Fundamentals of Communication Test Bank
Course Introduction
Fundamentals of Communication explores the essential principles and processes involved in human communication across various contexts, including interpersonal, group, and public settings. Through the study of theory and practical application, students learn to analyze and enhance verbal and nonverbal communication skills, develop effective listening techniques, and understand the impact of culture, technology, and perception on interactions. This course aims to build a strong foundation for effective communication, critical thinking, and problem-solving abilities, preparing students to navigate and succeed in both personal and professional environments.
Recommended Textbook
COMM 4th Edition by Rudolph F. Verderber
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17 Chapters
585 Verified Questions
585 Flashcards
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Chapter 1: Communication Perspectives
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/43207
Sample Questions
Q1) Explain how social ease is important to being a competent communicator. Answer: Communication competence is the impression that communicative behavior is both appropriate and effective in a given situation.Social ease means managing communication apprehension so we do not appear nervous or anxious.It influences whether others perceive us to be competent communicators.To be perceived as a competent communicator, we must speak in ways that convey confidence and poise.Communicators that appear apprehensive are not likely to be regarded as competent, despite their motivation or knowledge.
Q2) Kate tells her son Ben to tidy his room.Ben, who does not like the task, agrees to it but mumbles under his breath and makes a face.Ben's response is an example of _____.
A)a script
B)feedback
C)a code
D)noise
Answer: B
Q3) Interpersonal communication usually occurs through mass medi
A)True
B)False
Answer: False
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Page 3
Chapter 2: Perception of Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Illustrate three different ways of improving your perception of others and their messages.
Answer: You can improve your perceptions by questioning their accuracy.It begins by saying "I know what I think I saw, heard, tasted, smelled, or felt, but I could be wrong.What other information should I be aware of " By accepting the possibility that you have overlooked something, you will stop automatic processing and begin to consciously search out information that should increase your accuracy.Seeking more information is vital to verify perceptions.If your perception is based on only one or two pieces of information, try to collect additional information.Perception is tentative, that is, subject to change.The best way to get additional information about people is to talk to them.Realize that your perceptions of a person will change over time.People often base their opinions, assumptions, and behaviors on perceptions that are outdated.When you encounter someone you haven't seen for a while, let the person's current behaviour rather than their past actions or reputation inform your perceptions.
Q2) Accuracy of perception is usually high in automatic processing.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Intercultural Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Miriam stays in a dormitory with students from various ethnic groups.One of the students asks Miriam if she knows the way to the school canteen.Miriam looks confused because she identifies the canteen with the word "cafeteri" In this scenario, which of the following barriers to intercultural communication is Miriam facing?
A)Ethnocentrism
B)Incompatible communication codes
C)Incompatible norms and values
D)Anxiety
Answer: B
Q2) Members of a polychronic culture are less likely to be late for appointments.
A)True
B)False
Answer: False
Q3) People in polychronic cultures:
A)value punctuality and uninterrupted task completion.
B)focus on doing one thing at a time.
C)view time as a series of small units that occur sequentially.
D)value relationships more than schedules.
Answer: D
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Page 5
Chapter 4: Verbal Messages
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33 Flashcards
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Sample Questions
Q1) Instead of "loyal," when a speaker adds "I mean, he never criticizes friends behind their backs," he or she is using _________.
A)slang
B)jargon
C)descriptive details
D)idiomatic expression
Q2) When a person uses words like "mumbles," "whispers," "blusters," or "drones," instead of "speaks in a weird way," the person uses _________.
A)idiomatic language
B)concrete language
C)inclusive language
D)pragmatic language
Q3) _________ comes from understanding a message related to its conversational context.
A)Connotative meaning
B)Semantic meaning
C)Denotative meaning
D)Pragmatic meaning
Q4) Explain and distinguish between semantic and pragmatic meanings of language.
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Chapter 5: Nonverbal Messages
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Nonverbal communication is similar across cultures.
A)True
B)False
Q2) Describe the characteristics of nonverbal communication.
Q3) Nonverbal behavior is _________, since the meaning is perceived through postures, gestures, facial expressions, vocal pitch and rate, and appearance.
A)multi-channeled
B)ambiguous
C)inevitable
D)conveyor of emotions
Q4) Physical appearance does not communicate any nonverbal messages.
A)True
B)False
Q5) Which of the following is true of vocalized pauses?
A)People with high voice quality tend to use a lot of vocalized pauses.
B)Vocalized pauses help a listener in understanding a speech better.
C)The higher the vocalized pauses, higher the intonation.
D)Too many vocalized pauses can distract listeners.
Q6) Explain the important guidelines for interpreting nonverbal messages.
7
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Chapter 6: Listening
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Supportive responses create an environment that encourages the other person to talk about and make sense of a distressing situation.
A)True
B)False
Q2) In the context of remembering, a common technique to form a mnemonic is by:
A)adding extra details to the information that has to be remembered.
B)recording a speech in a tape recorder or a CD.
C)forming a word with the first letters of the information that has to be remembered.
D)paraphrasing the information that has to be remembered with related words.
Q3) Which of the following is true of paraphrasing?
A)It is a repetition of what a speaker has said.
B)It causes a listener to forget a speaker's message.
C)It becomes necessary when communicating long and complex messages.
D)It is a listener's effort to look at things from another person's point of view.
Q4) Explain listening style and the types of listeners.List the characteristics of each type of listeners that differentiates them from the other types.
Q5) Briefly explain the five processes of active listening.
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Page 8
Chapter 7: Interpersonal Relationships
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) _____ refers to putting one's needs or desires on hold to attend to the needs of his or her partner or the relationship.
A)Sacrifice
B)Honor
C)Sufferance
D)Toleration
Q2) Cassie had been a smoker for 40 years.She did not disclose this information to her family until she got diagnosed with lung cancer.In this scenario, this information moves into the _____ of her Johari window.
A)secret pane
B)unknown pane
C)open pane
D)blind pane
Q3) Upon self-disclosure, an information from the secret pane moves into the open pane of the Johari window.
A)True
B)False
Q4) Discuss the strategies to maintain dialectical tension.
Q5) Briefly explain the various types of relationships.
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Chapter 8: Interpersonal Communication
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Which of the following is a characteristic of an assertive communication style?
A)It is adopted by people who feel defensive.
B)It is highly valued in countries that follow collectivist cultures.
C)It leaves a partner hurt, confused, and startled.
D)It is healthy as it demonstrates respect for a partner.
Q2) In the context of providing personal feedback in relationships, which of the following statements is true of praising a person?
A)It involves offering insincere compliments to a person.
B)It reinforces a positive behavior in a person.
C)It is offered primarily to please a person.
D)It has the same characteristics as flattery.
Q3) In the context of comforting, _____ involves offering ideas, observations, information, or alternative explanations that might help a relational partner understand a situation in a different light.
A)buffering face threats
B)reframing the situation
C)encouraging understanding
D)clarifying supportive intentions
Q4) Discuss the five conflict management styles.
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Chapter 9: Communicating in Groups
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which of the following statements is true of the size of a work group team?
A)The ideal size for a work group team is five to seven members.
B)The best size for a work group is twenty to fifty members.
C)As the size of a group increases, the discussion time decreases.
D)The size of a group is directly correlated to the breadth of knowledge of its members.
Q2) Group communication consists of all verbal and nonverbal messages shared among members of a group.
A)True
B)False
Q3) Discuss virtual groups and how communication takes place in virtual groups.
Q4) Cohesiveness is more likely to develop in groups:
A)in which there is mandatory membership.
B)in which the members are prescribed individual roles.
C)in which members are attracted to its purpose.
D)which are not goal oriented.
Q5) Explain the three kinds of group conflicts and ways to overcome them.
Q6) Explain accountability as a characteristic of healthy groups.
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Page 11
Chapter 10: Group Leadership and Problem Solving
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which of the following should be done by the participants of a meeting when an idea is not fully discussed in the meeting?
A)The participants should be willing to voice disagreement.
B)The participants should avoid the topics that are not discussed.
C)The participants should perform a supportive role by not dominating the discussion.
D)The participants should monitor their contributions.
Q2) A(n) _____ is a set of prepared oral reports delivered sequentially by group members before a gathering of people who are interested in the group's work.
A)oral brief
B)symposium
C)panel discussion
D)executive summary
Q3) Leadership is a skill that pertains to one individual rather than a group of individuals.
A)True
B)False
Q4) Explain leadership.Discuss task leadership roles.
Q5) Explain how group dynamics operates in a group.
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Chapter 11: Topic Selection and Development
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Sample Questions
Q1) _________ is the study of the intended audience for a speech.
A)Language analysis
B)Audience analysis
C)Voice analysis
D)Audience collaboration
Q2) A(n) _________ is a preliminary record of the relevant sources a person finds as he or she conducts research.
A)enumerative bibliography
B)descriptive bibliography
C)historical bibliography
D)annotated bibliography
Q3) Jose is a history student.In one of his research works, he quotes a well-known anthropologist's opinion on human race to validate his research and does not mention the source of his ideIn this scenario, Jose is involved in the act of _____.
A)piracy
B)plagiarism
C)paraphrasing
D)imitation
Q4) Explain five primary research methods.
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Chapter 12: Organizing Your Speech
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) _____ arranges the main points using some logical relationship among them.
A)Time order
B)Narrative order
C)Topical order
D)Logical reasons order
Q2) Stan was delivering a speech on road safety rules.While concluding, he said, "Please don't drink and drive.I'm sure everyone will go home safe after this speech!" Stan's conclusion is an example of a(n):
A)thesis statement
B)appeal to action
C)outline.
D)sectional transition.
Q3) The length of a speech depends on:
A)the number of main points used in the speech.
B)the general goal of the speech.
C)the extent to which the main points are developed.
D)the willingness and the intellect of the audience.
Q4) Briefly describe the following four fundamental patterns of speech organization: time order, narrative order, topical order, and logical reasons order.
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Chapter 13: Presentational Aids
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which of the following is true of presentational aids?
A)Rare or unique presentational aids should be used without considering the cost.
B)They should be used to clarify complex ideas.
C)They should be very large in size.
D)One should use as many presentational aids as possible.
Q2) _____ are inanimate or animate physical samples of the idea being communicated.
A)Models
B)Audio clips
C)Actual objects
D)Graphs
Q3) Movie clips, television shows, and podcasts are all examples of _________.
A)mobility aids
B)ergonomic aids
C)audiovisual aids
D)olfactory aids
Q4) Information should be written on flip charts prior to giving a speech.
A)True
B)False
Q5) Define audio aids and audio visual aids.
Page 15
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Chapter 14: Language
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) James has to present a lively speech to the interns of his organization.He includes a lot of jokes to make his speech interesting.He is doubtful about how his audience will react to one of his jokes.In this scenario, which of the following strategies should he adopt?
A)He should omit the joke from his speech.
B)He should assume his audience is desensitized to offensive jokes.
C)He should tell the joke by using analogies.
D)He should save the joke for his future speech to the same audience.
Q2) In the context of using profane and vulgar expressions in a speech, which of the following statements is true?
A)It signals a lack of maturity and intelligence in a speaker.
B)It can be used in public speeches as people have become desensitized to them.
C)It can be used sparingly but not excessively.
D)It is appropriate if there are no children in the audience.
Q3) A speaker's credibility can be built by:
A)speaking at a fast rate.
B)using pronouns like "I" and "you."
C)maintaining a professional appearance.
D)sharing high-quality information that you researched.
Q4) Explain the characteristics of an effective oral style.
Page 16
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Chapter 15: Delivery
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Sample Questions
Q1) A(n) _____ is one that is researched and planned ahead of time, but the exact wording is not scripted and will vary somewhat from presentation to presentation.
A)extemporaneous speech
B)impromptu speech
C)memorized speech
D)manuscript speech
Q2) In the context of managing public speaking apprehension, the process of systematic desensitization starts with:
A)consciously tensing and relaxing muscle groups.
B)replacing negative self-talk with positive self-talk.
C)developing positive coping statements.
D)making an audience analysis.
Q3) The _____ is the surge of anxiety we feel as we begin delivering a speech.
A)anticipation phase
B)confrontation phase
C)adaptation phase
D)orientation phase
Q4) Discuss how speeches are evaluate
d.Explain the advantages of a critical analysis.
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Chapter 16: Informative Speaking
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Sample Questions
Q1) Pedro is giving a speech on robotics.He starts his speech by stating that a robot is a machine that is capable of carrying out simple to complex actions.In the given scenario, Pedro defines a robot by its _____.
A)classification
B)synonym
C)etymology
D)function
Q2) Listeners automatically recognize how and in what ways information will benefit them.
A)True
B)False
Q3) Discuss comparison and contrast and narration methods of informing with examples.
Q4) _________ occurs when people contemplate something from a variety of perspectives.
A)Intuitive thinking
B)Productive thinking
C)Convergent thinking
D)Inductive thinking
Q5) Provide a brief overview of process speeches and expository speeches.
Page 18
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Chapter 17: Persuasive Speaking
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33 Verified Questions
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Sample Questions
Q1) According to the three-part model developed by Stephen Toulmin, the_________ is the conclusion a speaker wants an audience to agree with.
A)claim
B)warrant
C)support
D)premise
Q2) _________ supports a claim by citing information that indicates the claim.
A)Arguing from analogy
B)Arguing from example
C)Arguing from sign
D)Arguing from causation
Q3) _____ means articulating a position with the support of logos, ethos, and pathos.
A)Bargain
B)Argument
C)Quarrel
D)Justification
Q4) Explain the three-part model developed by Stephen Toulmin.
Q5) Discuss ways of demonstrating good character to convey credibility and competence.
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