Fundamentals of Information Technology
Final Exam Questions
Course Introduction
Fundamentals of Information Technology introduces students to the core concepts and essential components of modern computing. This course covers the basics of computer hardware and software, operating systems, networking principles, and data management. Students will explore the role of IT in organizations and society, gain practical skills in using productivity software, and understand topics such as security, ethics, and emerging trends in technology. Through hands-on activities and real-world case studies, students develop a strong foundation for further study in information technology and related fields.
Recommended Textbook
Introduction to Information Systems 6th Edition by R. Kelly Rainer
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Page 2
Chapter 1: Introduction to Information Systems
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Q1) __________ analysis involves identifying the best advertising channels.
A)Price
B)Product
C)Promotion
D)Site Answer: C
Q2) The CIO Curtis Carver has the final say over the IT purchasing for all universities in the system.
A)True
B)False
Answer: False
Q3) Which of the following is a traditional function of the MIS department?
A)Educating non-MIS managers about IT
B)Creating business alliances
C)Initiating and designing strategic IS
D)Staffing, training, and developing IS skills
Answer: D
Q4) ERP systems are designed to correct a lack of communication among the ________ ISs.
Answer: functional area
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Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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Q1) The _________ stage in BPI is characterized by establishing process metrics and monitoring the improved processes.
A)Analysis
B)Control
C)Improve
D)Measure Answer: B
Q2) ________ is the result of optimizing the marketing and innovation processes.
A)Cost reduction
B)Differentiation
C)Productivity
D)Quality Answer: B
Q3) BYOD stands for
A)Be Your Online Discussion
B)Be Your Own Deadline
C)Bring Your Online Decision
D)Bring Your Own Device
Answer: D
Page 4
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Chapter 3: Ethics and Privacy
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Sample Questions
Q1) Welfare and Obamacare follow the __________ approach as an ethical framework..
A)common good
B)fairness
C)rights
D)utilitarian
Answer: A
Q2) Tapad uses a ___________ in its data collection efforts.
A)digital dossier policy
B)information privacy policy
C)opt-in model of informed consent
D)opt-out model of informed consent
Answer: D
Q3) Determining whether or not you are allowed to sell your customers' information to a telemarketer is a(n)_________ issue.
A)Accessibility
B)Accuracy
C)Privacy
D)Property
Answer: A
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Chapter 4: Information Security
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Sample Questions
Q1) _____________________________ is an attack in which the perpetrator uses social skills to trick or manipulate legitimate employees into providing confidential company information such as passwords.
Q2) ____________________ is the loss of business from increased customer turnover.
Q3) Phishing is an example of __________.
A)Copyright infringement
B)Espionage
C)Sabotage
D)Software attack
Q4) _________ is any danger to which a system may be exposed.
A)Exposure
B)Information security
C)Threat
D)Security
Q5) The goal of CAPTCHA is to ___________.
A)ensure you aren't alien software
B)hack into secure networks
C)protect networks against hackers
D)remove alien software from your computer
Q6) Why is it so difficult to stop cybercriminals?
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Chapter 5: Data and Knowledge Management
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Sample Questions
Q1) _______________ are a set of core data that span the enterprise information systems.
Q2) ____________ is a benefit of a data dictionary.
A)managing security and user access
B)recovering information if the system fails
C)reducing the chances that the same attribute will be used in multiple applications under different names
D)all of the above are benefits of a data dictionary
Q3) Nonvolatile in the context of data storage means ________________.
A)The data can't be changed in a data warehouse.
B)The data can't be changed in the source system.
C)The data can only be changed by IT professionals.
D)The data can only be changed by users.
Q4) Draw a mandatory single, optional single, mandatory many, and optional many ER diagram for activities at your university.
Q5) _____________ are low-cost, scaled-down versions of data warehouses.
Q6) Thinking about your university, what kinds of issues make it so difficult for the administration to manage data?
Q7) Big Data _____________ the same thing as large amounts of traditional data.
Page 7
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Chapter 6: Telecommunications and Networking
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Sample Questions
Q1) An example of a(n)________________ protocol is SMTP.
A)Application
B)Internet
C)Network interface
D)Transport
Q2) MANs are typically backbone networks.
A)True
B)False
Q3) What is telecommuting? Discuss why you would and would not want to telecommute.
Q4) ______________________ is transmission capacity of a communications medium faster than 4 Mbps.
Q5) List and describe the four types of computer networks from largest to smallest. Provide a wired and wireless example for each.
Q6) E-learning ____________________ usually replaces the classroom setting.
Q7) Which of the following is NOT broadband?
A)Cable modem
B)Dial-up
C)DSL
D)FTTH
Q8) ______________ are exchange points for Internet traffic. Page 8
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Page 9
Chapter 7: E-Business and E-Commerce
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Q1) Which of the following is an issue in e-tailing?
A)Channel conflict
B)Security trading
C)Viral marketing
D)Volume purchasing
Q2) Uber is a __________ business that's goal is to __________.
A)B2B; connect drivers and riders
B)B2B; provide a taxi service
C)B2C; connect drivers and riders
D)B2C; provide a taxi service
Q3) Uber typically offers _______ and uses ________ during times of peak demand.
A)dynamic pricing; dynamic pricing
B)dynamic pricing; standard local rates
C)standard local rates; dynamic pricing
D)standard local rates; standard local rates
Q4) Uber addresses a problem in the __________ business.
A)airport parking
B)car rental
C)taxi
D)umbrella
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Chapter 8: Wireless, Mobile Computing, and Mobile Commerce
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Q1) An evil twin attack is a type of ___________.
A)eavesdropping
B)rogue access point
C)radio-frequency jamming
D)war driving
Q2) Low cost and improved bandwidth are the 2 characteristics of mobile computing.
A)True
B)False
Q3) Skybox is disrupting the space-based commercial imaging industry by focusing on
A)Communications
B)Databases
C)Hardware
D)Software
Q4) Wi-Fi is a ______________.
A)LAN
B)MAN
C)PAN
D)WAN
Q5) Bluetooth is a __________________ area network.
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Chapter 9: Social Computing
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Sample Questions
Q1) List and describe the five Web 2.0 information technology tools. Discuss one way businesses can use each tool (reminder: you should have five examples).
Q2) Which of the following is FALSE of Weibo?
A)It is exactly like Twitter, except it is in China.
B)It has a much larger market penetration in China than Twitter does in the US.
C)It has a 140 character limit like Twitter but also allows users to add pictures, videos, and hyperlinks.
D)It enables users to watch videos and view pictures seamlessly instead of clicking on hyperlinks like Twitter.
Q3) Which of the following is NOT a conclusion that can be drawn from the "Trip to Europe: Cancelled" case?
A)It can be harmful to an individual to post highly personal information on social media sites.
B)The law protects businesses from harmful posts on social media sites.
C)Parents are responsible for what their children post on social media sites.
D)Social media sites are not protected by the law.
Q4) Social commerce refers to the delivery of electronic commerce activities and transactions through ____________________.
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Page 12
Chapter 10: Information Systems Within the Organization
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Sample Questions
Q1) Security is an advantage of cloud-based ERP systems.
A)True
B)False
Q2) A TPS supports the monitoring, collection, storage, and processing of data from the organization's basic business transactions, each of which generates ____________.
Q3) TPS provide the output data from corporate databases.
A)True
B)False
Q4) A dashboard highlighting only below-average sales is a type of exception report.
A)True
B)False
Q5) General Motors decided _________ was a better strategy because
A)insourcing; IT specialty companies can deliver technology that is cheaper
B)insourcing; GM can deliver technology that is better aligned to its unique needs
C)outsourcing; IT specialty companies can deliver technology that is cheaper
D)outsourcing; GM can deliver technology that is better aligned to its unique needs
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Chapter 11: Customer Relationship Management and Supply Chain Management
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Sample Questions
Q1) India's automotive supply chain issues were resolved with the implementation of
A)a portal
B)an extranet
C)JIT
D)VMI
Q2) Which of the following is FALSE of analytical CRM systems?
A)They analyze customer behavior and perceptions.
B)They are used to create statistical models of customer behavior.
C)They provide the information in digital dashboards.
D)They support front-office business processes.
Q3) StellaService's business is ___________.
A)B2B
B)B2C
C)B2G
D)C2C
Q4) Loyalty programs are customer-touching CRM applications.
A)True
B)False
14
Q5) The _____________________ model generates customized products.
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Chapter 12: Business Analytics
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Q1) If you are trying to figure out the impact of a 2 versus a 4 percent inflation rate on your profit, that is a ______________ analysis.
A)Goal-seeking
B)Market basket
C)Sensitivity
D)What-if
Q2) Sensitivity analysis studies the impact that changing outputs has on given inputs.
A)True
B)False
Q3) Reality mining is data mining that uses GIS and GPS together.
A)True
B)False
Q4) The yearly employee evaluation is a(n)__________________ problem.
A)Semistructured
B)Structured
C)Unistructured
D)Unstructured
Q5) ____________________ control is executing specific tasks efficiently and effectively.
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Chapter 13: Acquiring Information Systems and Applications
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Q1) The _____________________ is the best current estimate of the goals.
A)application portfolio
B)IT environment
C)mission
D)objective of the IT function
Q2) NextGen uses __________ to transform America's air traffic control system.
A)AI
B)CRM
C)GPS
D)RFID
Q3) You create a screen shot illustrating what the new system will potentially look like. This is part of the ________ stage of the SDLC.
A)Analysis
B)Design
C)Investigation
D)Programming and testing
Q4) ____________________________ feasibility is an assessment of whether a project is an acceptable financial risk and if the organization can afford the expense and time needed to complete it.
Page 16
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Chapter 14: Technology Guide 1 : Hardware
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Sample Questions
Q1) Hard drives are a type of _____________ that are ______________ access.
A)Magnetic disks; direct
B)Magnetic disks; sequential
C)Magnetic tapes; direct
D)Magnetic tapes; sequential
Q2) What are the differences between primary and secondary storage?
Q3) RAM is __________________________________, meaning it loses its contents if power is lost.
Q4) Which of the following is NOT a PC?
A)Desktop personal computer
B)Mac
C)Mainframe
D)Microcomputer
Q5) The BYOD phenomenon addresses the use of ___________ devices at _________.
A)personal; home
B)personal; work
C)work; home
D)work; work
Q6) __________________________________ are the fastest, highest performance, and greatest reliability computers available.
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Chapter 15: Technology Guide 2 : Software
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Sample Questions
Q1) "Best of breed" fits under which software issue?
A)Defects
B)Licensing
C)Open source
D)Open systems
Q2) _________ is NOT a desktop operating system.
A)Google Chrome
B)IBM Cloud
C)Linux
D)Microsoft Windows
Q3) What is piracy? Why is piracy such a huge problem today?
Q4) Which of the following is NOT part of the Software Engineering Institute's definition of good software?
A)Cost-effective
B)Reliable
C)Strategic
D)Usable
Q5) ____________________________________________ software is an input technology that enables users to provide input to systems software and application software.
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Chapter 16: Technology Guide 3 : Fundamentals of
Relational Database Operations
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Q1) __________ is a set of rules that define how messages can be exchanged among different network systems and applications through the use of XML.
A)HTML
B)SOAP
C)UDDI
D)WSDL
Q2) Cloud computing can enable companies to collect massive amounts of data and then use sophisticated algorithms to make sense of that data to create better products and services.This characterizes which of the following benefits of cloud computing?
A)Customizing products and services
B)Expanding the scope of business operations
C)Mining insights from data
D)Responding quickly to market changes
Q3) ______________________________________________________ is a technology that uses software-based partitions to create multiple virtual servers on a single physical server.
Q4) List and describe the four types of clouds. How could an organization like Walmart utilize each of these cloud types?
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Chapter 17: Technology Guide 4 : Intelligent Systems
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Q1) The auto-fill functionality on your web browser is a(n)_________ agent.
A)Buyer
B)Information
C)Predictive
D)User
Q2) Which of the following is a use of neural networks?
A)Designing processes
B)Identifying income categories
C)Optimizing store displays
D)Preventing money-laundering
Q3) _______________ are "trained" by being fed large amounts of data and rules about data relationships.
A)Expert systems
B)Fuzzy logic
C)Genetic algorithms
D)Neural networks
Q4) A neural network is a system of programs and data structures that simulates the underlying functions of the _________________________.
Q5) The term ____________________________________ describes the various commercial applications of artificial intelligence.
Page 20
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