality was,in a sense,free since quality improvement programs invariably paid for themselves?
A) Juran
B) Deming
C) Baldrige
D) Crosby
Q5) Discuss the linkages between lean production and environmental sustainability.
Q6) Why is the workforce considered such an important element of lean production?
10
Q7) Describe SPC and Acceptance Sampling.What is the key difference between the two?
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Chapter 9: Domestic USand Global Logistics
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Sample Questions
Q1) A shipment that originates in Los Angeles and is placed inside a sealed standardized 8' by 8' by 20' container attached to a truck trailer and is moved from Los Angeles to Phoenix where the container is then moved to a railcar for final shipment to Denver where it would then be loaded onto another truck trailer would be considered an intermodal shipment since the container remained sealed throughout the shipment.
A)True
B)False
Q2) According to the text,currently the three largest private warehouse operators in North America are:
A) United Parcel Service, Wal-Mart and Sears Holding Corp.
B) United Parcel Service, Target and U.S. Army
C) Target, Microsoft and U.S. Army
D) Wal-Mart, Ford Motor Corp. and U.S. Army
Q3) According to the textbook,the five basic modes of transportation are motor,rail,air,water,and cyberspace.
A)True
B)False
Q4) List and explain three capabilities of lean warehousing.
Q5) Does risk pooling favor a centralized or decentralized warehousing system? Why?
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Chapter 10: Customer Relationship Management
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Sample Questions
Q1) Which of the following customer service elements can be classified as examples of post-transaction elements?
A) Salesperson politeness
B) Customer complaint resolution
C) Customer service policies
D) The company's choice of organizational structure
Q2) Your top sales executive leaves your company to work for a competitor.Fortunately,all of her notes regarding prior dealings with customers have been captured in a:
A) Sales activity management system
B) Sales territory management system
C) Lead management system
D) Knowledge management system
Q3) Users in a company can retrieve and study a large amount of information about consumers by housing that information in a centralized database that is commonly referred to as a:
A) Clickstream
B) QR code
C) Data warehouse
D) Social media site
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Chapter 11: Global Location Decisions
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Sample Questions
Q1) While many developing countries are attractive to companies seeking out low labor costs,there are other important factors such as productivity levels,employee skill and education levels,turnover rates,and employment trends that certain industries find just as important,if not more important,in determining facilities' location.
A)True
B)False
Q2) If a country is seeking to attract foreign investment in the form of manufacturing related facilities,list 3 things the government might do to increase the chances of this occurring.
Q3) Your organization is considering building a new automobile manufacturing plant.The company is considering building their facility in either China or Tennessee (USA). China is a rapidly expanding economic market,Tennessee is situated in a more mature market in which other car manufacturers are already located. Using this limited information and your knowledge of these two options,China and Tennessee,provide THREE reasonable arguments for each option that relate to supply chain management.
Q4) What are the three levels of any location decision?
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Chapter 12: Service Response Logistics
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Sample Questions
Q1) What are three key differences between goods and services industries/organizations?
Q2) Which of the following is an example of a person that would be considered to provide a Pure Service?
A) Attorney/Lawyer
B) Management Consultant
C) Musical Entertainer
D) All of these
Q3) When a level demand strategy is used for managing capacity,the firm is required to use a demand management or queue management tactic to deal with excess customers.
A)True
B)False
Q4) Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?
A) Utilizing fewer facilitating products
B) Utilizing technological tools like computers and automated systems
C) Cross-training and sharing employees
D) Using customers to provide services
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Chapter 13: Supply Chain Process Integration
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Sample Questions
Q1) According to the text,the phase of the supply chain integration model concerned with identifying the important processes linking each of the supply chain partners is:
A) Review and establish supply chain strategies
B) Identify critical supply chain trading partners
C) Align supply chain strategies with key supply chain process objectives
D) Assess and improve internal integration of key supply chain processes
Q2) According to the text,decisions regarding the types of parts purchased,suppliers used and the manufacturing process employed,should be decided in which phase of the supply chain integration model:
A) Review and establish supply chain strategies
B) Identify critical supply chain trading partners
C) Align supply chain strategies with key supply chain process objectives
D) Assess and improve internal integration of key supply chain processes
Q3) What is RFID technology and how will it aid in management of the supply chain?
Q4) Fear,uncertainty,and doubt between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners,as well as among coworkers.
A)True
B)False
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Chapter 14: Performance Measurement Along the Supply Chain
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Sample Questions
Q1) Supply chain strategies must consider the trade-offs between the cost,quality,sustainability,and service requirements.
A)True
B)False
Q2) Which of the following BSC framework perspectives deals with new product development,innovative elements of processes,and time-based measures?
A) Financial
B) Internal Business Process
C) Customer
D) Reliability
Q3) One of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives.
A)True
B)False
Q4) The textbook described 7 important steps in creating an effective performance measurement system.List three of those critical steps.
Q5) The textbook described 7 supply chain specific performance measures.List three of those metrics.
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