Fundamentals of Management Test Bank
Course Introduction
Fundamentals of Management introduces students to the core concepts, theories, and practices that underpin effective management in todays organizations. The course covers essential management functions such as planning, organizing, leading, and controlling, while also exploring key topics like decision-making, communication, motivation, team dynamics, and ethical considerations. Through real-world examples and case studies, students develop problem-solving and leadership skills necessary for contemporary business environments, laying the groundwork for advanced study in management and related fields.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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Page 2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Clara is the chief operating officer of a cosmetics manufacturing company. She gets opportunities to attend the board meetings of her vendor companies. These meetings give her a fresh perspective about how other companies frame their strategies and how procurement and operations are managed in different companies. In the context of managerial roles, which of the following roles does Clara illustrate in this scenario?
A) The leader role
B) The liaison role
C) The disseminator role
D) The figurehead role
Answer: B
Q2) Veronica, a cardiothoracic surgeon, is the most sought after doctor in Tentacare, a specialty hospital. Patients have utmost belief in her capabilities. Which of the following skills is Veronica most likely to have?
A) Human skills
B) Planning skills
C) Technical skills
D) Conceptual skills
Answer: C
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Chapter 2: The History of Management
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) _____ developed the 14 principles of management.
A) Henri Fayol
B) Max Weber
C) Frank Gilbreth
D) Elton Mayo
Answer: A
Q2) _____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.
A) Resolution
B) Integration
C) Domination
D) Negotiation
Answer: C
Q3) Unlike monarchical organizations, bureaucratic organizations:
A) promote employees based on their experience or achievements.
B) prefer company owners over professional managers for supervision.
C) vest authority in people rather than in task-defined positions.
D) hire people because of their family or political connections.
Answer: A
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Page 4
Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Thyimach, a machinery manufacturing company, has been purchasing iron shafts from Metaljun, a supplier of iron and steel materials, for over a decade. When Thyimach designs new models of machinery, Metaljun manufactures shafts with new specifications without asking for advance payments. Thyimach, in turn, uses only Metaljun's materials to manufacture its machinery. In the context of the supplier component of a specific environment, this scenario best illustrates _____ between Thyimach and Metaljun.
A) anti-competitive behavior
B) opportunistic behavior
C) relationship behavior
D) dissonant behavior
Answer: C
Q2) _____ are graphic depictions of how managers believe environmental factors relate to possible organizational actions.
A) Cognitive maps
B) Organizational charts
C) Gantt charts
D) Process maps
Answer: A
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5
Chapter 4: Ethics and Social Responsibility
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115 Verified Questions
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Sample Questions
Q1) Pink Cheques, an insurance company, recently came under close scrutiny after its top management was involved in a major scam. The scam led to the company shutting down and many employees, consequently, losing their jobs. This scenario illustrates that the scam had a:
A) low probability of effect.
B) high peer acceptance.
C) low concentration of effect.
D) high magnitude of consequences.
Q2) The _____ holds that an individual should never do anything that is not honest, open, and truthful and that he or she would not be glad to see reported in the newspapers or on television.
A) principle of government requirements
B) principle of distributive justice
C) principle of personal virtue
D) principle of utilitarian benefits
Q3) The U.S. Sentencing Commission Guidelines for Organizations cover offenses related to invasion of privacy.
A)True
B)False
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Page 6
Chapter 5: Planning and Decision Making
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115 Verified Questions
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Sample Questions
Q1) The marketing managers of Point Inc. are having a conflict over how they can improve the marketing strategies of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this scenario, the managers are engaging in _____.
A) a-type conflict
B) a personal conflict
C) c-type conflict
D) channel conflict
Q2) In the context of maintaining flexibility while planning, unlike traditional planning, options-based planning:
A) involves committing people and resources to a particular course of action.
B) involves making large investments in many alternative plans over a long period of time.
C) reduces flexibility.
D) involves maintaining slack resources.
Q3) The first step in planning is to develop effective action plans.
A)True
B)False
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7
Chapter 6: Organizational Strategy
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Maymart Inc. sells its products at the lowest prices in the industry, and it believes that this is the best way to stay ahead of its competition. It has also not compromised on the quality of its products as Maymart's suppliers and vendors sell best quality raw materials at the lowest prices. In the context of Porter's positioning strategies, which of the following strategies has been adopted by Maymart?
A) The cost leadership strategy
B) The differentiation strategy
C) The price-fixing strategy
D) The diversification strategy
Q2) In the context of Porter's five industry forces, the threat of new entrants can be defined as:
A) a measure of the degree to which barriers to entry make it easy or difficult for new companies to get started in an industry.
B) a measure of the intensity of competitive behavior among companies in an industry.
C) a measure of the ease with which customers can find substitutes for an industry's products or services.
D) a measure of the influence that customers have on the firm's prices.
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Chapter 7: Innovation and Change
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) _____ is a change based on incremental improvements to a dominant technological design such that the improved technology is fully backward compatible with the older technology.
A) Results-driven change
B) Discontinuous change
C) Generational change
D) Incremental change
Q2) In the context of managing resistance to change, _____ is supporting and reinforcing new changes so that they stick.
A) unfreezing
B) refreezing
C) temporal immediacy
D) proximity of effect
Q3) In the context of managing resistance to change, which of the following is an error that managers make during the unfreezing stage?
A) They do not establish a great enough sense of urgency.
B) They lack a vision for change.
C) They undercommunicate the vision by a factor of ten.
D) They do not systematically plan for short-term wins.
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Page 9
Chapter 8: Global Management
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115 Verified Questions
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Sample Questions
Q1) PreFab, a clothing company is selling its goods in the country of Irmana. The clothing is manufactured in PreFab's home country and a tax is levied on it by the government of Irmana. This form of business is an example of _____.
A) direct foreign investment
B) exporting
C) licensing
D) protectionism
Q2) When conducting global business, companies should attempt to identify the two types of political risk that are workforce quality and economic uncertainty.
A)True
B)False
Q3) PriemCrest, an oral care company in the country of Holtmont, bought an oral care company called SerenCrest in the country of Hofstadden. This scenario is an example of _____.
A) strategic alliance
B) direct foreign investment
C) direct export
D) joint venture
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Chapter 9: Designing Adaptive Organizations
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115 Verified Questions
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Sample Questions
Q1) In the context of intraorganizational processes, _____ are characterized by precisely defined, unchanging roles and a rigid chain of command based on centralized authority and vertical communication.
A) mechanistic organizations
B) organic organizations
C) modular organizations
D) virtual organizations
Q2) Jasemach Inc., a machinery manufacturing company, has organized its labor force into separate divisions for procurement, marketing, accounting, sales, transportation, and production. Given this information, which of the following organizational structures is Jasemach Inc. most likely following?
A) Functional departmentalization
B) Product departmentalization
C) Customer departmentalization
D) Geographic departmentalization
Q3) The chain of command is a vertical line of responsibility that clarifies which task has to be performed by whom.
A)True
B)False
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Chapter 10: Managing Teams
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Sample Questions
Q1) John, a product manager, ensures that his team has regular meetings and no team member is absent during the meetings. He also ensures that all the members of his team work together in all the projects the company receives. John has modified the workplace accordingly to facilitate teamwork. In this scenario, John is attempting to increase his team's _____.
A) autonomy
B) productivity
C) discipline
D) cohesiveness
Q2) A marketing team at Wident Inc. consists of six people. Randy is the only team member who speaks for the entire duration in every team meeting and does not let other team members share their views. This work team is most likely experiencing _____.
A) minority domination
B) groupthink
C) synergy
D) structural accommodation
Q3) Challenging team goals greatly increase the incidence of social loafing.
A)True
B)False
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Chapter 11: Managing Human Resource Systems
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) To get a job as a web content manager at Glentap, an e-commerce site, one must be organized and excellent at meeting deadlines, and must be hardworking. This is because Glentap's management believes that these capabilities cannot be developed through training. In this scenario, which of the following selection tests does Glentap most likely conduct to hire the right candidates?
A) Aptitude tests
B) Cognitive ability tests
C) Personality tests
D) Work sample tests
Q2) Pay plans such as piecework and commissions are based on team performance. A)True
B)False
Q3) The job application of Annette for the post of a trainer in a tennis club was rejected only because she was a female. In the context of employment discrimination, this scenario best illustrates _____.
A) adverse impact
B) disparate treatment
C) affirmative action
D) minority domination
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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115 Verified Questions
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Sample Questions
Q1) Unlike affirmative action, diversity:
A) is basically a punitive approach to create a positive work environment.
B) can exist even if organizations do not take purposeful steps to create it.
C) is required by law for private employers with fifty or more employees.
D) focuses on creating employment opportunities for minorities and women.
Q2) The access and legitimacy paradigm focuses on:
A) equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the equal employment opportunity laws.
B) integrating deep-level diversity differences, such as personality, attitudes, beliefs, and values, into the actual work of an organization.
C) bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.
D) the acceptance and celebration of differences to ensure that the diversity within a company matches the diversity found among primary stakeholders.
Q3) There is no federal law or agency to oversee diversity in organizations.
A)True
B)False
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Chapter 13: Motivation
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Sample Questions
Q1) Citrus Inc., a leading Internet service provider, provides its top managers with a bonus every year. However, this year the company performed poorly and its average stock price dropped below the industry standards. The company decided not to reward the managers this time around. This scenario typically illustrates the reinforcement contingency of _____.
A) extinction
B) punishment
C) negative reinforcement
D) positive reinforcement
Q2) In the context of goal-setting theory, _____ is information about the quality or quantity of past performance and indicates whether progress is being made toward the accomplishment of a goal.
A) performance recovery
B) instrumentality
C) performance feedback
D) valence
Q3) Extrinsic rewards are given to motivate people to look for better jobs outside a company.
A)True
B)False
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Chapter 14: Leadership
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) In the context of visionary leadership, _____ control and manipulate followers, do what is best for themselves instead of their organizations, want to hear only positive feedback, share information that is only beneficial to themselves, and have moral standards that put their interests before everyone else's.
A) ethical charismatics
B) democratic leaders
C) transformational leaders
D) unethical charismatics
Q2) Steven is a manager at Kewl Gadgets. Calvin is Steven's least preferred subordinate because he finds it difficult to approach Calvin when it comes to collaborating and getting the work done. When asked by Steven's boss, he states that Calvin is complacent, unresponsive, and hostile. Therefore, Steven does not want to work with Calvin. In this scenario, Steven has a _____ leadership style.
A) relationship-oriented
B) country club
C) task-oriented
D) team management
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Chapter 15: Managing Communication
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115 Verified Questions
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Sample Questions
Q1) If employees are told that budgets must be cut by 10 percent, they may automatically assume that 10 percent of employees will lose their jobs, too, even if that is not the case. This tendency to make assumptions is referred to as _____.
A) closure
B) regularization
C) convergent thinking
D) congruence bias
Q2) When Douglas, an employee at Donovan Corp., was unable to complete a project on time, his manager, Tyler, assumed that Douglas missed the deadline because he was insincere. However, Douglas could not meet the deadline because his computer was infected with malware. In this scenario, Tyler's perception of Douglas represents a _____.
A) selective attribution error
B) defensive bias
C) self-serving bias
D) fundamental attribution error
Q3) Listening is the act or process of perceiving sounds.
A)True
B)False
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Page 17
Chapter 16: Control
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Sample Questions
Q1) Standards can be determined by listening to customers' comments and complaints.
A)True
B)False
Q2) Identify a difference between bureaucratic control and concertive control.
A) Under bureaucratic control, most workers only have to worry about pleasing the boss, whereas with concertive control, their behavior has to satisfy the rest of their team members.
B) Concertive control is driven by strong organizational cultures, whereas bureaucratic control usually arises when companies give work groups complete autonomy and responsibility for task completion.
C) Unlike bureaucratic control, concertive control is based on beliefs that are shaped and negotiated by work groups.
D) Unlike bureaucratically controlled companies, concertively controlled companies are highly resistant to change.
Q3) A disadvantage of feedback is that:
A) it is too general to apply to most situations.
B) it has no effect on organizational performance.
C) it always comes after the fact.
D) it monitors inputs rather than outputs.
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Page 18
Chapter 17: Managing Information
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Sample Questions
Q1) In the context of accessing and sharing information, _____ are private company networks that allow employees to easily access, share, and publish information using Internet software.
A) decision support systems
B) data clusters
C) intranets
D) firewalls
Q2) Bramo Courier Services has set up an extranet website to enable its customers to place orders directly. It has also set up an intranet website to enable its employees to convey order and shipping information to the relevant departments within the firm. However, to ensure an effective and smooth exchange of information, Bramo Courier Services has to pay $100 million annually for Internet access. In this scenario, the cost that Bramo Courier Services incurs is an example of _____.
A) acquisition cost
B) processing cost
C) communication cost
D) retrieval cost
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Initial assembly is the process in which all the work-in-process inventories are assembled to create finished goods inventories.
A)True
B)False
Q2) Gomez Home Appliances manufactures 10,000 refrigerators every month. The company spends $2,000 on labor, $5,000 on rent, $3,000 on machinery, and $1,500 on electricity every month. It can be concluded that the multifactor productivity of the company is _____.
A) 0.91 dollars per refrigerator
B) 0.87 refrigerators per dollar
C) 0.62 dollars per refrigerator
D) 0.34 refrigerators per dollar
Q3) Strady Gadgets is an electronic goods manufacturer. The company orders the materials required to make its products from its suppliers and completes production before customers place their orders. This type of operation is called a(n) _____.
A) assemble-to-stock operation
B) assemble-to-order operation
C) make-to-order operation
D) make-to-stock operation
Page 20
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