Fundamentals of Management Information Systems
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Course Introduction
Fundamentals of Management Information Systems provides an introduction to the role of information systems in modern organizations. This course examines how information technology supports business operations, decision-making, and strategic objectives. Students will explore key components of management information systems, including hardware, software, databases, telecommunications, and security. Emphasis is placed on understanding how organizations leverage information systems to improve efficiency, facilitate communication, and gain competitive advantages. Topics also include systems development, ethical considerations, and the impact of emerging technologies on business environments.
Recommended Textbook
Experiencing MIS 7th Edition by David
M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) What are the points that one should keep in mind when deciding to implement a management information system (MIS)?
Answer: When deciding to implement an MIS, one needs to keep in mind that information systems are not created for exploring technology.They are not created so that the company can be "modern" or so that the company can show it has a social networking presence on the Web.They are not created because the information systems (IS)department thinks they need to be created or because the company is "falling behind the technology curve." Information systems exist to help people who work in a business to achieve the strategies of that business.
Q2) The use of information systems is restricted to the field of business.
A)True
B)False
Answer: False
Q3) Future business professionals need to be able to apply information technology to business.
A)True
B)False
Answer: True
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3
Chapter 2: Business Processes, Information Systems, and Information
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Q1) Process effectiveness and process efficiency are the two dimensions in which process quality can be measured.
A)True
B)False
Answer: True
Q2) Creating an abstraction or model of their company's current process helps a team have an informed and better discussion about developing new business processes.
A)True
B)False
Answer: True
Q3) A collection of files on the Internet is a repository.
A)True
B)False
Answer: True
Q4) An effective business process enables an organization to accomplish its strategy. A)True
B)False
Answer: True
Page 4
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Chapter 3: Organizational Strategy, Information Systems
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Q1) Porter's model of business activities includes ________, which are interactions across value activities.
A)linkages
B)evaluations
C)iterations
D)operations
Answer: A
Q2) The competitive strategy of an organization determines its ________.
A)industry rivals
B)global functions
C)value chains
D)strategic alliances
Answer: C
Q3) Value chain activities are not dependent on the competitive strategies used by organizations.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) ________ computers have four central processing units (CPUs).
A)Quad-processor
B)Dual-processor
C)Tri-processor
D)Tetra-processor
Q2) ________ software provides capabilities that are common across all organizations and industries.
A)Vertical-market application
B)Custom-developed
C)Horizontal-market application
D)Off-the-shelf with alterations
Q3) Bits are grouped into 8-bit chunks called ________.
A)bytes
B)kilobytes
C)terabytes
D)megabytes
Q4) What is firmware?
Q5) What are the two important software constraints? Explain with suitable examples.
Q6) Briefly describe the functions and working of a central processing unit (CPU).
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Q7) What is an operating system? How is it different from an application program?
Chapter 5: Database Processing
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Q1) In a database, the collection of data for all columns is called a file.
A)True
B)False
Q2) Which of the following best describes a byte in a database?
A)It is a character of data.
B)It is a group of rows.
C)It is a collection of data.
D)It is a group of columns.
Q3) In a database, columns that are keys of a different table than the one in which they reside are known as ________ keys.
A)foreign
B)alternate
C)relational
D)candidate
Q4) What is a database management system (DBMS)? Explain with suitable examples.
Q5) Security requirements are more stringent for traditional applications than for browser-based ones.
A)True
B)False
Q6) What is a database application?
Page 7
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Chapter 6: The Cloud
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Q1) Sireus Corp.has availed a cloud-based service.As this service provides hardware and operating systems, Sireus Corp.can easily install its software on this cloud product.Which of the following services has the company availed from its cloud vendor?
A)unified communications as a service (UCaaS)
B)infrastructure as a service (IaaS)
C)platform as a service (PaaS)
D)software as a service (SaaS)
Q2) An online service provider provides its users with hosted computers, an operating system, and a database management system (DBMS).This allows customers to add their own applications to the hosted services.Which of the following cloud-based offerings is being provided to the users?
A)unified communications as a service (UCaaS)
B)platform as a service (PaaS)
C)infrastructure as a service (IaaS)
D)software as a service (SaaS)
Q3) Why is the term pooled used to describe the cloud?
Q4) What is a virtual private cloud? What are its advantages?
Q5) What is a private cloud? What are its limitations?
Q6) Explain with an example how platform as a service (PaaS)works.
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) The second phase of the customer life cycle is customer acquisition.
A)True
B)False
Q2) What are the problems caused by information silos?
Q3) Which of the following statements is true of personal information systems?
A)Personal information systems that support a particular department are called workgroup information systems.
B)Adapting to changes in personal information systems is extremely difficult and time consuming.
C)Personal information systems have a single user only, and so the procedures are probably not documented or formalized.
D)The solutions to problems in a personal information system usually involve more than one department.
Q4) ________ is the worldwide leader of enterprise resource planning (ERP)vendors.
A)TQM
B)EAI
C)SCM
D)SAP
Q5) What are personal information systems?
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Chapter 8: Social Media Information Systems
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Q1) What is social media?
Q2) Value chains determine ________.
A)social media's requirements
B)social media's flow
C)unstructured business processes
D)structured business processes
Q3) Social media is creating new job titles, new responsibilities, and the need for new types of training.
A)True
B)False
Q4) A Facebook user likes pages of various organizations on Facebook.The fact that the user has liked a particular organization is an example of ________.
A)content data
B)user response
C)data contribution
D)connection data
Q5) Capital is defined as the investment of resources for future profit.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Q1) ________ is an open source program supported by the Apache Foundation that manages thousands of computers and that implements MapReduce.
A)Hadoop
B)BigData
C)Linux
D)Apache Wave
Q2) The skills required to create a publishing application for dynamic content are low.
A)True
B)False
Q3) Data marts are data collections that address the needs of a particular department or functional area of a business.
A)True
B)False
Q4) A data warehouse is a facility for managing an organization's business intelligence data.
A)True
B)False
Q5) What are business intelligence systems?
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Chapter 10: Information Systems Security
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Q1) A ________ pretends to be a legitimate company and sends emails requesting confidential data.
A)hacker
B)phisher
C)wardriver
D)sniffer
Q2) Which of the following occurs when millions of bogus service requests flood a Web server and prevent it from servicing legitimate requests?
A)spoofing
B)incorrect data modification
C)usurpation
D)denial of service
Q3) Which of the following is a data safeguard against security threats?
A)application design
B)accountability
C)physical security
D)malware protection
Q4) Describe an incident-response plan.
Q5) Explain the types of events that result in faulty service, a type of security loss.
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Chapter 11: Information Systems Management
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Q1) When a company outsources a system, it has complete control over prioritizing software fixes.
A)True
B)False
Q2) Which of the following is true of the alignment between information systems and organizational strategies?
A)Information systems must evolve with changes made in organizational strategies.
B)The infrastructure of information systems can be easily influenced by strategic changes.
C)Integrating different information systems applications with organizational strategies is inexpensive.
D)Maintaining the alignment between information systems and strategies is a final process.
Q3) Gaining economies of scale is an advantage of outsourcing.
A)True
B)False
Q4) What are the different functions in planning the use of information systems?
Q5) Explain the advantages of management in outsourcing information systems.
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Chapter 12: Information Systems Development
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Q1) One of the major challenges in systems development is changing technology.
A)True
B)False
Q2) Who are the members of a systems project team? Explain the roles of business analysts and systems analysts.
Q3) What are the four ways in which organizations can implement a system conversion?
Q4) Mock-ups of forms and reports can generate similar benefits as a working prototype.
A)True
B)False
Q5) In the ________ phase of the systems development life cycle, developers use management's statement of the system needs in order to develop a new information system.
A)system definition
B)requirements analysis
C)component design
D)implementation
Q6) Plunge installation is sometimes called direct installation.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision Making
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Q1) Differentiate between project data and project metadata.
Q2) Which of the following tasks is performed during the starting phase of project management?
A)preparing archival documents
B)managing tasks and budget
C)establishing team rules
D)determining project schedule
Q3) Which of the following collaborative activities requires providing easy-to-use and readily available multiparty communication?
A)promotion of team growth
B)feedback
C)accomplishment of task within time and budget
D)iteration
Q4) Which of the following collaborative activities requires tracking many versions of many documents and other work products?
A)increase in team satisfaction
B)feedback
C)promotion of team growth
D)iteration
15
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) With the Minimal collaboration tool set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software.
A)True
B)False
Q2) In team surveys, one team member creates a list of questions and the other team members respond.
A)True
B)False
Q3) Version management systems provide version control.
A)True
B)False
Q4) Natalie needs to access Google Drive for a project.She does not need to have a Gmail account for that.
A)True
B)False
Q5) Discussion forums are one of the nice-to-have features in a collaboration tool. A)True
B)False
Q6) What is version management and why is it important?
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Chapter 15: Mobile Systems
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Q1) Native mobile applications can be developed by technically oriented Web developers and business professionals.
A)True
B)False
Q2) State the advantages and disadvantages of employee use of mobile systems at work.
Q3) Web applications can be developed by less-skilled, lesser-paid employees; they are considerably cheaper to develop than ________ applications.
A)thin-client
B)user-code
C)remote
D)native
Q4) A ________ application is a thick-client application that is designed to work with a particular operating system, and sometimes only with a particular mobile device that runs that operating system.
A)native
B)virtual
C)remote
D)browser-based
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In Excel, the intersection of a row and a column is called a ________.
A)node
B)grid
C)cell
D)junction
Q2) To save a worksheet in Excel, the Save option in the Edit menu is used.
A)True
B)False
Q3) For general work in Excel spreadsheets, the tools and selection under the DATA tab are most useful.
A)True
B)False
Q4) Which of the following is true of the printing option in Excel spreadsheets?
A)Gridlines can only be viewed in the print preview and cannot be printed.
B)Print Preview is present in the Review tab.
C)Landscape orientation prints a worksheet upright.
D)Print area can be used to specify the portion of the spreadsheet to be printed.
Q5) The real power of Excel lies in its amazing computational capability.Explain.
Q6) What is a spreadsheet?
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Chapter 17: Database Design
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Q1) A data model is a logical representation of the structure of the data.
A)True
B)False
Q2) Explain the difference between maximum and minimum cardinality.
Q3) The crow's foot notation shows the minimum number of entities that can be involved in a relationship.
A)True
B)False
Q4) Database practitioners classify tables into various normal forms according to the kinds of problems they have.
A)True
B)False
Q5) Explain the role of users in designing a database.
Q6) An identifier is an attribute whose value is associated with every entity in the data model.
A)True
B)False
Q7) A data model does not depict the relationships among the data.
A)True
B)False
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Chapter 18: Using Microsoft Access 2013
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Q1) By default, for queries of two or more tables, Microsoft Access shows only those rows that have value matches in both tables.
A)True
B)False
Q2) Microsoft Access opens a new database by creating a ________.
A)new Word document in the cloud
B)default Microsoft spreadsheet named A1
C)default table named Table
D)shared storage space in the server
Q3) How can a user generate reports in Microsoft Access?
Q4) The Description field in Microsoft Access is used mainly for documentation.
A)True
B)False
Q5) In Microsoft Access, the description of fields is used to ________.
A)document the details of each field
B)define rules for how each field should behave
C)define how the fields should behave in case of exceptions
D)specify the data types of the fields
Q6) Explain the procedure for creating a new database using Microsoft Access.
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Chapter 19: Using Excel and Access Together
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Q1) What are delimited text files?
Q2) What is import/export of data? Why is it necessary to refresh the import/export data in Microsoft Excel and Microsoft Access on a timely basis?
Q3) In Microsoft Excel, a single space is used to separate the words in range names.
A)True
B)False
Q4) Which of the following statements is true of delimited files?
A)Microsoft Access can import only tab-delimited files.
B)Delimited files cannot be imported by Microsoft Excel.
C)A comma-delimited file has data that contains commas.
D)Field values in a tab-delimited file are separated by tabs.
Q5) How can Microsoft Excel be used to graph Microsoft Access data?
Q6) Microsoft Excel is superior to Microsoft Access for tracking orders, inventory, equipment, and people.
A)True
B)False
Q7) Explain the procedure for creating graphs in Microsoft Excel.
Q8) Explain the significance of using Microsoft Access and Microsoft Excel together.
Q9) How are group totals created in Microsoft Access?
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Chapter 20: Network and Cloud Technology
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Q1) An internet is a network of networks that connects local area networks (LANs), wide area networks (WANs), and other internets.
A)True
B)False
Q2) Which of the following purposes does a Hypertext Transport Protocol (http)serve?
A)determining the IP address of devices on a network
B)providing a reliable network for data communication
C)enabling communication between a browser and server
D)dividing network traffic into packets
Q3) Samantha is browsing through some geological sites to collect information for a class project.She saves the address of the site she finds most helpful for future reference.The address Samantha saved is also the site's ________.
A)File Transfer Protocol
B)digital subscriber line
C)uniform resource locator
D)Internet service provider
Q4) The user tier consists of computers, phones, and other devices.
A)True
B)False
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Chapter 21: Enterprise Resource Planning Erpsystems
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Q1) SAP's enterprise resource planning (ERP)products are relatively economical compared to other companies' products.
A)True
B)False
Q2) Which of the following statements is true of the types of organizations that use enterprise resource planning (ERP)?
A)ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.
B)Implementing ERP in organizations of different scales is difficult due to the differences in their basic business processes.
C)ERP procedures are uniform in large organizations operating in multiple countries.
D)Availability of IT personnel does not have an impact on ERP implementation.
Q3) Enterprise resource planning (ERP)training includes topics such as obtaining top-level management support.
A)True
B)False
Q4) Briefly explain Infor's enterprise resource planning (ERP)products.
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Chapter 22: Supply Chain Management
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Q1) Which of the following refers to the way organizations share their information?
A)means
B)purpose
C)availability
D)intent
Q2) ________ is a factor of information that can be transactional, such as orders and order returns, or it can be informational, such as the sharing of inventory and customer order data.
A)Purpose
B)Means
C)Availability
D)Direction
Q3) Explain the bullwhip effect with an example.
Q4) Which of the following refers to a network of organizations and facilities that transforms raw materials into products delivered to customers?
A)supply chain
B)distribution channel
C)strategic business unit
D)collaboration system
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) Expert systems came into existence long after the use of social media and the Internet.
A)True
B)False
Q2) What is knowledge management? How does it benefit an organization?
Q3) Expert systems are easy to maintain.
A)True
B)False
Q4) Conversion rate refers to the percent of people that visit a Web site and then immediately leave.
A)True
B)False
Q5) ________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A)Document management systems
B)Enterprise resource systems
C)Expert systems
D)Content management systems
Page 25
Q6) What are content management systems? Define the challenges of content management.
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Chapter 24: Database Marketing
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Q1) The frequency of customer purchases is not a determining factor for RFM scores.
A)True
B)False
Q2) A reporting system that generates RFM data can be automated.
A)True
B)False
Q3) In marketing transactions, the fact that customers who buy product X also buy product Y creates a ________ opportunity.
A)relationship selling
B)cross-selling
C)value added selling
D)persuasive selling
Q4) Data mining techniques are essential for database marketing.
A)True
B)False
Q5) A market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Q6) What are decision trees? How do they classify people into groups?
Q7) What is database marketing?
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Chapter 25: Reporting Systems and Olap
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Q1) Which of the following does a user receive without any activity on his or her part?
A)pull report
B)push report
C)subscription
D)alert
Q2) Which of the following types of reports allows users to dynamically change the report grouping structures?
A)query reports
B)static reports
C)dynamic reports
D)online analytical processing (OLAP)reports
Q3) Alerts generated on the basis of user notification are not treated as reports.
A)True
B)False
Q4) An online analytical processing (OLAP)server reads data from an operational database, performs preliminary calculations, and stores the results of those calculations in an OLAP database.
A)True B)False
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Chapter 26: Data Breaches
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Q1) What are the steps involved in an organization's plan for a data breach?
Q2) Decisions on how to respond to a data breach are most effective if they are made when the breach is happening.
A)True
B)False
Q3) The ________ is a regulatory law that requires security precautions for government agencies.
A)Federal Information Security Management Act (FISMA)
B)Gramm-Leach-Bliley Act (GLBA)
C)Payment Card Industry Data Security Standard (PCI DSS)
D)Family Educational Rights and Privacy Act (FERPA)
Q4) Attack vectors refer to the ways hackers attack a target.
A)True
B)False
Q5) Which of the following regulatory laws requires data protection for health care institutions?
A)the Gramm-Leach-Bliley Act (GLBA)
B)the Federal Information Security Management Act (FISMA)
C)the Health Information Portability and Accountability Act (HIPAA)
D)the Health Maintenance Organization Act of 1973
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Chapter 27: International Mis
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Q1) Due to information systems, any value chain activity can be performed from anywhere in the world.
A)True
B)False
Q2) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Q3) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q4) The purpose and scope of a system are determined in the systems definition stage of the Systems Development Life Cycle (SDLC).
A)True
B)False
Q5) To localize a computer program, all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
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Chapter 28: Systems Development Project Management
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Q1) One approach businesses take to address scheduling challenges in large-scale systems is avoiding the development of software in-house.
A)True
B)False
Q2) ________ is the process by which users agree to one set of conditions, then add a bit more, then add a bit more, and so forth.
A)Requirements creep
B)Diseconomies of scale
C)Configuration control
D)Coordination
Q3) Which of the following is a technique that stipulates phases and processes for constructing information systems (IS)but does not address the management of large-scale projects?
A)systems development life cycle
B)rapid application development
C)agile software development
D)structured system analysis
Q4) What are the characteristics of information systems (IS)in large-scale systems development projects?
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Chapter 29: Agile Development
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Q1) In a scrum, who is a product owner?
Q2) In the scrum process, a stand-up is a 15-minute team meeting.
A)True
B)False
Q3) Which of the following is an advantage of using agile techniques over the SDLC?
A)In projects using agile techniques, customers test only the completed version of the product.
B)Changes in systems requirements are incorporated toward the end of the project.
C)System design is completed at the beginning of the project.
D)A working version of the product is delivered frequently during the project.
Q4) In paired programming, two computers are used by the same programmer.
A)True
B)False
Q5) Which of the following is a characteristic that makes agile development a valid systems development process?
A)Team iteration and feedback are used for scheduling and tasking.
B)Process scheduling is performed by the scrum master.
C)Through iteration, team members decide when a project is complete.
D)Once a phase of development is completed, it is not revisited.
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Chapter 30: Business Process Management
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Sample Questions
Q1) An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.
A)True
B)False
Q2) Every activity of a business process involves an information system.
A)True
B)False
Q3) Which of the following statements is true about the relationship between business processes and information systems (IS)?
A)A business process and an information system (IS)have the same purpose.
B)An information system (IS)in an organization is used by only one business process.
C)Every activity in a business process is a component of an information system (IS).
D)Information system (IS)elements are embedded within a business process.
Q4) The relation between business processes and information systems is many-to-many.
A)True
B)False
Q5) Describe business process management (BPM)in brief.
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