Fundamentals of Healthcare Management
Mock Exam
Course Introduction
Fundamentals of Healthcare Management introduces students to the core principles, structures, and functions of management within healthcare organizations. The course covers topics such as the organization of healthcare systems, roles and responsibilities of healthcare managers, leadership styles, strategic planning, human resource management, quality improvement, financial basics, and ethical considerations. Through case studies and real-world examples, students gain an understanding of how managers address challenges related to patient care, regulatory compliance, and resource allocation, preparing them for further study or entry-level roles in healthcare administration.
Recommended Textbook
LaFleur Brooks Health Unit Coordinating 7th Edition by Elaine A. Gillingham
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22 Chapters
927 Verified Questions
927 Flashcards
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Chapter 1: Health Unit Coordinating
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/28696
Sample Questions
Q1) The abbreviation CPOE means :
A)controlled physician orders executed.
B)computerized partial orders entered.
C)computer physician order entry.
D)compact physician orders entered.
Answer: C
Q2) One of the first educational programs for HUC was offered at a vocational school in Minneapolis in:
A)1960.
B)1966.
C)1955.
D)1956.
Answer: B
Q3) A CDSS is a computer program that:
A)assists nurses in interpreting doctors' orders.
B)assists the HUC when rewriting doctors' orders.
C)provides alerts when there is a conflict in the doctors' orders at the point of entry.
D)provides assistance for ancillary personnel who interpret doctors' orders.
Answer: C
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Page 3
Chapter 2: Overview of Health Care Today
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) An agency that awards accreditation to a hospital and requires a preemployment tuberculosis (TB)skin test and annual in-services is the:
A)TJC.
B)CPS.
C)HIPAA.
D)ANCC.
Answer: A
Q2) A hospital that has Magnet status:
A)specializes in the use of magnet therapy.
B)has a program designed to attract a particular group of patients.
C)has met a set of criteria designed to measure the strength and quality of nursing.
D)has a program designed to attract doctors from particular specialties.
Answer: C
Q3) The da Vinci surgical robot performed the first robotically assisted: A)heart bypass.
B)cataract surgery.
C)appendectomy.
D)mastectomy.
Answer: A
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Page 4
Chapter 3: The Nursing Department and Medical Staff
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Perioperative care is defined as care given _____ surgery.
A)prior to B)after
C)before,during,and after D)during
Answer: C
Q2) The primary difference between an MD and a DO is that the DO: A)earns more money.
B)places special emphasis on the relationship of organs to the musculoskeletal system.
C)works only with orthopedic problems.
D)places greater emphasis on the relationship between mind and body.
Answer: B
Q3) A hospitalist is a(n):
A)full-time acute care specialist who focuses exclusively on hospitalized patients.
B)specialist who trains doctors in the hospital.
C)executive in charge of the hospital.
D)doctor who is gaining experience in the hospital setting.
Answer: A
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5
Chapter 4: Communication Devices and Their Uses
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Before you place a call to a physician,an important thing to do is:
A)have a cup of coffee,because oftentimes holds are lengthy.
B)have everything that may be needed during the call,such as the patient's chart,the correct phone number,and main points to discuss.
C)make sure it is not close to a lunch break,so if the call takes longer than expected,it does not interfere.
D)time the call so the call-back will come when there are only nurses on the unit,so the person who is answering can take orders if necessary.
Q2) When the computer is not working because of malfunction or system upgrades,the HUC may order tests and procedures by:
A)completing downtime requisitions.
B)calling appropriate departments to notify them of the orders.
C)calling the nurse manager to ask what to do.
D)sending a messenger to the appropriate department.
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Chapter 5: Communication and Interpersonal Skills
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) In Maslow's hierarchy of needs,the need that involves developing a personality to its full potential in the desire to become what one is capable of becoming is:
A)self-esteem.
B)self-actualization.
C)love and belonging.
D)physiologic.
Q2) A co-worker appears to be the dominant force in any interaction.Her behavioral style is:
A)aggressive.
B)assertive.
C)negative assertion.
D)elitism.
Q3) A student/new employee should notify the nursing unit,the preceptor,and the instructor or nurse manager if he or she is going to be tardy or absent:
A)one half hour prior to start of shift.
B)2 hours prior to start of shift.
C)1 hour prior to start of shift.
D)20 minutes prior to shift.
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Chapter 6: Workplace Behavior
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) The HUC notices a visitor who is using threatening gestures when talking to a nurse.The best course of action for the HUC is to:
A)call the nurse manager to assess the situation.
B)immediately look at the schedule to see if there is a male orderly working and call him.
C)approach the visitor,gently ask what the problem is,and attempt to solve the matter.
D)present a calm attitude and call security immediately.
Q2) Which of the following statements is TRUE regarding HUC standards of practice?
A)An expert witness will judge an HUC's performance on the basis of performance of HUCs of the same age.
B)The standard of care applied by the expert witness is the same,irrespective of one's education and experience.
C)An expert witness who judges an HUC is usually an RN.
D)An HUC must remain current with literature,procedures,and practices in his or her area and must fulfill responsibilities as defined in the HUC job description.
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Chapter 7: Management Techniques and Problem Solving
Skills for Health Unit Coordinating
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Finding diagnostic test results (including the most current)when EMR or paper charts are used is similar because both:
A)require that the testing department be called.
B)require that the doctor be called.
C)may be located on the computer.
D)may be located on the patient's chart.
Q2) An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off)would involve:
A)listening carefully and attentively to what the person is saying.
B)refraining from eating or chewing gum while communicating.
C)asking pertinent objective questions and gathering as many facts as possible.
D)responding with statements such as,"I was not here yesterday," or "I'm not responsible for things like that."
Q3) The HUC would use a notepad or memory sheet to:
A)record difficult-to-remember phone and pager numbers.
B)assist the HUC to remember difficult procedures.
C)list the tasks that the HUC is unable to complete momentarily.
D)list routine phone numbers.
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Chapter 8: The Patients Chart or Electronic Medical Record
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) A surgery (or procedure)consent form,a legal agreement,is prepared by the HUC prior to the patient's surgery or invasive procedure.Which of the following is TRUE regarding this form?
A)The patient may sign a procedure consent form prior to being informed of associated risks or the expected outcome.
B)Abbreviations are commonplace in a hospital;the HUC may use hospital-approved abbreviations when preparing a surgical or medical procedure consent form.
C)The HUC is the staff member who is responsible for obtaining the patient's signature on a consent form.
D)When the EMR is used,a signed surgical or medical procedure consent form is scanned into the patient's EMR.
Q2) A locked workstation that is located on the wall outside a patient's room is called a: A)pen tab.
B)WALLaroo.
C)WALKaroo.
D)cluster of workstations (COW).
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Chapter 9: Health Unit Coordinator Role in Processing of
Electronic,
preprinted,
and Handwritten Doctors Orders
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Notations and symbols made on the doctors' order sheet are written in ink because:
A)most people prefer to write with ink pens.
B)pencils always need sharpening.
C)nurses prefer that ink is used.
D)the doctors' order sheet is a legal document.
Q2) Newly written doctors' orders that need transcription are recognized by the: A)absence of symbols and sign-off.
B)doctor's signature.
C)specific type of order.
D)date.
Q3) CPOE is a method for:
A)the physician to provide orders for a hospitalized patient.
B)the nurse to enter orders into the patient's EMR.
C)the HUC to graph the patient's vital signs.
D)the ancillary departments to enter notes into the patient's EMR.
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11
Chapter 10: Patient Activity, patient Positioning, and Nursing
Observation Orders
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Checking the pupils of the eyes and the appropriateness of verbal responses would be done during:
A)neurologic vital signs.
B)apical rate.
C)intake and output.
D)tympanic vital signs.
Q2) A patient with orthostatic hypotension has _____ blood pressure when suddenly _____.
A)high;sitting down
B)low;lying down
C)low;standing up
D)high;standing up
Q3) A pulse deficit is defined as the:
A)patient not having a pulse.
B)discrepancy between the patient's ventricular rate detected at the apex of the heart and the arterial rate of the radial pulse.
C)discrepancy between the patient's blood pressure and the pulse rate.
D)discrepancy between the patient's pulse rates when sitting and standing.
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Chapter 11: Nursing Intervention or Treatment Orders
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) The purpose of Swan-Ganz catheterization is to:
A)monitor the heart's function and blood flow.
B)provide nutrients directly to the heart.
C)monitor the blood pressure in real time.
D)provide medication directly to the heart.
Q2) In the order 500 mL D W at 25 mL/hr,D W is the:
A)amount of solution deemed necessary by the nurse.
B)type of solution ordered by the doctor.
C)type of irrigation ordered by the nurse.
D)type of medication added to an IV solution.
Q3) The abbreviation that indicates both sides (e.g. ,both knees,both sides of the back)is: A)D/LR.
B)B/L.
C)B/S.
D)TWE.
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13
Chapter 12: Nutritional Care Orders
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Energy generated in the body by the heat produced after food is eaten is called:
A)the theory of relativity.
B)calories.
C)thermodynamics.
D)nutrients.
Q2) Stage 4 of the postoperative diet for the gastric bypass procedure consists of which of the following?
A)Pureed foods
B)Clear liquids
C)Soft solids
D)Gastric bypass liquids
Q3) When transcribing an order for DAT,the HUC would:
A)send the DAT order to the nutritional care department.
B)ask the patient's nurse.
C)ask the patient what he or she feels like eating.
D)order the diet that would be next in the consistency progression.
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14
Chapter 13: Medication Orders
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) The patient returned from surgery with severe nausea and vomiting.To best treat this problem,the nurse most likely will administer:
A)Compazine (prochlorperazine).
B)Vicodin (hydrocodone with acetaminophen).
C)Demerol (meperidine).
D)Amoxil,Polymox (amoxicillin)
Q2) IV hyperalimentation is also known as:
A)IV anticonvulsant.
B)TPN.
C)total parental nutrition.
D)IV push.
Q3) To discontinue (DC)a medication on the MAR,the HUC would:
A)carefully write the medication in ink with instructions to not give it.
B)indicate DC on the correct day and time,and draw a line through the days that it will not be used.
C)white out the medication on the days it will not be given.
D)ask the pharmacist to print a new MAR without that medication.
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Page 15
Chapter 14: Laboratory Orders
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A differential performed in the clinical laboratory relates to:
A)the growth of microorganisms.
B)cerebrospinal fluid (CSF)from the spinal canal.
C)identification of the types of white cells found in the blood.
D)a car part taken out by the microbiologist.
Q2) An AFB culture is defined as:
A)Air Force lab testing.
B)foreign body cultures.
C)acid-fast bacilli.
D)acid-fast bronchoscopy.
Q3) The symbol that represents potassium is: A)K.
B)Ca.
C)Fe.
D)P.
Q4) The clotting ability of blood is measured by the _____ blood test.
A)prothrombin time (PT)
B)Gastroccult
C)guaiac
D)Hemoccult
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Chapter 15: Diagnostic Imaging Orders
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) A radiologist's responsibilities include:
A)interpreting patient x-ray films.
B)positioning patients and carrying out x-ray procedures.
C)interpreting doctors' orders for diagnostic imaging.
D)supervising radiographers who are performing x-ray procedures.
Q2) A sinus series would be ordered from:
A)Special Invasive X-ray Procedures.
B)Radiology.
C)CT.
D)Nuclear Medicine.
Q3) When a doctor writes an order for a diagnostic imaging procedure with routine preparation,the preparation would be one that:
A)is the same as that given for all types of x-rays.
B)is given to accommodate the patient's preference.
C)the radiologist believes will produce the best picture.
D)the nurse decides to give the patient.
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Chapter 16: Other Diagnostic Studies
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) A cardiac catheterization is a procedure that is used to detect:
A)lung cancer.
B)anemia.
C)esophageal cancer.
D)the region of coronary occlusion (blockages).
Q2) A Holter monitor may be ordered by a doctor when the patient:
A)needs to ease the pain when walking.
B)complains of chest pains.
C)complains of back pain.
D)has curvature of the spine.
Q3) A doctor orders a pulmonary function test (PFT)to determine:
A)posture function abnormalities.
B)pulse rate.
C)the extent of pulmonary abnormality.
D)primary site of abnormalities.
Q4) A doctor's order for ABG on RA means arterial blood gases on:
A)rate of air pressure.
B)room air.
C)rules of oxygen administration.
D)range of air pressure.
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Chapter 17: Treatment Orders
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Radiation therapy may be performed in which of the following three departments?
A)Cardiovascular lab,surgery,or interventional radiology
B)Division of diagnostic imaging,cardiovascular lab,or a separate department
C)A separate department,division of diagnostic imaging,or interventional radiology
D)Dialysis,division of diagnostic imaging,or interventional radiology
Q2) An order for intermittent positive pressure breathing (IPPB)would be sent to the:
A)pharmacy.
B)cardiopulmonary (respiratory care)department.
C)PT department.
D)OT department.
Q3) An _____ involves the removal of hard plaque.
A)arthrectomy
B)arterectomy
C)atherectomy
D)angiectomy
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19
Chapter 18: Miscellaneous Orders
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Sample Questions
Q1) A patient is to be transferred,and the doctor has written an order for certain portions of the chart to be photocopied to be sent with the patient.The HUC would find the hospital's outline on how to carry out this order in the:
A)nursing unit communication book.
B)Physicians' Desk Reference (PDR).
C)hospital formulary.
D)policy and procedure (P&P)manual.
Q2) A patient had a total knee replacement and will need home care when discharged.The person who would likely arrange this is the:
A)patient's nurse.
B)patient's case manager.
C)HUC.
D)patient's family.
Q3) To obtain a patient's medical record from another health care facility,a consent is faxed after it has been signed by the:
A)patient's doctor.
B)patient's nurse.
C)patient.
D)patient's case worker.
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Page 20
Chapter 19: Admission,preoperative,and Postoperative Procedures
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Common to all admitting orders is an:
A)order for bed transfer.
B)order for social services.
C)order for physical therapy (PT).
D)admitting diagnosis.
Q2) A patient who is assigned to a bed in the hospital for a period shorter than 24 hours is considered a(n):
A)outpatient.
B)pre-admit.
C)ambulatory patient.
D)inpatient.
Q3) Color-coded wrist bands are used to:
A)indicate the patient's primary doctor.
B)communicate a certain health care status or an "alert" that a patient may have.
C)indicate whether the patient is a medical or a surgical patient.
D)indicate the specific diagnosis of the patient.
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21
Chapter 20: Discharge, transfer, and Postmortem Procedures
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Sample Questions
Q1) Holding information regarding a patient's discharge or pending discharge is a serious problem because:
A)this could result in delayed admission of another patient.
B)nurses like to get new admissions.
C)the patient's discharge could be canceled.
D)the patient may be charged for another hospital day.
Q2) An autopsy is:
A)performed only in the case of a sudden,violent,or unexplained death.
B)performed to inspect a tissue sample to determine whether appropriate treatment was provided.
C)the proper medical term for organ donation.
D)an examination of a body after death to determine cause of death or for medical research purposes.
Q3) The purpose of a patient care conference is to:
A)develop and/or modify a plan for the patient's care.
B)discuss a patient's attitude about his or her care.
C)develop a patient's financial payment plan for the care provided.
D)make decisions regarding which doctor will care for the patient.
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Chapter
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31 Flashcards
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Sample Questions
Q1) Which of the following statements is TRUE of mail and floral deliveries to the nursing unit?
A)The HUC may keep any flowers that are delivered to the nursing unit if the patient has been discharged to home.
B)Intensive care unit (ICU)patients normally are allowed to have flowers in their room.
C)If mail arrives for a patient who has been discharged,the HUC would write discharged in pencil on the envelope and forward it to the hospital mailroom.
D)The RN is responsible for mail delivery to assigned patients.
Q2) An MSDS is used to document:
A)employee injuries when hazardous materials are used.
B)violations by a facility when hazardous materials are stored or handled.
C)details on chemical dangers and safety procedures.
D)fire safety guidelines.
Q3) An episode that does not normally occur within the regular hospital routine is:
A)protective care.
B)risk management.
C)an incident.
D)a standard precaution.
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Chapter 22: Medical Terminology, basic Human Structure, and Disorders
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) The structure that attaches bone to bone is the: A)tendon.
B)ligament.
C)periosteum.
D)joint.
Q2) The patient's pulse is 120 beats per minute.This condition is known as: A)bradycardia.
B)tachycardia.
C)cardiomegaly.
D)endocarditis.
Q3) The functions of the urinary system are:
A)monitoring and regulating extracellular fluids,removing waste products from the blood,and excreting them from the body.
B)secreting the hormones necessary for homeostasis.
C)transporting nutrients to the cells.
D)removing carbon monoxide from the blood and releasing and retaining fluids necessary to maintain proper balance.
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Page 24