Fundamentals of Management Study Guide Questions
Course Introduction
Fundamentals of Management introduces students to the core principles and practices of organizational management. The course covers essential topics such as planning, organizing, leading, and controlling within various business settings. Students explore decision-making processes, effective communication, motivation strategies, and leadership styles. Emphasis is placed on understanding the roles and responsibilities of managers, as well as the ethical and global challenges they face. Through case studies and real-world examples, the course provides foundational knowledge to help students develop critical thinking and problem-solving skills applicable to management roles in any industry.
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Management 12th Canadian Edition by
Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which of the following skills are more important at lower levels of management since these managers are dealing directly with the employees working on the organization's output?
A)human
B)technical
C)conceptual
D)behavioural
Answer: B
Q2) Today's new organizations tend to be more skills-focused and customer-oriented than traditional organizations.
A)True
B)False
Answer: True
Q3) If you achieve a higher level of output for a given input,you have ________.
A)increased effectiveness
B)decreased efficiency
C)increased efficiency
D)increased both effectiveness and efficiency
Answer: C
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Page 3
Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) A culture in which organizational values promote a sense of purpose through meaningful work taking place in the context of community is promoting ________.
A)strong culture
B)diversity
C)innovation
D)spirituality
Answer: D
Q2) Which of the following is an example of a corporate ritual?
A)Employees swapping stories about the company's history and past heroes who have made significant contributions to the company.
B)Company executives using company-specific jargon or slogans intended to inspire other employees to perform better.
C)Companies hosting annual parties to commemorate employee contributions and reward outstanding performance.
D)The assortment of material artifacts that characterize an organization,including the layout of its facilities,how its employees dress,and the types of automobiles provided to top executives.
Answer: C
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Page 4
Chapter 3: Managing Diversity
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Sample Questions
Q1) Mary belongs to a community group that requires women to wear long sleeves,long skirts or dresses,hair covered with a hat or a scarf.Her coworkers often make negative comments about her appearance.In this situation May is subjected to ________.
A)mockery and insults
B)discriminatory policies
C)exclusion
D)intimidation
Answer: A
Q2) Today the greatest religious diversity issue in Canada revolves around ________.
A)religious holidays
B)negative feelings toward Muslims
C)negative feelings toward South Asians
D)disrespect for women
Answer: B
Q3) In Canada the indigenous population is growing faster than the population in general and represents a future opportunity in the workplace.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Which of the following international expansion strategies involves the lowest level of risk and investment?
A)exporting
B)franchising
C)licensing
D)strategic alliances
Q2) Cultural intelligence consists of intellectual capital,psychological capital,and social capital.
A)True
B)False
Q3) Montreal-based Bombardier manufactures aircraft and rail transportation equipment.They employ more than 60,000 workers in production facilities on five continents.All major management decisions continue to be made in their world headquarters in Canada.Bombardier is best described as a ________ corporation.
A)global
B)transnational
C)borderless
D)multidomestic
Q4) In a short essay,describe the Hofstede's five dimensions of national culture.
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Chapter 5: Managing Entrepreneurially
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147 Flashcards
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Sample Questions
Q1) Creators of innovation that disrupt the status quo can be defined as ________.
A)change agents
B)social entrepreneurs
C)visionary leaders
D)business innovators
Q2) Conventional entrepreneurship models start with the business plan.The Timmons model looks at the entrepreneurial process a bit differently.It starts with a market opportunity and ________.
A)the ability of the founder to access financial resources quickly
B)the capacity of the founder to see the future more coherently than their nearest competitor
C)the ability of the founder to find the right people for specific roles quickly
D)the capacity of the founder to distinguish between an idea and an opportunity
Q3) In evaluating an idea for an entrepreneurial venture you need to examine the marketplace considerations as well as the ________ considerations in order to obtain a balanced view.
A)personal
B)financial
C)demographic
D)opportunistic
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Chapter 6: Managing Responsibly and Ethically
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Sample Questions
Q1) An employee who reports ethical concerns to others inside or outside the organization is often called a ________.
A)media liaison
B)social auditor
C)spokesperson
D)whistle-blower
Q2) A student who never considers breaking into an instructor's office to steal an accounting exam didn't think twice about asking a friend who took the same course from the same instructor last semester what questions were on the exam.What does this example illustrate?
A)This example illustrates the concept of issue intensity.
B)The student involved has an internal locus of control.
C)The student involved has strong ego strength.
D)This example illustrates the concept of value-based management.
Q3) Social and cultural differences between countries do not impact in any way the ethical and unethical behaviour of employees.
A)True
B)False
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8
Chapter 7: Innovation and Adaptability
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152 Flashcards
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Sample Questions
Q1) Empowering employees to make decisions so decision making could be faster is a ________ change.
A)people
B)processes
C)structure
D)culture
Q2) Which of the following is an internal force for change for an organization?
A)new competition
B)technology upgrades
C)labour markets
D)strategy modification
Q3) Having the regular employees from the main store train other employees and oversee installation of the new equipment indicates that to some extent the company is ________ through employees acquiring and sharing knowledge.
A)innovative
B)adaptive
C)organic
D)bureaucratic
Q4) In a short essay,explain the conditions that facilitate cultural change.
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Chapter 8: Decision Making
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Sample
Questions
Q1) Sylvia,Fiona's scheduling assistant,is pessimistic about the company's ability to earn a profit from the proposed new truck route.Sylvia will most likely follow a ________ strategy.
A)multimax
B)minimin
C)minimax
D)maximin
Q2) The inflight service manager for National Airlines is authorized to distribute dry-cleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights.This is an example of a ________ decision to a(n)________ problem.
A)nonprogrammed; routine
B)programmed; unique
C)programmed; structured
D)nonprogrammed; unstructured
Q3) In a short essay,discuss the assumptions of rationality,the validity of those assumptions and the influence of bounded rationality in decision-making.
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Chapter 9: Foundations of Planning
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Sample Questions
Q1) An organization's mission states that it "is committed to reducing its environmental footprint"; but its facilities do not comply with statutory environmental regulations.This is an instance of how ________.
A)long-term goals differ from short-term goals
B)an organizations stated goals are not necessarily its real goals
C)a company's real goals are derived from its mission statement
D)plans made by executives focus on operations
Q2) Which of the following statements is TRUE regarding an organization's goals?
A)All organizations share the single goal of making profits.
B)Using a single goal such as profit may result in unethical behaviours by employees.
C)Long-term success is ensured if managers emphasize only one goal for an organization.
D)Short-term success is ensured if managers emphasize multiple goals for the organization.
Q3) Research studies have conclusively proven that planning organizations always outperform non-planning organizations.
A)True
B)False
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11
Chapter 10: Managing Strategically
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Sample Questions
Q1) A differentiator might use e-business techniques to ________.
A)implement online testing and evaluation of job applicants
B)adopt web-based inventory control systems to increase storage costs
C)shorten customer response times
D)design niche websites that target specific groups with specific interests
Q2) Positioning the company's products based on their reputation for quality with few frills but good programming capabilities involves the competitive strategy of
A)retrenchment
B)diversification
C)focus
D)differentiation
Q3) The same environment can present opportunities to one organization and pose threats to another.
A)True
B)False
Q4) In a short essay,describe and discuss the five competitive forces,according to Michael Porter,that determine industry attractiveness and profitability.In discussing these forces,be sure to identify specific factors that determine the strength of each force.
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Chapter 11: Designing Organizational Structure
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146 Flashcards
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Sample Questions
Q1) ________ refers to the rights inherent in a position that allows a manager to tell subordinates what to do and then expect them to do it.
A)Responsibility
B)Unity of command
C)Chain of command
D)Authority
Q2) The traditional sofa manufacturers used which category of production?
A)mass
B)process
C)unit
D)custom
Q3) An online wine retailer that sells and ships hundreds of wines to customers all over the world with a payroll of only six employees most likely has what kind of organizational structure?
A)matrix
B)simple
C)functional
D)boundaryless
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13
Chapter 12: Managers and Communication
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Sample Questions
Q1) For communication to be successful,meaning must be conveyed and ________.
A)received by the other person
B)distributed
C)understood
D)transmitted
Q2) The vertical and horizontal flows of organizational communication can be combined into a variety of patterns called communication ________.
A)matrices
B)profiles
C)networks
D)channels
Q3) Margaret warned that the entire communication process can be affected by disturbances that interfere with the transmission,receipt,or feedback of a message.These are called ________.
A)feedback
B)noise
C)nonverbal signs
D)filtering
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Chapter 13: Managing Human Resources
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158 Flashcards
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Sample Questions
Q1) High-performance work practices involve a commitment by management to improve the knowledge,skills,and abilities of the organization's employees,increasing employee motivation and enhancing the retention of quality employees.
A)True
B)False
Q2) As part of restructuring the organization's human resources,Steven decides that a new job ________ must be written for each position that states the minimum job qualifications that a person must possess to successfully perform the job.
A)description
B)specification
C)analysis
D)definition
Q3) Jordan's company does not believe in paying employees any more than legally required.Compensation is primarily influenced by which factor?
A)company profitability
B)geographical location
C)kind of job performed
D)management philosophy
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Chapter 14: Leadership
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156 Flashcards
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Sample Questions
Q1) Elements of transactional leadership are associated with effective leadership practices,regardless of country or culture.
A)True
B)False
Q2) When executives concentrate power in the higher levels of the organization it is called empowerment.
A)True
B)False
Q3) According to the path-goal theory,employee performance and leadership style are likely to be positively related when ________.
A)the leader adopts a directive style when the tasks are clear and the employee has the experience and the ability to handle them
B)the leader displays directive behavior at all times
C)the leadership style compensates for shortcomings in either the employee or the work setting
D)the leader adopts a directive style of leadership with followers who have an internal locus of control
Q4) In a short essay,describe the eight traits associated with leadership.
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Page 16
Chapter 15: Motivating Employees
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Sample
Questions
Q1) An electronics factory worker who assembles a computer and then routes it to a quality control inspector who tests it for proper operation and makes needed adjustments would have which job characteristic?
A)low feedback
B)high skill variety
C)high task identity
D)low self-efficacy
Q2) A cabinet maker who designs a china cupboard,selects the wood,builds the cupboard,and finishes the project to the customer's satisfaction would experience which job characteristic?
A)low feedback
B)high task identity
C)low task significance
D)low job scope
Q3) Motivational theories are universal and applicable regardless of country or culture.
A)True
B)False
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17
Chapter 16: Managing Groups and Teams
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Sample Questions
Q1) An organization must eliminate conflicts to be successful.Do you agree with this statement? Justify your answer.
Q2) ________ teams are involved in efforts to improve work activities or to solve specific problems within a particular department or functional area of a company.
A)Cross-functional
B)Matrix
C)Problem-solving
D)Virtual
Q3) David also saw a need for ________,which are essentially independent groups taking on traditional management responsibilities.
A)self-managed teams
B)task groups
C)command groups
D)cross-functional teams
Q4) In the group development process,the forming stage is complete when members begin to think of themselves as part of a group.
A)True
B)False
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Chapter 17: Evidence-Based Decision Making
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Sample Questions
Q1) In the control process,when a manager cannot find a quantifiable performance indicator,he or she should ________.
A)not measure the factor
B)use the most appropriate objective indicator
C)use a subjective indicator
D)use an objective indicator but measure it several times to ensure reliability
Q2) Companies establish monitoring systems for employee computer and online use because protecting ________ is important for all businesses,especially in high-tech industries.
A)employee privacy
B)intellectual property
C)strategic plans
D)executive reputations
Q3) One advantage of ________ control is that it can enhance employee motivation.
A)feedback
B)concurrent
C)applied
D)progressive
Q4) In a short essay,explain feedforward,concurrent,and feedback controls and provide an example for each one.
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