Fundamentals of Information Systems
Question Bank
Course Introduction
Fundamentals of Information Systems introduces students to the essential concepts, technologies, and applications of information systems in organizations. This course explores how hardware, software, data, people, and processes work together to collect, process, store, and disseminate information that supports business operations and decision-making. Students will learn about system types, system development life cycles, database management, networking, cybersecurity, and the ethical and social issues related to information technology. Emphasis is placed on the strategic role of information systems in achieving organizational goals and competitive advantage, providing students with a foundation for further study in the field.
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Experiencing MIS 4th Edition by David Kroenke
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Chapter 1: The Importance of Mis
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Q1) If your password is complex,it is ideal to write the password on a piece of paper and keep it near your workstation.
A)True
B)False
Answer: False
Q2) Future business professionals need to be able to apply information technology to business.
A)True
B)False
Answer: True
Q3) Which of the following is necessary for effective collaboration?
A)focusing on individual goals
B)working individually on different projects
C)giving and receiving critical feedback
D)being nice to other individuals
Answer: C
Q4) The knowledge to manage information systems can lead to greater job security.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Business Processes, Information Systems and Information
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Q1) What is a business process? Define activities.
Answer: A business process is a network of activities for accomplishing a business function.Activities are specific tasks that need to be accomplished as part of the process.
Q2) Data that is summed is called information.
A)True
B)False
Answer: True
Q3) Data flows represent the movement of data from one activity to another.
A)True
B)False
Answer: True
Q4) In an IS framework,________ is the bridge between the computer side on the left and the human side on the right.
A)software
B)data
C)information technology
D)hardware
Answer: B
Page 4
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Q1) Jupiter Shop is an online store.Customers have to create an online account to purchase products.The purchased products are delivered free of cost.The address of delivery is stored,so that customers can choose the same address for future purchases.Jupiter Shop features seasonal discounts and exchange offers.It also accumulates redeemable points for regular shoppers.Which of the following statements describes the use of IS by Jupiter Shop to lock-in customers?
A)collecting feedback online
B)providing free home delivery
C)offering seasonal discounts
D)saving the delivery addresses
Answer: D
Q2) Each stage of the value chain not only adds value to the product but also
A)improves supplier relationships
B)devalues the final product
C)attracts competitors
D)accumulates costs
Answer: D
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Chapter 4: Hardware and Software
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Q1) What is an operating system? How is it different from an application program?
Q2) Which of the following refers to an application that runs on personal computers and does not need to connect to any server to run?
A)a thin-client application
B)a thick-client application
C)a firmware
D)a desktop program
Q3) How does a computer store data,and what are the different specifications of data size?
Q4) ________ is computer code as written by humans and that is understandable by humans.
A)Binary code
B)Bytecode
C)Source code
D)Machine code
Q5) A terabyte is a larger unit than a petabyte.
A)True
B)False
Q6) Differentiate between client and server computers.
Q7) How does open source work? How is it different from closed source projects?
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Chapter 5: Database Processing
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Q1) ________ is a popular enterprise DBMS product from IBM.
A)DB2
B)Access
C)MySQL
D)SQL Server
Q2) What are relational databases? What has led to the development of new nonrelational styles of database processing?
Q3) Which of the following is true of the relational database processing model?
A)It helps organisations store new data types such as images,audio,and videos.
B)It can efficiently store files with large collections of bits.
C)It supports very high transaction rates.
D)It represents relationships with the help of foreign keys.
Q4) Special data that describe the data contained in a database are called ________. A)metadata
B)primary data
C)closed matrices
D)open matrices
Q5) DB2 is a popular DBMS product that is licensed from Microsoft.
A)True
B)False
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Chapter 6: The Cloud
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Q1) Why is an internal information system that is built using Web services not considered as cloud technology?
Q2) Which of the following is a reason for the term elastic being used to define the cloud?
A)Operations staff manually allots fresh resources when the traffic increases.
B)Resources available for cloud-hosting are shared among customers.
C)Computing resources can be increased or decreased dynamically in cloud-based hosting.
D)Customers are provided a consistent bandwidth on the cloud.
Q3) If software licensed from others is to be installed on the cloud,licencess for replication of software must be purchased.
A)True
B)False
Q4) Cloud resources are pooled because many different organisations use the same physical hardware.
A)True
B)False
Q5) Why is the term "elastic" used to describe the cloud?
Q6) Why is the term "pooled" used to describe the cloud?
8
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Chapter 7: Organisations and Information Systems
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Q1) EAI connects system "islands" via a new layer of software.
A)True
B)False
Q2) Which of the following is a characteristic of workgroup information systems?
A)1000s of users
B)isolated problems
C)informal procedures
D)resistance to change
Q3) Which of the following statements is true of business process reengineering?
A)It is a very expensive process.
B)Due to its streamlined process,it requires no expertise.
C)When combined with ERP,it has a 100 percent success rate.
D)It is a very fast process and is easy to carry out.
Q4) Most organisations today create their own enterprise systems from scratch.
A)True
B)False
Q5) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q6) What are personal information systems?
Page 9
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Chapter 8: Social Media Information Systems
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Q1) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q2) Both community users and employees of SM sponsors process SM sites using elastic,cloud-based servers.
A)True
B)False
Q3) Content data is data about relationships.
A)True
B)False
Q4) Employees who contribute to and manage social networking sites will generate direct labour costs.
A)True
B)False
Q5) What are the six characteristics of Enterprise 2.0?
Q6) Social capital can be gained by limiting the number of friends.
A)True
B)False
Q7) Explain the data component of social media information systems (SMIS).
Q8) What are social media sponsors?
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Chapter 9: Business Intelligence Systems
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Q1) ________ reports are business intelligence documents that are updated at the time they are requested.
A)Dynamic
B)Subscriptions
C)Static
D)Third-party cookies
Q2) ________ is an open-source program supported by the Apache Foundation that manages thousands of computers and implements MapReduce.
A)Apache Wave
B)Linux
C)BigData
D)Hadoop
Q3) What is predictive-policing?
Q4) ________ are business intelligence documents that are fixed at the time of creation and do not change.
A)Subscriptions
B)Third-party cookies
C)Exception reports
D)Static reports
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Chapter 10: Information Systems Development
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Q1) Business analysts integrate the work of the programmers,testers,and users.
A)True
B)False
Q2) Actual systems development generally works in accordance with the waterfall nature of the systems development life cycle.
A)True
B)False
Q3) Mock-ups of forms and reports can generate similar benefits as a working prototype.
A)True
B)False
Q4) According to Brooks' Law,adding more people to a late project ________.
A)requires decreased staff coordination
B)makes the project later
C)decreases the overall cost
D)increases the project's timeline
Q5) Systems development is easy and risk-free.
A)True
B)False
Q6) Define the terms technical feasibility and organisational feasibility.
Page 12
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Chapter 11: Information Systems Management
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Q1) The ________ group's purpose is to protect information assets by establishing standards and management practices and policies.
A)outsourcing relations
B)data administration
C)development
D)operations
Q2) A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and so on,and is required to have an entrepreneurial attitude.
A)consultant
B)database administrator
C)small-scale project manager
D)systems analyst
Q3) Protection of information assets is a major function of the information systems department.
A)True
B)False
Q4) Explain the advantages to the management in outsourcing information systems.
Q5) What is the typical structure of an organisation's IS department?
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Chapter 12: Information Security Management
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Sample Questions
Q1) A password ________ a user.
A)authenticates
B)conceals
C)identifies
D)encrypts
Q2) Financial institutions must invest heavily in security safeguards because they are obvious targets for theft.
A)True
B)False
Q3) ________ take computers with wireless connections through an area and search for unprotected wireless networks.
A)Key punchers
B)Drive-by sniffers
C)Phishers
D)Hackers
Q4) A ________ has a microchip that is loaded with identifying data.
A)smart card
B)payment card
C)biometric passport
D)flashcard
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Which of the following is a primary criterion for judging team success?
A)striving to attain balance
B)giving and receiving critical feedback
C)demonstrating commitment to the group
D)meaningful and satisfying experience
Q2) Team rules are established during the planning phase of project management.
A)True
B)False
Q3) It is essential for team members to express any differences in perceptions of data.
A)True
B)False
Q4) The purpose of the ________ phase of project management is to ensure that tasks are accomplished on time.
A)planning
B)starting
C)doing
D)finalising
Q5) Explain the four phases of project management.
Q6) Differentiate between project data and project metadata.
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) The ________ collaboration tool set has a full set of features,including content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)minimal
B)optimal
C)good
D)comprehensive
Q2) With SharePoint,it is possible to filter task lists to show only noncompleted tasks.
A)True
B)False
Q3) What is version management and why is it important?
Q4) ________ communication occurs when team members do not meet at the same time.
A)Synchronous
B)Nonprocedural
C)Asynchronous
D)Procedural
Q5) SharePoint can be configured to send email alerts when certain events occur. A)True
B)False
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Chapter 15: Mobile Systems
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Q1) ________ data is data delivered to the user at the precise time it is needed.
A)Just-in-time
B)Context-sensitive
C)Object-oriented
D)Time-oriented
Q2) What are the different BYOD (bring your own device)policies currently being used?
Q3) ________ systems are information systems that support users in motion.
A)Web-based
B)Remote
C)Mobile
D)Data
Q4) Differentiate between native and thin-client mobile applications.
Q5) The disadvantages of employee use of mobile systems at work include higher costs and greater need for training.
A)True
B)False
Q6) Chrome is a term that refers to the visual overhead in a computer display.
A)True
B)False
Page 17
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) The ________ tab is used for configuring the appearance of Excel.
A)VIEW
B)HOME
C)DATA
D)REVIEW
Q2) In Excel,to insert new rows,click the number of the row above which new rows are to be added,and then select the number of rows to be added.
A)True
B)False
Q3) In Excel,the INSERT tab is used to add pictures,graphs,and hyperlinks.
A)True
B)False
Q4) To add graphs,hyperlinks,or images to an Excel worksheet,the ________ tab is used.
A)VIEW
B)FORMAT
C)INSERT
D)DATA
Q5) What is a spreadsheet?
Q6) The real power of Excel lies in its amazing computational capability.Explain.
Page 18
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Chapter 17: Database Design
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Q1) The data integrity problem can occur only if data are missing.
A)True
B)False
Q2) What are the different types of relationships represented in a data model?
Q3) In an entity-relationship (E-R)diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q4) Normalised tables eliminate ________.
A)data entry
B)data duplication
C)data dependency
D)data conversion
Q5) To represent an N:M relationship between two entities,two normalised tables are sufficient.
A)True
B)False
Q6) 1:N means that more than one entity is allowed on each side of the relationship.
A)True
B)False
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access,the Description of fields is used to ________.
A)define rules for how each field should behave
B)document the details of each field
C)specify the data types of the fields
D)define how the fields should behave in case of exceptions
Q2) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
Q3) Microsoft Access can be used to create and process queries.However,it does not provide a graphical interface for the queries.
A)True
B)False
Q4) In the ________ tab in Access,the Record section contains the Delete option.
A)Database Tools
B)File
C)Home
D)Fields
Q5) Explain the procedure for creating a new database using Microsoft Access.
Page 20
Q6) How can a user generate reports in Microsoft Access?
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Chapter 19: Using Excel and Access Together
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Q1) Explain the procedure for creating graphs in Microsoft Excel.
Q2) A user can produce two different reports from a single set of Excel data,by importing this data into Access and using the Access report generator.
A)True
B)False
Q3) Which of the following is true of import/export of data from Access to Excel?
A)The import/export process maintains an active connection to the source of the data.
B)If data in Access is changed,the data must be re-imported into Excel to be up-to-date.
C)Data can only be transferred by exporting the data into a text file and then importing that text data.
D)Delimited text files cannot be imported into both Excel and Access.
Q4) How can Excel be used to graph Access data?
Q5) To exchange data between Excel and Access,the data must be exported into a text file and then imported.
A)True
B)False
Q6) How are group totals created in Access?
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Chapter 20: Network and Cloud Technology
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Q1) ________ is the language that is commonly used for coding Web pages.
A)VPN
B)DSL
C)XML
D)HTML
Q2) The computers in two separate company sites must be connected using a
A)MAC
B)LAN
C)SOHO LAN
D)WAN
Q3) A(n)________ connects computers at different geographic locations.
A)SOHO LAN
B)Ethernet
C)WAN
D)LAN
Q4) Which of the following statements is true of JavaScript Object Notation (JSON)?
A)Documents using JSON can be processed only using Java programming language.
B)It contains a lot of metadata to validate the format of documents.
C)It is used to transmit volumes of data between browsers and servers.
D)JSON cannot be used to support Web services.
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.
A)True
B)False
Q2) Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform.
A)True
B)False
Q3) A new ERP implementation process cannot be carried out if a business is running on an old system.
A)True
B)False
Q4) PeopleSoft is an HR product developed in-house by Oracle.
A)True
B)False
Q5) Sage offers some components of its ERP products on the cloud as SaaS.
A)True
B)False
Q6) Give a brief description of Microsoft's ERP products.
Page 23
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Chapter 22: Supply Chain Management
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Q1) As a factor affecting supply chain performance,facilities concern the location and operations methodology of the places where products are fabricated or stored.
A)True
B)False
Q2) How do information systems affect supply chain performance?
Q3) The large fluctuations of bullwhip effect force organisations to stock fewer inventories than needed.
A)True
B)False
Q4) The presence of information systems has expanded supply chain speed.
A)True
B)False
Q5) Which of the following refers to the way organisations share their information?
A)intent
B)means
C)availability
D)purpose
Q6) Explain inter-enterprise processes with an example.
Q7) Explain the bullwhip effect with an example.
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) A hyper-social organisation has an established structured messaging process. A)True
B)False
Q2) Custom content management applications are expensive to develop and maintain.
A)True
B)False
Q3) Which of the following is characteristic of a hyper-social organisation?
A)using social media in an old-style,organisation-centric manner
B)interacting with customers and partners in a more humane way
C)sending messages that attempt to manage,influence,and control customers and partners
D)pertaining marketing to employees and not customers
Q4) Hyper-social organisations use social media in an organisation-centric manner. A)True B)False
Q5) Modern day customers want informed,useful interactions with product promoters. A)True
B)False
Q6) What is the purpose of a rich directory?
Q7) What is knowledge management? How does it benefit an organisation? Page 25
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Chapter 24: Database Marketing
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Q1) Which of the following statements is true about decision trees?
A)Decision tree analysis is a supervised data mining technique.
B)Decision trees can be transformed into a set of If/Then rules.
C)Decision tree algorithms are similar to one another.
D)Decision tree programs produce computer programs for trees set up by analysts.
Q2) Market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Q3) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A)cohesion
B)assurance
C)support
D)confidence
Q4) In RFM analysis,an R score of 5 shows that ________.
A)the customer has bought the most expensive item
B)the customer has purchased the least expensive item
C)the customer has not made recent purchases
D)the customer has frequently ordered costly items
Q5) What are decision trees? How do they classify people into groups?
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Chapter 25: Reporting Systems and Olap
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Q1) Which of the following types of reports is an example of a push report?
A)static report
B)query report
C)OLAP report
D)dynamic report
Q2) Which of the following is an electronic report medium that can be customised for a particular user?
A)PDF file
B)email alert
C)digital dashboard
D)Web site
Q3) Which of the following types of reports allows users to dynamically change report grouping structures?
A)query reports
B)OLAP reports
C)static reports
D)dynamic reports
Q4) What is the difference between push and pull reports?
Q5) Describe online analytical processing.
Q6) Explain report authoring,management,and delivery.
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Chapter 26: Systems Development Project Management
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Q1) What is a critical path? How is a critical path analysis done?
Q2) Increasing the cost of a project can reduce the time required to complete the project up to a certain point,beyond which,the time required would increase due to
A)economies of scale
B)diseconomies of scale
C)economies of scope
D)diseconomies of scope
Q3) The time involved in a project can always be reduced by increasing cost.
A)True
B)False
Q4) Large-scale systems development requires extended development intervals that extend up to 5 years.
A)True
B)False
Q5) One approach businesses take to address scheduling challenges in large-scale systems is avoiding the development of software in-house.
A)True
B)False
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Chapter 27: Agile Development
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Q1) The function of a scrum master is to ________.
A)change product requirements and their priority
B)test programs on a regular basis
C)stop misuse of meeting time
D)develop the database design
Q2) Scrum essentials encourage minimal documentation.
A)True
B)False
Q3) Who are considered scrum members?
Q4) Why is the systems development life cycle (SDLC)losing credibility?
Q5) In the scrum process,a stand-up is a 15-minute team meeting.
A)True
B)False
Q6) The systems development life cycle (SDLC)gained popularity when the U.S.Department of ________ stipulated that it would be used for all software development contracts.
A)Education
B)Agriculture
C)Commerce
D)Defence
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Chapter 28: Business Process Management
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Q1) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q2) The credit-check process is independent of the inclusion or exclusion of new categories of customers.
A)True
B)False
Q3) Business processes and information systems overlap.
A)True
B)False
Q4) Which of the following is the first step in processing a purchase order?
A)checking customer credit
B)approving special terms
C)preparing quotation
D)verifying availability
Q5) A(n)________ is a collection of data.
A)inventory
B)repository
C)data flow
D)role
Page 31
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Chapter 29: International Mis
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Q1) ________ database processing refers to the processing of a single database that resides in multiple locations.
A)Clustered
B)External
C)Hypermedia
D)Distributed
Q2) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Q3) Thanks to information systems,any value chain activity can be performed from anywhere in the world.
A)True
B)False
Q4) To localise a computer program,all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
Q5) Which of the following statements is true of inherent processes?
Q6) Which of the following is an advantage of functional systems?
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