Fundamentals of Information Systems
Exam Answer Key
Course Introduction
Fundamentals of Information Systems introduces students to the core concepts, technologies, and applications that form the foundation of modern information systems in organizations. The course explores the role and impact of information systems in supporting business processes, decision-making, and competitive strategies. Key topics include hardware and software components, database management, networks and communication, internet technologies, systems development, and ethical issues related to information systems. Through case studies and practical exercises, students gain a broad understanding of how information systems are designed, implemented, and managed to achieve organizational goals.
Recommended Textbook
Experiencing MIS 4th Edition by David
M. Kroenke
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) Good passwords contain a complete dictionary word.
A)True
B)False
Answer: False
Q2) Which of the following statements best describes Moore's Law?
A)A computer becomes obsolete within 18 months.
B)The number of transistors per square inch on an integrated chip doubles every 18 months.
C)The total number of transistors produced in the world doubles every 18 months.
D)The speed of a computer doubles every 18 months.
Answer: B
Q3) What is meant by systems thinking?
Answer: Systems thinking is the ability to model the components of a system,to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
Q4) If someone asks you for your password,do not share it with them.
A)True
B)False
Answer: True
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Chapter 2: Business Processes information Systems and Information
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Q1) Buyers read vendor and product data from the vendor data repository,but they don't write them.
A)True
B)False
Answer: False
Q2) Which of the following are actors in an information system?
A)software and hardware
B)procedures and people
C)data and software
D)hardware and people
Answer: D
Q3) The major benefit of automating a process is that the data stored in databases and other repositories can readily be processed to produce information.
A)True
B)False
Answer: True
Q4) Define information.
Answer: The most common definition of information is that information is knowledge derived from data,where data is defined as recorded facts or figures.
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) As Porter says,the processes and systems in an organization pursuing differentiation strategy must ________ to avoid negative margins.
A)create sufficient value to cover their costs
B)provide products at lowest costs to customers
C)make it easy for products to be duplicated
D)give stiff competition to other similar products
Answer: A
Q2) An organization responds to the structure of its industry by choosing a(n)________ strategy.
A)competitive
B)growth
C)leadership
D)operational
Answer: A
Q3) The bargaining power of competitors is one of the competitive forces identified by Porter.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Hardware and Software
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Q1) Which of the following is true of in-house custom-developed software?
A)They are less expensive than off-the-shelf software.
B)The organization has to tailor its applications to the software.
C)They are easy and comparatively cheap to make.
D)Custom-developed software require no adaption even if needs change.
Q2) To execute an instruction,the CPU moves the instruction from main memory via the cache.
A)True
B)False
Q3) Which of the following is true of a 32-bit CPU?
A)It cannot effectively utilize more than 4GB of main memory.
B)It has a higher speed than any other processor.
C)It is ideal for creating large,complicated spreadsheets.
D)It is more expensive than the 64-bit CPU.
Q4) How does open source work? How is different from closed source projects?
Q5) Memory swapping is the process of transferring data between the main memory and the cache.
A)True
B)False
Q6) What are the different categories of application programs?
Page 6
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Chapter 5: Database Processing
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Q1) How can one prevent the lost-update problem of multi-user processing?
Q2) Columns are also called records.
A)True
B)False
Q3) ________ is an international standard language for processing a database.
A)Hypertext Markup Language
B)Dynamic HTML
C)Structured Query Language
D)Sybase Language
Q4) A key is a column or a group of columns that identifies a unique row in a table.
A)True
B)False
Q5) ________ refers to software systems that support very high transaction rates processing relatively simple data structures,replicated on many servers in the cloud.
A)NoSQL DBMS
B)MySQL DBMS
C)Enterprise DBMS
D)Personal DBMS
Q6) What is a database application?
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Chapter 6: Data Communication and the Cloud
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Q1) The user tier consists of computers,phones,and other devices.
A)True
B)False
Q2) In the three-tier architecture arrangement,what is the second tier?
A)Web tier
B)database tier
C)server tier
D)user tier
Q3) Narrowband lines typically have transmission speeds less than ________.
A)256 kbps
B)56 kbps
C)126 kbps
D)64 kbps
Q4) DSL operates on the same lines as voice telephones.
A)True
B)False
Q5) With a WAN,an organization can place communications lines wherever it wants because all lines reside on its premises.
A)True
B)False
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Chapter 7: Organizations and Information Systems
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Q1) Explain inter-enterprise information systems.
Q2) ________ is the activity of altering and designing business processes to take advantage of new information systems.
A)Business process management
B)Business process reengineering
C)Business process improvement
D)Business process interoperability
Q3) Enterprise resource planning is ________.
A)a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform
B)a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service
C)a suite of software applications that integrates existing systems by providing layers of software that connect applications together
D)a Web application that allows businesses to manage customer suggestions and complaints in a structured fashion
Q4) Explain the four phases of the customer life cycle.
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Chapter 8: Social Media Information Systems
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Q1) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q2) According to McAfee,Enterprise 2.0 workers want applications that enable them to rate tagged content and to use the tags to predict content that will be of interest to them.Which of the following characteristics of Enterprise 2.0 does this refer to?
A)search
B)authoring
C)signals
D)extensions
Q3) Explain the software component of SMIS with respect to each of the three organizational roles.
Q4) SM sponsors do what they want to do depending on their goals and their personalities.
A)True
B)False
Q5) Explain the procedure component of SMIS with respect to each of the three organizational roles.
Q6) What is a folksonomy?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Which of the following is true of data with granularity?
A)Granularity refers to the level of detail represented by the data.
B)If the granularity is too coarse,the data can be made finer by summing and combining.
C)The granularity in clickstream data is too coarse.
D)If the granularity is too coarse,the data can be separated into constituent parts.
Q2) Business intelligence is not applicable during project management.
A)True
B)False
Q3) A data warehouse is a facility for managing an organization's business intelligence data.
A)True
B)False
Q4) Regression analysis is used to identify groups of entities that have similar characteristics.
A)True
B)False
Q5) What are business intelligence systems?
Q6) What is clickstream data?
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Chapter 10: Information Systems Development
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Q1) What are the phases of the systems development life cycle (SDLC)?
Q2) All commercial software products are shipped with known failures.
A)True
B)False
Q3) The cost feasibility of a systems development project is usually expressed in exact figures or terms.
A)True
B)False
Q4) Which of the following statements is true with regard to system maintenance?
A)Software developers usually group enhancement requests and failures together.
B)IS personnel prioritize system problems on a first-come-first-served basis.
C)All commercial software products are shipped with known failures.
D)All organizations track system failures and enhancements using word-processing documents.
Q5) The description of fixes and new requirements is input into a system maintenance phase.
A)True
B)False
Q6) What are the four ways in which organizations can implement a system conversion?
Q7) What is beta testing?
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Chapter 11: Information Systems Management
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Q1) As a user of IS,an employee has a responsibility to avoid ________.
A)unauthorized hardware modifications
B)changing system password too frequently
C)backup procedures
D)applying software patches
Q2) Outsourcing has no disadvantages whatsoever.
A)True
B)False
Q3) As a user of IS,you have a responsibility to ________.
A)avoid reporting trivial problems
B)properly prioritize system problems
C)make hardware modifications to your computer as you see fit
D)install computer patches and fixes that suit your needs
Q4) The size and structure of the development group depends on whether programs are developed in-house.
A)True
B)False
Q5) The potential loss of intellectual capital is a concern related to outsourcing. A)True
B)False
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Q1) Which of the following tasks is performed during the finalizing phase of project management?
A)solve problems
B)document and report progress
C)revise budget
D)prepare archival documents
Q2) Cooperation is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.
A)True
B)False
Q3) Which of the following is true of students working collaboratively?
A)They merge their independent work for grading purposes.
B)They work to accomplish their assignment independently.
C)They divide the work into separate assignments for each student.
D)They provide feedback to one another on the ideas.
Q4) Which of the following is true of students working cooperatively?
A)They set forth an initial idea or work product.
B)They work to accomplish their assignment independently.
C)They revise the work product in accordance with feedback.
D)They provide feedback to one another on the ideas.
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Chapter 12: Information Security Management
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Q1) What are the three interdependent factors involved in the enforcement of security policies and procedures?
Q2) ________ is an example of a data safeguard against security threats.
A)Application design
B)Backup and recovery
C)Accountability
D)Procedure design
Q3) A(n)________ card has a microchip on it that is loaded with identifying data.
A)USB
B)biometric
C)smart
D)encryption
Q4) Which of the following is considered a personal security safeguard?
A)create backups of cookies and temporary files
B)use https at trusted,reputable vendors
C)use a single valid password for all accounts
D)send all valuable data only via email or IM
Q5) Perimeter firewalls are the simplest type of firewall.
A)True
B)False
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Which of the following systems provides version control while sharing content?
A)Microsoft SharePoint
B)Google Drive
C)Windows Live SkyDrive
D)File Transfer Protocol
Q2) The good collaboration tool set includes content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)True
B)False
Q3) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q4) ________ meetings are meetings in which participants do not meet in the same place,and possibly not at the same time.
A)Concurrent
B)Parallel
C)Synchronous
D)Virtual
Q5) What are the three sets of collaboration tools?
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Chapter 15: Introduction to Microsoft Excel 2010
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Q1) You have entered a formula in the cell G9.Which of the following would occur if you press the F2 function key after selecting the cell G9?
A)The formula in G9 can be edited without retyping.
B)The formula will be copied to the clipboard.
C)A graph that explains the formula would appear.
D)The formula in the cell will be locked.
Q2) Explain the process of inserting rows and columns in Microsoft Excel.
Q3) An Excel workbook is a collection of one or more spreadsheets.
A)True
B)False
Q4) The rows in an Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q5) A ________ is a table of data having rows and columns.
A)spreadsheet
B)matrix
C)gridline
D)library
Q6) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 16: Database Design
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Q1) A data model can be transformed into a database design only after the users have approved and validated it.
A)True
B)False
Q2) The general goal of normalization is to ________.
A)create a copy of an existing table
B)construct tables such that every table has a similar topic
C)convert two or more tables into a single table
D)construct tables such that every table has a single topic
Q3) Which of the following is true of a data model?
A)It is created after the database is designed.
B)It is an attribute whose value is associated with only one entity instance.
C)It is a logical representation of the structure of the data.
D)It does not describe the relationships among data.
Q4) Entities have attributes that describe characteristics of the entity.
A)True
B)False
Q5) How is a data model transformed into a database design?
Q6) Explain the role of users in designing a database.
Q7) Explain the database development process.
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Chapter 17: Using Microsoft Access 2010
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Q1) The step after creating a relationship between two tables is ________.
A)to create macros
B)to enter data
C)to provide descriptions to each of the tables
D)to create queries
Q2) In Microsoft Access,users must drag the foreign key in one table to the primary key in another table to enforce a relationship.
A)True
B)False
Q3) The option to create reports can be found in the Database Tools ribbon of Microsoft Access.
A)True
B)False
Q4) Explain the procedure for creating a database using Microsoft Access.
Q5) By default,for queries of two or more tables,Access shows only those rows that have value matches in both tables.
A)True
B)False
Q6) How can a user generate reports in Microsoft Access?
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Chapter 18: Using Excel and Access Together
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Q1) To create a column chart,the data is highlighted and the Column option in the Charts section of the Insert tab is selected.
A)True
B)False
Q2) Which of the following is an advantage of Microsoft Excel over Microsoft Access?
A)Excel is superior for tracking orders,inventory,and equipment.
B)Excel is superior for tracking people,such as employees and customers.
C)Excel can be used to create better graphs and visual demonstrations.
D)Excel can be used to create better data entry forms and professional reports.
Q3) Which of the following tabs in Microsoft Excel contains the option to create a column chart?
A)Data
B)Home
C)Insert
D)Tools
Q4) What is import/export of data? Why is it necessary to refresh the import/export data in Excel and Access on a timely basis?
Q5) Explain the significance of using Access and Excel together.
Q6) What are delimited text files?
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Chapter 19: Mobile Systems
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Q1) The major advantage of native applications over thin-client applications is that they will run on any operating system and mobile device.
A)True
B)False
Q2) Just-in-time data removes the premium for the ability to access,query,and present that data.
A)True
B)False
Q3) Mobile systems users only move geographically,not from device to device.
A)True
B)False
Q4) Which of the following development languages is used in native mobile applications?
A)CSS3
B)HTML5
C)JavaScript
D)Objective-C
Q5) Differentiate between native and thin-client mobile applications.
Q6) What is just-in-time data?
Q7) What are mobile systems?
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Chapter 20: Functional Applications
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Q1) Master production schedule (MPS)is an example of the pull manufacturing process.
A)True
B)False
Q2) Explain the major functions of sales and marketing applications.
Q3) Which of the following is a function of the customer management module of sales and marketing applications?
A)tracking product interests
B)recording individual sales projections
C)tracking variances over time
D)assessing market segments
Q4) Which of the following is a function of the product and brand management module of sales and marketing applications?
A)tracking product interests
B)managing product life cycle
C)tracking variances over time
D)recording individual sales projections
Q5) A bill of materials (BOM)refers to the total budget of manufacturing a specific product.
A)True
B)False
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Chapter 21: Enterprise Resource Planning ERP systems
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Q1) Departmental managers have the authority to force an ERP implementation.
A)True
B)False
Q2) When implementing ERP Systems,the first task is to create a model of current business procedures and practices,which is called the as-is model.
A)True
B)False
Q3) Which of the following should be considered while implementing the ERP application?
A)compare as-is model to blueprint processes
B)convert to new procedures
C)model current processes "as-is"
D)identify relevant ERP blueprint processes
Q4) Epicor's lead ERP product is based on a modern software development design pattern called service-oriented architecture.
A)True
B)False
Q5) Explain ERP application programs.
Q6) Explain how organizations of different sizes use ERP differently.
Page 23
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Chapter 22: Supply Chain Management
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Q1) Because of the nature of the bullwhip effect,________ face maximum variation in demand.
A)suppliers
B)manufacturers
C)distributors
D)retailers
Q2) The bullwhip effect can be reduced by giving all participants in the supply chain access to consumer-demand information from the retailer.
A)True
B)False
Q3) Which of the following is an example of interorganizational process?
A)sales force automation system
B)enterprise resource planning system
C)Automated Clearing House system among banks
D)customer relationship management system
Q4) Explain the bullwhip effect with an example.
Q5) Supply chain speed refers to the dollar value of goods exchanged in a given period of time.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) The programs that process a set of rules are called ________.
A)expert systems codes
B)expert systems databases
C)expert systems shells
D)expert systems files
Q2) Which of the following is true of the content management application alternatives?
A)In-house systems are far less expensive to maintain than off-the-shelf products.
B)Operations develop an in-house system to track machine maintenance procedures.
C)Custom content management applications are economical to develop and maintain.
D)Off-the-shelf products have considerably less functionality than most in-house systems.
Q3) The concepts and language of the hyper-social organization model are market-oriented.
A)True
B)False
Q4) The documents in content management systems are nonperishable.
A)True
B)False
25
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Chapter 24: Database Marketing
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Q1) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A)confidence
B)support
C)cohesion
D)assurance
Q2) RFM scores can be used to concentrate the efforts of salespeople.
A)True
B)False
Q3) Which of the following is the first step in the process of producing an RFM score?
A)calculating income from most frequently bought items
B)calculating sales of the previous quarter
C)sorting customer purchase records by the date of most recent purchase
D)verifying customer IDs
Q4) Decision-tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q5) What are decision trees? How do they classify people into groups?
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Chapter 25: Reporting Systems and OLAP
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Q1) Connecting to data sources is a part of report management.
A)True
B)False
Q2) What is the difference between push and pull reports?
Q3) With reference to the online analytical processing,a presentation of a measure with associated dimensions is known as an ________.
A)OLAP mode
B)OLAP server
C)OLAP tool
D)OLAP cube
Q4) Which of the following types of reports is an example of a push report?
A)static report
B)dynamic report
C)query report
D)OLAP report
Q5) Users are not allowed to alter the format of OLAP reports.
A)True
B)False
Q6) What are the different types of report? Explain.
Q7) Describe online analytical processing.
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Chapter 26: Geographic Information Systems
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Q1) A raster map consists of points,lines,and shapes.
A)True
B)False
Q2) To construct a map,the GIS application needs to convert all the location identifiers to a common scheme.This process is called ________.
A)geocoding
B)zonal marking
C)geofencing
D)project mapping
Q3) The Military Grid Reference System divides the earth into 60 north-south segments called zones.
A)True
B)False
Q4) How does the Military Grid Reference System (MGRS)work?
Q5) The best geometric model for the surface of the earth is an ellipsoid.
A)True
B)False
Q6) What is asset tracking?
Q7) Explain in brief how GIS maps are constructed.
Q8) Differentiate between raster and vector maps.
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Chapter 27: Systems Development Project Management
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Q1) Taking responsibility for requirements is the single most important task a user can perform for a large-scale development project.
A)True
B)False
Q2) ________ is the knowledge area that refers to the management of the overall project and the construction of the final product.
A)Project integration
B)Communications management
C)Procurement management
D)Quality management
Q3) The biggest challenge in planning large-scale systems development is scheduling.Describe the three approaches organizations take to address this challenge.
Q4) The biggest challenge in planning systems development is scheduling.
A)True
B)False
Q5) What are the biggest challenges for managing a large-scale systems development project?
Q6) What are the characteristics of large-scale systems development projects?
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Chapter 28: Agile Development
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Q1) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
Q2) Who are considered scrum members?
Q3) In a model where requirements change periodically,the waterfall method works well. A)True B)False
Q4) Unlike agile technologies,the SDLC delivers benefits early and often.
A)True
B)False
Q5) Agile development methodologies discourage interaction between developers and customers.
A)True
B)False
Q6) Briefly outline the scrum essentials.
Q7) According to the scrum essentials,when is a project said to be done?
Q8) In a scrum,who is a scrum master? What are his/her responsibilities?
Q9) In a scrum,who is a product owner?
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Chapter 29: Business Process Management
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Q1) Which of the following is the first step in the business process management (BPM)cycle?
A)creating system components
B)creating models of business processes
C)implementing the needed business processes
D)assessing business process effectiveness
Q2) If employees are already using an IS,another way of adjusting role resources is to improve the information system so as to facilitate the new process.
A)True
B)False
Q3) How can a change in customers,product lines,and supply chains affect business processes?
Q4) Both information systems and business processes can be purchased off-the-shelf. A)True
B)False
Q5) The relationship between business processes is one-to-many. A)True
B)False
Q6) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/24791
Sample Questions
Q1) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q2) How does the global economy change value chains and business processes?
A)World time differences enable global virtual companies to operate 24/7.
B)Overseas outsourcing is no longer an attractive option.
C)It makes it difficult for an international company to conduct sales and marketing efforts locally.
D)It makes it mandatory for the manufacturing activities to be carried out from the home country.
Q3) The phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain is known as the ________ effect.
A)accelerator
B)butterfly
C)bullwhip
D)rainbow
Q4) How do global information systems affect supply chain profitability?
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