Fundamentals of Information Systems
Textbook Exam Questions
Course Introduction
Fundamentals of Information Systems introduces students to the essential concepts and components that form the backbone of information systems in modern organizations. The course explores the role of information technology in business, fundamentals of hardware and software, data management, networking, and security. Students will examine how information systems support decision-making, streamline operations, and provide competitive advantages. Topics also cover system development processes and the ethical, legal, and social implications of technology use. By the end of the course, students will have a broad understanding of how information systems are designed, implemented, and managed to achieve organizational goals.
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Using MIS 3rd Edition by David M. Kroenke
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1664 Verified Questions
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2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Which of the following would be the most disruptive to the organization while implementing an information system?
A)obtaining or developing new programs
B)creating new databases
C)changing procedures
D)changing reporting relationships
Answer: D
Q2) The process of ________ moves work from people to computers.
A)automation
B)integration
C)management
D)operations
Answer: A
Q3) For information to be relevant,there must be an appropriate relationship between the cost of the information and its value.
A)True
B)False
Answer: False
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Which of the following is the most significant disadvantage to using asynchronous e-mail communication?
A)There is too much freedom.
B)It is tough to hide from email.
C)It is intrusive in that you have to remain online all the time.
D)It is expensive.
Answer: A
Q2) Which of the following statements is not true of the collaboration procedures?
A)Setting expectations for team members is the fundamental purpose of the planning phase.
B)Tasks are accomplished during the doing phase.
C)In the doing stage,it is often necessary to add or delete tasks or change task assignments.
D)Iteration and feedback are part of every phase of a project.
Answer: A
Q3) Microsoft Groove is the most popular version-control system for general business use.
A)True
B)False
Answer: False
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Chapter 3: Information Systems for Competitive Advantage
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Q1) The central idea of business process design is that ________.
A)existing processes should be improved or automated to create a new value chain.
B)business processes should be delinked to focus on their core competencies.
C)organizations should not automate or improve existing functional systems.
D)integrated,cross-functional business systems decrease efficiency of existing functional systems.
Answer: C
Q2) What are support activities of a value chain?
Answer: The support activities in the generic value chain contribute indirectly to the production,sale,and service of the product.They include procurement,which consists of the processes of finding vendors,setting up contractual arrangements,and negotiating prices.Supporting functions add value,albeit indirectly,and they also have costs.In the case of supporting activities,it would be difficult to calculate the margin because the specific value added by a support activity is difficult to know.
Q3) The digital divide separates those who have Internet access and those who don't.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) Microsoft Office is a closed source project.
A)True
B)False
Q2) Which device listed below is an example of a processing device?
A)keyboard
B)main memory
C)bar code scanner
D)printer
Q3) Servers often have no monitor or keyboard.
A)True
B)False
Q4) The term open source means that the source code of the program is ________.
A)available to the public
B)compatible with both 32-bit and 64-bit processors
C)available for licensing if desired
D)available only to carefully vetted contractors
Q5) Programmers are financially compensated for their contributions to open source software.
A)True
B)False
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Chapter 5: Database Processing
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Sample Questions
Q1) SQL stands for ________.
A)Standard Query Language
B)Standard Question Language
C)Structured Question Language
D)Structured Query Language
Q2) One of the operational tasks of the database administrator is to determine processing rights/restrictions on each table and column.
A)True
B)False
Q3) Database requirements are assessed through data gaps identified by the database developers.
A)True
B)False
Q4) Data aggregators obtain data from public and private sources and store and process it in sophisticated ways.
A)True
B)False
Q5) What is the purpose of a database?
Q6) How does normalization resolve the data integrity problem?
Page 7
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Chapter 6: Data Communications
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Q1) A computer network is a group of connected computers that communicate with each other.
A)True
B)False
Q2) A modem converts a TCP/IP signal to a wireless format.
A)True
B)False
Q3) A router is a special-purpose computer that moves network traffic from one node on a network to another.
A)True
B)False
Q4) ATM protocol only supports data communications.
A)True
B)False
Q5) If a business needs high speed in both directions they should select ________ modems.
A)ADSL
B)DSL
C)cable
D)SDSL
Page 8
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Chapter 7: How the Internet Works
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Q1) Layered protocol schemes are also referred to as protocol architectures.
A)True
B)False
Q2) A document's address on the Web is its ________.
A)DNS
B)TLD
C)URL
D)DNR
Q3) Briefly explain the data transmission protocol at the TCP/IP-OSI Layer-3.
Q4) ________ is the process of converting a domain name into a public IP address.
A)Domain name resolution
B)Universal resource location
C)Hypertexting
D)Metatagging
Q5) The DNS converts IP addresses into user-friendly domain names.
A)True
B)False
Q6) What is role of DHCP?
Q7) Explain domain name resolution.
Q8) What are the two kinds of IP addresses?
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Chapter 8: Business Process Management
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Sample Questions
Q1) Explain the requirement for a business process notation standard.
Q2) Which of the following is not a functional process in an organization?
A)customer relationship management
B)accounting
C)human resources
D)sales forecasting
Q3) MRP does not include the planning of personnel,equipment,or facilities requirements.
A)True
B)False
Q4) The purposes of the sales process include all of the following except ________.
A)finding prospects and transforming them into customers
B)managing customers by selling them more products
C)forecasting future sales
D)tracking orders
Q5) The problem with information silos is that decisions that are appropriate when considering only a single function like purchasing may create inefficiencies when the entire process is considered.
A)True
B)False
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Chapter 9: E-Commerce and Web 20
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Sample Questions
Q1) ________ is the process by which organizations involve their users in the design and marketing of their products.
A)Crowdsourcing
B)Viral marketing
C)Viral hook
D)Outsourcing
Q2) What is a supply chain? Why is a supply chain more like a network than a chain?
Q3) Programs running on the server tier computer that manage HTTP traffic are called Web servers.
A)True
B)False
Q4) With Google AdSense,ads are placed on your web site and you are paid if a visitor clicks them.
A)True
B)False
Q5) eBay is an example of an e-commerce auction site.
A)True
B)False
Q6) What is the bullwhip effect in the supply chain? Suggest a way to eliminate the bullwhip effect.
Page 11
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Chapter 10: Business Intelligence Systems
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Sample Questions
Q1) ________ involves searching for patterns and relationships among data.
A)Reporting
B)Data warehousing
C)Knowledge management
D)Data mining
Q2) OLAP provides the ability to sum,count,average,and perform other simple arithmetic operations on groups of data.
A)True
B)False
Q3) Users of data marts need not have the data management expertise that data warehouse employees have.
A)True
B)False
Q4) Reporting tools are used to address questions like: What has happened in the past? What is the current situation? How does the current situation compare to the past?
A)True
B)False
Q5) How are BI tools categorized?
Q6) What are expert systems? What are their primary disadvantages?
Page 12
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Chapter 11: Managing Development
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Q1) List the characteristics of a small-scale systems development.
Q2) With regard to the software component,software developers group fixes for high-priority failures into a patch that can be applied to all copies of a given product.
A)True
B)False
Q3) With regard to the software component,software developers group fixes for high-priority failures into ________ that can be applied to all copies of a given product.
A)a beta version
B)a patch
C)service packs
D)trial packs
Q4) In considering the trade-offs for systems development processes,what could cause diseconomies of scale?
A)adding more people
B)reducing budgetary allocations
C)revising requirements
D)lack of operational support by users
Q5) What is systems development? Why is it not exclusively a technical task?
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Chapter 12: Information Systems Management
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Sample Questions
Q1) A technical writer writes computer programs.
A)True
B)False
Q2) Data policies are almost all the same at every company.
A)True
B)False
Q3) Which of the following statements is true about a data dictionary?
A)Obsolete entries are usually retained in the data dictionary.
B)The data dictionary contains an entry for each standard data item.
C)Data administrators needn't maintain the data dictionary as it automatically updates itself.
D)Only large organizations are required to maintain a data dictionary.
Q4) What are the responsibilities of the data administration function?
Q5) Because of the movement toward outsourcing,some companies have started a separate group in the IS department for ________.
A)development
B)e-commerce
C)network administration
D)outsourcing relations
Q6) What is a steering committee?
Page 14
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Chapter 13: Information Security Management
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Q1) Which factor of risk assessment refers to the probability that a given asset will be compromised by a given threat,despite the safeguards?
A)likelihood
B)uncertainty
C)consequence
D)vulnerability
Q2) Organizations need a rehearsed incident-response plan in place.
A)True
B)False
Q3) Care must be taken when terminating employees because they may take harmful and malicious actions.
A)True
B)False
Q4) Differentiate between Trojan horses and worms.
Q5) Which of the following is an example of a human safeguard?
A)procedure design
B)firewalls
C)malware protection
D)application design
Q6) What are the three components of a security program?
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Chapter 14: International Dimension 1 - the Global Economy
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Q1) Because Getty Images licenses photos in digital format,its variable cost of production is essentially zero.
A)True
B)False
Q2) The growth in the world economy has major impacts on all activities in the value chain model.
A)True
B)False
Q3) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q4) Why is hardware the only component of an information system that is not affected by the global economy?
Q5) The changes brought about by the emergence of a global economy have been so dramatic that the structure of seemingly every industry has changed.
A)True
B)False
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Chapter 15: International Dimension 2 - Global Communication
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Sample
Questions
Q1) ASN defines an airliner as an aircraft capable of carrying two or more passengers.
A)True
B)False
Q2) If two databases refer to the same inventory then they contain duplicated records.Such databases are said to be ________.
A)partitioned
B)distributed
C)replicated
D)asymptotic
Q3) What are the issues to be addressed when localizing a computer program?
Q4) The process of making a computer program work in a second language is called localizing that software.
A)True
B)False
Q5) ASN data include information on commercial,military,and corporate airplanes.
A)True
B)False
Q6) In which situation can having a replicated database turn into a serious problem?
Page 17
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Chapter 16: International Dimension 3 - Global Is and the Value Chain
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Q1) Because of what economists call the ________ effect,a dollar spent will contribute two or three dollars of activity to the economy.
A)accelerator
B)bullwhip
C)just-in-time
D)globalization
Q2) Functional business processes are often well integrated.
A)True
B)False
Q3) Cross-functional systems readily accommodate differences in language,business practices,and cultural norms.
A)True
B)False
Q4) Social networks are popular in any culture with sufficient ________, A)computers
B)people
C)connectivity
D)communication skills
Q5) What is the accelerator effect?
Q6) What is the bullwhip effect? Page 18
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Chapter 17: International Dimension 4 - International It
Management and Development
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Sample Questions
Q1) Which of the following is not true regarding international computer security risk management?
A)Technical and data safeguards change for international information systems.
B)The likelihood of a threat is more difficult to estimate for international systems.
C)IT assets are subject to political threats,threats of civil unrest,threats from terrorists,and threats of natural disasters.
D)Because of the multitude of cultures,religions,nations,beliefs,and political views,uncertainty about risks to IS and IT infrastructure is high.
Q2) Regarding safeguards,technical and data safeguards change for international information systems.
A)True
B)False
Q3) The likelihood of a security threat is more easily estimated for international systems.
A)True
B)False
Q4) What recourse do companies have if they are affected by international computer crime?
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