Fundamentals of Management
Exam Answer Key
Course Introduction
Fundamentals of Management introduces students to the basic principles and practices of management within modern organizations. The course covers key functions such as planning, organizing, leading, and controlling, as well as decision-making processes and the roles of managers at various levels. Emphasis is placed on understanding organizational structure, the dynamics of teamwork and leadership, motivation, communication, and ethical considerations in managerial roles. Through case studies and real-world examples, students develop foundational skills necessary to analyze business situations, solve problems, and apply effective management strategies in diverse environments.
Recommended Textbook Principles of Management v1.1 by Mason
A. Carpenter
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Page 2
Chapter 1: Introduction to Principles of Management
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Sample Questions
Q1) Describe the differences in the traditional process of job design,and the processes organizations are considering today.
Answer: Traditionally,job design was based on principles of division of labor and specialization,whereas today,organizations attempt to strike a balance between the need for worker specialization and the need for workers to have jobs that entail variety and autonomy.
Q2) The three interpersonal roles primarily concerned with interpersonal relationships in an organization are: ___________________,_________________,and
Answer: figurehead,leader,liaison
Q3) CSR is a concept whereby organizations consider the interest of ________ by taking responsibility for the impact of their activities on customers,suppliers,employees,communities,and the environment in all aspects of their operations.
Answer: society;
Q4) ____________ is the cooperative effort by the members of a group or team to achieve a common goal.
Answer: T eamwork
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Chapter 2: Personality, Attitudes, and Work Behaviors
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Personality is a modest predictor of actual job performance,but a much better predictor of:
A)High quality relationships
B)"g"
C)Citizenship behaviors
D)Job quantity
Answer: C
Q2) What is the primary culprit in why people leave their job? When workers are unhappy at work,and when they do not feel committed to their companies,they are more likely to leave.Work attitudes are often the primary culprit in why people leave.Medium;Comprehension
Answer: When workers are unhappy at work,and when they do not feel committed to their companies,they are more likely to leave.Work attitudes are often the primary culprit in why people leave.
Q3) ___________ may be defined as the process by which individuals detect and interpret environmental stimuli.
Answer: Perception
Q4) Why does selective perception perpetuate stereotypes?
Answer: We are less likely to notice events that go against our beliefs.
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Chapter 3: History, Globalization, and Values-Based Leadership
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Sample Questions
Q1) In a learning organization,sharing knowledge quickly throughout the organization is the way to make everyone a smart,contributing member.
A)True
B)False
Answer: True
Q2) An employee should receive orders only from one boss to avoid conflicting instructions is an explanation of Fayol's principle of ______________.
Answer: unity of command
Q3) ______________ is leading to failing crops,rising sea levels,shortages of drinking water,and increasing death tolls from outbreaks of disease like malaria and dengue fever.
Answer: Global warming
Q4) Sweden and New Zealand are ________ assertive countries. Answer: low
Q5) ___________ refers to systems that allow members of a specific site to learn about other members' skills,talents,knowledge,or preferences.
Answer: Social networking;
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Chapter 4: Developing Mission, Vision, and Values
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Sample Questions
Q1) What is SCAMPER? SCAMPER is a checklist tool that helps you to think of changes you can make to an existing marketplace to create a new product,service,or both.You can use these changes wither as direct suggestions or as starting points for lateral thinking.Medium;Knowledge
Q2) Social networks are often referred to as:
A)The invisible organization
B)Important to organizational culture
C)NIH
D)Important to the mission and vision of the organization
Q3) The culture of an organization is very difficult to change.
A)True
B)False
Q4) ______________ involves ensuring that performance does not deviate from standards.
Q5) Mission and vision play a prominent role in the planning facet of the P-O-L-C framework.
A)True
B)False
Q6) ________________ govern the organization through guidelines,procedures,and policies.
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Chapter 5: Strategizing
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Sample Questions
Q1) A firm's tangible resource includes which of the following?:
A)Knowledge
B)Capacity for innovation
C)Organizational routines
D)Production equipment
Q2) Almost anything a firm possesses can be considered a core competency.
A)True
B)False
Q3) Compared to the industry environment,the general environment has a more direct effect on the firm's strategic competitiveness and above-average returns.
A)True
B)False
Q4) Superiority in competitive advantage refers to all of the following factors EXCEPT:
A)Low cost
B)Customer service
C)Product quality
D)Unique style
Q5) The actual strategy that is implemented in a firm is called ________________.
Q6) What are the inputs into strategizing?
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Chapter 6: Goals and Objectives
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Sample Questions
Q1) Goals and objectives are a basis for _______________ systems,and can align interests and accountability within and across business units.
Q2) ___________ reporting measures an organization's economic,social,and environmental performance and impacts.
Q3) Characteristics of the approach to setting and managing goals and objectives include which of the following?:
A)More is better
B)Measures should be linked to the capabilities of each employee.
C)Measures should only include the present to ensure success
D)Measures should be based around the needs of customers,shareholders and other key stakeholders
Q4) A _________________ is a constructive process to acknowledge the performance of an employee.
Q5) __________________ is when a problem arises either in the way that success is being measured or in the nature of the objectives,and is identified in advance of any review.
Q6) What should you do if you get a poor review?
Q7) Goals and objectives provide the foundation for ________________.
Q8) How does the manager assist employees in developing their objectives?
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Chapter 7: Organizational Structure and Change
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Sample Questions
Q1) What are the four aspects of organizational structure that have been frequently studied in the literature and are mentioned in your text?
Q2) After the change is implemented,the long-term success of a change effort depends on the extent to which the change becomes part of the company's strategy.False: After the change is implemented,the long term success of a change effort depends on the extent to which the change becomes part of the company's culture.Hard;Comprehension
A)True
B)False
Q3) Despite potential benefits,the disadvantages of a matrix structure include which of the following?:
A)Power struggles or turf wars among managers are lessened,taking away an important source of new ideas and innovation.
B)Managers will spend less effort coordinating their work,believing that someone else can pick-up the slack.
C)Role ambiguity or role conflict is very low
D)There is potential for interpersonal conflict with team members as well as with leaders
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Chapter 8: Organizational Culture
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Sample Questions
Q1) How did Continental Airlines successfully change its culture?
Q2) There is a direct correspondence between the leader's style and an organization's ______________.
Q3) Through rules and policies,the controlling function affects the organization's culture,which is a facet of ______________,a component of the P-O-L-C framework
Q4) In 2005,the company ____________ implemented a Results Oriented Work Environment program that allows employees to work anywhere and any time.
Q5) Relationship building or __________________ is another important behavior new employees may demonstrate.
Q6) Leaders of successful businesses are quick to attribute their company's success to their organization's culture.
A)True
B)False
Q7) A company's _____________,particularly during its early years,is inevitably tied to the personality,background,and values of its founder or founders,as well as their vision for the future of the organization.
Q8) _____________ are shared principles,standards,and goals.
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Chapter 9: Social Networks
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Sample Questions
Q1) A knowledge network shows who has access to whose knowledge and expertise.
A)True
B)False
Q2) Social capital is based on actors,no single person can claim ownership,but it is important and manageable.False: Social capital is based on relationships,no single person can claim ownership,but it is important and manageable.Medium;Knowledge
A)True
B)False
Q3) Specific ways that managers might manage SNA related ethical concerns include which of the following?:
A)Limit disclosure to need-to-know basis
B)Anonymity and opt-out options
C)Ensure program approval from top management
D)Policies and procedures documents
Q4) What is Proctor & Gamble's idea of connect and develop?
Q5) A ___________________ can be characterized as a patterned set of relationships between two or more people.
Q6) ______________ are those where there is a single link spanning actors.
Q7) What experiment did Jeffrey Travers and Stanley Milgram conduct?
Page 11
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Chapter 10: Leading People and Organizations
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Sample Questions
Q1) Research shows that high LMX members are more satisfied with their jobs,more committed to their companies,have higher levels of clarity about what is expected of them,and perform at a higher level.
A)True
B)False
Q2) There is a connection between some personality traits and charisma.
A)True
B)False
Q3) Directive leadership is thought to be less effective when employees have low levels of ability.
A)True
B)False
Q4) Out of all personality traits,the strongest relationship to both leader emergence and leader effectiveness is:
A)Openness
B)Extraversion
C)Conscientiousness
D)Agreeableness
Q5) What is leader-member exchange theory?
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Chapter 11: Decision Making
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Sample Questions
Q1) What are the steps of the Delphi Technique? The first questionnaire asks individuals to respond to a broad question such as stating the problem,outlining objectives,or proposing solutions.Each subsequent questionnaire is built from the information gathered in the previous one.The process ends when the group reaches a consensus.Medium;Knowledge
Q2) Setting high ____________ where the group must reach a set number of ideas before they are done is recommended to avoid process loss and maximize the effectiveness of brainstorming.
Q3) While it can be argued that management is decision making,most of the decisions made by managers within organizations fail.
A)True
B)False
Q4) _____________ refers to the tendency of decision makers to be influenced by the way that a situation or problem is presented.
Q5) Satisficing is similar to rational decision making. A)True
B)False
Q6) The automated response we use to make programmed decisions is called the ______________.
Page 13
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) In the United States,looking someone in the eye for about a second is considered a sign of trustworthiness.
A)True
B)False
Q2) Which of the following is not a good example of external communication?:
A)HR policies regarding e-mail
B)Press releases
C)Ads
D)Web pages
Q3) The receiver can enhance the probability of effective communication by engaging in:
A)The communication process
B)Active listening
C)Exercising silence
D)Listening to the sender's message
Q4) E-mail is a medium-rich channel.
A)True
B)False
Q5) ______________ plays a major role in active listening.
Q6) How does one determine whether to communicate verbally or in writing?
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Chapter 13: Managing Groups and Teams
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Sample Questions
Q1) The coordinator role includes:
A)Gathering information from the larger organization and informing those within the organization about team activities
B)Interfacing with others within the organization so that the team's efforts are in line with other individuals and teams
C)Addressing a specific issue or problem until it is resolved
D)Keeping the team on track in terms of suggesting any needed changes to the team's process
Q2) _______________ refers to a group's perception of its ability to successfully perform well.
Q3) A key consideration when forming a team is to ensure that all the team members are ____________ for the roles they will
Q4) The use of teams began to increase because advances in technology have resulted in more complex systems.
A)True
B)False
Q5) An ideal way to close a group is to set aside time to _____________.
Q6) A special form of self-managed teams is called _______________ teams.
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Chapter 14: Motivating Employees
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Sample Questions
Q1) How is Abraham Maslow's hierarchy of needs theory depicted and what does it represent? Maslow's hierarchy of needs theory is depicted by the pyramid representing how human needs are ranked,and that they are hierarchically ranked.Easy;Knowledge
Q2) The mere presence of feedback is sufficient for employees to feel motivated to perform better.
A)True
B)False
Q3) We perceive fairness if we believe that the input/output ratio we bring into a situation is similar to the input/output ration of a comparison person or
Q4) Job specialization is efficient in terms of automation and standardization.
A)True B)False
Q5) According to the ________________ theory,individual motivation to put forth more or less effort is determined by a rational calculation of three questions.
Q6) _______________ is an ineffective way of organizing jobs in rapidly changing environments where employees close to the problem should modify their approach on the demands of the situation.
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Chapter 15: The Essentials of Control
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Q1) ________________ are formal investigations to ensure that financial management practices follow generally accepted procedures,policies,laws,and ethical guidelines.
Q2) _____________ expenses are those expenses that do not vary with the level of sales,thus,you will have to cover these expenses even if the sales are less than the expenses.
Q3) Why will "lean" always be associated with Toyota Motor Corporation?
Q4) Lean is so named because it purports to use much less of certain resources than is used by normal mass-production systems to produce comparable output.
A)True
B)False
Q5) The income/profit and loss statement represents the relation of income and expenses for the life of the firm.
A)True
B)False
Q6) The direct evaluation of managerial and employee decision-making involves _________________ controls.
Q7) What are two things that can go wrong when non-financial controls are not linked to the strategy?
Page 17
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Chapter 16: Strategic Human Resource Management
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Sample Questions
Q1) _____________ refers to the many HR tasks being done online by employees.
Q2) What are the three elements of a pay system?
Q3) The more diverse the group in terms of expertise,gender,age,and background,the more ability the group has to avoid the problems of _______________
Q4) A _____________ team is a temporary team,but it meets full-time for the life of the project.
Q5) How are organizations that value their employees more profitable than those that do not?
Q6) What are the five levels of succession planning? Level 1 is no planning at all.Level 2 is a simple replacement plan.In Level 3 the company extends the replacement plan approach to consider lower-level positions,even including middle managers.In Level 4 the company goes beyond the replacement plan approach to identify the competencies it will need in the future.In Level 5 the organization develops the capability to identify and recruit top talent externally.The primary source of successors should be from within.Medium;Knowledge
Q7) What are the four sequential elements in the workforce scorecard?
Q8) The doctrine of American law that defines an employment relationship in which either party can break the relationship with no liability is called ________________.
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