Fundamentals of Dental Office Administration Exam Questions
Course Introduction
Fundamentals of Dental Office Administration introduces students to the essential administrative functions within a dental practice. The course covers topics such as appointment scheduling, patient record management, dental billing and coding, insurance processing, and effective communication with patients and dental team members. Emphasis is placed on developing organizational skills, professionalism, and familiarity with dental software commonly used in modern practices. By the end of the course, students will have a foundational understanding of administrative procedures and the critical role they play in supporting efficient and effective dental office operations.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
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Page 2
Chapter 1: Orientation to the Dental Profession
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Sample Questions
Q1) Business issues of dental care are addressed in the portability section of the HIPAA Act of 1996.The accountability section of the Act allows individuals to carry their health insurance from one job to another to avoid a lapse in coverage.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Answer: D
Q2) The patient's bill of rights provides for what provision when a patient is receiving treatment from a dental hygienist?
A)The patient must be informed in advance of the type and expected cost of treatment.
B)The patient has the right to ask about alternative treatments.
C)The patient has the right to be informed of the advantages and disadvantages of planned treatment.
D)The patient has the right to see the dentist every time he or she receives dental treatment.
Answer: D
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Chapter 2: Dental Basics
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27 Flashcards
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Sample Questions
Q1) Dental decay that has spread from the flat chewing surface of a posterior tooth to the surface that touches the cheek would be charted as:
A)bucco-occlusal.
B)distoincisal.
C)linguo-occlusal.
D)mesio-occlusodistal.
Answer: A
Q2) The root of each tooth is covered by a thin,hard shell.What is this covering called?
A)Enamel
B)Dentin
C)Cementum
D)Cervix
Answer: C
Q3) Blood vessels and nerves enter the tooth through the:
A)pulp chamber.
B)apical foramen.
C)mandibular arch.
D)pulp cavity.
Answer: B
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Page 4
Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) A communication tool developed to create a positive image and avoid misunderstanding that should be used with new patients so that all information is conveyed is known as:
A)initial feedback.
B)active scripts.
C)positive dental terminology.
D)professional telephone manners.
Answer: B
Q2) In effective communication,the sender of the message is responsible for _______.
A)selecting the best medium for the message
B)listening to the complete message
C)initiating feedback
D)completing the message transfer before changing the subject
Answer: A
Q3) To convey professionalism,the telephone should be answered within _______ rings.
Answer: three
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Page 5
Chapter 4: Written Correspondence
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Sample Questions
Q1) Which of the following is not a letter written between professionals?
A)Insurance correspondence
B)Consent forms to obtain records
C)Bills and collection
D)Dental society correspondence
Q2) Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?
A)Avoid using professional or trade jargon.
B)If sending confidential information,do not make a notation in the subject line.
C)Use business format,and keep length to one screen.
D)Avoid use of abbreviations.
Q3) A concise business letter will _______.
A)reiterate important facts and points
B)include additional information
C)convey a message without overusing words and phrases
D)employ redundant phrases to make an impression
Q4) A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.
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6
Chapter 5: Patient Relations
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Sample Questions
Q1) Carl Rogers coined the term _______,which is an expression of total love and respect,no matter what the problem.
A)phenomenological approach
B)unconditional positive regard
C)humanistic theory
D)fully functioning human beings
Q2) All the following are strategies that can be used to provide outstanding customer service,except:
A)show appreciation.
B)listen.
C)set goals.
D)emulate the image of other successful dental practices.
Q3) The telephone greeting should contain all the following,except:
A)a welcome statement
B)the office hours
C)the identity of the dental practice
D)the identity of the person answering the phone
Q4) Patients who must wait longer than ______ should be given options to make the wait more comfortable.
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Chapter 6: Dental Healthcare Team Communications
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Sample Questions
Q1) A/an _______ channel of communication is the flow of information from one level of an organization to a higher level.
A)downward
B)upward
C)horizontal
D)informal
Q2) Conflict can be constructive if:
A)it helps team members find new ways to state their problems.
B)it increases resistance to change.
C)it reduces communication.
D)it produces an atmosphere of cynicism.
Q3) Which of the following should be implemented after a staff meeting?
A)Notes should be typed and distributed.
B)The type (formal or informal)of meeting should be identified.
C)Each team member should be given an opportunity to voice opinions.
D)An agenda should be developed.
Q4) In a professional setting,patients seldom detect tension between members of the dental healthcare team.
A)True
B)False
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Chapter 7: Computerized Dental Practice
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Sample Questions
Q1) Electronic code sets can be standardized,or they can be unique to the software program.Which of the following code sets is standardized?
A)ADA code
B)Procedure code category
C)CDT code
D)All of the above
Q2) What determines the exact order and characteristics of the startup procedure?
A)Status box
B)Type of computer system
C)Preference of the administrator
D)Available backup system
Q3) A printout that lists all payments made by the patient for tax reporting is called a/an
A)walkout statement
B)(ICD)-9
C)truth-in-lending statement
D)year-end summary
Q4) The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
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Chapter 8: Patient Clinical Records
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Sample Questions
Q1) Of the following diagnostic tools,which is used to photograph teeth and their surrounding tissue?
A)Digital radiograph imaging system
B)Periodontal evaluation procedure
C)Intraoral study model technique
D)Intraoral imaging system
Q2) Why is it important to document missed and broken appointments in the clinical record?
A)So patients can be billed if they failed to give timely notice
B)So a follow-up letter can be sent to explain the importance of continued treatment
C)To document the intent of the dentist to complete work and follow-up in a timely manner
D)To document that postoperative instructions are not being followed
Q3) The clinical chart notation NSF is an abbreviation for ______.
Q4) Diagnostic models are:
A)stored in the patient clinical record.
B)used to provide patient teaching.
C)casts of the patient's mouth.
D)used for practice in a dental assisting class.
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Chapter 9: Information Management
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Sample Questions
Q1) One or more filing units (e.g. ,the total name)make up a ______.
Q2) Which HIPAA rule covers the protection of all PHI in paper form?
A)HIPAA Security Rule
B)HIPAA Privacy Rule
C)HIPAA Patient Confidentiality Rule
D)HIPAA Security Gatekeeper Rule
Q3) Bank statements,business reports,and tax records are filed according to subject and then are subdivided _______.
A)chronologically
B)by vendor
C)alphabetically
D)by specific individual or organization
Q4) Which transfer method identifies files and records that have been inactive for a predetermined length of time?
A)Periodic method
B)Permanent method
C)Perpetual method
D)Perennial method
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Chapter 10: Dental Patient Scheduling
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Sample Questions
Q1) Pages of the appointment book are divided into _______.
A)rows
B)columns
C)bullets
D)paragraphs
Q2) The notation "tp 2:15" in the appointment book identifies:
A)a procedural code-"tooth pulled 2 hr 15 min"
B)a chronically late patient-"told patient 2:15 PM"
C)an unavailable appointment slot-"time protect 2:15 PM"
D)a partial insurance payment-"total payment 2:15 ratio"
Q3) Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?
A)Predated appointment book pages
B)Codes
C)Bookmarks
D)Month tabs
Q4) If the appointment book is divided into six time units per hour,how many minutes is a 7 unit appointment?
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Page 12
Chapter 11: Recall Systems
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Sample Questions
Q1) When patients are solely responsible for scheduling their recall appointments,most patients will follow through and schedule an appointment.
A)True
B)False
Q2) Which of the following is a benefit of the recall system for the dental practice?
A)It ensures a steady flow of patients through regularly scheduled appointments.
B)Some insurance carriers offer the incentive of providing higher percentages of coverage in increments for dental treatment when it is received by patients on a regular basis.
C)Insurance carriers encourage preventive dentistry.
D)The amount of time a patient needs to spend in the office is reduced.
Q3) Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.
Q4) The dental healthcare team forms a partnership with patients by_______.
A)maintaining patient confidentiality
B)motivating good dental health habits
C)educating patients about the benefits of home dental care
D)both B and C
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13
Chapter 12: Inventory Management
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Sample
Questions
Q1) Determining when to reorder involves two factors: rate of use and lead time.Which of the following statements defines lead time?
A)Length of time it takes to produce the item ordered
B)How much of the product is used in a specified period
C)Amount of time required for supplies to arrive at the office once the order has been placed
D)Amount of time added to the expected delivery date,so the office does not run out of supplies
Q2) The desired personal characteristics of an inventory manager include all the following,except:
A)organization.
B)good communicator.
C)enjoys shopping.
D)team player.
Q3) Saliva ejectors are categorized as _______.
A)consumable supplies
B)disposable supplies
C)nonconsumable supplies
D)both A and B
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Chapter 13: Dental Office Equipment
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Sample Questions
Q1) Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients,as well as for proper function of the computer equipment.The recommended humidity level is:
A)20%-30%.
B)30%-40%.
C)40%-60%.
D)70%-80%.
Q2) In a small dental practice,which member of the dental team completes the majority of information processing?
A)The chairside assistant
B)The expanded function assistant
C)The administrative assistant
D)The network manager
Q3) Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.
A)True
B)False
Q4) A ______ weighs and calculates the correct postage for outgoing mail.
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Chapter 14: Financial Arrangements and Collection
Procedures
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Sample Questions
Q1) What has proved to be the most effective method for collecting unpaid bills?
A)Repeated bills
B)Letters
C)Telephone calls
D)E-mail messages
Q2) A "telephone reminder" call should not be made _______.
A)before 9 AM
B)after 8 PM
C)before 8 AM
D)both a.and b.
Q3) Which of the following is not recommended when skip tracing a patient?
A)Send a registered letter and request a return receipt.
B)Compel the patient to accept a collect call.
C)Contact the patient's friend or relative (provided on the patient's registration form).
D)Contact the patient at work.
Q4) A copayment is the portion of the dental statement for which the insurance company is financially liable.
A)True
B)False
16
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Chapter 15: Dental Insurance Processing
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Sample Questions
Q1) Fill in the blank:
After _______ days,review and track any unpaid dental claims.
A)7
B)10
C)30
D)60
Q2) A dental clinic provided by a large corporation for employees and their families is an example of what type of dental program?
A)Capitation program
B)Preferred provider organization
C)Franchise dentistry
D)Closed panel programs
Q3) A patient is in need of an expensive dental procedure.He tells you that although it would be covered at 80% now,in 1 month,it will be covered at 90% when the new benefit year begins.You know that his insurance has:
A)a fixed fee schedule.
B)an incentive program.
C)a capitation program.
D)direct reimbursement.
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Page 17
Chapter 16: Bookkeeping Procedures: Accounts Payable
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Sample Questions
Q1) Payments can be authorized automatically,on the same day each month.These automatic payments do not need to be recorded,documented,or verified.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q2) Sound accounting practices mandate that the person who writes the checks cannot also sign the checks.
A)True
B)False
Q3) The first step in reconciling the bank statement is to verify:
A)the balance.
B)deposits.
C)debits.
D)canceled checks.
Q4) How long must payroll records be kept?
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18
Chapter 17: Bookkeeping Procedures: Accounts Receivable
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Sample Questions
Q1) In a computerized system,which of the following alerts other members of the team that the patient has arrived?
A)Change the patient's status in the electronic scheduler to "in the office."
B)Ask the patient to update his/her health history at the computer kiosk.
C)Use the light intercom to announce the patient's arrival.
D)Queue the system to process the insurance claim.
Q2) What is the purpose of a routing slip?
A)To inform the front desk where the patient record is located when it has been removed from the file
B)To provide the back office staff with information as to which treatment rooms are being used
C)To communicate treatment information between the treatment area and the business office
D)To inform the office manager when insurance claims have been sent to an insurance provider
Q3) Cash from a deposit can be used to quickly and easily replenish the petty cash fund.
A)True
B)False
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Chapter 18: Employment Strategies
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Sample Questions
Q1) What type of resume places skills and abilities first,according to importance,regardless of the time of occurrence?
A)Chronological resume.
B)Functional resume.
C)Hybrid resume.
D)Typical resume.
Q2) When you are accepting a job offer,your decision should be based on all the following,except:
A)salary and benefits.
B)identity of your direct supervisor.
C)work schedule.
D)vacation schedule.
Q3) Which of the following characteristics is necessary for a well-written resume?
A)Be general.
B)Be clear and concise.
C)Be very specific and include minute details.
D)List only work experiences and skills directly related to dental assisting.
Q4) What is an employment agreement?
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