Fundamentals of Human Communication Chapter Exam Questions
Course Introduction
Fundamentals of Human Communication explores the essential principles and practices that govern how people share information, create meaning, and influence one another in various contexts. The course introduces students to communication theories, the process of message encoding and decoding, verbal and nonverbal communication, listening skills, intercultural dynamics, and the ethical considerations in human interactions. By analyzing interpersonal, group, and public communication scenarios, students will develop critical awareness and practical skills to enhance their effectiveness as communicators in academic, professional, and social settings.
Recommended Textbook Looking Out Looking In 15th Edition by
Ronald B. Adler
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Chapter 1: A First Look at Interpersonal Communication
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Sample Questions
Q1) According to your text, impersonal communication should always be avoided.
A)True
B)False
Answer: False
Q2) Identity and communication are related in that we
A)gain an idea of who we are from the way others communicate with us.
B)are drawn to communicators who test and challenge our identity.
C)find others' identities become our own through communication.
D)control communication with our identity.
Answer: A
Q3) Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process.
A)True
B)False
Answer: False
Q4) When people communicate, they are often both senders and receivers of messages at the same time.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Interpersonal Communication and Social Media
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Sample Questions
Q1) In one study, communicators who were assigned feminine avatars ________than did those with masculine avatars.
A)expressed more emotion, made fewer apologies, and used more tentative language
B)expressed less emotion, made fewer apologies, and used definitive language
C)expressed more emotion, made more apologies, and used more tentative language
D)expressed more emotion, made more apologies, and used definitive language
Answer: C
Q2) In Chapter Two, sociolinguist Deborah Tannen claims that
A)electronic mail can deepen the quality of relationships.
B)electronic mail makes interpersonal communication more impersonal.
C)everyone prefers face to face communication rather than electronic mail.
D)relationships cannot be maintained using electronic mail.
E)all of the above are claimed by Tannen.
Answer: A
Q3) Synchronicity is the condition when communicators are all connected in real time.
A)True
B)False
Answer: True
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Chapter 3: Communication and Identity
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Q1) The influence of significant others becomes less powerful as we grow older.
A)True
B)False
Answer: True
Q2) According to your text, all of the following are ways that can help in changing your self-concept except
A)seeking advice from books and others.
B)being realistic in how you perceive yourself.
C)determining what may be inaccurate feedback from others.
D)being willing to change.
E)comparing yourself to people in the mass media.
Answer: E
Q3) When Joe hangs his framed medical degrees on his office wall he is managing his identity through
A)appearance.
B)manner.
C)setting.
D)image.
E)role. Answer: C
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Chapter 4: Perception
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Q1) All of the following are causes of inaccurate perception except A)we cling to first impressions.
B)we're influenced by what is most obvious.
C)we assume others are similar to us.
D)we rate ourselves more negatively than others see us.
E)we judge ourselves more charitably than others.
Q2) After using the "Pillow Method" you should typically conclude that the issue being considered is not important enough to worry about.
A)True
B)False
Q3) Perception checking can be a useful tool when you don't want to embarrass or directly threaten another person.
A)True
B)False
Q4) Only women are affected by changes in mood.
A)True
B)False
Q5) How does the concept of self-fulfilling prophecy from Chapter 2 relate to the interpretation step in the perception process? Give examples.
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Chapter 5: Emotions
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Q1) Which of the following is not one of the suggestions made in the chapter reading about introverts?
A)Avoid asking introverts why they "don't like people."
B)Don't demand immediate feedback from an introvert.
C)Don't interrupt once an introvert gets to talking.
D)Give an introvert suggestions to help him come out of his shell.
E)Do avoid asking an introvert to repeat himself.
Q2) In mainstream U.S.society, we don't express our emotions very well or very frequently because
A)of social rules and roles.
B)others put us down.
C)we recognize so many emotions.
D)self-disclosure is already high enough.
E)of inadequate self-concepts.
Q3) The mind has little influence on our emotional states.
A)True
B)False
Q4) Even across cultures, men tend to say "I love you" more than women.
A)True
B)False
Page 7
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Chapter 6: Language
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Sample Questions
Q1) You are trying to hurt me.
A)inference
B)fact
Q2) In your own words, explain the statement "meanings rest more in people than in words." Cite examples from your own experience.
Q3) "People from the East Coast are rude." Which of the following abstraction problems is illustrated by this statement?
A)stereotyping
B)confusing others
C)confusing yourself
D)being too frank
E)bicoastalism
Q4) Research shows that linguistic differences are more often a function of gender roles than they are of biological sex.
A)True
B)False
Q5) Why are you mad at me?
A)inference
B)fact
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Chapter 7: Nonverbal Communication
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Sample Questions
Q1) Standing "at arm's length"
A)chronemics
B)paralanguage
C)disfluencies
D)proxemics
E)kinesics
Q2) One characteristic of nonverbal communication is that it is primarily relational.Discuss the three ways this occurs as explained in your text, using specific examples.
Q3) Which of the following is an accurate statement about the way some women's voices rise in pitch at the end of a sentence?
A)Women who speak this way are perceived as timid and lacking in self-confidence.
B)Women who speak this way are perceived as cooperative
C)Women who speak this way to convey a cooperative tone might be perceived as hesitant.
D)all of these
E)none of these
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Chapter 8: Listening
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Sample Questions
Q1) "I think you're doing a terrific job."
A)paraphrasing
B)judging
C)supporting
D)advising
E)analyzing
Q2) Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.
A)True
B)False
Q3) Interruptions are one characteristic of stage-hogging.
A)True
B)False
Q4) Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.
A)True
B)False
Q5) Accurate analysis of a problem may arouse defensiveness.
A)True
B)False
Page 10
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Chapter 9: Communication and Relational Dynamics
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Q1) One of the key differences between marriages that end in separation and those that are restored to their former intimacy is
A)how long the couple remained in the integration stage.
B)how much metacommunication occurs.
C)the types of relational transgressions that happened.
D)the communication that occurs when the partners are unsatisfied.
E)None of these choices are correct.
Q2) The move from initiating to experimenting occurs at the same pace for both those communicating in cyberspace and face-to-face.
A)True
B)False
Q3) A couple might declare themselves "Facebook official" (or FBO) in which stage of relational development?
A)initiating
B)intensifying
C)integrating
D)bonding
E)circumscribing
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Chapter 10: Communication in Close Relationships
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Q1) DO NOT USE A couple might declare themselves "Facebook official" (or FBO) in which stage of relational development?
A)initiating
B)intensifying C)integrating D)bonding E)circumscribing
Q2) DO NOT USE Dialectical tensions arise when a relationship is new and tend to disappear after the first two years.
A)True
B)False
Q3) DO NOT USE Immediacy only occurs through nonverbal behavior such as eye contact and facial expressions.
A)True
B)False
Q4) It is quite possible to have a wide range of relationships with coworkers, roommates, and even family members without having much intimacy at all.
A)True B)False
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Chapter 11: Improving Communication Climates
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Sample Questions
Q1) Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting.Brianne would've felt better if the clerk had at least __________ her while she was waiting.
A)recognized
B)acknowledged
C)endorsed
D)been assertive with E)responded nondefensively
Q2) Being ignored is less disconfirming than being dismissed or attacked.
A)True
B)False
Q3) "That's the way of the world.Get used to it."
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty
Q4) How do defensive behaviors work in the sphere of work relationships? Given your knowledge of Gibb's categories, what advice would you give to a manager?
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Chapter 12: Managing Interpersonal Conflicts
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Sample Questions
Q1) In order to decide which conflict style you should use, you should consider
A)the situation.
B)the other person.
C)your goals.
D)the relationship.
E)All of these answers are correct.
Q2) The "ownership" of a problem almost always belongs to
A)the person who is dissatisfied.
B)the person to whom the complaint is directed.
C)the person with the lowest amount of self-disclosure.
D)the person with the greatest amount of passive aggressive behavior.
E)the most assertive person.
Q3) The conflict style where one has a low concern for him/herself and a high concern for others is called
A)avoiding.
B)collaborating.
C)compromising.
D)competing
E)accommodating.
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