Fundamentals of Information Systems
Exam Answer Key
Course Introduction
Fundamentals of Information Systems introduces students to the core concepts and components of information systems and their pivotal role in organizations. The course explores the relationship between people, data, processes, and technology, emphasizing how information systems support business operations, decision-making, and competitive strategies. Topics include hardware and software basics, networking, data management, system development, information security, and ethical considerations, offering a comprehensive foundation for further study and practical application in the field of information systems.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 1st Edition by David
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12 Chapters
1369 Verified Questions
1369 Flashcards
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M. Kroenke
Chapter 1: Introduction to MIS
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Business processes are synonymous with information systems.
A)True
B)False
Answer: False
Q2) An organization becomes a cost leader by focusing on adding value to its products to differentiate them from those of the competition.
A)True
B)False
Answer: False
Q3) Because of Moore's Law, the cost of data communications and data storage
A) has increased exponentially
B) has remained unchanged
C) is witnessing an upward trend
D) is essentially zero
Answer: D
Q4) Value chains do not exist in service-oriented companies.
A)True
B)False
Answer: False
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Chapter 2: Business Processes, Information Systems, and Information
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) A system is a group of components that interact to achieve some purpose.
A)True
B)False
Answer: True
Q2) A company's information system discovers a customer's poor credit history only after certain goods have been shipped to him. The information produced, as a result, was not useful because the data was ________.
A) inaccurate
B) too fine-grained
C) too coarse-grained
D) ill-timed
Answer: D
Q3) The average price of a movie ticket in the U.S. is $8. This is an example of ________.
A) data
B) information
C) metadata
D) value
Answer: B
Page 4
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Chapter 3: Hardware, Software, and Networks
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Which of the following is an input hardware device?
A) printer
B) scanner
C) thumb drive
D) projector
Answer: B
Q2) Which of the three tiers consists of computers, phones, and other devices that have browsers that request and process Web pages?
A) user tier
B) server tier
C) database tier
D) information tier
Answer: A
Q3) HTML is a markup language that fixes several XML deficiencies and is commonly used for program-to-program interaction over the Web.
A)True
B)False
Answer: False
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Chapter 4: Database Processing
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) With the help of a diagram, explain the difference between one-to-many and many-to-one relationships.
Q2) SQL can be used to create databases and database structures.
A)True
B)False
Q3) Structured Query Language is an international standard language for processing a database.
A)True
B)False
Q4) Relationships between tables in a relational database are accomplished by associating a foreign key in one table with a key field in another.
A)True
B)False
Q5) The easiest time to change the database structure is during the ________ stage.
A) data modeling
B) data warehousing
C) database design
D) data entry
Q6) What are the functions of a DBMS?
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Chapter 5: Using IS to Improve Processes
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) ________ processes schedule the equipment, people, and facilities necessary to build or assemble a product or provide a service.
A) Human resources
B) Sales and marketing
C) Outbound logistics
D) Operations
Q2) The most significant technology for improving business processes is ________.
A) TPS
B) ESS
C) ERP
D) CDMA
Q3) Accurate measures are exact and precise.
A)True
B)False
Q4) Inbound logistics receives, stores, and disseminates product input.
A)True
B)False
Q5) One cannot alter a business process without changing its structure.
A)True
B)False
Page 7
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Chapter 6: Supporting Processes with ERP Systems
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following industries was one of the first major customers of ERP?
A) the education industry
B) large aerospace manufacturers
C) large alcohol breweries
D) the retail industry
Q2) All the ERP products of Microsoft Dynamics are well integrated with Microsoft Office and Microsoft's development languages.
A)True
B)False
Q3) Which of the following is NOT included in an ERP solution?
A) database design
B) operational data
C) initial configuration data
D) stored procedures
Q4) Give several reasons why a firm might want to use an EAI rather than ERP.
Q5) The Sarbanes-Oxley Act compelled companies to exercise greater control over their financial processes.
A)True
B)False
Q6) Briefly describe the ERP products offered by Microsoft Dynamics.
Page 8
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Chapter 7: Supporting the Procurement Process with SAP
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) What were the two efficiency objectives that the warehouse team decided on for the procurement process?
Q2) What are internal controls?
Q3) Describe the three-way match needed to approve payments in CBI.
Q4) In the supply chain, the returns management process is used to manage the financial returns of a company.
A)True
B)False
Q5) CBI believed that SAP would help the company focus its processes on ________.
A) improving responsiveness to customers
B) achieving the lowest cost across the industry
C) achieving the lowest cost within its segment
D) improving the production of low-end bikes
Q6) Procurement is the process of collecting, storing, and physically distributing products to buyers.
A)True
B)False
Q7) Explain how 3D printing technologies will impact CBI's procurement process.
Q8) What are the main procurement activities?
Q9) Describe the two types of inventory used in CBI. Page 9
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Page 10
Chapter 8: Supporting the Sales Process with SAP
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Describe the benefits of SAP for CBI's sales process.
Q2) SAP helped CBI reduce the number of cancelled sales to its best customers.
A)True
B)False
Q3) B2B e-commerce refers to sales between companies.
A)True
B)False
Q4) Before the implementation of SAP at CBI, many sales orders were rejected due to a lack of inventory. Which of the following was the reason for this?
A) Sales staff were not given access to the warehouse database.
B) Accountants failed to check inventory before approving a sale.
C) Sales staff were not instructed to check the warehouse database.
D) Inventory data in the warehouse database used to lag by a day.
Q5) Explain the changes made to the sales process at CBI after the implementation of SAP.
Q6) Auctions provide goods and services at a stated price and arrange for the delivery of the goods.
A)True
B)False
Page 11
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Chapter 9: Collaboration Processes and Information Systems
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Strategic decisions are decisions that support processes concerning broad-scope, organizational issues.
A)True
B)False
Q2) The major tasks of a project are accomplished during the ________ activity of project management.
A) planning
B) starting
C) doing
D) wrapping up
Q3) Jennifer reviews Albert's documents only after he is done reviewing them himself. This is an example of parallel workflow.
A)True
B)False
Q4) What is a problem?
Q5) Synchronous communication occurs when team members communicate without meeting at the same time using technology.
A)True
B)False
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Chapter 10: The Impact of Web 20 and Social Media on Business Processes
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) What is collaborating media?
Q2) Users who contribute content to a Web 2.0 site are called ________.
A) crowd sources
B) mashups
C) prosumers
D) intermediaries
Q3) Wikipedia and Digg are examples of sharing social media sites.
A)True
B)False
Q4) ________ searches an organization's Web site and inserts ads that match content on that site.
A) AdWords
B) AdSense
C) Foursquare
D) Live Ads
Q5) Mashups are applications that provide standardized interfaces to users.
A)True
B)False
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Q6) Explain the difference between traditional software and Web 2.0 in terms of content.
Chapter 11: Business Intelligence
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) A digital dashboard is an electronic medium used to output data in the reporting process.
A)True
B)False
Q2) An RFM analysis considers how recently a customer has ordered and how much the customer has spent.
A)True
B)False
Q3) An organization uses SAP financial management software to store accounting details and Microsoft CRM software to record customer transactions. Managers face problems when they have to make decisions based on both sets of data, as the data are stored on two different platforms. Such data are referred to as ________ data.
A) nonintegrated
B) coarse
C) granular
D) inconsistent
Q4) Explain regression analysis with the help of an example.
Q5) Briefly describe the hardware and software used in BI systems.
Q6) Briefly describe the informing process.
Page 14
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Chapter 12: MIS Management Processes: Process
Management, Systems Development, and Security
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Documenting position sensitivity enables security personnel to prioritize their activities in accordance with possible risks and losses.
A)True
B)False
Q2) Briefly describe a virus, a Trojan horse, and a worm.
Q3) What is meant by pretexting and phishing?
Q4) A key is a number used to encrypt data.
A)True
B)False
Q5) Two different keys are used for coding and decoding in symmetric encryption. A)True
B)False
Q6) Which of the following is a valid difference between a password and user name?
A) A password is used to encode information whereas a user name is used to decode information.
B) A user name is more complex compared to a password.
C) A user name identifies the user whereas a password authenticates the user.
D) A user name is a primary authentication measure whereas a password is a secondary authentication measure.
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