Global Supply Chain Management
Exam Materials
Course Introduction
Global Supply Chain Management explores the strategic and operational aspects of managing international supply networks. The course covers topics such as logistics, sourcing, procurement, transportation, risk management, and the impact of cultural, economic, and regulatory factors on global operations. Students will analyze the complexities of coordinating production and distribution across multiple countries, examine emerging trends such as digitalization and sustainability in supply chains, and develop problem-solving skills through case studies and real-world examples. By the end of the course, participants will gain a comprehensive understanding of how interconnected global supply chains contribute to organizational competitiveness and resilience in a rapidly changing business environment.
Recommended Textbook
Supply Chain Management Strategy Planning and Operation 6th Edition by
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Sunil Chopra
Chapter 1: Understanding the Supply Chain
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Sample Questions
Q1) The objective of customer order entry is to maintain a record of product receipt and complete payment.
A)True
B)False
Answer: False
Q2) The goal during the supply chain operation phase is to exploit the reduction of uncertainty and optimize performance.
A)True
B)False
Answer: True
Q3) Customer order entry is
A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
Answer: B
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3
Chapter 2: Supply Chain Performance: Achieving Strategic
Fit and Scope
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Sample Questions
Q1) Seven-Eleven in Japan's operations and distribution strategy focuses on A) convenience in the form of easy access to stores.
B) constantly adding new products and services.
C) low cost for gasoline, which drives traffic to the store.
D) being responsive and having an excellent information infrastructure.
Answer: D
Q2) The functions and stages that devise an integrated strategy with a shared objective are referred to as
A) competitive strategy.
B) supply chain strategy.
C) scope of strategic fit.
D) scope of marketing strategy.
Answer: C
Q3) A supply chain strategy involves decisions regarding all of the following except A) inventory.
B) transportation.
C) new product development.
D) operating facilities.
Answer: C
Page 4
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Chapter 3: Supply Chain Drivers and Metrics
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Sample Questions
Q1) The art and science of making projections about what future demand and conditions will be is
A) supply chain coordination.
B) forecasting.
C) aggregate planning.
D) revenue management.
Answer: B
Q2) The warehousing methodology that uses a traditional warehouse to store all of one type of product together is
A) warehouse unit storage.
B) stock keeping unit (SKU) storage.
C) job lot storage.
D) cross-docking.
Answer: B
Q3) What is the average sale price of the gasoline?
A) $2.61
B) $2.64
C) $2.67
D) $2.70
Answer: A
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Chapter 4: Designing Distribution Networks and Applications to e-Business
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Sample Questions
Q1) Consumers prefer purchasing commoditized products at a one-stop shop. A)True
B)False
Q2) The ease with which the customer can place and receive their order as well as other aspects of value that the sales staff provides is A) customer experience.
B) order visibility.
C) product availability.
D) response time.
Q3) Total logistics costs are the sum of inventory, transportation, and facility costs for a supply chain network. What occurs as the number of facilities increases?
Q4) A distribution network designer needs to consider product characteristics as well as network requirements when deciding on the appropriate delivery network.
A)True
B)False
Q5) Explain the measures of customer service that are influenced by the structure of the distribution network.
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Chapter 5: Network Design in the Supply Chain
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Sample Questions
Q1) It is very important that long-term consequences be thought through when making facility decisions, because
A) network designers can use this fact to influence the role of the new facility and the focus of people working there.
B) facilities last a long time and have an enduring impact on a firm's performance.
C) it is astounding how often tax incentives drive the choice of location.
D) the location of a facility has a significant impact on the extent and form of communication that develops in the supply chain network.
Q2) What is the optimal location for the Super Assembly Center?
A) (550, 808)
B) (513, 772)
C) (526, 795)
D) (538, 784)
Q3) A firm may increase the number of facilities beyond the point that minimizes total logistics cost to improve the response time to its customers.
A)True
B)False
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Chapter 6: Designing Global Supply Chain Networks
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Sample Questions
Q1) Decisions made during the supply chain design phase regarding significant investments in the supply chain, such as the number and size of plants to build, the number of trucks to purchase or lease, and whether to build or lease warehouse space,
A) are realigned every few weeks.
B) only remain in place for several years.
C) only remain in place for a few weeks.
D) often remain in place for several years.
Q2) The NPV (net present value) of a cash stream that is equal to $100 per period for 5 periods with a rate of return of 12% per period would be
A) $360.48.
B) $382.98.
C) $403.73.
D) $416.51.
Q3) Among the sources of risk identified in global supply chains, the lowest among these four is
A) shortage of skilled resources.
B) currency fluctuation.
C) inflexible supply chain technology.
D) terrorist infiltration of cargo.
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Page 8
Chapter 7: Demand Forecasting in a Supply Chain
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Q1) In adaptive forecasting,
A) there is an assumption that the estimates of level, trend, and seasonality within the systematic component do not vary as new demand is observed.
B) the estimates of level, trend, and seasonality within the systematic component are not adjusted as new demand is observed.
C) the estimates of level, trend, and seasonality are updated after each demand observation.
D) All of the above are true.
Q2) In adaptive forecasting, the estimates of level, trend, and seasonality are updated after each demand observation.
A)True
B)False
Q3) For pull processes, a manager must forecast what customer demand will be in order to plan the level of available capacity and inventory.
A)True
B)False
Q4) Explain the basic, six-step approach to help an organization perform effective forecasting.
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Chapter 8: Aggregate Planning in a Supply Chain
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Q1) Most strategies that an aggregate planner actually uses are in combination and are referred to as the
A) adjustable strategy.
B) chase strategy.
C) level strategy.
D) mixed strategy.
Q2) The goal of aggregate planning is to satisfy demand in a way that minimizes profit.
A)True
B)False
Q3) The earliest IT supply chain products were
A) aggregate planning modules.
B) cloud-based.
C) SaaS (software as a service).
D) enterprise resource planning modules.
Q4) Aggregate planning is a process by which a company determines levels of capacity, production, subcontracting, inventory, stockouts, and even pricing over a specified time horizon.
A)True B)False
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Chapter 9: Sales and Operations Planning: Planning Supply and Demand in a Supply Chain
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Q1) Discuss how a firm can respond to predictable variability of demand in the supply chain.
Q2) Discuss the approaches a firm can use to manage inventory to meet predictable variability of demand.
Q3) Which approach to capacity management would only be effective if the overall demand across all the products is relatively constant?
A) Use of seasonal workforce
B) Use of subcontracting
C) Use of dual facilities-dedicated and flexible
D) Designing product flexibility into the production processes
Q4) In this approach to managing capacity, a firm subcontracts peak production so that internal production remains level and can be done cheaply.
A) Time flexibility from workforce
B) Use of subcontracting
C) Use of dual facilities-specialized and flexible
D) Use of seasonal workforce
Q5) Discuss key issues when managing predictable variability of demand within a supply chain.
Q6) Discuss the impact of promotion on demand within a supply chain.
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Chapter 10: Coordination in a Supply Chain
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Sample Questions
Q1) The bullwhip effect reduces the profitability of a supply chain by making it simpler to provide a given level of product availability.
A)True
B)False
Q2) The replenishment decision in a VMI system is owned by the
A) manufacturer.
B) retailer.
C) customer.
D) cloud.
Q3) Incentive obstacles refer to situations where incentives offered to different stages or participants in a supply chain lead to actions that increase variability and reduce total supply chain profits.
A)True
B)False
Q4) In a VMI system, the ________ must share demand information with the ________.
A) manufacturer, customer
B) customer, retailer
C) retailer, manufacturer
D) manufacturer, designer
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Chapter 11: Managing Economies of Scale in the Supply
Chain: Cycle Inventory
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Sample Questions
Q1) What is the cost of the inventory policy (excluding cost of goods) if the diner orders at the economic order quantity?
A) $53.40
B) $106.80
C) $26.70
D) $80.10
Q2) Drought conditions spike demand during the summer to an annualized rate of 27,000 cans per year and the price rises to $12 per can. If the ordering cost per lot is 75 cents, what is the holding cost percentage?
A) 3.1%
B) 1.81%
C) 31%
D) 18.1%
Q3) Discuss the characteristics of a successful multi-echelon supply chain.
Q4) A key to reducing cycle inventory is the reduction of lot size.
A)True B)False
Q5) Describe the impact of trade promotions on cycle inventory.
Q6) Discuss the role of cycle inventory in the supply chain.
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Chapter 12: Managing Uncertainty in a Supply Chain: Safety Inventory
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Sample Questions
Q1) Inventory carried for the purpose of satisfying demand that exceeds the amount forecasted for a given period is
A) cycle inventory.
B) demand inventory.
C) safety inventory.
D) security inventory.
Q2) Which approach to aggregation has the goal of moving product differentiation as close to the pull phase of the supply chain as possible?
A) Information centralization
B) Specialization
C) Product substitution
D) Postponement
Q3) A shortage occurs in a replenishment cycle
A) only if the demand during the lead time exceeds the ROP.
B) only if the demand during the lead time is less than the ROP.
C) only if the demand during the lead time exceeds the average demand.
D) only if the demand during the lead time is less than the average demand.
Q4) Explain the impact of supplier lead time on safety inventory.
Q5) Discuss the various measures of product availability.
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Chapter 13: Determining the Optimal Level of Product Availability
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Q1) Quick response results in
A) the manufacturer making a lower profit in the long term if all else is unchanged.
B) the manufacturer making a lower profit in the short term if all else is unchanged.
C) the retailer making a lower profit in the short term if all else is unchanged.
D) the distributor making a lower profit in the short term if all else is unchanged.
Q2) Describe the two key factors that influence the optimal level of product availability within a supply chain.
Q3) Describe the approaches a manager can use to reduce demand uncertainty.
Q4) When setting optimal levels of product availability in practice, it is important to
A) obtain a reasonable estimate of the cost of stocking out.
B) obtain a very precise estimate of the cost of stocking out.
C) focus on the most responsive production method, even if it is not low cost.
D) develop a preset target of product availability.
Q5) Explain how tailored sourcing can be used to improve profitability.
Q6) Discuss the advantages and disadvantages of quick response.
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Chapter 14: Transportation in a Supply Chain
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Sample Questions
Q1) Serving a high density of customers at a long distance is best done using A) an LTL carrier.
B) a cross dock distribution center with milk runs.
C) a package carrier.
D) a private fleet with milk runs.
Q2) The most common problems in the use of IT in transportation relate to
A) cross-enterprise collaboration.
B) network security.
C) vibration-resistant hardware.
D) maintaining an Internet connection while in motion.
Q3) A carrier's decisions are affected by the prices that the market will bear, but not the responsiveness it seeks to provide its target segment.
A)True
B)False
Q4) Temporal aggregation
A) is the process of combining orders across time.
B) increases a firm's responsiveness.
C) decreases transportation costs because of economies of scale.
D) all of the above
Q5) Explain why transportation systems should be tailored.
Page 16
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Chapter 15: Sourcing Decisions in a Supply Chain
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Q1) The goal of procurement is to enable orders to be placed and delivered on schedule at the lowest possible price.
A)True
B)False
Q2) An intermediary can increase the supply chain surplus by decreasing the number of relationships required between multiple buyers and sellers. This is called A) capacity aggregation.
B) inventory aggregation.
C) warehouse aggregation.
D) relationship aggregation.
Q3) A contract where the buyer pays a minimal amount for each unit purchased from the supplier but shares a fraction of the revenue for each unit sold is a A) buyback or returns contract.
B) revenue-sharing contract.
C) quantity flexibility contract.
D) quantity discount contract.
Q4) Why should on-time performance be considered in supplier selection decisions?
Q5) What are some of the benefits of effective sourcing decisions?
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Chapter 16: Pricing and Revenue Management in a Supply Chain
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Sample Questions
Q1) The components needed to produce a computer clock cost twenty-five cents. How many clocks should the AITP club produce?
A) 39
B) 47
C) 55
D) 63
Q2) The cost of wasted capacity is
A) the reduction in margin that results from having to go to a backup source.
B) the margin that would have been generated if the capacity had been used for production.
C) the productivity increase generated when the capacity is used for production. D) the sales potential of excess capacity kept in reserve for emergency production.
Q3) The components needed to produce a computer clock cost twenty-five cents. What should the price of the computer clocks be in the third month of the selling season?
A) $14.52
B) $10.13
C) $7.27
D) $5.68
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Chapter 17: Sustainability and the Supply Chain
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Q1) Walmart reported that in California, over ________ percent of waste has been diverted from landfills and made into something else that produces revenue.
A) 25
B) 40
C) 60
D) 80
Q2) A cap and trade system can achieve price stability as long as A) a price floor is established.
B) intertemporal banking of emission allowances is allowed.
C) both a price floor and intertemporal banking of emissions allowances are allowed. D) both a price floor and a price ceiling are established.
Q3) ________ can be used to assess the environmental impacts associated with a product's life from cradle to grave.
A) CRM
B) SRM
C) LCA
D) MRP
Q4) Discuss the role of sustainability supply chains.
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