Global Supply Chain Management
Exam Practice Tests
Course Introduction
Global Supply Chain Management explores the complexities and dynamics of managing supply chains that span international borders. This course covers key concepts such as sourcing, production, logistics, distribution, and risk management from a global perspective. Students will examine the impact of globalization, technology, and cultural differences on supply chain operations and learn strategic approaches for optimizing efficiency, reducing costs, and responding effectively to challenges in the international marketplace. Case studies and real-world examples provide insights into contemporary supply chain issues, enabling students to develop the analytical and managerial skills required for successful global supply chain coordination.
Recommended Textbook
Principles of Supply Chain Management A Balanced Approach 4th Edition by Joel D. Wisner
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14 Chapters
822 Verified Questions
822 Flashcards
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Chapter 1: Introduction to Supply Chain Management
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/60211
Sample Questions
Q1) Within the downstream portion of a supply chain,_____ are responsible for the actual movement of materials between locations.
A)buyers
B)trucking firms
C)logistics managers
D)accountants
E)purchasing managers
Answer: C
Q2) Limitations of air carrier transport include cost and airport accessibility.
A)True
B)False
Answer: True
Q3) The bullwhip effect is the result of companies producing excessive defective products; defective items are whipped back from the end customer toward the manufacturer of the defect.
A)True
B)False
Answer: False
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Chapter 2: Purchasing Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Industrial supply chain member buyers purchase their merchandise in volume to take advantage of quantity discounts,transportation economy,and storage efficiency,and then they create value through services like consolidating merchandise or break bulking.
A)True
B)False Answer: False
Q2) The acquisition of services is also known as contracting.
A)True
B)False Answer: True
Q3) Which of the following is a reason small value purchases are handled differently?
A)To give the buyer additional supplier choices
B)To obtain a higher quality product
C)To have better tracking of material usage
D)To control unnecessary administrative costs
Answer: D
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Chapter 3: Creating and Managing Supplier Relationship
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A company using a weighted-criteria evaluation system has established these 5 categories and the appropriate weight in parentheses:Quality (0.25)Responsiveness (0.10)Delivery (0.20)Cost (0.25)Technology (0.20)Company X received the following ratings in each of the five categories: Quality(90),Responsiveness(90),Delivery(80),Cost(80),Technology(90).What is their total score?
A)87.0
B)85.5
C)86.0
D)86.5
Answer: B
Q2) The process of certifying a new supplier is considered what type of major cost category?
A)Pretransaction Cost
B)Supplier-Development Cost
C)Transaction Cost
D)Turnover Cost
Answer: A
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Chapter 4: Ethical and Sustainable Sourcing
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) One of the most value enhancing activities performed by a supplier,for a key customer,which minimizes carrying costs and can avoid stockouts:
A)Early supplier involvement scheduling
B)Vendor managed inventory
C)Strategic inventory planning
D)Purchase spend reduction forecasting
Q2) Benchmarking is:
A)A system of performance metrics that seeks to motivate suppliers to perform better.
B)A practice where companies attempt to learn and apply the best practices of other companies.
C)A system of marking defective inbound inventory so it can quickly be identified for return to the supplier.
D)A program where suppliers compete for contracts, but those companies who are outbid are provided advice for winning future contracts
Q3) Explain why sourcing practices are benchmarked.Provide TWO examples of resources available for firms seeking to implement successful sourcing practices.
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6
Chapter 5: Demand Forecasting
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) If a tracking signal is positive,which one of the following is true?
A)Actual value is higher than forecast
B)Actual value is less than forecast
C)Actual value is equal to forecast
D)Unable to draw any conclusion
Q2) Your company is conducting forecasting that revolves around the current recession and expansion of the U.S.economy.This type of forecasting can be referred to as what component of a time series?
A)Trend Variations
B)Cyclical Variations
C)Seasonal Variations
D)Random Variations
Q3) The modern day business environment must deal with a more homogenous consumer base,which has caused the evolution of a more "push" oriented environment where suppliers must focus on manufacturing high volumes of standardized goods and convince consumers to buy their products.
A)True
B)False
Q4) Explain the key challenges of CPFR implementation.
Q5) List and describe two types of qualitative forecasting methods.
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Chapter 6: Resource Planning Systems
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) According to the text,resource planning is the process of determining the production capacity required to meet demand.
A)True
B)False
Q2) System nervousness is when even small changes to upper-level production plans cause major changes in lower-level production plans.
A)True
B)False
Q3) Which of the following is NOT one of the three basic methods used to calculate the available-to-promise quantities?
A)Discrete available-to-promise
B)Cumulative available-to-promise without looking ahead
C)Indiscrete available-to-promise
D)Cumulative available-to-promise with looking ahead
Q4) An ERP system is generally a multi-module application software for managing an enterprise's internal functional activities,as well as its suppliers and customers.
A)True
B)False
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8
Chapter 7: Inventory Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Pareto Analysis is an inventory model used to determine the optimal order size that minimizes total annual inventory costs.
A)True
B)False
Q2) The ABC inventory matrix shows an ABC inventory classification based on annual usage on the vertical axis and an ABC inventory classification based on physical inventory on the horizontal axis.
A)True
B)False
Q3) The four broad categories of inventory are raw materials,work-in-process,subassemblies,and finished goods.
A)True
B)False
Q4) Describe the ABC inventory matrix,and how is it used to manage inventory.
Q5) List four assumptions of the EOQ model.
Q6) When demand and lead time are constant,reorder point is the demand during lead time.
A)True
B)False
Page 9
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Chapter 8: Process Management - Lean and Six Sigma in the Supply Chain
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) The following is a term that refers to error- or mistake proofing:
A)Kaizen
B)Muda
C)Lean layouts
D)Poka-yoke
Q2) Describe SPC and Acceptance Sampling.What is the key difference between the two?
Q3) Lean thinking is a philosophy incorporating tools which seek to economically optimize:
A)Human Resources
B)Assets
C)Productivity
D)All of these
Q4) Which of the following quality gurus believed that companies should strive for zero defects and that quality was,in a sense,free since quality improvement programs invariably paid for themselves?
A)Juran
B)Deming
C)Baldrige
D)Crosby
Q5) Why is the workforce considered such an important element of lean production? Page 10
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Chapter 9: Domestic Usand Global Logistics
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52 Verified Questions
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Sample Questions
Q1) a.Explain Warehouse Management Software (WMS).b.Discuss the benefits of WMS.
Q2) Some of the e-commerce related services that transportation companies offer nowadays to remain competitive include allowing customers to plan itineraries,get freight quotes,and track shipments online.
A)True
B)False
Q3) BNSF Logistics and Con-way are both considered third-party logistics providers.
A)True
B)False
Q4) Logistics affects the supply chain function by:
A)Determining how deliveries can be made in a timely manner
B)Creating the flow of goods between supply chain partners
C)Providing time and place utility
D)All of these
Q5) List and explain three capabilities of lean warehousing.
Q6) What does the term "Zombie Inventory" refer to?:
A)Items that show up on the books, but are not on the shelf
B)Product returns that sit unsold in storerooms
C)Unsold products that get packaged and shipped with sold goods
Page 12
D)Extra items in inventory to help reduce stockouts
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Chapter 10: Customer Relationship Management
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) For the information given,rank the two customers in terms of customer lifetime value. \(\begin{array}{clll} & \text { Avg. Annual Sales } & \text { Avg. Profit Margin } & \text { Expected Lifetime } \\ \text { Customer A: } & \$ 3,500 & 15 \% & 10 \text { years } \\ \text { Customer B: } & \$ 4,000 & 14 \% & 8 \text { years } \end{array}\) Use a discount rate of 8 percent and treat the average sales figures as annuities.
Q2) Sales force automation products help salespeople better manage their accounts,their business opportunities,and communications while away from the office. A)True
B)False
Q3) While a company's Internet presence may be desirable for finding information or conducting product transfers,touching products and talking face-to-face with company representatives remains an integral part of the supplier-customer interface. A)True
B)False
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Chapter 11: Global Location Decisions
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Regional trade agreements and the World Trade Organization provide a framework for managers in terms of investigating important facility location elements like tariffs,costs,and the free flow of goods and services in different regions of the world.
A)True
B)False
Q2) While business clusters seem logical in well-established areas with developed economies like Silicon Valley and Hollywood,California,because companies can easily collaborate,compete,and share knowledge,some high-tech clusters have developed in areas with emerging economies such as Costa Rica,the Philippines,and Uganda.
A)True
B)False
Q3) Which of the following is NOT a reason for locating in a business cluster?
A)Technology sharing
B)Supply chain improvements
C)Sophisticated retailers
D)Competition
Q4) When an organization is considering future facilities locations,provide 3 human resource related issues that the organization would need to consider.
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14
Chapter 12: Service Response Logistics
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Service response logistics is the management and coordination of the organization's activities that occur after the service has being performed.
A)True
B)False
Q2) Since the 1950s,the percentage of service related jobs has increased much more rapidly than the percentage of manufacturing and agriculture related jobs in United States due to the use of technology and mass production techniques developed during that time.
A)True
B)False
Q3) The five dimensions of service quality include: Reliability,durability,performance,aesthetics,and availability.
A)True
B)False
Q4) First-come-first-served is an example of a(n):
A)queue discipline
B)unfair waiting policy
C)channel queuing arrangement
D)single-phase queue design
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Chapter 13: Supply Chain Process Integration
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) According to the text,one of the biggest problems facing global supply chains is:
A)Cargo theft
B)Currency devaluation
C)Communication
D)Cyber intrusion
Q2) It is important for all supply chain members to first understand the important characteristics upon which the supply chain end product is competing.Once this is understood,the supply chain members should all be using strategies consistent with those competitive characteristics when delivering their product and/or service.
A)True
B)False
Q3) Which of the following is important for external process integration to be successful?
A)Successful internal process integration
B)Compatible information systems
C)Both A & B
D)None of these
Q4) What is RFID technology and how will it aid in management of the supply chain?
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Chapter 14: Performance Measurement Along the Supply Chain
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A company has 5 employees that work an 8 hour shift.During those eight hours they make 80 units.The labor productivity would be 10.0.
A)True
B)False
Q2) With supply chains,performance measurement systems become smaller and less complicated due to varied relationships,trust and interactions.
A)True
B)False
Q3) Web-based balanced scorecard applications are sometimes referred to as performance dashboards.
A)True
B)False
Q4) Supply chain strategies must consider the trade-offs between the cost,quality,sustainability,and service requirements.
A)True
B)False
Q5) Briefly,explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.
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