Fundamentals of Management Exam Solutions
Course Introduction
Fundamentals of Management introduces students to the essential concepts, principles, and practices of management in todays organizations. The course covers the core managerial functions of planning, organizing, leading, and controlling, while exploring key topics such as decision-making, organizational structure, motivation, communication, and team dynamics. Through case studies and real-world examples, students learn how effective management contributes to organizational success and how managers adapt to dynamic business environments. This foundation prepares students for advanced business courses and practical leadership roles.
Recommended Textbook
Exploring Management 4th Edition by John R. Schermerhorn
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18 Chapters
1479 Verified Questions
1479 Flashcards
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Page 2
Chapter 1: Managers and the Management Process
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/36155
Sample Questions
Q1) At First United Bank,division managers,regional managers,and branch managers would be known as
A) first-line managers.
B) middle managers.
C) top managers.
D) nonmanagerial workers.
Answer: B
Q2) Name the three levels of management and define their primary responsibilities.
Answer: The levels of management are top,middle and first-line.Top level managers are responsible for the overall performance of the organization,overseeing middle managers and long term strategic planning.Middle managers report to the top level managers and are responsible for overseeing the first-line managers and short term strategic planning.First-line managers oversee non-managerial employees and are responsible for day to day tactical operations.
Q3) In nonprofit organizations,the "board of directors" is often called the "board of trustees."
A)True
B)False
Answer: True
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Page 3
Chapter 2: Management Learning
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) From the Maslow's hierarchy of needs theory,which of the following needs occupies the highest pedestal in the hierarchy?
A) Social
B) Physiological
C) Self-actualization
D) Esteem
Answer: C
Q2) Theory __________ assumes people are willing to work,accept responsibility,and are self-directed.
A) Y
B) Z
C) X
D) A
Answer: A
Q3) Managing with an organization-wide commitment to continuous improvement,product quality,and customer needs is called __________.
Answer: total quality management
Q4) ________ is the science of reducing a job or task to its basic physical motions. Answer: Motion study
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Chapter 3: Ethics and Social Responsibility
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) If you are going on an international trip and your parents tell you "Don't do anything that you would not do at home," you are being told to practice ___________.
A) moral rights
B) moral absolutism
C) ethical imperialism
D) cultural relativism
Answer: B
Q2) __________ are people and institutions most directly affected by an organization's performance.
Answer: Stakeholders
Q3) Susan has certain preferences about desired end states.These preferences are referred to as ____ values.
A) ethical
B) instrumental
C) terminal
D) righteous
Answer: C
Q4) __________ justice focuses on fair application of policies and rules.
Answer: Procedural
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Chapter 4: Managers As Decision Makers
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82 Flashcards
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Sample Questions
Q1) If you are seeking the best possible solution,you are seeking to __________ your decision.
Q2) How we "frame" an issue,meaning cast it in a positive or negative light,impacts not only how we discuss the issue,but how we solve it. A)True B)False
Q3) When generating alternative courses of action,extensive information gathering should identify alternative courses of action as well as their anticipated consequences. A)True B)False
Q4) The __________ heuristic assesses the likelihood of an occurrence using a stereotyped set of similar events.
Q5) In simple short terms,state the five steps in the decision making process.
Q6) A(n)__________ is a choice among possible alternative courses of action.
Q7) Why do people escalate commitment to failing actions?
Q8) What makes decision-making so challenging in the "real world" of management?
Q9) An operational deficiency involving something going wrong or about to go wrong is known as a(n)__________.
Page 6
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Chapter 5: Plans and Planning Techniques
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83 Flashcards
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Sample Questions
Q1) A policy describes exactly what actions should be taken in specific situations.
A)True
B)False
Q2) __________ plans deal with the requirements of selling and distributing goods or services.
Q3) A(n)__________ communicates broad guidelines for making decisions and taking action.
Q4) Each level of the organization should create their plans independently,in order to be responsive to the varying needs at each level.
A)True
B)False
Q5) Planning offers all of the following advantages <b>EXCEPT</b>
A) a guarantee of success.
B) Helping us to sharpen our focus.
C) Increasing our flexibility.
D) avoiding complacency.
Q6) If a forecast is carefully created,it can be relied upon to accurately predict the future.
A)True
B)False
Page 7
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Chapter 6: Controls and Control Systems
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The process of measuring performance and taking action to ensure desired results are a part of the management function of
A) planning.
B) organizing.
C) leading.
D) controlling.
Q2) Ensuring clear directions and needed resources before the work begins refers to ___________ control.
A) feedback
B) feedforward
C) concurrent
D) relative
Q3) Which of these controls influence behavior through authority,policies,procedures,job descriptions,budgets,and day to day supervision?
A) Internal
B) External
C) Bureaucratic
D) Market
Q4) The ability to earn revenues greater than costs is called ___________________.
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Chapter 7: Strategy and Strategic Management
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Garden Tools,Inc.(GTI)uses the internet to market their products and gain competitive advantage.GTI is employing a(n)__________ strategy.
A) communication
B) computer
C) e-business
D) electronic
Q2) A strategic leader must do all of the following <b>EXCEPT</b>:
A) Make sure all competing ideas receive attention and resources.
B) Implement and control organizational strategies.
C) Inspire people to engage in the process of continuous change.
D) Create a sense of urgency.
Q3) Operating objectives such as profits,cost efficiency,market share,product quality,a talented workforce,innovation,and social responsibility are often under scrutiny when,executives meet to discuss how well an organization is doing.
A)True
B)False
Q4) A focused differentiation is when you compete on price with your competitors.
A)True
B)False
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Chapter 8: Organization Structure and Design
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) The set of unofficial relationships among an organization's members is called a(n)__________ structure.
A) informal
B) planned
C) formal
D) industry
Q2) A cross-functional team member in a matrix structure reports to __________ manager(s).
A) 0
B) 1
C) 2
D) 3
Q3) A classical management principle that says authority should equal responsibility refers to which of the following?
A) Delegation
B) Centralization
C) Empowerment
D) Organizational Design
Q4) __________ groups together jobs and activities that serve the same customers or clients.
10
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Chapter 9: Organizational Cultures, innovation, and Change
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A(n)__________ strategy creates change through rational persuasion and empirical argument.
A) rational persuasion
B) shared power
C) force-coercion
D) empirical force
Q2) Organizations that actively develop,communicate,and enact shared values are practicing __________.
A) functional management
B) value-based management
C) employee manipulation
D) bureaucratic control
Q3) The beliefs shared by organization's members are called __________.
A) corporate doctrine
B) management directive
C) corporate requests
D) core values
Q4) __________ is the process of turning new ideas into salable products.
Q6) Define innovation,and describe the three types of innovation. Page 11
Q5) Name and explain Kurt Lewin's three phases of planned change.
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Chapter 10: Human Resource Management
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Sample Questions
Q1) Although marked by a troubled past,the trend in modern labor-management relations is toward more cooperation than adversity.
A)True
B)False
Q2) Job discrimination,denial based on non-performance related issues,occurs when an organization denies someone all of the following EXCEPT:
A) Employment.
B) A job assignment.
C) An advancement opportunity.
D) Vacation days
Q3) All of the following would be legitimate reasons for not hiring someone<b> EXCEPT</b>:
A) a special pilot's license to fly for major airlines.
B) a minimum weight requirement to serve as a restaurant chef.
C) passing a criminal background check to be an elementary school teacher.
D) a medical license to be a doctor.
Q4) The process involving management and unions working together to negotiate,administer,and interpret labor contracts is called __________.
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Page 13
Chapter 11: Schermerhorn Exploring
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) House believes that a leader cannot move back and forth among the four leadership styles: directive,supportive,achievement-oriented,and participative.
A)True
B)False
Q2) A (n)__________ leader is one with high concern for task,low concern for people,and who tends to act in a unilateral command-and-control manner.
Q3) __________ power achieves influence by offering something of value.
A) Legitimate
B) Coercive
C) Reward
D) Expert
Q4) __________ is an ability to understand the emotions in oneself and others and be able to use this understanding to handle relationships effectively.
Q5) A potential cost of participation is:
A) shortage of ideas.
B) conflict among employees.
C) lost efficiency.
D) loss of authority among leaders.
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Chapter 12: Individual Behavior
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83 Flashcards
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Sample Questions
Q1) All of the following impact job satisfaction EXCEPT:
A) co-workers
B) the quality of supervision
C) work conditions
D) competitors.
Q2) __________ describes the combination or overall profile of characteristics that makes each of us unique.
Q3) .The discomfort felt when our behaviors are inconsistent with our attitudes is known as __________.
Q4) Which of the following is the degree to which a person defers to authority and accepts status differences?
A) Machiavellianism
B) Authoritarianism
C) Locus of control
D) Personality
Q5) Define locus of control in terms of its two components.
Q6) Fortunately,attitudes always predict behavior.
A)True
B)False
Q7) Define job satisfaction and its relation to job performance.
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Chapter 13: Motivation
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Herzberg's work,contrary to most motivational approaches today,suggests working on job content instead of trying to spice up the job context.
A)True
B)False
Q2) The hygiene factors in the Herzberg model are associated with the lower order needs of Maslow and Alderfer.
A)True
B)False
Q3) To have _______ people must believe in their abilities and believe that if they try hard to do something they can perform it well.
A) high expectancies
B) high instrumentalities
C) positive valences
D) high valences
Q4) .A __________ is an unfulfilled physiological or psychological desire.
A) motivator
B) satisfier
C) hygiene factor
D) need
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Chapter 14: Teams and Teamwork
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88 Flashcards
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Sample Questions
Q1) Emotional conflict involves disagreements over goals,resources,rewards,policies,procedures,and job assignments.
A)True
B)False
Q2) Name and define at least four ways that teams make decisions.
Q3) The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken.
A) accommodation
B) competition
C) collaboration
D) avoidance
Q4) Sue was assigned to do a team project as part of her college management course.However,she quickly learned that if she did not participate,the other team members would pick up her share.Sue is guilty of __________.
A) social loafing
B) malpractice
C) team depression
D) groupthink
Q5) State and define the outputs of effective teams.
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Chapter 15: Communication
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Research finds that with all the other college material to learn in business,fortunately,writing skills are generally fully developed in high school and need no further work.
A)True
B)False
Q2) Tom is trying to save money by calling an important customer instead of flying in to talk to him directly.Tom is trading communication __________ for communication __________.
A) effectiveness; richness
B) effectiveness; efficiency
C) efficiency; effectiveness
D) richness; noise
Q3) __________ communication occurs when the costs of the communication is minimal.
A) Efficient
B) Effective
C) Transactional
D) Transmission
Q4) In order to persuade others,the speaker must have __________,being trusted,respected,and seen as having integrity.
Page 18
Q5) A(n)_________ is the medium through which a message is carried.
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Chapter 16: Diversity and Global Cultures
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76 Flashcards
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Sample Questions
Q1) Building an inclusive work environment that allows everyone to reach his or her potential is called __________.
A) employee development
B) open management
C) management training
D) managing diversity
Q2) The barrier to women and minorities that manifests itself in the lack of diversity in the upper ranks of organizational management is known as the __________.
Q3) Affirmative action is the most effective and efficient way to implement and benefit from diversity.
A)True
B)False
Q4) According to Hofstede's dimensions of national cultures,__________ is the degree to which a society tolerates uncertainty.
A) uncertainty avoidance
B) individualism-collectivism
C) power distance
D) time orientation
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Page 19
Chapter 17: Globalization and International Business
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Sample Questions
Q1) A(n)__________ operates in a foreign country through co-ownership with local partners.
Q2) .__________ is the term used to describe places in which employees are given low wages for long hours in poor,and often unsafe,working conditions.
Q3) According to research from Transparency International,which of the following countries ranked #1 as the least corrupt for doing business?
A) Somalia
B) Spain
C) USA
D) New Zealand
Q4) The two main ways of organizing multinational corporations for global operations are global __________ and global __________ structures.
A) economy; risk
B) area; economy
C) product; market
D) area; product
Q5) The form of international business involving the sale of domestically made goods in foreign markets is called _____________.
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Chapter 18: Entrepreneurship and Small Business
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Sample Questions
Q1) A partnership in which owners share managerial responsibilities is called a __________.
A) limited liability corporation
B) specific partnership
C) general partnership
D) limited partnership
Q2) Entrepreneurship does not offer a good path to success for women and minorities.
A)True
B)False
Q3) Research indicates that while not absolutely required,most entrepreneurs have which of the following trait(s)?
A) An external locus of control
B) A low need for achievement
C) A discomfort with uncertainty
D) Self-confidence and self-reliance
Q4) Entrepreneurship is only involved in starting a new business from scratch.
A)True
B)False
Q5) How would you evaluate your "fit" as an entrepreneur?
Q6) __________ display entrepreneurial behavior as employees of larger firms.
Page 21
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