Fundamentals of Management Exam
Materials
Course Introduction
Fundamentals of Management introduces students to the essential principles and practices underlying effective management in organizations. The course covers key topics including planning, organizing, leading, and controlling, as well as the evolution of management thought, decision-making processes, organizational structure, and the roles and responsibilities of managers. Through case studies, real-world examples, and interactive activities, students gain foundational knowledge in communication, motivation, team dynamics, and ethical considerations, preparing them to understand and address contemporary challenges in both business and non-profit environments.
Recommended Textbook Management Fundamentals Concepts Applications and Skill Development 6th Edition by Robert
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15 Chapters
1496 Verified Questions
1496 Flashcards
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Page 2
Chapter 1: Management and Its History
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100 Flashcards
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Sample Questions
Q1) The three traditional levels of management are top,middle,and first-line.
A)True
B)False
Answer: False
Q2) ________ is/are based on how effectively and efficiently managers utilize resources to achieve objectives.
A)Human capital
B)Performance
C)Financial stability
D)Organizational objectives
Answer: B
Q3) What style of leadership is predominantly used by more managers in today's workplace?
A)participative
B)integrative
C)behavioral
D)innovative
Answer: A
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Page 3
Chapter 2: The Environment: Culture,Ethics,and Social Responsibility
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100 Flashcards
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Sample Questions
Q1) Symbolic leaders do all of the following except _____________.
A)Manage,change and merge cultures
B)Articulate a vision for an organization
C)Reinforce the culture through slogans
D)Impose cultural values
Answer: D
Q2) Jan,an employee of a distribution company,never speaks to anyone in her office.From when she arrives to when she leaves,no one around her talks during the work day.Though she has never been told she cannot mingle with her coworkers,Jan feels as though she is not allowed since no one ever does.Jan made her decision based on a(n)______________.
A)Objective
B)Goal
C)Assumption
D)Mission
Answer: C
Q3) Ethics are the standards of right and wrong that influence behavior.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing Diversity in a Global Environment
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Sample Questions
Q1) Which of the following replaced the General Agreement on Tariffs and Trade (GATT)?
A)AFTA-DR
B)NATTA
C)WTO
D)UNASUR Answer: C
Q2) A company importing more than it exports runs a trade surplus.
A)True
B)False
Answer: False
Q3) An agreement to share resources that does not necessarily involve creating a new company is a ___.
A)Joint venture
B)Direct investment
C)Strategic alliance
D)Contracting Answer: C
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Page 5
Chapter 4: Creative Problem Solving and Decision Making
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99 Flashcards
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Sample Questions
Q1) List and describe the six steps in the decision-making model.
Q2) Which of the following is NOT one of the three stages in the creative process?
A)incubation and illumination
B)preparation
C)clarification
D)evaluation
Q3) Which of the following is the third step in the decision making model?
A)Plan and implement the decision
B)Control the decision
C)Generate creative and innovative alternatives
D)Set objectives and criteria
Q4) _________ is the process of generating and evaluating alternatives using a structured voting method.
A)Synectics
B)Nominal Grouping
C)Consensus Mapping
D)The Delphi Technique
Q5) Creativity is a way of thinking that generates new ideas:
A)True
B)False
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Chapter 5: Strategic and Operational Planning
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Sample Questions
Q1) Which of the following is not a part of the situation analysis?
A)Industry and competitive situation analysis
B)Company situation analysis
C)Identification of a competitive advantage
D)Portfolio analysis
Q2) Which process is not linear,it does not go through steps 1 through 5 in order?
A)SWOT analysis
B)Company situation analysis
C)Strategic planning process
D)Competitive analysis
Q3) Janie,a consultant for Howard & Associates LP,was given an objective to triple the client retention in her region by the end of the quarter.After her objective was met,Janie's boss evaluated her performance and provided feedback.What should Janie's boss do next if managing by objectives?
A)Give her more work to complete.
B)Reward her with recognition and praise.
C)Have his assistant call her and congratulate her.
D)Move on to the next objective.
Q4) Explain why it is important to set a specific date for accomplishing an objective.
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Chapter 6: Managing Change, innovation, and Entrepreneurship
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Sample Questions
Q1) Lewin's Change Model presents a change-stability paradox,going from refreezing to unfreezing.
A)True
B)False
Q2) List every stage in the comprehensive change model and briefly summarize what each stage entails.
Q3) ___________ is the alterations of existing work routines and strategies that affect the whole organization.
A)Organizational change
B)Incremental change
C)Structure change
D)Discontinuous change
Q4) ___________ is continual improvements which takes place within the existing technology cycle.
A)Strategic change
B)Discontinuous change
C)Technological change
D)Incremental change
Page 8
Q5) State and describe the difference between Forcefield analysis and survey feedback.
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Chapter 7: Organizing and Delegating Work
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Sample Questions
Q1) Which of the following is considered to be generally easier in mechanistic organizations?
A)Coordination
B)Delegating
C)Authority
D)Flexibility
Q2) The vertical lines on an organization chart shows _____________.
A)which departments interact
B)the method of departmentalization
C)the chain of command
D)the relative importance of each employee
Q3) Taylor is a cashier at Best Buy.Her manager decides to have Taylor trained to work on the floor,helping customers find what they need in case she is short-staffed on the floor.This is an example of ___________.
A)Job rotation
B)Cross-training
C)Job enlargement
D)Combining
Q4) Explain the difference between job simplification and job expansion.
Q5) How does informal authority develop?
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Chapter 8: Managing Team Work
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Sample Questions
Q1) All teams are groups but not all groups are teams.
A)True
B)False
Q2) Norms can change over time.
A)True
B)False
Q3) During the dissatisfaction stage,the group needs to work on resolving two issues before they can move on to the next stage of development.What are the two issues that need to be resolved?
A)Structure and process issues
B)Structure and performance issues
C)Structure and organizational issues
D)Structure and management issues
Q4) When you help the team set the standards and develop positive norms as you transition from being a group into a team,you are ______.
A)Planning
B)Controlling
C)Leading
D)Meeting deadlines
Q5) Describe the primary three group roles.
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Chapter 9: Human Resources Management
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Sample Questions
Q1) Human resources management cannot be outsourced.
A)True
B)False
Q2) Aaron is a new employee in your department.What is the most effective way to train him?
A)Give him a list of instructions and then walk away
B)Tell him to take notes while you talk because you are only going to tell him once
C)Demonstrate to him how to complete the tasks a couple times while explaining it to him and then have him do the same back to you
D)Let him figure everything out on his own
Q3) Job analysis is the process of determining what the position entails and the potential salary for the position.
A)True
B)False
Q4) Unwelcome sexual advances do not necessarily create a hostile environment. A)True
B)False
Q5) List the steps in preparing for an appraisal interview.
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Chapter 10: Organizational Behavior: Power, politics, conflict, and Stress
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Sample Questions
Q1) Explain the perception process,and identify the two factors that influence it.
Q2) Which conflict management style resolves conflict through assertive give and take concessions?
A)Negotiating
B)Accommodating
C)Functional
D)Forcing
Q3) Jane and Lars work for different companies that interact on several different business products.Jane often does favors for Lars,hoping that in the future Lars will return the favors when needed.What political behavior is Jane displaying and expecting?
A)Building a coalition
B)Networking
C)Reciprocity
D)Being a team player
Q4) ________ exists whenever people are in disagreement and opposition.
A)Consensus
B)Conflict
C)Concern
D)Neglect
Page 12
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Chapter 11: Motivating for High Performance
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100 Flashcards
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Sample Questions
Q1) The motivation process is a continuous loop,always feeding itself.
A)True
B)False
Q2) Collective societies include Japan,Mexico,Singapore,and Venezuela.
A)True
B)False
Q3) After completing the Consequences Stage of the Motivational Process,one might go back to the _____ stage.
A)Motive
B)Satisfaction
C)Need
D)Behavior
Q4) Which of the following statements is true of punishment reinforcement?
A)Punishment reinforcement is only applicable when rules are broken
B)Punishment reduces targeted behavior without other side effects
C)Punishment decreases motivation
D)Punishment should be the first to address problems
Q5) State the major differences among content,process,and reinforcement theories.
Q6) Explain the performance formula and how to use it.
Q7) Explain the four types of reinforcement.
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Chapter 12: Leading With Influence
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Sample Questions
Q1) Debbie has worked at Kidman Company for the past six years.Part of her job responsibility since she started has been to take the mail to the mailroom every afternoon at 4:00PM.It is now 4:00PM.Which of the following best describes the maturity level of Debbie and the leadership style that her boss should use so that the job gets done?
A)Low maturity of employee: the manager should use the telling style
B)Low to moderate maturity of employee: the manager should use the selling style
C)Moderate to high maturity of employee: the manager should use the participating style
D)High maturity of employee: the manager should use the delegating style
Q2) Leadership includes a _____ relationship.
A)Leader-leader
B)Manager- employee
C)Follower-follower
D)Leader-follower
Q3) A leader-follower relationship needs to be based on trust.
A)True
B)False
Q4) State the primary difference between the contingency leadership model and other situational approaches to leadership.
Page 14
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Chapter 13: Communication and Information Technology
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Sample Questions
Q1) All of the following are logical uses of Transaction Processing Systems except ___________.
A)running of units or departments
B)recording of sales transactions
C)processing of checks and departments
D)buying and selling of stocks
Q2) If you are delivering a message and the receivers have a puzzled look,you can surmise __________.
A)they are upset
B)they are not listening
C)they hate you
D)they do not understand
Q3) Alenova managers a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?
A)TPS
B)MIS
C)DSS
D)M2M
Q4) Please list and define the five dimensions of emotional intelligence.
Q5) List and define the five questions one should answer before sending a message.
Page 15
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Chapter 14: Managing Control Systems, finances, and People
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Sample Questions
Q1) The Sign Garden purchased a large number amount of photo paper on credit.The amount of the loan that remains to be paid could be found on which financial statement?
A)income statement
B)balance sheet
C)cash flow statement
D)footnotes
Q2) You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much it would cost to open a second office in response to increased demand.What will you create for your boss?
A)budget
B)revenue budget
C)expense budget
D)capital expenditures budget
Q3) ______________ is action taken to fix an output.
A)Rework Control
B)Damage Control
C)Continuous improvement
D)Preliminary control
Q4) Why should companies focus more on preliminary and concurrent controls?
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Chapter 15: Operations, Quality, and Productivity
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Sample Questions
Q1) A facilities _____ must be determined based on the classification of the operations system and the organization's product mix,layout requirements,and capacity planning?
A)routing
B)capacity
C)layout
D)location
Q2) Inventory is the stock of materials held for future use.
A)True
B)False
Q3) _______ are input materials that have been received but have not yet been transformed in any way by the operations department.
A)Finished goods
B)Raw materials
C)Inventories
D)Supplies
Q4) Capacity is the amount of products an organization can produce.
A)True
B)False
Q5) What is meant by the phrase "Quality is a virtue of design"?
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