Fundamentals of Management Final Exam Questions
Course Introduction
Fundamentals of Management introduces students to the essential concepts and practices of modern management. Covering key functions such as planning, organizing, leading, and controlling, the course provides a comprehensive overview of the roles and responsibilities of managers within organizations. Students will explore principles of effective decision-making, strategic management, and organizational behavior, as well as the impact of globalization, ethics, and technology on management practices. Through case studies and real-world examples, learners develop foundational skills essential for managing teams, resources, and operations in diverse work environments.
Recommended Textbook Essentials of Management 9th Edition by Andrew
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J. DuBrin
Chapter 1: The Managers Job
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Sample Questions
Q1) The quantitative approach to management emphasizes methods in decision making, based on the scientific method.
A)True
B)False
Answer: True
Q2) An organization may experience entropy when
A) its total output exceeds the sum of the parts.
B) it does not receive fresh inputs from the external environment.
C) too many employees call in sick in a given year.
D) three consecutive new products are winners.
Answer: B
Q3) On the job, Candice coordinates the work of a small group of people and acts as a catalyst. Her job title is most likely
A) vice president.
B) CEO.
C) plant general manager.
D) team leader.
Answer: D
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3
Chapter 2: International Management and Cultural Diversity
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Sample Questions
Q1) Diversity training sessions
A) focus on the ways that men and women reflect different values and attitudes.
B) focus on the ways that people of different races reflect different cultural backgrounds.
C) focus on entering international markets.
D) both a & b
Answer: D
Q2) Multinational corporations based in the United States are often accused of profiting from the labor of employees exploited in less-developed countries.
A)True
B)False
Answer: True
Q3) A country's balance of trade is
A) the trade deficit..
B) a trade surplus.
C) the difference between exports and imports in both goods and services.
D) the lowering of the value of currency
Answer: C
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Page 4
Chapter 3: Ethics and Social Responsibility
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Q1) According to the utilitarian view of ethics, what really counts is the net balance of good consequences over bad.
A)True
B)False
Answer: True
Q2) A study of Wal-Mart suggests that what constitutes being socially responsible is not so clear cut.
A)True
B)False
Answer: True
Q3) Which one of the following approaches to creating an ethical and socially responsible workplace is likely to be the most powerful?
A) Passing out buttons with the statement "Just Say No to Bad Ethics"
B) Placing posters about ethics throughout the organization
C) Top management acting as models of the right behavior
D) Including a statement about ethics and social responsibility in the employee handbook
Answer: C
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Chapter 4: Essentials of Planning
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Q1) A SWOT analysis is often used to decide upon which weapons and tactics will be used to deal with a corporate crisis such as a contaminated food product.
A)True
B)False
Q2) In planning, measuring external threats is part of defining the present situation.
A)True
B)False
Q3) A major aspect of the nature of business strategy is to choose a unique set of activities to deliver a unique value.
A)True
B)False
Q4) Explain the nature of business strategy, including its four major components. Use a real or hypothetical company in at least two places in your answer.
Q5) An MBO program involves people setting many objectives for themselves. A)True
B)False
Q6) Using the planning model, how would you plan an event for 500 people.
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Page 6
Chapter 5: Problem Solving and Decision Making
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Q1) A generally effective practice for fostering creativity is to punish people for attempting creative solutions that fail to solve the problem.
A)True
B)False
Q2) The effective decision maker attempts to minimize hunches and intuition in the process of making a decision.
A)True
B)False
Q3) A key aspect of lateral thinking is that it
A) focuses on few answers to a problem.
B) is needed more in manufacturing than in marketing.
C) decreases the number of wasted alternative solutions.
D) leads to many different solutions to a problem.
Q4) The experience if Ideo, the design firm, is that preparing for brainstorming meetings inhibits spontaneity so much that preparation is not worth the effort.
A)True
B)False
Q5) Describe what you can do in the next several years to increase your creativity.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Q1) Data-driven management is more of an attitude and approach than a specific technique,
A)True
B)False
Q2) The results of a time-series analysis are best represented by a(n)
A) equation with two variables.
B) chart or graph showing past trends and predicted future trends.
C) verbal summary of expert opinions.
D) pie chart of the various components of the analysis.
Q3) With scenario planning, you prepare for what the future might look like.
A)True
B)False
Q4) The two major variables considered by Gantt charts and milestone charts are
A) planned and actual work.
B) past and present.
C) time and motion.
D) price and cost.
Q5) Time-series analysis is an historical approach to making forecasts. A)True
B)False
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Chapter 7: Job Design and Work Schedules
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Q1) Sylvia is the store manager at a large supermarket, thereby qualifying as a generalist in her job.
A)True
B)False
Q2) High-performance work system is a way of organizing work so that
A) jobs are enlarged
B) front-line workers participate in decisions that have an impact on their jobs and the wider organization.
C) jobs are rotated.
D) telecommuting can take place.
Q3) Under the new system at LouisVuitton, it take less time to assemble bags, in part because they no longer sit around on carts waiting to be moved by workers from one workstation to another. That enables the company to ship fresh collections to its boutiques every six weeks-more than twice as frequently as in the past.
1. What does this story illustrate about job design?
2. Do you think workers prefer the new system? Why?
Q4) Explain how you might enrich any job familiar to you, using the job characteristics model.
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) The primary way that employees learn the organization culture is through A) the process of socialization.
B) studying the company Website.
C) studying the company intranet.
D) making mistakes and then being corrected.
Q2) When a business firm faces an uncertain and unstable environment, it needs a highly flexible structure.
A)True
B)False
Q3) A notable disadvantage of a bureaucracy is that it often leads to
A) unclear managerial responsibility.
B) rigidity in dealing with people.
C) an insufficient amount of rules and regulations.
D) wide of span of control.
Q4) In a horizontal structure, the members of the group focus on a specialized task such as accounting or purchasing.
A)True
B)False
Q5) What can a CEO do to bring about change in his or her organization?
Q6) First describe, then draw, a matrix organization structure.
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Chapter 9: Staffing and Human Resource Management
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Sample Questions
Q1) E-learning, is least likely to be effective for teaching
A) financial ratios.
B) product information.
C) interpersonal skills.
D) software skills.
Q2) Orientation, training, and development are useful ways of combating a "sink or swim" philosophy of employee learning.
A)True
B)False
Q3) A forced ranking system of performance evaluation allows the manager to place all employees into one or two categories such as "outstanding" or "substandard."
A)True
B)False
Q4) A reference check is an inquiry to a second party about a job candidate's suitability for employment.
A)True
B)False
Q5) Describe how a firm can use the organization staffing model.
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Chapter 10: Leadership
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Sample Questions
Q1) An important aspect of emotional intelligence for leaders is to create good feelings in those they lead.
A)True
B)False
Q2) Leading by values is similar to influencing people through A) giving them rewards for good deeds.
B) the organization culture.
C) being assertive.
D) exchange of favors.
Q3) In Situational Leadership II, leaders adapt their behavior to the level of ____ and ____ of a particular subordinate on a given task.
A) intelligence, personality
B) competence, commitment
C) goals, motives
D) knowledge, experience
Q4) When a leader empowers employees, the leader accepts them as A) part of his or her zone of indifference.
B) workers with higher rank than himself or herself.
C) partners in decision making.
D) leaders by example.
Page 12
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Chapter 11: Motivation
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Sample Questions
Q1) Job satisfiers or motivators, according to the two-factor theory, relate to the
A) financial bonuses associated with the job.
B) content of the job.
C) working conditions surrounding the job.
D) benefits associated with the job.
Q2) The motivational idea behind enabling employees to own company stock is that if the stock goes down in value, employees can purchase a bargain.
A)True
B)False
Q3) People who justify such high executive compensation say the large payments are necessary
A) to attract and retain top talent.
B) to keep the executives motivated.
C) both a & b
D) to use profit sharing.
Q4) Profit sharing plans are focused more on the performance of an entire organization or large unit, rather than on individual performance.
A)True
B)False
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Chapter 12: Communication
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Q1) Sylvia is gathering her thoughts to send a message to a difficult customer. She is going through the process of
A) transmitting.
B) using nonverbal communication.
C) decoding.
D) encoding.
Q2) Chance encounters between managers and employees work well as a(n)
A) formal communication channel.
B) informal communication channel.
C) substitute for management by walking around.
D) substitute for a bulletin board.
Q3) Unusual behavior by an airline passenger such as eyes darting back and forth quickly could be considered nonverbal behavior suggesting that further investigation of this passenger is warranted.
A)True
B)False
Q4) Communication is dependent upon the perceptions of people.
A)True
B)False
Q5) Identify and describe seven communication barriers in the workplace.
Page 14
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Chapter 13: Teams, Groups, and Teamwork
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Q1) The negative results of conflict include:.
A) sidetracked goals.
B) poor physical and mental health.
C) wasted resources.
D) all of the choices
Q2) Cross-functional teams
A) remain in the forming stage.
B) become bored readily.
C) breed conflict because of the different points of view.
D) disband quickly.
Q3) A recommended managerial action for enhancing teamwork is to
A) practice micromanagement at every opportunity.
B) emphasize the urgent purpose facing the group.
C) discourage the use of jargon.
D) use an authoritarian leadership style.
Q4) Team members feel pride in their work because they A) determine the tasks.
B) set vacation schedules.
C) have broadened responsibility.
D) all of the above
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Chapter 14: Information Technology and E-Commerce
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Q1) The difference between "bricks and clicks" refers to the difference between the old economy and the new economy.
A)True
B)False
Q2) A widespread complaint is that information technology has produced many awkward customer-service systems.
A)True
B)False
Q3) E-commerce has been a substantial asset to small enterprises because the Internet
A) makes it easier for small businesses to compete with large firms.
B) has strong controls against fraud.
C) enables small firms to borrow money at very low cost.
D) grants more Web sites to small than larger firms.
Q4) An example of e-leadership would be for the team leader to
A) set up a chat room to deal with an important work issue.
B) have a luncheon buffet for team members.
C) visit workers at their home when they are ill.
D) established a forced-ranking system within the group.
Q5) How has the Internet enhanced globalization?
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Chapter 15: Essentials of Control
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Q1) A typical revenue per employee for a large business corporation would be about $1 million.
A)True
B)False
Q2) An important part of the balanced scorecard is to provide workers with a complete picture of the organization.
A)True
B)False
Q3) Activity-based costing takes into account the amount of resources consumed when estimating the cost of a product.
A)True
B)False
Q4) Under a balanced scorecard system, compensation is based on A) achieving all the factors in the balanced scorecard.
B) financial goals and customer service goals.
C) financial goals and internal process goals.
D) learning and growth goals and internal process goals.
Q5) Describe the measurement of intellectual capital.
Q6) Describe the use of cash flow to measure the financial health of a firm.
Q7) Describe the characteristics of an effective control system.
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Chapter 16: Managing Ineffective Performers
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Q1) Write a memo to management advising them on how to deal with difficult people, cynics included.
Q2) Explain why so many employees become substandard performers.
Q3) Penalizing employees for not achieving performance standards without first carefully communicating those standards is unfair.
A)True
B)False
Q4) Studies of sales representatives indicated that basing compensation too much on commissions can result in counterproductive practices such as undercharging for services.
A)True
B)False
Q5) A recommended confrontation technique is for the manager to A) communicate care and concern. B) threaten the worker's job security. C) make two nice comments for every negative one. D) appear angry and worried.
Q6) An important part of active listening is to ask open-ended questions. A)True
B)False
Page 18
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Chapter 17: Enhancing Personal Productivity and Managing Stress
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Q1) A recent survey estimated that worker stress costs employers about $300 billion annually in terms of lost productivity and other factors.
A)True
B)False
Q2) Identify and describe five time-management techniques you intend to use to maintain a high level of personal productivity.
Q3) A strategic method of escaping stress is to first identify your work skills and then find work to match those skills.
A)True
B)False
Q4) A big part of the productivity advantage offered by meditation is that it helps you A) fantasize about reaching your career goals. B) concentrate and focus. C) obtain an objective viewpoint on your problems. D) prioritize the tasks facing you.
Q5) A strong work ethic is a firm belief in the dignity and value of work.
A)True
B)False
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