Fundamentals of Management
Textbook Exam Questions
Course Introduction
Fundamentals of Management introduces students to the core principles, functions, and processes that form the foundation of effective organizational leadership. The course covers essential topics such as planning, organizing, leading, and controlling within various types of organizations. Students explore management theories, decision-making techniques, communication strategies, motivation, and team dynamics. Through case studies and real-world examples, learners develop a practical understanding of how managers address challenges, set goals, and improve performance in an ever-changing business environment. This course provides valuable insights and skills for those aspiring to take on management roles or enhance their leadership capabilities.
Recommended Textbook Management 10th Edition by Richard L. Daft
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Chapter 1: Innovative Management for a Changing World
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Sample Questions
Q1) Marley is the executive director of the local Community for Critters.Her level in the management hierarchy is that of a(n)
A)first-line manager.
B)middle manager.
C)top manager.
D)consultant.
E)operative.
Answer: C
Q2) Of all management duties,one of the things managers like the least is:
A)financial planning
B)controlling activities
C)planning for future decisions
D)handling paperwork
E)networking
Answer: D
Q3) Why are conceptual skills most important for top managers?
Answer: Top managers are often the keys to holding the whole company together.In order to accomplish this,top managers must be able to see the "big picture," i.e. ,perceive the critical situational issues as well as the relationships between all organizational parts.
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) A contingency view perceives every situation as unique.
A)True
B)False
Answer: False
Q2) The three subfields of the classical perspective include
A)quantitative management,behavioral science,and administrative management.
B)bureaucratic organization,quantitative management,and the human relations movement.
C)administrative management,bureaucratic organization,and scientific management.
D)scientific management,quantitative management,and administrative management.
E)none of these.
Answer: C
Q3) Which of these is a major criticism of scientific management?
A)It ignored the social context of work.
B)It ignored the impact of compensation on performance.
C)It overemphasized individual differences.
D)It overemphasized the intelligence of workers.
E)It emphasized the social context of work.
Answer: A
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) A high-performance culture is based on all of the following except
A)solid organizational mission
B)shared adaptive values
C)individual employee ownership of bottom-line results
D)individual employee ownership of organization's cultural backbone
E)singular focus on business results
Answer: E
Q2) What is likely to happen to organizations that pay little attention to either cultural values or business results?
A)Unlikely to survive for long
B)No help for performance during hard times
C)Profitable in short run but difficult to sustain over long term
D)High performance
E)none of these
Answer: A
Q3) Factors external to the organizations have been primarily the focus of management as a discipline.
A)True
B)False
Answer: False
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) The degree of international involvement for the joint venture is an example of
A)outscoring.
B)exporting.
C)licensing.
D)direct investing.
E)greenfield venture.
Q2) ____________________ is the criterion traditionally used to classify countries as developed or developing.
Q3) A low-context culture is a culture in which communication is used to enhance personal relationships.
A)True
B)False
Q4) ____ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.
A)Power distance
B)Uncertainty avoidance
C)Certainty avoidance
D)Conformity seekers
E)None of these
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) What is social responsibility? Why is it considered a difficult concept to grasp?
Q2) Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision.This ethical decision making approach is known as the
A)utilitarian approach.
B)individualism approach.
C)moral-rights approach.
D)dualism approach.
E)None of these.
Q3) The great majority of managers operate at the A)preconventional level.
B)principled level.
C)conventional level.
D)postconventional level.
E)autocratic level.
Q4) Social responsibility covers a narrow range of issues,many of which are unambiguous with respect to right or wrong.
A)True
B)False
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) A human quality linked to entrepreneurship in which people are motivated to excel and pick situations in which success is likely is called the ____________________.
Q2) Social entrepreneurs have a primary goal of improving society rather than maximizing profits.
A)True
B)False
Q3) Equity financing is when funds are invested in exchange for ownership in the company.
A)True
B)False
Q4) Alfred is interested in opening his own business,so he pays a visit to the local Small Business Administration (SBA)to learn more about the potential risks.He learns that about _____ percent of all small businesses fail within two years of opening.
A)10
B)20
C)30
D)50
E)70
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Page 8
Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Traditionally,if Stephanie,CEO of Butterfly Pillows,needed to conduct corporate planning,it would be performed by all of the following EXCEPT
A)central planning departments.
B)decentralized planning groups.
C)top executives.
D)consulting groups.
E)the president of the company.
Q2) What can Katelynn expect to be doing during the final step of the MBO process?
A)Setting goals
B)Reviewing progress
C)Appraising overall performance
D)Defining mission
E)Developing action plans
Q3) Which of these are described by mission statements?
A)Corporate values
B)Product quality
C)Location of facilities
D)All of these
E)None of these
Q4) Compare the four levels of goals and plans.
Page 9
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors,customers,suppliers,and the labor supply.
A)True
B)False
Q2) The world-wide standardization of product design and advertising refers to globalization.
A)True
B)False
Q3) The ____________________ is driving and supporting the move toward partnership thinking.
Q4) Where does the information about opportunities and threats comes from?
A)An analysis of the organization's internal environment
B)A department by department study of the organization
C)Scanning the external environments
D)Employee grievances
E)Financial ratios of the organization
Q5) The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is called a(n)____________________.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Managers confront a decision requirement in the form of either a problem or an opportunity.
A)True
B)False
Q2) The administrative model is considered to be normative.
A)True
B)False
Q3) The most effective managers are consistent in using their own decision style rather than shifting among styles.
A)True
B)False
Q4) Briefly describe the four major personal decision styles.
Q5) Choosing between a differentiation strategy and an overall cost leadership strategy is an example of
A)a plan.
B)an objective.
C)an alternative.
D)a decision.
E)a strategy.
Q6) ____________________ is the process of forming alliances among managers.
Page 11
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) Which of the following structures is most consistent with a strategy of stability?
A)Team based structure
B)Organic structure
C)Matrix structure
D)Functional structure
E)Learning structure
Q2) In the ________ structure,the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.
A)virtual network
B)matrix
C)functional
D)divisional
E)geographic
Q3) List three disadvantages of the divisional structure.
Q4) The deployment of organizational resources to achieve strategic goals is known as ____________________.
Q5) An alternative for assigning divisional responsibility is to group company activities by ____________________.
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Sandra works for a bank that is renowned for being the first commercial bank in the United States to introduce online banking.This can best be described as what type of innovation?
A)Package innovation
B)Product innovation
C)Service innovation
D)Supply chain innovation
E)Human resource innovation
Q2) Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?
A)Negotiation
B)Top management support
C)Participation
D)Coercion
E)Education
Q3) A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called ____________________.
Q4) Explain the horizontal linkage model.
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) On employee applications and during interviews,it is appropriate to ask all of the following EXCEPT
A)race or color of skin.
B)if the applicant is over 18.
C)if the applicant has ever been convicted of a crime.
D)prior work experience.
E)if the applicant has a legal right to work in the United States.
Q2) Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.
A)True
B)False
Q3) The hiring of applicants based on criteria that are not job-related is called
A)affirmative action.
B)equal employment opportunity.
C)discrimination.
D)reverse discrimination.
E)employment-at-will.
Q4) A(n)____________________ is an interview conducted with departing employees to determine why they are leaving.
Q5) List the four steps in attracting an effective workforce.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) The ability to interact effectively with people of different cultures refers to:
A)Ethnocentrism
B)Ethnorelativism
C)Pluralism
D)Stereotyping
E)Cultural competence
Q2) Which is the highest level of sexual harassment?
A)Generalized
B)Inappropriate/offensive
C)Sexual crimes
D)Solicitation with promise of reward
E)Coercion with threat of punishment
Q3) Gloria would like to form a women's leadership group to help other women at Sarah's Sharks advance within the company.Membership within the group will be voluntary and open to anyone.This group would best be described as a(n):
A)Focus group
B)Diversity team
C)Self-help group
D)Network group
E)Multicultural team
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) An overall impression of a person or situation based on one attribute,either favorable or unfavorable,is an example of
A)projection.
B)the halo effect.
C)perceptual defense.
D)stereotyping.
E)attribution.
Q2) Which of the following describes a person with the learning characteristics of being good at implementing decisions and carrying out plans?
A)Diverger
B)Assimilator
C)Converger
D)Accommodator
E)None of these
Q3) Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity.According to the Big Five personality factors,these qualities describe her openness to experience.
A)True
B)False
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Page 16
Chapter 15: Leadership
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Sample Questions
Q1) Which type of leader clarifies the role and task requirements of subordinates?
A)Transactional
B)Charismatic
C)Transformational
D)Supportive
E)Team
Q2) Rational persuasion is one interpersonal influence tactic available for leaders.
A)True
B)False
Q3) Ian does not have much of a relationship with his subordinates.They feel obligated to do as he says because he's the boss.This is an example of A)referent power.
B)legitimate power.
C)coercive power.
D)reward power.
E)expert power.
Q4) Describe the five bases of power typical in organizations.
Q5) ____________________,according to the Leadership Grid,occurs when efficiency in operations is the dominant orientation.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) The degree to which the job is perceived as important and having an impact on the company or customers refers to task significance.
A)True
B)False
Q2) ____________________ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.
Q3) Because the ERG model proposes that workers cannot revert back to lower-level needs from time to time,this model is more rigid than Maslow's hierarchy of needs.
A)True
B)False
Q4) Briefly explain expectancy theory.
Q5) Which of the following theories emphasize the needs that motivate people?
A)Process
B)Reinforcement
C)Content
D)Contingency
E)Situational
Q6) List the four content theories discussed in your text.
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Chapter 17: Managing Communication
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Sample Questions
Q1) A centralized network is one in which
A)team members are free to interact with any of the team members.
B)team members communicate through one individual to make decisions.
C)team members communicate with an assigned partner.
D)team members work independently and there is no need for communication.
E)none of these.
Q2) Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities.This encompasses which downward communication topic?
A)Goals
B)Practices
C)Performance feedback
D)Indoctrination
E)Job instructions
Q3) Without feedback,communication is only a two-way process,sender to receiver and receiver to sender.
A)True
B)False
Q4) Briefly describe the communication process.
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Chapter 18: Leading Teams
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Sample Questions
Q1) Describe the stages of team development.
Q2) All of the following are common dysfunctions of teams EXCEPT:
A)Lack of trust
B)Avoidance of accountability
C)Fear of conflict
D)Lack of commitment
E)Results orientation
Q3) Productive output pertains to the team's ability to meet the personal needs of its members.
A)True
B)False
Q4) Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.
A)True
B)False
Q5) ____________________ can present enormous challenges for team leaders,who have to bridge gaps of time,distance,and culture.
Q6) A common dysfunction of teams is to be results oriented.
A)True
B)False
Page 20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of A)strategic budgeting.
B)operational budgeting.
C)top-down budgeting.
D)management by objectives.
E)bottom-up budgeting.
Q2) Outsourcing is the continuous process of measuring products,services,and practices against the toughest competitors or the industry leaders.
A)True
B)False
Q3) In most companies,managers rely exclusively on qualitative measures to measure actual performance.
A)True
B)False
Q4) The continuous process of measuring products,services,and practices against major competitors or industry leaders is called ____________________.
Q5) List the four steps in the feedback control model.
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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Sample Questions
Q1) ____________________ tools and techniques apply to services as well as manufacturing.
Q2) A computer network that uses Internet technology but links authorized users inside the company with certain outsiders such as customers or vendors is called a(n)____________________.
Q3) ____ inventory is inventory consisting of the basic inputs to the organization's production process.
A)Finished goods
B)Work-in progress
C)Raw material
D)Possessed
E)Non-physical
Q4) ____________________ networking is online interaction in a community format where people share personal information and photos,produce and share all sorts of information and opinions,or unify activists and raise funds.
Q5) ____________________ inventory includes the materials moving through the stages of the production process that are not completed products.
Q6) List the three types of inventory.
Page 22
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