Fundamentals of Human Communication Final Exam
Course Introduction
Fundamentals of Human Communication explores the principles and processes underlying human interaction in various contexts, including interpersonal, group, and public communication. The course examines verbal and nonverbal messages, listening skills, perception, and cultural influences on communication. Students will analyze communication models, identify barriers to effective communication, and develop practical strategies for enhancing clarity, understanding, and connection with others. Through lectures, discussions, and applied activities, participants gain essential skills for building healthy relationships, collaborating effectively, and navigating complex social environments.
Recommended Textbook
Communication in Our Lives 7th Edition by Julia T. Wood
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Page 2
Chapter 1: The World of Communication
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Sample Questions
Q1) Which of the following is/are considered unifying themes in the field of communication?
A)ethics
B)symbols
C)critical thinking
D)meaning
E)All of these are common themes.
Answer: E
Q2) Poor communication in the workplace means
A)errors and misunderstandings
B)messages must be repeated.
C)suffering productivity.
D)losing jobs.
E)Each of these would be considered examples of poor communication.
Answer: E
Q3) Mass communication and social media have an influence on our culture.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Perception and Communication
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Q1) Jason passes Greg in the residence hall lobby and says hi. Greg does not say hi back. Jason expected Greg to say hello in return. Jason's expectation refer to?
A)personal constructs
B)scripts
C)schemata
D)schemata.
E)person-centeredness .
Answer: B
Q2) Bipolar mental yardsticks that allow us to position people and situations along dimensions of judgment are
A)personal constructs.
B)scripts.
C)prototypes.
D)schemata.
E)person-centeredness
Answer: A
Q3) ____________________ is a theory that suggests that we organize and interpret our world based on the use of cognitive schemata.
Answer: Constructivism
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Page 4
Chapter 3: Communication and Personal Identity
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Q1) We internalize the generalized other's perspective.
A)True
B)False
Answer: True
Q2) Which of the following refers to the attachment style where a caregiver is disinterested in,rejecting or abusive and may lead to a child to the dismiss others as unworthy.
A)fearful attachment style
B)dismissive attachment style
C)secure attachment style
D)anxious attachment style
E)anxious/ambivalent attachment style
Answer: B
Q3) As soon as we are born,we begin interacting with others and developing our sense of self.
A)True
B)False
Answer: True
Q4) The "looking-glass self" is also known as ____________________. Answer: reflected appraisal
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Chapter 4: Listening Effectively
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Q1) Jacob was watching a new documentary about the assassination of JFK. He was trying to evaluate the accuracy of the information about the secret service's involvement in this tragedy. Jacob was informational listening.
A)True
B)False
Q2) Interrupting can often occur in combination with conversation rerouting.
A)True
B)False
Q3) Ambushing involves perceiving personal attacks,criticisms,or hostile undertones in communication when no offense is intended.
A)True
B)False
Q4) Cognitive psychologists have found that e-mail alerts,IMs,and notifications of text messages do not distract people and undermine their ability to listen to or focus on messages.
A)True
B)False
Q5) The first step in listening is being fully engaged in the moment,or
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Chapter 5: The Verbal Dimension of Communication
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Q1) "One day I won't have to worry about money.One day I'll make a great salary." These statements illustrate
A)arbitrary thought.
B)loaded language.
C)hypothetical thought.
D)symbolic organization.
E)symbolic evaluation.
Q2) We have to interpret the meaning of symbols.
A)True
B)False
Q3) Symbols are intrinsically connected to their meaning.
A)True
B)False
Q4) Jackson says,"Erica is irrational." This statement is an example of
A)totalizing
B)static evaluation.
C)a euphemism.
D)indexing.
E)hypothetical thought.
Q5) Define dual perspective.What are the benefits of engaging in dual perspective?
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Chapter 6: The Nonverbal Dimension of Communication
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Q1) Nonverbal behaviors are generally more influential than verbal communication in establishing the relational level of meaning.
A)True
B)False
Q2) Which of the following an example of paralanguage behavior?
A)raising volume when speaking
B)pausing between words to emphasize certain words
C)lowering pitch
D)lowering volume when speaking
E)all of these
Q3) Chris just moved into a new apartment and spent the first day hanging pictures,putting out souvenirs of important times,and putting favorite objects on the bookshelves.Chris has relied on what form of nonverbal communication to personalize the new apartment?
A)paralinguistics
B)artifacts
C)kinesics
D)proxemics
E)appearance
Q4) ____________________ is the study of space and how we use it.
Page 8
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Chapter 7: Communication and Culture
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Q1) Which of the communication cultures below exemplifies norms that favor competitiveness in interaction,restricted expressiveness,and using communication to accomplish concrete purposes?
A)feminine communication culture
B)masculine communication culture
C)high-context culture
D)collectivist culture
E)low-context culture
Q2) Race and ethnicity are the only social communities that involve distinct communication patterns.
A)True
B)False
Q3) Which of the following is NOT a source of cultural change?
A)isolation
B)invention
C)diffusion
D)cultural calamity
E)communication
Q4) ____________________ refers to the extent to which people try to avoid ambiguity and vagueness.
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Chapter 8: Communication in Personal Relationships
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Q1) In relationships,we do not need privacy and thus should be open for our partners.
A)True
B)False
Q2) Pragma is a pragmatic and goal-oriented style of loving.
A)True
B)False
Q3) The term "honeymoon" is used to describe the time in a relationship when a couple begin to initially commit to each other.
A)True
B)False
Q4) Trisha and her roommate Leena have a regular schedule of television shows that they watch.Even though they enjoy their programs,sometimes they feel like they are missing out on more exciting events on their college campus.Trisha and Leena are experiencing the ____ dialectic.
A)the autonomy/connection
B)the closeness/openness
C)the dominance/subordination
D)the novelty/predictability
E)the trust/intimacy
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Chapter 9: Communication in Groups and Teams
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Q1) ____________________ exists when members cease to think critically and independently about ideas generated in groups or teams.
Q2) ____________________ communication focuses on the problems,issues,or information before a group.
Q3) Deondra is part of a social group on campus.Even though the group sets specific meeting times,everyone in the group knows that it is acceptable to be 10-15 minutes late without needing to call and check in.This unspoken expectation is an example of ____.
A)synergy
B)a rule
C)a norm
D)social climbing
E)conformity to pressure
Q4) All groups are teams,but not all teams are groups.
A)True
B)False
Q5) The attempt to increase personal status in a group by winning the approval of high-status members is called _______________.
Q6) Another name for dysfunctional communication is known as _______________.
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Chapter 10: Communication in Organizations
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Q1) ____________________ consists of the ways of thinking,acting,and understanding work that is shared in a company.
Q2) Diego and his supervisor have coffee together every Monday.This is an example of a A)rite.
B)communication network.
C)ritualistic rule.
D)ritual.
E)corporate expectation.
Q3) Organizations have certain ______________ governing aspects of work life that might include hiring,promotion,benefits,grievances,etc. These are known as A)rites
B)roles
C)rituals
D)policies
E)rules
Q4) Arbitration,mediation,and executive fiat are examples of blaming rituals.
A)True
B)False
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Chapter 11: Media and Media Literacy
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Q1) The ability to understand the influence of mass media is known as ____________________.
Q2) Gays,lesbians,and trans people are making an increased presence in commercial programming.
A)True
B)False
Q3) Cultivation theory looks at the cumulative effect of television rather than the effects of individual messages.
A)True
B)False
Q4) Resonance is the extent to which media's representations are congruent with personal experience.
A)True
B)False
Q5) Privacy is not a key issue for those interested in the regulation of social media.
A)True
B)False
Q6) What is media literacy,and how can you develop it?
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Chapter 12: Planning Public Speaking
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Q1) David was born in the Philippines when his father was stationed on a military base there.Even though he has lived in the U.S.for the last 15 years of his 20-year life,David is very passionate about helping address the economic hardship in the Philippines and chooses to speak on this for his class.David's selection is an example of which piece of advice about choosing a topic?
A)Select a topic appropriate to your audience.
B)Select a topic appropriate to the speaking occasion.
C)Select a topic that matters to you.
D)Narrow your topic to a manageable focus.
E)Mind mapping your topic in relation to your broad area of interest.
Q2) Speeches to ______________________ aim to change or reinforce people's attitudes,beliefs,or behaviors or to motivate people to act.
Q3) All of the following are necessary for a well-crafted speech EXCEPT
A)a thoughtfully selected topic.
B)a clear purpose.
C)a humorous anecdote.
D)a concise thesis statement.
E)none of these are exceptions.
Q4) Compare and contrast the goals of speaking to inform and speaking to persuade.
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Chapter 13: Researching and Developing Support for Public Speeches
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Q1) Effective speeches require research.
A)True
B)False
Q2) Name four types of examples you can use in your public speech and explain how each can support your ideas and/or claims.
Q3) Interviews allow a speaker to
A)gather information.
B)check the accuracy of ideas.
C)understand the perspective of those who have special experience with the topic.
D)understand the perspective of people who are experts.
E)All of these answers are correct.
Q4) Which of the following would you use if you are looking for summaries of publications and backgrounds of individuals?
A)indexes
B)databases
C)search engines
D)print reference works
E)websites
Page 15
Q5) ____________________ are exact citations of statements made by others.
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Chapter 14: Organizing and Presenting Public Speeches
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Q1) The main feature of the wave pattern of organization is ____________________.
Q2) The purpose of a thesis is to gain the listeners' attention.
A)True
B)False
Q3) "My talk will inform you about what the Sheldrick Wildlife Trust is,the work they do,and how you can donate." This thesis statement suggests which organizational pattern?
A)time
B)spatial
C)motivated sequence
D)comparative
E)topical
Q4) "In my speech I will demonstrate that there are clear parallels between the study of natural sciences and study of humanities." This thesis sentence suggests which organizational patterns?
A)time
B)spatial
C)motivated sequence
D)comparative
E)topical
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Chapter 15: Informative Speaking
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Sample Questions
Q1) Which of the following criteria are used for evaluating the ethical standards of supporting materials?
A)Sufficiency,accuracy,irrelevancy,timeliness,impartiality
B)Sufficiency,accuracy,relevancy,timeliness,partiality
C)Sufficiency,accuracy,relevancy,timeliness,partial form
D)Controversy,accuracy,relevancy,timeliness,partial form
E)Sufficiency,accuracy,relevancy,timeliness,impartiality
Q2) The ethical criteria of ____________________ for supporting materials means that the evidence is usually current or is historically situated.
Q3) Katrina wanted to highlight key material in her informative speech. What is one way she could accomplish this?
A)State her thesis statement.
B)Show listeners she cares about them.
C)She could provide nonverbal clues which could highlight material.
D)She could show how material directly affects the audience.
E)She could choose evidence consistent with her beliefs and highlight that.
Q4) Ethical standards are only of concern when preparing an informative speech.
A)True
B)False
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Chapter 16: Persuasive Speaking
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Sample Questions
Q1) Which of the following characteristics are attributed to someone who has ethos?
A)integrity
B)trustworthiness
C)goodwill towards the audience
D)committed to the topic,shows enthusiasm and dynamism
E)all of the above
Q2) Ethical persuasive speeches are not coercive.
A)True
B)False
Q3) "Democrats favor restrictions on handguns.Next,they'll be taking all of our guns away." This statement is an example of: ____________________.
Q4) During the satisfaction step of the Motivated Sequence,the speaker proposes a solution to the demonstrated problem.
A)True
B)False
Q5) If listeners are in favor of your position,you do not have to discuss alternatives in depth.
A)True
B)False
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Chapter 17: Interviewing
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Sample Questions
Q1) The interview style in which interviewees have the greatest potential control is A)mirror.
B)distributive.
C)authoritarian.
D)stress.
E)problem solving.
Q2) Since in an interview the pattern moves from broad topics to specific ones it's referred to as the ____________________.
Q3) Trick questions,surprise directions in conversation,and unusual responses to interviewees are most likely in ____________________ interviews.
Q4) Suzie went to the doctor because she wasn't feeling well. The nurse asked her several questions to try and determine what ailed her. This is an example of
A)a counseling interview.
B)an exit interview.
C)a reprimand interview.
D)a persuasive interview.
E)an information getting interview.
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