Fundamentals of Information Systems
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Course Introduction
Fundamentals of Information Systems introduces students to the essential concepts and technologies that drive modern information systems in organizations. The course explores the role of information systems in supporting business operations, decision making, and strategic objectives. Topics include key components of information systems, such as hardware, software, data, people, and processes, as well as system development, database management, networking, cybersecurity, and ethical issues. By understanding how information systems integrate and streamline business activities, students will gain insight into leveraging technology for organizational success.
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MIS6 6th Edition by Hossein Bidgoli
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Chapter 1: Information Systems: An Overview
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Q1) The purpose of an information system's _____ component is generating the most useful type of information for making decisions.
A)process
B)internal data
C)external data
D)database
Answer: A
Q2) Describe the threat of substitute products or services and how organizations fight this threat.
Answer: The threat of customers choosing substitute products or services is high when many alternatives to an organization's products or services are available.Some organizations add services-such as Amazon.com's personalized recommendations-to make their positions in the marketplace more distinctive.Other organizations use fees to discourage customers from switching to a competitor,such as cell phone companies adding charges for switching to another provider before the customer contract is up.
Q3) Explain the main difference between an intranet and the Internet.
Answer: The main difference between an intranet and the Internet is that an intranet is private and the Internet is public.
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Chapter 2: Computers: The Machines Behind Computing
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Q1) What is a bus on a network?
Answer: A bus is a link between devices connected to the computer.It can be parallel or serial,internal (local)or external.
Q2) What are the three main types of secondary memory devices?
Answer: There are three main types of secondary memory devices: magnetic disks,magnetic tape,and optical discs.
Q3) _____ computer languages are machine independent and are called high-level languages.
A)First-generation
B)Second-generation
C)Third-generation
D)Fourth-generation
Answer: C
Q4) An advantage of silicon over gallium arsenide is that _____.
A)it is less fragile than gallium arsenide
B)it survives much higher doses of radiation than gallium arsenide
C)it withstands higher temperatures than gallium arsenide
D)it emits light,whereas gallium arsenide does not
Answer: A
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Chapter 3: Database Systems,Data Warehouses,and Data
Marts
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Q1) In a(n)_____ model,each record can have multiple parent and child records.
A)network
B)hierarchical
C)object-oriented
D)relational
Answer: A
Q2) An e-commerce site that needs frequent updates would benefit from the use of a static Web site.
A)True
B)False
Answer: False
Q3) In data warehouses,_____ is information about data-its content,quality,condition,origin,and other characteristics.
A)metadata
B)big data
C)summary data
D)raw data
Answer: A
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Chapter 4: Personal,Legal,Ethical,and Organizational Issues of Information Systems
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Q1) _____ is registering,selling,or using a domain name to profit from someone else's trademark.
A)Sniffing
B)Phishing
C)Cybersquatting
D)Spamming
Q2) Jared makes two copies of an antivirus software package he just bought and gives one of the copies to Joshua.In this scenario,Jared's actions are considered _____.
A)ethical but illegal
B)legal but unethical
C)illegal and unethical
D)legal and ethical
Q3) A potential benefit of telecommuting is that it _____.
A)regulates work routine
B)reduces employee turnover
C)increases interaction with coworkers
D)separates work and home life
Q4) Discuss a step being taken to offset digital divide.
Q5) When can public information be censored?
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Chapter 5: Protecting Information Resources
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Q1) What is the McCumber cube?
Q2) Application-filtering firewalls are less expensive than packet-filtering firewalls.
A)True
B)False
Q3) Terminal resource security is a software feature that erases the screen and signs the user off automatically after a specified length of inactivity.
A)True
B)False
Q4) In _____ encryption,the same key is used to encrypt and decrypt a message.
A)symmetric
B)asymmetric
C)synchronous
D)asynchronous
Q5) A proxy server is often used to help protect the network against unauthorized access from outside the network by hiding the network addresses of internal systems.
A)True
B)False
Q6) How is a sender notified of packet delivery using a packet-filtering firewall?
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Chapter 6: Data Communication: Delivering Information
Anywhere and Anytime
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Q1) Computers in a local area network (LAN)are usually connected to the network via a(n)_____,which is a hardware component.
A)broadcast radio
B)adapter card
C)IP address
D)network protocol
Q2) A network interface card (NIC)operates at the Open Systems Interconnection (OSI)model's _____ layers.
A)Presentation and Application
B)Session and Presentation
C)Network and Transport
D)Physical and Data Link
Q3) Explain the advantages of distributed processing.
Q4) Any packet-switching network can handle multimedia data.
A)True
B)False
Q5) Describe a router.
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Q6) Describe the responsibilities of the Transport Layer of the Open Systems Interconnection (OSI)model.
Chapter 7: The Internet,Intranets,and Extranets
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Q1) Online degree programs adversely affect colleges and universities that are facing an enrollment decline.
A)True
B)False
Q2) Syndication feeds are one way of announcing the availability of a _____.
A)gigapop
B)backlink
C)podcast
D)mirror disk
Q3) _________ are usually collected by an "aggregator."
A)Podcasts
B)RSS (Really Simple Syndication)feeds
C)Wikis
D)Blogs
Q4) Which of the following is true of the Internet?
A)Its access is restricted to approved users.
B)It has a limited geographical scope.
C)It is usually faster than an intranet.
D)It is less secure than an intranet.
Q5) What type of information do major publishers provide on their Web sites?
Page 9
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Chapter 8: E-Commerce
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Q1) Describe micropayments.
Q2) Identify an application of the seller-side marketplace model that has the main objective of preventing purchases from suppliers that are not on the approved list of sellers.
A)Page title
B)E-procurement
C)Third-party exchange
D)Trading partner agreement
Q3) Electronic data interchange (EDI)and electronic funds transfer (EFT)are forms of _________ e-commerce that have been around for many years.
A)consumer-to-consumer (C2C)
B)consumer-to-business (C2B)
C)business-to-business (B2B)
D)business-to-consumer (B2C)
Q4) In a value chain,service involves _____.
A)tasks associated with receiving,storing,and disseminating incoming goods
B)processing raw materials into finished goods
C)identifying customer needs and generating sales
D)activities to support customers after the sale of products
Q5) Describe the term hit in the context of Web marketing.
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Chapter 9: Global Information Systems
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Q1) A global network must have _____ to guide packets to their destinations.
A)firewalls
B)cookies
C)switching nodes
D)proxy servers
Q2) A _________ is a system that incorporates all the technologies and applications found in a typical information system to gather,store,manipulate,and transmit data across cultural and geographic boundaries.?
A)global information system
B)global analytics system
C)global broadcast system
D)global economic system
Q3) In an organization with a global structure,the headquarters' country has the responsibility of selling,marketing,and tailoring products to the requirements and tastes of the countries of its subsidiaries.
A)True
B)False
Q4) Explain the importance of managing short-term foreign exchange risks as a requirement for decision making using global information systems (GISs).
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Chapter 10: Building Successful Information Systems
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Q1) External users are normally part of a company's task force.
A)True
B)False
Q2) Describe how information systems are implemented using a plunge conversion method.
Q3) _________ is similar to extreme programming (XP)in focusing on an incremental development process and timely delivery of working software,which has less emphasis on team coding and more emphasis on limiting a project's scope.
A)V-shaped model
B)Joint application design (JAD)approach
C)Evolutionary prototyping
D)Agile methodology
Q4) How do the models created during the analysis phase contribute to the design phase of the systems development life cycle (SDLC)?
Q5) Why are intangible benefits difficult to quantify?
Q6) What is feasibility and why is it important when planning a project?
Q7) How do the phases of the systems development life cycle (SDLC)relate to each other?
Q8) How can tangible benefits of an information system be quantified?
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Chapter 11: Enterprise Systems
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Q1) What IT tools are needed to implement a personalization system?
Q2) In the context of knowledge management,identify a task performed by a chief knowledge officer (CKO).
A)The CKO ensures that key knowledge resources are properly collected,stored,and disseminated among the business partners.
B)The CKO ensures that the organization profits from the knowledge resources.
C)The CKO tries to minimize the return on investment (ROI)related to knowledge management systems.
D)The CKO decreases revenue by increasing the delivery time for products and services.
Q3) What are the tools included in a customer relationship management (CRM)system?
Q4) Knowledge management draws on concepts of organizational learning and organizational culture.
A)True
B)False
Q5) List and describe the supply chain management activities that can be improved by Internet-enabled supply chain management (SCM).
Q6) Describe personalization and customization,providing examples for each.
Q7) Describe Web-based CRM.
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Chapter 12: Management Support Systems
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Q1) A group support system (GSS),with the help of a(n)_____,enhances decision making by providing a clear focus for group discussion and focusing attention on critical issues.
A)automated collaborator
B)computerized examiner
C)concealed streamer
D)human facilitator
Q2) Describe the role of a model builder in a decision-making process with an example.
Q3) What is the function of a digital dashboard?
Q4) Describe an advantage and a disadvantage of a Web-based group support system (GSS).
Q5) Related technologies for group support,such as electronic meeting systems (EMSs)and computer-mediated communication (CMC),are considered full-function GSSs because they contain decision-making tools.
A)True
B)False
Q6) What are the benefits of video teleconferencing?
Q7) Describe the tasks and data management operations performed by a geographic information system (GIS).
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Chapter 13: Intelligent Information Systems
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Q1) Fuzzy logic is used in refrigerators that set defrosting and cooling times based on usage patterns.
A)True
B)False
Q2) A user interface component provides user-friendly access to an expert system.
A)True
B)False
Q3) The _____ component of an expert system is important because it helps give users confidence in the system's results.
A)explanation facility
B)knowledge acquisition facility
C)inference engine
D)meta-knowledge
Q4) In the context of an expert system,what is the factual knowledge component of a knowledge base? Provide an example.
Q5) With the help of an example,explain the difference between forward chaining and backward chaining techniques used by an expert system.
Q6) Discuss the situations which are unsuitable for expert systems.
Q7) Why are expert systems used in forensics lab work?
Page 15
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Chapter 14: Emerging Trends,Technologies,and Applications
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Q1) Interruption from weather conditions is one of the major disadvantages of
A)Wi-Fi
B)data mining
C)grid computing
D)WiMAX
Q2) Network administrators use _____ technology to get antivirus updates to be automatically downloaded on employees' workstations.
A)pull
B)artificial intelligence
C)push
D)data mining
Q3) Why do companies consider cost saving as a major advantage of grid computing?
Q4) How do head-mounted displays (HMDs)work?
Q5) What are the disadvantages of Worldwide Interoperability for Microwave Access (WiMAX)?
Q6) List five applications of radio frequency identification (RFID)tags.
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Q7) Utility computing can work with the software as a service (SaaS)model.
A)True
B)False
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