Fundamentals of Information Systems
Exam Materials
Course Introduction
Fundamentals of Information Systems introduces students to the core concepts, technologies, and strategies underlying the modern use of information systems within organizations. The course explores how information systems support business processes, decision making, and competitive advantage while examining the fundamental components such as hardware, software, data, people, and procedures. Students will learn about systems development, databases, networking, cybersecurity, and the ethical and social implications of information technology. By integrating theory with practical examples, the course equips students with a foundational understanding of how information systems are designed, implemented, and managed to support organizational goals.
Recommended Textbook
Experiencing MIS 5th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) What is meant by systems thinking?
Answer: Systems thinking is the ability to model the components of a system,to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
Q2) In a job interview,Roy is asked to use a product that he has never used before and is not familiar with: Which of the following skills is the interviewer trying to test?
A) systems thinking
B) abstract reasoning
C) collaboration
D) ability to experiment
Answer: D
Q3) ________ is the ability to make and manipulate models.
A) Abstract reasoning
B) Systems thinking
C) Social learning
D) Experimentation
Answer: A
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Chapter 2: Business Processes information Systems and Information
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Q1) Members of a team in a company need to understand business processes since they need to evaluate new technologies.
A)True
B)False
Answer: True
Q2) According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.
A)True
B)False
Answer: False
Q3) According to the business process modeling notation standard,the end of a business process is symbolized by a circle having a narrow border.
A)True
B)False
Answer: False
Q4) Information is data presented in a meaningful context.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Which of the following is true if the threat from substitutes is strong?
A) Customers are likely to switch to competitors' products.
B) Competitors' products are of a lower quality.
C) Competitors are yet to overcome the entry barriers.
D) Prices of competitors' products are higher.
Answer: A
Q2) Porter originally developed the five forces model in order to understand organizations' competitive environment.
A)True
B)False
Answer: False
Q3) Which of the following statements describes a scenario in which the bargaining power of a supplier is strong?
A) Competitors' have decreased demand for raw materials.
B) The availability of raw materials is less.
C) The supplier has excess inventory.
D) There are many suppliers providing the same raw materials for comparable prices.
Answer: B
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Chapter 4: Hardware and Software
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Q1) Briefly describe how a computer works.
Q2) What is unique about Linux as an operating system?
Q3) To execute an instruction,data is moved from the main memory to the CPU via the ________.
A) bus
B) operating system
C) cache
D) application
Q4) The CPU keeps rarely used instructions in the cache.
A)True
B)False
Q5) An exabyte is 1,024 petabytes.
A)True
B)False
Q6) How does open source work? How is it different from closed source projects?
Q7) An individual buying a computer program ________.
A) accrues liability for the usage of the program
B) can install the program on multiple computers
C) just buys a license to use the product
D) can use the same license to activate another program
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Chapter 5: Database Processing
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Q1) In single-user databases,the application,the DBMS,and the database all reside on a user's computer.
A)True
B)False
Q2) In a database,a table is formally referred to as a ________.
A) matrix
B) field
C) record
D) relation
Q3) In a database,rows are also called ________.
A) records
B) fields
C) tables
D) files
Q4) Which of the following best describes the metadata in a database?
A) data that cannot be used as an information resource
B) special data that describes the structure of a database
C) data that describes a Web page
D) special data that is unique to a specific user
Q5) Explain database management systems (DBMS).
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Chapter 6: The Cloud
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Q1) A small company is likely to choose IaaS as it does not require much technical expertise to load operating systems on a server.
A)True
B)False
Q2) Why is the term "elastic" used to describe the cloud?
Q3) Remote action systems increase time and travel expenses.
A)True
B)False
Q4) Content delivery networks (CDNs)are used to store and deliver content that rarely changes.
A)True
B)False
Q5) Which of the following is a characteristic of a private cloud?
A) Organizations define their own set of standards for interactions between programs.
B) Idle servers on a private cloud can be allocated to other organizations.
C) A private cloud is most likely to be built by a small organization.
D) Most organizations avoid having multiple database servers in a private cloud.
Q6) Why is cloud hosting preferred to in-house hosting?
Q7) Explain how platform as a service (PaaS)works.
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.
A)True
B)False
Q2) Personal information systems are most likely to be used by ________.
A) physician partnerships
B) drug salespersons
C) PRIDE systems
D) hospitals
Q3) Which of the following statements is true of workgroup information systems?
A) Workgroup information systems that support a particular department are called enterprise information systems.
B) Workgroup information systems that support a particular business function are called personal information systems.
C) The users of workgroup information systems are defined by levels of security authorization.
D) Workgroup information systems typically support 10 to 100 users.
Q4) What is ERP?
Q5) What are information silos?
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Chapter 8: Social Media Information Systems
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Q1) According to McAfee's Enterprise 2.0 model,creating enterprise content via blogs,wikis,discussion groups,and presentations is part of authoring.
A)True
B)False
Q2) A ________ is a statement that delineates employees' rights and responsibilities.
A) statement of purpose
B) bill of labor
C) social media policy
D) corporate datasheet
Q3) Explain the hardware component of social media information systems (SMIS)with respect to each of the three organizational roles.
Q4) Crowdsourcing is the dynamic social media process of employing users to participate in product design or product redesign.
A)True
B)False
Q5) In social CRM,relationships between organizations and customers are fixed.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Business intelligence systems are information systems that process operational and other data to analyze past performance and to make predictions.
A)True
B)False
Q2) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A) Data encryption
B) Push publishing
C) Data mining
D) Pull publishing
Q3) ________ refers to the level of detail represented by data.
A) Abstraction
B) Granularity
C) Dimensionality
D) Aggregation
Q4) Data marts are data collections that address the needs of a particular department or functional area of a business.
A)True
B)False
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Chapter 10: Information Systems Development
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Q1) Plunge installation is sometimes called direct installation.
A)True
B)False
Q2) The maintenance phase can start another cycle of the systems development life cycle.
A)True
B)False
Q3) What are the four ways in which organizations can implement a system conversion?
Q4) Explain how diseconomies of scale can affect systems development.
Q5) The security needs of an information system are determined during the component design phase of the systems development life cycle.
A)True
B)False
Q6) Systems development is easy and risk-free.
A)True
B)False
Q7) The third phase of the systems development life cycle is the component design phase.
A)True B)False
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Chapter 11: Information Systems Management
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Q1) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q2) The structure of the IS department typically remains unchanged among organizations.
A)True
B)False
Q3) It is impossible to outsource an entire business function.
A)True
B)False
Q4) Which of the following is a responsibility of a systems analyst?
A) advising the CIO on emerging technologies
B) determining system requirements
C) monitoring and fixing computer networks
D) managing the IT department
Q5) What is the typical structure of an organization's IS department?
Q6) Explain the responsibilities of information systems users.
Q7) For service oriented outsourcing,the vendor is in the driver's seat.
A)True
B)False
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Chapter 12: Information Security Management
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Q1) Describe an incident-response plan.
Q2) In terms of password management,when an account is created,users should
A) create two passwords and switch back and forth between the two B) immediately change the password they are given to a password of their own C) maintain the same password they are given for all future authentication purposes D) ensure that they do not change their passwords frequently, thereby reducing the risk of password loss
Q3) Spyware programs are installed on a user's computer without the user's knowledge. A)True B)False
Q4) How can data safeguards protect against security threats?
Q5) A person should preferably use the same password for different sites so as to avoid confusion.
A)True B)False
Q6) What are some of the recommended personal security safeguards against security threats?
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Which of the following is true of project data?
A) It is not part of the collaboration's work product.
B) Project data is data that is used to manage the project.
C) It should recommend solutions for a problem-solving project.
D) Project data is not subject to iteration and feedback.
Q2) Which of the following guidelines must be followed for providing and receiving critical feedback?
A) make personal comments
B) give specific details
C) avoid suggestions
D) dominate the group
Q3) Different people usually perceive a problem in the same way.
A)True
B)False
Q4) Schedules,tasks,budgets,and other managerial data are examples of project metadata.
A)True
B)False
Q5) Explain the three primary criteria for successful collaboration.
Q6) Differentiate between cooperation and collaboration with examples. Page 15
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) The degree of version management is very high in email attachments.
A)True
B)False
Q2) Synchronous communication is defined as ________.
A) communication between people and groups in the same time zone
B) communication between people working in the same department
C) internal communication between the members of a specific group
D) communication that occurs when all team members meet at the same time
Q3) With the ________ collaboration tool set,a participant should be able to collaborate with his team,though he will get little support from the software.
A) minimal
B) optimal
C) good
D) comprehensive
Q4) What is version management and why is it important?
Q5) SharePoint can be configured to send email alerts when certain events occur.
A)True
B)False
Q7) Explain version control with a simple example. Page 17
Q6) Explain the importance of Microsoft SharePoint in task management.
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Chapter 15: Mobile Systems
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Q1) Thin-client applications are limited by the capabilities of the browser.
A)True
B)False
Q2) Unlike native applications,thin-client applications have one code base and one development team.
A)True
B)False
Q3) Just-in-time data removes the premium for the ability to access,query,and present product data.
A)True
B)False
Q4) Native mobile applications can be differentiated from thin-client mobile applications in that native mobile applications ________.
A) are developed by technically oriented Web developers and business professionals
B) generally use HTML5, CSS3, and JavaScript as development languages
C) only run on the operating system for which they are programmed
D) are dependent on platforms provided by browsers
Q5) What is just-in-time data?
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) A user types in a1 and a2 in the cells G1 and G2: If the user selects those two cells and drags the small black box to the four cells below them,then the four cells ________.
A) will display a3, a4, a5, and a6
B) will display b1, b2, c1, and c2
C) will remain blank
D) will display a1, a2, a1, and a2
Q2) In Excel,the REVIEW tab is used to format a page for printing.
A)True
B)False
Q3) The ________ tab is used for configuring the appearance of Excel.
A) VIEW
B) REVIEW
C) DATA
D) HOME
Q4) The real power of Excel lies in its amazing computational capability: Explain.
Q5) Excel lacks features that can add data based on a pattern.
A)True
B)False
Q6) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 17: Database Design
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Q1) The data integrity problem can occur only if data are missing.
A)True
B)False
Q2) The general goal of normalization is to construct tables such that every table has a single topic or theme.
A)True
B)False
Q3) In an entity-relationship (E-R)diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q4) Which of the following is true of entities?
A) An identifier's value is associated with every entity in the data model.
B) Entities can only represent a logical construct or transaction, not a physical object.
C) Entities' characteristics are described by attributes.
D) The relationships between entities are known as attributes.
Q5) Explain the role of users in designing a database.
Q6) What are the different types of relationships represented in a data model?
Q7) How is a data model transformed into a database design?
Page 21
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Chapter 18: Using Microsoft Access 2013
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Q1) In Access,the step after creating a relationship between two tables is ________.
A) to create macros
B) to enter data
C) to provide descriptions to each of the tables
D) to create queries
Q2) How can a user generate reports in Microsoft Access?
Q3) To create a query in Microsoft Access,one must drag columns out of the required tables into the grid in the lower part of the query definition form.
A)True
B)False
Q4) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
Q5) Any text entered as the Description of a field is displayed as help text on forms. A)True
B)False
Q6) Explain the procedure for creating a new database using Microsoft Access.
Q7) What steps must a database designer take before creating a database with Access?
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Chapter 19: Using Excel and Access Together
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Q1) How can Excel be used to graph Access data?
Q2) ________ is well-suited for tracking orders,inventory,equipment,people,and so forth.
A) Microsoft Access
B) Microsoft Word
C) Microsoft PowerPoint
D) Microsoft Publisher
Q3) How are group totals created in Access?
Q4) To import data into Excel,open Excel,click the Data tab,and in the Get External Data section of that ribbon click From Text.
A)True
B)False
Q5) A user can produce two different reports from a single set of Excel data,by importing this data into Access and using the Access report generator.
A)True
B)False
Q6) Explain the significance of using Access and Excel together.
Q7) What is import/export of data? Why is it necessary to refresh the import/export data in Excel and Access on a timely basis?
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following is the protocol commonly used for wireless LAN?
A) IEEE 802.11
B) LISTSERV
C) DSL
D) IEEE 802.3
Q2) A(n)________ is a set of rules that programs on two communicating devices follow.
A) domain
B) attribute
C) protocol
D) database
Q3) DSL operates on the same lines as voice telephones.
A)True
B)False
Q4) What is a domain name? What is the procedure to get a domain name?
Q5) The user tier consists of computers,phones,and other devices.
A)True
B)False
Q6) What is the difference between a LAN and a WAN? Give an example of how each one could be used in business.
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) The differences between as-is processes and the blueprint should be reconciled after the ERP system has been implemented.
A)True
B)False
Q2) Stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A)True
B)False
Q3) Oracle's ERP products are designed according to SOA principles and hence are adaptable and customizable.
A)True
B)False
Q4) Which of the following statements is true of Microsoft's ERP products?
A) Dynamics CRM is a true ERP product used by large organizations.
B) GP is the easiest of Microsoft's ERP products to install.
C) Nav is likely to continue as a general-ledger program in the future.
D) AX was developed in-house by Microsoft.
Q5) Give a brief description of Infor's ERP products.
Q6) Give a brief description of Microsoft's ERP products.
Page 25
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Chapter 22: Supply Chain Management
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Q1) The large fluctuations of bullwhip effect force organizations to stock fewer inventories than needed.
A)True
B)False
Q2) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
Q3) The cloud has increased the costs of integrating an organization's information systems.
A)True
B)False
Q4) Because of the nature of the bullwhip effect,________ face maximum variation in demand.
A) suppliers
B) manufacturers
C) distributors
D) retailers
Q5) Information systems have enabled suppliers to increase the size of their inventories.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) Which of the following dynamic process activities involves publicizing community successes?
A) sense
B) activate
C) engage
D) story tell
Q2) The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A) knowledge management
B) value engineering
C) knowledge engineering
D) earned value management
Q3) Knowledge management has transitioned from authentic relationships to structured systems.
A)True
B)False
Q4) What are the characteristics of a hyper-social organization?
Page 27
Q5) What is knowledge management? How does it benefit an organization?
Q6) What is the purpose of a rich directory?
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Chapter 24: Database Marketing
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Q1) In RFM analysis,an F score of 1 shows that ________.
A) the customer has bought the least expensive item
B) the customer has frequently placed an order
C) the customer has always bought the most expensive item
D) the customer has rarely made a purchase
Q2) Groups created by decision tree algorithms are as different from each other as possible.
A)True
B)False
Q3) Market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Q4) ________ is a way of analyzing and ranking customers according to their purchasing patterns.
A) Composite forecast
B) RFM analysis
C) Regression analysis
D) Delphi technique
Q5) Describe the process of conducting RFM analysis.
Q6) Define the three market-basket terminologies: support,confidence,and lift.
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Chapter 25: Reporting Systems and OLAP
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Q1) In an OLAP report,a data item that is to be processed is called a ________.
A) measure
B) dimension
C) cube
D) target
Q2) An OLAP cube is a characteristic of a measure in an OLAP report.
A)True
B)False
Q3) A reporting system uses metadata to prepare and deliver reports to users on a timely basis.
A)True
B)False
Q4) Explain report authoring,management,and delivery.
Q5) Purchase date is an example of a ________ in an OLAP report.
A) measure
B) cube
C) dimension
D) variable
Q6) What is the difference between push and pull reports?
Q7) Describe online analytical processing.
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Chapter 26: Geographic Information Systems GIS
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Q1) Which of the following is a drawback of vector maps?
A) They become blurry when enlarged.
B) They make straight lines appear distorted and irregular.
C) Their construction requires human involvement in most cases.
D) Their features cannot be readily identified by GIS applications.
Q2) Once created,vector maps scale perfectly.
A)True
B)False
Q3) How does the Military Grid Reference System (MGRS)work?
Q4) The modifiable areal unit problem is a condition that occurs when point-based spatial data are aggregated into regions and the results depend on how the regions are defined.
A)True
B)False
Q5) Operations personnel are involved in the capture of geospatial data.
A)True
B)False
Q6) Geospatial data is data that can be ordered in reference to the earth.
A)True
B)False
Page 31
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Chapter 27: Systems Development Project Management
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Q1) A(n)________ is the sequence of activities that determine the earliest date by which a project can be completed.
A) Gantt chart
B) critical path
C) encryption algorithm
D) scatter plot
Q2) Baseline WBS can be used for monitoring a project.
A)True
B)False
Q3) In case of task dependencies in a project,all tasks must begin and end at the same time.
A)True
B)False
Q4) A(n)________ is a hierarchy of the tasks required to complete a project.
A) scatter plot
B) work breakdown structure
C) encryption algorithm
D) V-Model
Q5) What are the trade-offs in a systems development project's requirements,cost,and time?
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Chapter 28: Agile Development
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Q1) Why is the systems development life cycle (SDLC)called the waterfall method?
A) It does not return to a development phase that has been completed.
B) It uses feedback from team members to schedule tasks.
C) It delivers a working version of the product at frequent intervals.
D) It can be used only for projects on information systems.
Q2) Agile development methodologies are applicable only to team projects on information systems.
A)True
B)False
Q3) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
Q4) The systems development life cycle (SDLC)processes are designed to frequently deliver a working version of a product.
A)True
B)False
Q5) What are the principles of agile development methodologies?
Q6) In a scrum,who is a product owner?
Q7) According to the scrum essentials,when is a project said to be done?
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Chapter 29: Business Process Management
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Q1) Which of the following statements is true about choosing whether to develop information systems or business processes first?
A) For a business process that is being constructed, building an IS after creating the business process is likely to cause problems.
B) If an information system is built after the creation of business processes, other business processes that use the same IS can be integrated easily.
C) If business processes are built after the IS development process, activities that are not part of the IS may not be considered.
D) If an information system is built first, the development team should determine the requirements by itself.
Q2) In which of the following types of BPM scopes does problem resolution occur via committee and policy?
A) functional
B) departmental
C) inter-enterprise
D) enterprise
Q3) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
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Sample Questions
Q1) How does the global economy change competitive strategy?
Q2) The purpose and scope of a system are determined in the systems definition stage of the Software Development Life Cycle (SDLC).
A)True
B)False
Q3) Which of the following statements is true of inherent processes?
A) Creating an accurate as-is international process management model is inexpensive and easy.
B) Determining the criteria to be used for evaluating the alternative international processes takes little time.
C) Each software product assumes that the software will be used by people filling particular roles and performing their actions in a certain way.
D) In the future, it is likely that international business processes will be developed more like intra-department business processes.
Q4) Information systems support just-in-time (JIT)inventory techniques. A)True B)False
Q5) What are the challenges of international information systems management?
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