Global Leadership Exam Review
Course Introduction
Global Leadership explores the theories, practices, and challenges of leading organizations and teams across borders, cultures, and markets in an increasingly interconnected world. Students will develop critical skills for effective communication, decision-making, and ethical leadership in diverse and dynamic global environments. The course examines cultural intelligence, global strategy, and the impact of international trends on organizational behavior, equipping learners to navigate complexity, foster innovation, and drive organizational success in a multicultural context.
Recommended Textbook
Intercultural Communication in the Global Workplace 5th Edition by Iris Varner
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12 Chapters
475 Verified Questions
475 Flashcards
Source URL: https://quizplus.com/study-set/2100 Page 2
Chapter 1: Culture and Communication
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41829
Sample Questions
Q1) Discuss the two primary reasons for learning about culture for doing business internationally.Give examples.
Answer: The two primary reasons for learning about culture are a)to understand how others make sense of the world,and b)with that knowledge,to avoid mistakes-especially mistakes in communication. The basis for the study of culture is that cultures inform how people think,act,and process information. Two corollary points are a)people from different cultures are in much more direct contact that ever before,and b)people from different cultures really are different. In order to cooperate successfully,businesspeople need to know about the differences and find ways to integrate them.
Q2) Understanding another culture:
A)is important for businesspeople because they can appear to be better informed.
B)is best achieved through "do's and don'ts" lists
C)enables businesspeople to know how foreign associates make sense of their environment
D)isn't necessary for businesspeople
Answer: C
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Chapter 2: The Role of Language in Intercultural Business Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/41818
Sample Questions
Q1) The physical environment of a culture influences the development of vocabulary.
A)True
B)False
Answer: True
Q2) The language barrier to good intercultural communication can be eliminated by mastery of grammatical rules.
A)True
B)False
Answer: False
Q3) Language barrier refers to
A)violations of grammatical rules
B)cultural and linguistic violations of communication conventions
C)poor pronunciation
D)the use of an interpreter.
Answer: B
Q4) Since all cultures share the same basic values,cultures attach the same meanings to these basic values.
A)True
B)False
Answer: False
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Chapter 3: Getting to Know Another Culture
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41819
Sample Questions
Q1) Stereotypes are
A) never OK
B) oversimplified generalizations
C) the opposite of mental categories
D) two opposing views in stereo
Answer: B
Q2) Being cultures
A) stress the importance of human beings
B) value stillness,collectedness,and serenity
C) view activity as important for its own sake
D) prefer to fill emptiness with talk and action
Answer: B
Q3) Cultural generalizations
A) need to be used carefully to avoid cultural determinism
B) cannot legitimately be used to make predictions about behavior
C) never play a role in cultural determinism
D) are the same thing as stereotypes
Answer: A
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Chapter 4: The Self and Croups
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Throughout the world,women do not achieve key business positions in equal numbers with men.
A)True
B)False
Q2) Why is form an important issue in intercultural communication? Use two cultures to give examples.
Q3) Interdependent self-construal is the same thing as collectivism.
A)True
B)False
Q4) . Discuss being female in two different cultures of your choice. Focus your discussion on women's roles: traditional and non-traditional. Avoid evaluations of cultures in your answer.
Q5) Discuss self-identity and explain why it is important in investigating culture's influence on communication.
Q6) Collectivist cultures see group membership as permanent,while individualist cultures see group membership as potentially temporary. Discusses the implications of temporary versus permanent group membership upon communication with regard to a)face,b)emotion,and c)shame or guilt.
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Chapter 5: Organizing Messages to Other Cultures
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41821
Sample Questions
Q1) The idea is what travels from sender to receiver.
A)True
B)False
Q2) Indirect plan organization means putting the main message in the first sentence.
A)True
B)False
Q3) Developing a context for a business message is important to most Asian communicators.
A)True
B)False
Q4) Saying "no" is often done with delay and indirectness in low-context cultures.
A)True
B)False
Q5) Indirect plan is
A) preferred by cultures that value individual responsibility--both credit and blame
B) preferred by cultures that communicate about results
C) preferred by low-context cultures for persuasion
D) preferred by high-context cultures only for persuasion
Q6) Discuss the issue of culture in the conventional communication model.
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Chapter 6: Nonverbal Language in Intercultural Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Nonverbal communication signals
A)Are culture specific
B)Change over time
C)Vary within cultures
D)All are correct
Q2) Vocalization is the transforming of ideas into words.
A)True
B)False
Q3) The meaning of nonverbal communication signals varies from culture to culture.
A)True
B)False
Q4) Volume,pitch,and intonation are vocal qualifiers.
A)True
B)False
Q5) Discuss at least three aspects of nonverbal communication and give specific examples illustrating their use in different cultures.
Q6) The timing of verbal exchanges usually indicates who is in charge.
A)True
B)False
Q7) In what ways can nonverbal communication signals indicate power and status? Page 8
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Page 9
Chapter 7: Cultural Rules for Establishing Relationships
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following is an appropriate statement?
A)In high-context cultures social settings are excellent for business dealings because this places the business into context.
B)People from high-context cultures prefer to establish a personal relationship before moving on to business.
C)In Arab countries,business people like to invite business partners to their private homes for entertainment and meeting their families.
D)In the United States,it is not acceptable to discuss business at social functions.
Q2) The emphasis on harmonious relations in Japanese firms ensures that people are willing to defer personal ambitions to group goals.
A)True
B)False
Q3) What are symbols of authority in various cultures?
Q4) Power distance in the United States is comparatively small.
A)True
B)False
Q5) Discuss several aspects of how people demonstrate power distance.
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Chapter 8: Information, Decisions, and Solutions
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) The mode of managing conflict that high-context cultures tend to prefer more than low-context cultures is
A) competing
B) accommodating
C) winning
D) achieving
Q2) The best way to handle conflict in any culture is to talk it out frankly and openly.
A)True
B)False
Q3) Which of the following was NOT a key decision made by Brittanica that was critical to keeping its information business going?
A) to allow anyone to edit its encyclopedia online
B) to publish the entire encyclopedia on the internet
C) to keep the quality of its information at the highest level
D) to make Brittanica available as an application for iPhone,Blackberry and others
Q4) Business information in any culture is defined the same way.
A)True
B)False
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Chapter 9: Intercultural Negotiation Teams
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41825
Sample Questions
Q1) Discuss expectations for negotiation outcomes. The three components you should address are goals,notions of fairness,and the three outcomes.
Q2) The Chinese value relationships;the Canadians value results. The Chinese kept asking about representatives of Canwall whom they had met before and were unsure of their ground to meet the two unfamiliar negotiators.
Q3) It appears that members of cultures in which harmony has a high priority will negotiate with frequent reference to what has already been agreed.
A)True
B)False
Q4) Describe how three nonverbal factors--site/space,agenda,and use of time--affect negotiation outcomes.
Q5) Organizations form teams in order to have better results for their strategies and goals than they would get from individuals.
A)True
B)False
Q6) Define and discuss the four phases in negotiation. Use examples to show how cultures view each phase differently.
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Page 12
Chapter 10: Legal and Governmental Considerations in
Intercultural Business
Communication
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/41826
Sample Questions
Q1) International managers need an understanding of legal issues so they can
A)Represent their firms in a foreign court.
B)Communicate with their customers and employees without violating the local laws
C)Save their company legal fees after disputes have arisen.
D)All of the above
Q2) Discuss the cultural implications for dispute settlements. Give specific examples.
Q3) Common law emphasizes
A)Legal expert opinion
B)Previous rulings in similar situations
C)The law between nations
D)International law
Q4) In high-context cultures both the firm that brings a suit and the firm that is being sued can lose face.
A)True
B)False
Q5) Discuss how the different approaches to unions and labor-management relations in Japan,Germany,Great Britain,and the United States illustrate different cultural views on settling disputes.
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Chapter 11: The Influence of Business Structures and
Corporate Culture on Intercultural Business
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/41827
Sample Questions
Q1) An organization based on context
A)Encourages consensus
B)Emphasizes individual performance
C)Is most likely in a low-context culture
D)Encourages mobility of employees.
Q2) An organization based on credentials
A)Is most likely located in a high-context culture
B)Emphasizes specific job qualifications of potential employees
C)Encourages group orientation
D)Trains employees in many different aspects of operations.
Q3) The geographic global structure facilitates communication within regions but may hinder communication between regions.
A)True
B)False
Q4) In an organization based on credentials,employers emphasize the job qualifications of the potential employee.
A)True
B)False
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Chapter 12: Intercultural Dynamics in the International Company
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/41828
Sample Questions
Q1) Intercultural teams fall into three categories.Which one is not one of the categories discussed in the chapter?
A)Destroyer teams
B)Charger teams
C)Equalizer teams
D)Creator teams
Q2) Mapping of differences is the first step in building effective team dynamics.
A)True
B)False
Q3) Which of the following is least effective in building synergies? In order to build on potential synergies of cultural diversity,companies need to
A)Create awareness of the process of intercultural business communication
B)Set clear deadlines by which team building needs to be completed
C)Develop an understanding of the dynamics of culturally diverse groups
D)Place the communication process and dynamics of diverse teams in the context of corporate strategy
Q4) Team members in destroyer teams are unable to overcome their differences.
A)True
B)False
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