Fundamentals of Information Systems Review
Questions
Course Introduction
Fundamentals of Information Systems introduces students to the core concepts, technologies, and applications that underpin modern information systems in organizations. The course covers key topics including the structure and components of information systems, data management, networking, security, and the role of information systems in supporting business processes and decision-making. Students will explore how information systems drive organizational efficiency, support strategic objectives, and respond to the evolving challenges of the digital world. Emphasis is placed on understanding both technical foundations and managerial perspectives, preparing students to effectively analyze and contribute to information systems projects across various industries.
Recommended Textbook
Business Driven Information Systems 2nd Edition by Paige Baltzan
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Page 2
Chapter 1: Competing in the Information Age
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Sample Questions
Q1) Knowledge includes the skills,experience and expertise coupled with information and _________ that creates a person's intellectual resources.
A) Resources.
B) Intelligence.
C) Expectations.
D) Enterprise information.
Answer: B
Q2) Kevin Campbell is an incoming student at your college.Kevin is frustrated by the cost of books,tuition and expenses,and he also needs to purchase a rather expensive laptop.In an effort to save money,Kevin begins a Facebook group finding other college students who need to purchase laptops.Soon,Kevin's Facebook group has close to 100,000 students.Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount.What business strategy is Kevin using to purchase laptops?
A) Collecting business intelligence.
B) Decreasing entry barriers.
C) Purchasing a substitute product.
D) Increasing buyer power.
Answer: D
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3
Chapter 2: Connectivity
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Sample Questions
Q1) An ___________ is an extension of an intranet that is available only to authorised outsiders,such as customers,partners and suppliers.
Answer: Extranet
Q2) Explain how Business 2.0 is helping communities network and collaborate.
Answer: Not Answer
Q3) Which benefits of a connected world makes all applications,equipment (such as a high-volume printer),and data available to anyone on the network,without regard to the physical location of the resource or the user?
A) Sharing resources
B) Providing opportunities
C) Reducing travel
D) All the answers are correct
Answer: A
Q4) The three Business 2.0 communication and collaboration tools a business can use to harness the power of people include blogs,wikis and mashups.
A)True
B)False
Answer: True
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Chapter 3: E-Business Mobile Business
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Sample Questions
Q1) Which of the following is a challenge facing an e-business?
A) Improving information content
B) Increasing convenience
C) Decreasing costs
D) Increasing liabilities
Answer: D
Q2) Susan teaches many individuals and business professionals how,why and the benefits and challenges to using social media.Of the five e-business challenges,which of the following is the most crucial challenge to consider before engaging in social media?
A) Adhering to taxation rules
B) Ensuring consumer protection
C) Identifying limited market segments
D) Managing consumer relationships
Answer: B
Q3) Routing information,sending information alerts,mapping densities and quantities are all examples of ___________ information systems.
Answer: Geographic
Q4) Compare the four categories of e-business models.
Answer: Not Answer
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Chapter 4: Decisions-Processes
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Sample Questions
Q1) When evaluating the six-step decision-making process,what occurs during the solution implementation step?
A) The process will begin again if the decisions made were incorrect
B) Definition of the problem as clearly and precisely as possible
C) Details of every solution possible including ideas that seem far fetched
D) The solution that best solves the problem is selected
Q2) Which of the following is a not a type of organisational information system?
A) Executive information system
B) Decisions support system
C) Analysis processing system
D) Transactional processing system
Q3) Todd Haitz is the marketing manager for the Australian Cricket Association.Todd analyses and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the below would be an internal KPI Todd would use to track his marketing campaigns?
A) Marketing campaign ROI
B) Marketing campaign percentage of fans purchasing Sports Illustrated magazine
C) Marketing campaign advertiser revenue sales
D) Marketing campaign market share
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Chapter 5: Technical Fundamentals
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Sample Questions
Q1) What is network topology?
A) Occurs when the sending computer divides a message into a number of efficiently sized units called packets,each of which contains the address of the destination computer
B) An intelligent connecting device that examines each packet of data it receives and then decides which way to send it onwards towards its destination
C) Refers to the geometric arrangement of the actual physical organisation of the computers and other network devices in a network
D) A model for applications in which the bulk of the back-end processing,such as performing a physical search of a database,takes place on a server,while the front-end processing,which involves communicating with the users,is handled by the clients
Q2) Network transmission media refers to the various types of media used to carry the signal between computers.
A)True
B)False
Q3) Identify the different computer categories and explain their potential business uses.
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Chapter 6: Systems Development Project Management
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Sample Questions
Q1) What is a project charter?
A) Specific factors that can limit options
B) Factors that are considered to be true,real,or certain without proof or demonstration
C) Quantifiable criteria that must be met for the project to be considered a success
D) A document issued by the project initiator or sponsor that formally authorises the existence of a project and provides the project manager with the authority to apply organisational resources to project activities
Q2) Which methodology provides a framework for breaking down the development of software into four gates?
A) Scrum
B) XP
C) RAD
D) RUP
Q3) A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system.
A)True
B)False
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Chapter 7: Managing Enterprise Architecture
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Sample Questions
Q1) Every company,regardless of size,relies on some form of MIS infrastructure,whether it is a few personal computers networked together or many interconnected around the world.
A)True
B)False
Q2) Performance measures how quickly a system performs a process or transaction.
A)True
B)False
Q3) A _______ site of the support disaster recovery system separates facility with computer equipment that requires installation and configuration.
Q4) Enterprise architecture is __________ and ___________.
A) Dynamic and static
B) Dynamic and continually changing
C) A client and a server
D) Hardware and software
Q5) __________ computing are applications hosted remotely and the service is changing the way everyone can access,deliver and use information.
Q6) Identify the environmental impacts associated with MIS.
Q7) Describe the characteristics of an agile enterprise architecture.
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Chapter 8: Databases-Business Intelligence
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Sample Questions
Q1) What type of integrity constraint does not allow someone to create an order for a non-existent customer?
A) Relational integrity constraint
B) Business-critical integrity constraint
C) Information-critical integrity constraint
D) None of the answers is correct
Q2) Why do relational databases use primary keys and foreign keys?
A) To create an entity
B) To create physical relationships
C) To create logical relationships
D) To create an attribute
Q3) Which of the following represents the different information granularities?
A) Detail,summary,aggregate
B) Document,presentation,spreadsheet,database
C) Individual,department,enterprise
D) None of the answers is correct
Q4) The financial industry uses business intelligence to predict hardware failures.
A)True
B)False
Q5) Explain the four primary traits that determine the value of information.
Page 10
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Chapter 9: Supply Chain Management and Customer Relationship Management
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Sample Questions
Q1) What is an organisation performing when it asks questions such as: 'Which customers are at risk of leaving'?
A) CRM reporting technologies
B) CRM analysing technologies
C) CRM processing technologies
D) CRM predicting technologies
Q2) A contact centre (or call centre)is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact centre is one of the best assets a customer driven organisation can have.Why?
A) Contact centres can identify suppliers who are in desperate need of assistance
B) Maintaining a high level of customer support is critical to obtaining and retaining customers
C) Contact centres are the only place to find answers to questions or solutions to customer problems
D) Most contact centres use analytical modelling technologies that provide business intelligence
Q3) Collaborative ______________ reduces product development costs.
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Chapter 10: Enterprise Resource Planning Collaboration Systems
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Sample Questions
Q1) _____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.
Q2) An integrated enterprise infuses support areas,such as finance,with a strong customer orientation.Integrations are achieved using________ .
A) CRM
B) Middleware
C) SCM
D) SYSPRO ERP
Q3) The SYSPRO ERP system used by Southern Engineering Services (SES)covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary users of SYSPRO ERP most likely operate in:
A) Accounting,finance,logistics and production
B) Human resources
C) Information technology
D) Customer service
Q4) Human resource component is one of the three most common _________ ERP components.
12
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Chapter 11: Ethics, Privacy-Information Security
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Sample Questions
Q1) An ethical computer use policy contains general principles to guide computer user behaviour.
A)True
B)False
Q2) Angela works for an identity protection company that maintains large amounts of sensitive customer information such as usernames,passwords and personal information numbers.Angela and a co-worker decide to use the sensitive information to open credit cards in a few of her customers' names.This is a classic example of which of the following security breaches?
A) A social engineer
B) An insider
C) A spammer
D) A dumpster diver
Q3) _________ occur when business data flows across international boundaries over the telecommunications networks of global information systems.
Q4) Explain the ethical issues in the use of information technology.
Q5) Intellectual property is ________________ creative work that is embodied in physical form and includes copyrights,trademarks and patents.
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Chapter 12: Future Trends
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Sample Questions
Q1) Organisations carefully watch trends for reasons including:
A) Find new ideas and innovations by studying trends and analysing publications
B) Thinking about the future is an antidote to a 'profit now,worry later' mentality that can lead to trouble in the long term
C) Any organisation that wants to compete in this hyperchanging world needs to make every effort to forecast the future
D) All of the answers are correct
Q2) The time to get products and services to market is being shortened by
Q3) Which of the following is one of the primary reasons for the increase in internet use?
A) Reorganisation
B) Connectivity technology
C) Organisational restructuring
D) All of the answers are correct
Q4) Internet-based operations require sophisticated knowledge workers and,thus,people with the right technical skills are likely to be heavily recruited over the next _____years.
Q5) The world's population is expected to double over the next ___________ years.
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