Fundamentals of Information Systems
Exam Answer Key
Course Introduction
Fundamentals of Information Systems provides an introduction to the core concepts, technologies, and managerial issues involved in the design, implementation, and use of information systems within organizations. The course covers the role of information systems in supporting business operations, decision-making, and strategic goals, while exploring key topics such as hardware, software, databases, telecommunications, security, and ethical considerations. Students will gain an understanding of how information systems enable effective business processes, improve organizational performance, and create competitive advantages in a rapidly changing technological landscape.
Recommended Textbook
Management Information Systems 6th Edition by Effy Oz
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14 Chapters
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Page 2
Chapter 1: Business Information Systems: an Overview
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Sample Questions
Q1) GISs are often used to manage daily operations as well as for planning and decision making.
A)True
B)False
Answer: True
Q2) What is the purpose of financial systems?
Answer: While accounting systems focus on recording and reporting financial changes and states,the purpose of financial systems is to facilitate financial planning and business transactions.In finance,information systems help organize budgets,manage cash flow,analyze investments,and make decisions that could reduce interest payments and increase revenues from financial transactions.
Q3) ____'s purpose is to pinpoint the people and organizations most likely to purchase what the organization sells and to promote the appropriate products and services to those people and organizations.
A) Accounting
B) E-commerce
C) Finance
D) Marketing
Answer: D
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Page 3
Chapter 2: Strategic Uses of Information Systems
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Sample Questions
Q1) JetBlue saves office space,rent,and electricity by using reservation agents who work from home,which is known as ____________________.
Answer: telecommuting
Q2) The United States,the European Union,and many other countries outlaw monopolies.
A)True
B)False
Answer: False
Q3) On the Web,an obvious example of alliances is a(n)____.
A) affiliate program
B) common agreement
C) common program
D) affiliate task
Answer: A
Q4) A company achieves ____________________ by using strategy to maximize its strengths,resulting in a competitive advantage.
Answer: strategic advantage
Q5) In today's highly competitive market,____________________ might determine an organization's rise or fall.
Answer: strategy
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Chapter 3: Business Functions and Supply Chains
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Q1) With a(n)____________________ system,totals of accounts receivable and accounts payable can be automatically transferred to a balance sheet.
Answer: accounting
Q2) ____ specifically refers to the efficiency of human resources.
A) Efficiency
B) Productivity
C) Enhancement
D) Effectiveness
Answer: B
Q3) The time between generating an idea for a product and completing a prototype that can be mass-manufactured is known as engineering lead time,or ____.
A) time to sell
B) time to distribute
C) time to produce
D) time to market
Answer: D
Q4) ____________________ (marketing over the telephone)makes extensive use of IT.
Answer: Telemarketing
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Chapter 4: Business Hardware
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Sample Questions
Q1) So far,PCs have trailed notebooks in terms of speed,memory,and hard disk capacity.
A)True
B)False
Q2) A(n)____________________ consists of one or more rigid platters installed in the same box that holds the CPU and other computer components,or attached externally to the computer,usually through a USB port.
Q3) What are impact printers?
Q4) ____________________ is a memory chip that can be rewritten and hold its content without electric power.
Q5) The Mac OS and Windows Vista operating systems include a voice recognition feature.
A)True
B)False
Q6) ____________________ receive signals from outside the computer and transfer them into the computer.
Q7) Describe ergonomic keyboards.
Q8) ____________________ is the number of bits per second that the bus can accommodate.
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Chapter 5: Business Software
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Q1) General-purpose applications are available as ____________________; that is,they come ready to install from an external storage medium such as a CD or a file downloaded from a vendor's Web site.
Q2) Web page development packages include ____,Dreamweaver,and GoLive.
A) Flash MX
B) FrontPage
C) FullPage
D) Acrobat
Q3) ____ primarily involves modifying programs to meet new business needs,but also debugging of errors that were not detected when testing the developed code.
A) Recoding
B) Reassembling
C) Coding
D) Maintenance
Q4) Programs that can handle many different types of data are called ____.
A) supermedia software
B) multisoftware
C) packaged software
D) multimedia software
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Chapter 6: Business Networks and Telecommunications
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Q1) With cellular phone networks,if the receiving phone is also mobile,the call is communicated to the ____ closest to the destination phone.
A) transistor
B) transceiver
C) cell transistor
D) cell band
Q2) A(n)____________________ usually links multiple LANs within a large city or metropolitan region and typically spans a distance of up to 50 kilometers (about 30 miles).
Q3) A peer-to-peer LAN is one in which no central device controls communications.
A)True
B)False
Q4) A communications ____________________ is the physical means that transports the signal,such as a copper wire telephone line,a television cable,or radio waves.
Q5) ____________________,which is essential to smooth operations in today's business world,is the transmittal of data and information from one point to another.
Q6) In ____________________,a message is broken up into packets.
Q7) What is the main drawback of wireless LANs?
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Chapter 7: Databases and Data Warehouses
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Q1) To retrieve records from a relational database,or to sort them,you must use a key.
A)True
B)False
Q2) Object-oriented databases (ODBs)do not store records,but data objects,which is an advantage for quick updates of data sets and the relationships among them.
A)True
B)False
Q3) A(n)____________________ creates a temporary table that is a subset of the original table or tables.
Q4) While a transactional database contains current data,which is disposed of after some time,the data in ____ is accumulated and might reflect many years of business activities.
A) data warehouses
B) data carts
C) information bases
D) information repositories
Q5) Discuss the security issues concerning databases.
Q6) What are the advantages to integrating SQL in a DBMS?
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Chapter 8: The Web-Enabled Enterprise
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Sample Questions
Q1) ____ is usually the most expensive of hosting options.
A) Dedicated hosting
B) Virtual private server hosting
C) Shared Hosting
D) Co-location
Q2) A(n)____________________ is any product that is sold for about the same price by a multitude of vendors in a highly competitive market,usually with a thin margin of profit.
Q3) ____________________ is used extensively in Web technologies so that the SCM systems of two organizations can "speak to one another."
Q4) ____ allows people to use their mobile devices to experience an event and react immediately.
A) M-commerce
B) E-commerce
C) M-marketing
D) E-marketing
Q5) A(n)____________________ is a small file that a Web site places on a visitor's hard disk so that the Web site can remember something about the surfer later.
Q6) What is the importance of blogs to commercial organizations?
Page 10
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Chapter 9: Challenges of Global Information Systems
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Sample Questions
Q1) Because nations use different ____________________ and rules in their daily business operations,sometimes records within one company are incompatible.
Q2) The UCC is trying to expand product codes to 14-digit ____________________.
Q3) Japanese companies own whole U.S.subsidiaries in every imaginable industry.
A)True
B)False
Q4) The United States uses a 12-hour time notation with the addition of a.m. or p.m., while other parts of the world use a 24-hour notation, called "military time" in the United States.
A)True
B)False
Q5) ____ is an international organization that monitors governments and commercial organizations around the world for violations of privacy.
A) Universal Privacy(UP)
B) Privacy International (PI)
C) Amnesty International (AI)
D) Universal Amnesty
Q6) How can cultural differences affect the establishing of international ISs?
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Chapter 10: Decision Support and Expert Systems
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Sample Questions
Q1) To turn data into useful information,the system utilizes its ____________________,which offers a single fixed model,a dynamically modified model,or a collection of models from which either the DSS or the user selects the most appropriate one.
Q2) A DSS might use a database created specially for that system,but DSSs are usually linked to databases used for other purposes as well,such as purchasing,shipping,billing,and other daily transactions.
A)True
B)False
Q3) An ES is constructed with a set of rules,but as data on real successes and failures of decisions is accumulated and fed into the system,the ____________________ refines the rules to accomplish a higher success rate.
Q4) Some companies offer ____ specifically designed to analyze shoppers' behavior at their sites based on captured data such as pages viewed,options clicked,and the sequence of pages shoppers view.
A) SCMs
B) GISs
C) data warehouses
D) DSSs
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Chapter 11: Business Intelligence and Knowledge Management
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Sample Questions
Q1) BI software has become so popular in large companies that Microsoft decided to integrate such software into its popular database management system,____.
A) SQL Server
B) MySQL
C) DB2
D) DBMS
Q2) Expertise in broad domains can be easily programmed in expert systems.
A)True
B)False
Q3) Employees who know very little about programming and report design are discovering that ____ software is becoming easier to use.
A) BI
B) AI
C) SGML
D) 2GL
Q4) Data-mining software searches through large amounts of data for meaningful patterns of information.
A)True
B)False
Page 13
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Chapter 12: Systems Planning and Development
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Q1) A data store is any event or sequence of events in which data are either changed or acted on,such as the processing of data into information or the application of data to decision making.
A)True
B)False
Q2) While DFDs are easy to learn and use,they have shortcomings-like any diagramming method-and cannot describe a system completely.
A)True
B)False
Q3) What are the benefits of standardization in planning?
Q4) The first step in systems analysis is ____,which determines whether there is a real need for a system and whether the system as conceived is feasible.
A) investigation
B) research
C) search
D) quest
Q5) XP is by far the most documented and best known of agile methods. A)True
B)False
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Chapter 13: Choices in Systems Acquisition
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Sample Questions
Q1) In-house IS salaries and benefits and expensive capital expenditures for items such as ____ tools are paid whether or not the IS staff is productive.
A) programming
B) CASE (computer-aided software engineering)
C) LCD monitors
D) 2GL
Q2) In-house development teams can usually complete a new application project in less time than an IT vendor can.
A)True
B)False
Q3) Risks of outsourcing are higher at ____ of decision making.
A) lower levels
B) the accounting level
C) higher levels
D) the network management level
Q4) An organization that offers the use of software through communication lines is called a(n)____________________.
Q5) Provide examples of typical outsourced IT services.
Q6) List the benefits and risks to renting and using software through the Web.
Page 15
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Chapter 14: Risks, security, and Disaster Recovery
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Q1) ____ a computer means using some or all of the resources of a computer linked to a public network without the consent of its owner.
A) Hijacking
B) Attacking
C) Phishing
D) Sequestering
Q2) Discuss natural disasters that pose a risk to ISs.
Q3) A(n)____________________ is a way to authenticate online messages,analogous to a physical signature on a piece of paper,but implemented with public-key cryptography.
Q4) Some viruses are called ____________________,analogous to the destructive gift given to the ancient Trojans.
Q5) ____ are measures taken to ensure that only those who are authorized have access to a computer or network or to certain applications or data.
A) Boarding keys
B) Encrypted passes
C) Boarding passes
D) Access controls
Q6) What is a Trojan horse?
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