Global Supply Chain Management
Final Test Solutions
Course Introduction
Global Supply Chain Management explores the strategies, processes, and technologies involved in managing the flow of goods, services, information, and finances across international boundaries. The course examines how organizations coordinate their activities to source materials, manufacture products, and deliver goods to consumers on a global scale, while navigating complex variables such as cultural differences, regulatory environments, logistics, risk management, and sustainability concerns. Students will analyze case studies and real-world scenarios to understand issues such as production outsourcing, global transportation networks, supplier relationship management, and the impact of geopolitical and economic changes on supply chains, preparing them to effectively manage supply operations in a dynamic global marketplace.
Recommended Textbook
Managing Quality Integrating the Supply Chain 5th Edition by S. Thomas Foster
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15 Chapters
1374 Verified Questions
1374 Flashcards
Source URL: https://quizplus.com/study-set/1266
Page 2
Chapter 1: Differing Perspectives on Quality
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/24990
Sample Questions
Q1) Why is service quality more difficult to define than product quality?
Answer: While services and production share many attributes, services have more diverse quality attributes than products. For example, a product like a personal computer is typically evaluated on its merits, and it makes little difference to the user whether the person that assembled the computer was in a bad mood. Service settings are more complex; thus quality is more difficult to define. A customer of a restaurant, for example, evaluates the quality of the restaurant not only on the merits of the food, but also on the demeanor of the employees, the speed of the service, the location of the restaurant, the pleasantness of the surroundings, and so forth.
Q2) Value stream mapping and Six Sigma are upstream activities in supply chain management.
A)True
B)False Answer: False
Q3) Downstream activities include all of those activities involving interaction with suppliers.
A)True
B)False Answer: False
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Page 3
Chapter 2: Quality Theory
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.
A)True
B)False
Answer: True
Q2) According to Juran, the language of management is ________.
A) labor
B) quality
C) money
D) performance
E) improvement
Answer: C
Q3) Quality loss function and robust design are concepts included in ________.
A) Ishikawa's quality philosophy
B) the Taguchi method
C) Deming's 14 points for management
D) the Juran trilogy
E) Pareto's law
Answer: B
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Page 4
Chapter 3: Global Supply Chain Quality and International Quality Standards
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/24992
Sample Questions
Q1) The main purpose of a Baldrige site visit is to collect additional information on each of the seven evaluation criteria.
A)True
B)False
Answer: False
Q2) The physical environment facing globalizing corporations refers to cultural factors such as language and business customs.
A)True
B)False
Answer: False
Q3) With growing economies in many parts of the world, firms need to globalize to participate in these markets.
A)True
B)False
Answer: True
Q4) Importers produce their products and ship them internationally.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Strategic Quality Planning
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) A low-cost orientation is based on continual learning and production competence.
A)True
B)False
Q2) Referent power is derived from personal charisma or charm.
A)True
B)False
Q3) Core competencies diminish with use.
A)True
B)False
Q4) TQEM systems involve a holistic systems view of the processes causing environmental degradation.
A)True
B)False
Q5) Which of the following is considered a failure cost?
A) on-site performance tests
B) warranty
C) supplier quality assurance
D) robust design
E) product quality audits
Q6) What is the relationship between quality and ethics?
Page 6
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Chapter 5: The Voice of the Customer
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is not a design aspect to customer-relationship management?
A) corrective action
B) guarantees
C) feedback
D) cost
E) complaint resolution
Q2) The three phases of customer-relationship management systems are response, transition, and feedback.
A)True
B)False
Q3) Active data collections tend to result in lower ratings of quality than passive data collections.
A)True
B)False
Q4) The external customers are the ultimate people the company is trying to satisfy with its work.
A)True
B)False
Q5) Differentiate between internal and external customers.
Page 7
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Chapter 6: The Voice of the Market
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Business process maps are used to identify the exact performance measures and metrics needed from the target firm.
A)True
B)False
Q2) ________ requires the monitoring of key internal firm performance measures over time to identify trends such as improvement to inform managerial decision making.
A) Baselining
B) Benchmarking
C) Reengineering
D) Reverse engineering
E) Restructuring
Q3) Differentiate between an initiator firm and a target firm. Are these static roles?
Q4) In performance benchmarking, the initiator firm focuses its observation and investigation on business processes.
A)True
B)False
Q5) Explain the process of benchmarking.
Q6) Explain the process of managing the benchmarking effort.
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Chapter 7: Quality and Innovation in Product and Process Design
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) Marketing-generated ideas tend to be groundbreaking, risky, and technologically innovative as compared to R&D-generated ideas.
A)True
B)False
Q2) State the importance of the product data management (PDM) tool?
Q3) How are the values for absolute and relative weights established?
Q4) Examining a design to see if different components in a product occupy the same space is called ________.
A) process evaluation
B) design analysis
C) interference checking
D) multilevel evaluation
E) product testing
Q5) ________ reliability is defined as the propensity for a part to fail over a given time.
A) System
B) Concurrent
C) Component
D) Process
E) Perpetual
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Chapter 8: Designing Quality Services
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Services process blueprinting places the focus on front-office activities.
A)True
B)False
Q2) The objective of customer benefits package design is to evaluate each attribute in terms of process and service encounter capability.
A)True
B)False
Q3) ________ shows the difference between actual customer expectations and management's idea or perception of customer expectations.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4
E) Gap 5
Q4) Gap 3 is the difference between service delivery and service quality specifications.
A)True
B)False
Q5) Define the term customer coproduction.
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Chapter 9: Managing Supplier Quality in the Supply Chain
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following is not a core activity in the value chain?
A) marketing and sales
B) operations
C) human resource management
D) service
E) inbound logistics
Q2) Managing inbound logistics in the supply chain involves working with suppliers who provide parts, raw materials, components, and services.
A)True
B)False
Q3) The resource management section of ISO/TS 16949 includes aspects such as purchasing and control plans.
A)True
B)False
Q4) Differentiate between single sourcing and dual sourcing.
Q5) Sole-source filters that are used in many companies rely on internal validation of quality programs.
A)True
B)False
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Chapter 10: The Tools of Quality
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Define a matrix diagram. What are the steps involved in constructing a matrix diagram.
Q2) A scatter diagram is a graphical representation of data in a bar chart format.
A)True
B)False
Q3) A(n) ________ involves integrating financial measures of business success along with nonfinancial, operational information about the business.
A) spider chart
B) balanced scorecard
C) affinity diagram
D) matrix diagram
E) process decision program chart
Q4) In a process map, a parallelogram appears whenever materials, forms, or tools enter or leave the process.
A)True
B)False
Q5) A prioritization grid is used to make decisions based on a single criterion.
A)True
B)False
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Chapter 11: Statistically Based Quality Improvement for Variables
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is an example of a variables chart?
A) u chart
B) c chart
C) np chart
D) p chart
E) X chart
Q2) ________ variation results from some event, such as shift in a process mean or some unexpected occurrence.
A) Uncontrollable
B) Nonrandom
C) Stochastic
D) Random
E) Indefinite
Q3) The ________ is the difference between the largest measurement and the smallest measurement in a particular sample.
A) range
B) median
C) mode
D) standard deviation
E) mean
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Chapter 12: Statistically Based Quality Improvement for Attributes
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Three items of reliability 0.90 in series has an overall system reliability of 0.73.
A)True
B)False
Q2) What is the reliability of a product with a failure rate of 0.002 per operating hour and a useful life of 1000 hours?
A) 0.14
B) 0.22
C) 0.50
D) 0.78
E) 0.86
Q3) ________ attributes relate to time.
A) Structural
B) Sensory
C) Performance
D) Temporal
E) Tactile
Q4) Reliability models assume independence between failure events.
A)True
B)False
Page 14
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Chapter 13: Six Sigma Management and Lean Tools
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The P-value in the ANOVA table shows what variables ________. A) need to be standardized
B) are redundant
C) are independent and identically distributed
D) significantly contribute to the variation E) are out of control
Q2) Hypothesis tests, design of experiments, simulation, and piloting and testing are the tools used in the ________ stage of the DMAIC process.
A) define
B) measure
C) analyze D) improve E) control
Q3) The analyze phase of a Six Sigma project is used to select an appropriate project for improvement.
A)True
B)False
Q4) The goal with a process map is to identify the sequence of steps in a process.
A)True
B)False
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Chapter 14: Managing Quality Improvement Teams and Projects
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91 Flashcards
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Sample Questions
Q1) The scope of a virtual team is always wide.
A)True
B)False
Q2) ________ are simple tools to help teams identify objectives, participants, and expected benefits from projects.
A) Force fields
B) Parking lots
C) Project charters
D) Arrow Gantt charts
E) Sticky dots
Q3) Only cost-benefits analysis (CBA) involves identifying direct and indirect project costs and expected returns for projects.
A)True
B)False
Q4) In ________ stage of the conflict resolution process, the problem is resolved.
A) frustration
B) outcome
C) interaction
D) conceptualization and orientation
E) compromising
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Chapter 15: Implementing and Validating the Quality System
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) What is the next step when a firm achieves benchmark or role model status?
Q2) Certification audits are also called quality maturity studies.
A)True
B)False
Q3) Quality audits are defined as internal assessment tools used to identify areas for improvement.
A)True
B)False
Q4) Which of the following is one of the steps in generic auditing?
A) familiarization
B) verification
C) evaluation
D) recommendation
E) all of the above
Q5) The second building block of a quality improvement system is ________.
A) people
B) organizational learning and knowledge
C) culture
D) closeness to customers
E) information and finance
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