Fundamentals of Management Study Guide Questions
Course Introduction
Fundamentals of Management introduces students to the core principles and practices involved in effectively managing organizations. The course covers key topics such as planning, organizing, leading, and controlling, as well as decision-making, motivation, and communication within a managerial context. Students will explore the roles and responsibilities of managers, contemporary challenges in management, and the impact of ethical considerations on leadership and organizational behavior. Through case studies and real-world examples, students will develop a foundational understanding of management concepts that are critical for success in a dynamic business environment.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) First-line managers are responsible for setting objectives consistent with organizational goals,and for planning and implementing subunit strategies for achieving these objectives.
A)True
B)False
Answer: False
Q2) Refer to Narrative 1-1. What role did Medline play in terms of determining which initiatives should be highest-ranked?
A)the managerial role
B)the informational role
C)the decisional role
D)the organizational role
Answer: C
Q3) Typical titles used for top managers are general manager,plant manager,regional manager,and divisional manager.
A)True
B)False
Answer: False
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3
Chapter 2: Organizational Environments and Cultures
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Sample Questions
Q1) Refer to Narrative 2-1. Dofasco operates according to the punctuated equilibrium theory. Which statement explains what this means for the company?
A)Dofasco incorporates both planning and control within its long-term strategy.
B)Dofasco operates with a virtually flat organizational structure.
C)Dofasco has periods of long stability interrupted by short periods of dynamic change.
D)Dofasco motivates its employees by maintaining a salary/wage equilibrium.
Answer: C
Q2) Changes in any sector of the general environment eventually affect most organizations.
A)True
B)False
Answer: True
Q3) Environmental complexity refers to the degree of change in the external factors that affect organizations.
A)True
B)False
Answer: False
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4
Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) According to Kohlberg's model,which level of moral development are people at when they make decisions based on selfish reasons?
A)the amoral level
B)the preconventional level
C)the conventional level
D)the postconventional level
Answer: B
Q2) What is the defining characteristic of an ethical decision?
A)the principle of distributive justice is used
B)the principle of self-dealing is used
C)all affected stakeholders will be satisfied with the decision
D)some stakeholders will not agree with the principles used
Answer: D
Q3) An employee steals company inventory. This employee is engaged in property deviance.
A)True
B)False
Answer: True
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Chapter 4: Planning and Decision Making
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Sample Questions
Q1) Refer to Narrative 4-2. What should WestJet have done in the first stage of the planning process to launch WestJet Encore?
A)It should have developed an effective action plan that would satisfy all of its customers.
B)It should have determined its problem was an inability to cost-effectively serve midsize markets.
C)It should have developed several alternative methods for serving midsize markets.
D)It should have established a budget.
Q2) Planning works best when the goals and action plans at the bottom and middle of the organization support the goals and action plans at the top of the organization.
A)True
B)False
Q3) Which of the following is a commonly used method for increasing goal commitment?
A)rewarding whistle blowing
B)making the desired aim public
C)getting union support
D)using the equity theory
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6
Chapter 5: Organizational Strategy
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Sample Questions
Q1) According to the text,valuable,rare,imperfectly imitable resources can produce a sustainable competitive advantage. What kind of resources must they also be to do so?
A)nonsubstitutable resources
B)substitutable resources
C)reliable resources
D)expensive resources
Q2) When The Home Depot opened stores in Canada,it ran a series of ads featuring an animated hammer that was busily reducing prices to show the U.S.-based home improvement store had the lowest prices. According to Michael Porter's ideas,which positioning strategy did The Home Depot adopt to deal with existing Canadian stores that sold similar products?
A)cost leadership
B)diversification
C)focus
D)differentiation
Q3) A response is a competitive move designed to reduce a rival's market share or profits.
A)True
B)False
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Page 7
Chapter 6: Innovation and Change
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Sample Questions
Q1) George was appointed president of a health devices company. Within a year the board of directors was very happy with George's appointment. The company's structure was transformed to a team structure. New suppliers were found. The culture became one of hard work and meeting goals. What did George bring to the company to please the board?
A)organizational innovation
B)organizational development
C)organizational change
D)organizational re-engineering
Q2) Refer to Narrative 6-5. Gore's approach to innovation is to use frequent design iterations,frequent testing,regular milestones,multifunctional teams,and powerful leadership. What approach to innovation does the company use?
A)experiential
B)transitional
C)vision-driven
D)generational
Q3) In a properly managed organization,there will be no resistance to needed change. A)True
B)False
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Chapter 7: Global Management
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Sample Questions
Q1) What are the two general kinds of trade barriers?
A)government import standards and industry import standards
B)qualitative and quantitative barriers
C)voluntary and involuntary barriers
D)tariff barriers and nontariff barriers
Q2) An expatriate is someone who lives and works outside his or her native country.
A)True
B)False
Q3) Which of the following countries has the largest foreign direct investment in Canada?
A)China
B)Scotland
C)Mexico
D)United Kingdom
Q4) The phase model is the most common way for companies to go global.
A)True
B)False
Q5) Executives frequently take advantage of cross-cultural training. A)True
B)False
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. The system begins inside the store via Internet communications between store manager and headquarters. As soon as a manager notices that a certain item is selling especially well,the manager can send a new order out from the store and give suggestions for new colours and designs. Next,designers and managers receive the information and match it with suggestions from other Zara store managers. Designers then draw up the new styles and send the patterns to Zara factories in Spain,where they are made. The clothes reach Zara's stores within 48 hours. What is Zara using to pass information to the next person in the line of development?
A)standardization
B)sequential interdependence
C)pooled interdependence
D)manager empowerment
Q2) What is a modular organization? Briefly identify the advantages and disadvantages associated with this organizational form.
Q3) What is job specialization? Briefly explain its advantages and disadvantages.
Q4) What are the primary disadvantages of job specialization? How can job redesign be used to overcome these disadvantages?
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Chapter 9: Leading Teams
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Sample Questions
Q1) If teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes,what have they been granted?
A)administrative reciprocity
B)structural accommodation
C)fast-track approval
D)bureaucratic immunity
Q2) Samantha and Jason often do not get along. Samantha feels Jason's comments about work taking too long to accomplish is a personal attack on her physical mobility issues. Sometimes Samantha becomes so angry she has to leave the office to cool down. What is this an example of?
A)low cohesiveness
B)cognitive conflict
C)affective conflict
D)undefined team norms
Q3) Team norms may be associated with either positive or negative outcomes for the company.
A)True
B)False
Q4) Explain what managers can do to effectively manage conflict in teams.
Page 11
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) Internal recruiting helps hire less costly,more reliable employees.
A)True
B)False
Q2) Which type of information is typically collected as part of a job analysis?
A)religious requirements
B)gender requirements
C)ideal age for the job
D)job context
Q3) Which training method is most appropriate for imparting information or knowledge to trainees?
A)group discussions
B)lectures and planned readings
C)role playing
D)case studies
Q4) Needs assessments identify employees' learning needs and should never be used to determine which employees shouldn't attend training.
A)True
B)False
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) With surface-level diversity,differences are immediately observable,easy to measure,and which of the following?
A)a negative way of bundling employees
B)typically unchangeable
C)culturally specific
D)irrelevant to work behaviour
Q2) Jean-Marie has excellent keyboarding skills and works entering data for a marketing research firm. Jean-Marie is also vision impaired. In order to perform his job,Jean-Marie needs a computer monitor that produces oversized print so he can read it. What is the providing of the monitor to facilitate Jean-Marie's job performance an example of?
A)assistive technology
B)job enrichment
C)management reciprocity
D)task re-engineering
Q3) The primary benefit of the discrimination and fairness paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.
A)True
B)False
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Chapter 12: Motivation
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Sample Questions
Q1) In which type of reinforcement schedule do consequences follow a behaviour only after a certain amount of time has elapsed?
A)fixed interval
B)variable interval
C)fixed ratio
D)variable ratio
Q2) Reinforcement theory tries to change behaviour by changing the motivations associated with the behaviour.
A)True
B)False
Q3) Which of the following is a type of reinforcement contingency?
A)teamwork
B)punishment
C)under-reward
D)over-reward
Q4) Distinguish between extrinsic and intrinsic rewards. Which are most important to workers in general?
Q5) Give an example of one well-known needs theory. Be sure to identify the needs described by that theory.
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Chapter 13: Leadership
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Sample Questions
Q1) Researchers believe leaders can simultaneously be considerate and initiate structure because consideration and initiating structure are independent behaviours.
A)True
B)False
Q2) Which type of leader behaviour is a CEO who tours company plants to meet and talk to employees at all levels in order to better understand their concerns and feelings demonstrating?
A)consideration
B)leader formalization
C)autonomy
D)reciprocity
Q3) Refer to Narrative 13-2. In terms of situational favourableness,which of the following did O'Neal demonstrate?
A)high leader-member relations
B)high initiating structure
C)high goal commitment
D)high power position
Q4) List and briefly identify four of the eight traits that differentiate leaders from nonleaders.
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Chapter 14: Managing Communication
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Sample Questions
Q1) Another name for the informal communication channel is the "grapevine."
A)True
B)False
Q2) When things go wrong in the workplace,workers are more likely to attribute their problems to external causes. What are managers more likely to attribute those same workers' problems to?
A)to intrinsic reinforcers
B)to internal causes
C)to defensive bias
D)to self-serving bias
Q3) Email is an effective means of communication within organizations.
A)True
B)False
Q4) Which statement makes an accurate comparison between hearing and listening?
A)Hearing and listening are synonyms.
B)Hearing is the act of perceiving sounds,while listening is the act of making a conscious effort to hear.
C)Hearing and listening both require paralanguage during communication transmission.
D)Listening is passive,and hearing is active.
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Chapter 15: Control
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Sample Questions
Q1) The City of Edmonton uses a "proof of payment" system on its LRT system,where random checks are performed by transit peace officers. Fare evaders are issued a significant fine. What does this scenario <u><b>best</u></b> illustrate?
A)outsourced corollary
B)inadvertent significance
C)involuntary result
D)regulation costs
Q2) Refer to Narrative 15-1. To maintain the reputations of the brewery and the brewmaster,the company typically destroys about 8 percent of its production because the beer is not of a high enough quality. Which type of control is this an example of?
A)objective control
B)concertive control
C)bureaucratic control
D)sacrificing control
Q3) In an effort to determine of the effectiveness of their control system,how do most companies attempt to determine how they are seen by their customers? What is wrong with this technique?
Q4) Identify and briefly define the three basic control methods.
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Page 17
Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) Assume that,as a member of the student governing body at your college or university,you have unlimited resources to tackle a challenge that has been posed to you by students,some faculty,and the administration at your school: develop a database that will allow students to identify the quality of instructors before signing up for their courses. Using this challenge as a running example,differentiate between raw data and information,and identify and discuss the characteristics and costs of useful information as they apply to this challenge.
Q2) Artificial intelligence and data mining can be used to retrieve relevant information from large data sets.
A)True
B)False
Q3) Storage cost is the cost of archiving information for later use and retrieval.
A)True
B)False
Q4) Five kinds of costs are associated with information: acquisition,processing,retrieval,communication,and storage.
A)True
B)False
Q5) Briefly distinguish between knowledge and information.
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) What is a difference between goods and services?
A)Services are produced,but goods are performed.
B)Goods are intangible,but services are tangible.
C)Goods can be collected and stored,but services are perishable and unstorable.
D)Quality can be easily assessed for services,but not for goods.
Q2) Dylan wishes to purchase an electric keyboard to take with him to college residence when he lives away from home. He is reading reviews of several brands. A key factor in his decision is which company will be able to help the fastest should his keyboard require repair. What feature of the keyboard is important to Dylan?
A)reliable
B)serviceable
C)responsive
D)consistent
Q3) Which of the following is the kind of inventory a manufacturer would keep in stock?
A)supplier materials
B)nonrenewable materials
C)component parts
D)shelving
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Chapter 18: History of Management
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Sample Questions
Q1) Which type of management is Henri Fayol responsible for developing?
A)bureaucratic
B)administrative
C)operations
D)contingency
Q2) The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.
A)True
B)False
Q3) Evidence of information management dates back to what location and time period?
A)China,in about 800 AD
B)France,in about 1900 AD
C)Sumer,in about 8000-3000 BCE
D)Egypt,in about 4000 BCE
Q4) Technological management involves managing the daily production of goods and services.
A)True
B)False
Q5) How did the Industrial Revolution change jobs and organizations?
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