Fundamentals of Information Technology Question
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Course Introduction
Fundamentals of Information Technology introduces students to the basic concepts, components, and applications of IT in modern society. This course covers essential topics such as computer hardware and software, operating systems, networks, digital communication, data management, and the ethical and social implications of technology. Students will gain practical skills in using productivity software, managing files, and understanding security principles, equipping them with a foundation for further study and effective use of technology in various professional and personal contexts.
Recommended Textbook Information Technology for Managers 1st Edition by George Reynolds
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Chapter 1: Managers: Key to Information Technology
Results
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Sample Questions
Q1) An organization's IT infrastructure must be integrated with employees and procedures to build,operate,and support ____.
A) business systems
B) data technology
C) data systems
D) information systems
Answer: D
Q2) True productivity improvements generally come simply from automating work processes.
A)True
B)False
Answer: False
Q3) ____________________ encompass a number of computer-enhanced learning techniques,including computer-based simulations,multimedia CD-ROMs,Web-based learning materials,hypermedia,podcasts,and Webcasts.
Answer: E-learning systems
Q4) An organization also requires a staff of people called the _________________________ to plan,implement,operate,and support IT.
Answer: IT support organization
Page 3
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Chapter 2: Strategic Planning
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Sample Questions
Q1) UPS developed software called ____ to enable U.S.Customs and Border Protection agents to inspect packages that pass through the Worldport international hub in Louisville.
A) Target Location
B) Search Path
C) Target Search
D) Target Path
Answer: C
Q2) Strategic planning is a process that helps managers identify desired ___________________ and formulate feasible plans to achieve their objectives by using available resources and capabilities.
Answer: outcomes
Q3) The RFID chips,however,cannot accurately read tag information at high speeds beyond the range of RFID ____________________.
Answer: antennas
Q4) A(n)____________________ is a specific result that must be achieved to reach an objective.
Answer: goal
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Page 4
Chapter 3: Project Management
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Sample Questions
Q1) Explain what a project is.
Answer: A project is a temporary endeavor undertaken to create a unique product,service,or result.Each project attempts to achieve specific business objectives and is subject to certain constraints such as total cost and completion date.As previously discussed,there must be a clear connection between business objectives,goals,and projects; also,projects must be consistent with business strategies.For example,an organization may have a business objective to improve customer service by offering a consistently high level of service that exceeds customers' expectations.Initiating a project to reduce costs in the customer service area by eliminating all but essential services would be inconsistent with this business objective.
Q2) The smaller the scope of the project,the more difficult it is to meet cost,schedule,quality,and stakeholder expectations.
A)True
B)False
Answer: False
Q3) ____________________ management is about making the most effective use of the people involved with the project.
Answer: Human resource
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Chapter 4: Business Processing and IT Outsourcing
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Q1) Instead of entering into all-encompassing outsourcing contracts with a single firm,organizations are opting for simpler,more business-specific arrangements that employ multiple service providers.
A)True
B)False
Q2) How frequently measures are taken and how quickly changes are implemented depends on the importance of the business process in meeting true business goals.
A)True
B)False
Q3) What are outsourcing and offshore outsourcing?
Q4) Many organizations contract with service providers to handle complete business processes such as accounting and finance,customer services,human resources,and even research and development,in what is called ____________________ outsourcing.
Q5) Small and medium-sized organizations have turned to outsourcing to meet their needs.
A)True
B)False
Q6) Discuss measuring and evaluating results.
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Chapter 5: Corporate Governance and IT
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Q1) Discuss the responsibilities of floor wardens.
Q2) Mitigating IT-related risks means embedding ____ and internal controls in the organization.
A) transparency
B) process
C) integrity
D) accountability
Q3) A(n)____________________ business function is critical to the operation of the firm and cannot be unavailable more than a few hours without causing severe problems.
Q4) What does the team do in the Act step of the Plan-Do-Check-Act model?
Q5) A(n)____ business function can be unavailable for several days in times of a major disaster without causing major problems.
A) AAA
B) AA
C) A
D) B
Q6) An effective business continuity plan can be developed only after an organization's unique ___________________ are identified.
Page 7
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Chapter 6: Collaboration Tools and Wireless Networks
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Sample Questions
Q1) The frequency at which a signal is transmitted is measured in cycles per second called ____.
A) Newton
B) Franc
C) Hertz
D) Quark
Q2) Both the base station and cell phone transmitter operate at relatively high power levels.
A)True
B)False
Q3) ____ is a type of mobile data service available to users of GSM mobile phones that provides fast data transfers over a very large area.
A) GMRS
B) TDMA
C) GPRS
D) FRS
Q4) The SSID is a(n)_____________________-character unique identifier attached to the data packets sent over the wireless network.
Q5) The cell phone communications area is divided into ___________________ cells.
8
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Chapter 7: E-Business
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Q1) "____________________" smart cards have a contact area on the front face of the card to interface with a payment terminal.
Q2) The direct cost-per-sale for orders taken through a Web site is higher than through more traditional means.
A)True
B)False
Q3) One of the primary objectives of ___________________ is to save time and money spent on regulatory compliance by providing quick and easy access to business laws,government regulations,forms,and agency contacts.
Q4) A(n)____________________ list is a type of search engine result in which users are given a listing of potential Web sites based on their content and keyword relevancy.
Q5) Usability ___________________ groups and testing with typical consumers should be conducted throughout the process of designing a Web site to ensure that these goals are met.
Q6) Explain the cultural and linguistic obstacles associated with e-business.
Q7) It is estimated that over ____________________ percent of consumers returning a product purchased online to a store will purchase another item while they are in the store.
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) The use of a shared database and core software modules from a single software manufacturer is an approach that many organizations have taken in the past.
A)True
B)False
Q2) Discuss the importantance of senior management to the success of the project.
Q3) The ____ stage of a project provides on-going technical support,delivers on-going training for new end users and to cover system upgrades and plans and implements necessary software upgrades.
A) design
B) maintenance and continuous improvement
C) implementation
D) software selection
Q4) According to a recent survey by the Aberdeen Group,nearly 50 percent of U.S.companies view expansion into global markets as a growth opportunity.
A)True
B)False
Q5) Explain supply chain management.
Q6) Discuss how to test the ERP system.
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Chapter 9: Business Intelligence
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Q1) Digital ____________________ present a set of key performance indicators about the state of a process at a specific point in time.
Q2) ____ is a BI tool used to explore large amounts of data for hidden patterns to predict future trends and behaviors for use in decision making.
A) Data mining
B) Data polling
C) Data analyzing
D) Data managing
Q3) Why are spreadsheets useful?
Q4) Some organizations have multiple data marts,each designed to meet the needs of a different organizational business unit.
A)True
B)False
Q5) ____________________ mining is the study of human interaction based on data gathered from mobile phones and other portable communicating devices.
Q6) Often the data analyzed by BI software comes from the vast amount of operational information captured by a company's ____________________ systems.
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Page 11
Chapter 10: Knowledge Management
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Q1) The expansion of the services sector,globalization,and the emergence of new information technologies have caused many organizations to establish KM programs in their Information Technology or Human Resource Management departments.
A)True
B)False
Q2) Managers must create a work __________________ that places a high value on tacit knowledge and that strongly encourages people to share it.
Q3) An organization's knowledge assets often are classified as either ____.
A) implicit or tacit
B) explicit or tacit
C) implicit or inferred
D) explicit or inferred
Q4) A major goal of knowledge management is to somehow capture and document the valuable work-related ____________________ knowledge of others.
Q5) A(n)____________________ is a collaborative Web site that allows users to create and edit Web page content freely using any Web browser.
Q6) How can business search software be used? Give an example.
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Page 12
Chapter 11: Enterprise Architecture
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Sample Questions
Q1) It takes the unique knowledge and skills of the organization's workers-the ____ of the organization-to develop these business processes effectively.
A) intellectual capital
B) hard assets
C) soft assets
D) structured assets
Q2) All organizations should use the same approach to realizing enterprise architecture.
A)True
B)False
Q3) Developing an enterprise architecture is like planning a city.
A)True
B)False
Q4) Name the nine phases of the TOGAF approach to generate an enterprise architecture.
Q5) Why is enterprise architecture important?
Q6) Software architecture includes multiple styles of computing,which are separated broadly into two categories: centralized and _____________________.
Q7) Identify the parts of a client/server architecture.
Page 13
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Chapter 12: Ethical, privacy, and Security Issues
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Q1) Although private-sector employees can seek legal protection against an invasive employer under various state statutes,the degree of protection varies widely by state.
A)True
B)False
Q2) In a nonprofit corporation,the board reports to shareholders,customers,employees,suppliers,and the community.
A)True
B)False
Q3) Viruses differ from worms in that they can propagate over a network without human intervention,sending copies of themselves to other computers by e-mail or Internet Relay Chat (IRC).
A)True
B)False
Q4) The IPS sits directly in front of the firewall and examines all the traffic passing through it.
A)True
B)False
Q5) ____________________ is a set of beliefs about right and wrong behavior.
Q6) Why is it important to conduct periodic IT security audits?
Page 14
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