Fundamentals of Communication Test Bank
Course Introduction
Fundamentals of Communication explores the essential principles, theories, and processes that underpin effective human communication. Covering both verbal and non-verbal communication, this course examines interpersonal, group, public, and intercultural communication contexts. Students will analyze barriers to effective communication, learn strategies for improving listening and speaking skills, and understand the role of perception, culture, and technology in shaping communication. By engaging in practical exercises and critical discussions, students will develop foundational skills crucial for academic, professional, and personal success.
Recommended Textbook Looking Out Looking In 3rd Edition by Ronald B. Adler
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10 Chapters
1560 Verified Questions
1560 Flashcards
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Page 2
Chapter 1: A First Look at Interpersonal Communications
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) What are the two main types of control exercised in relationships?
A) conversation and decision-making
B) conversation and emotional
C) decision-making and social
D) emotional and social
Answer: A
Q2) You are deciding what Dana meant by that scowl.
A)Â channel
B)Â decoding
C)Â environment
D)Â external noise
E)Â Sender
Answer: B
Q3) What is the best thing to do when you are unsure of the relational dimension of a message?
A) Accept the verbal statement at face value.
B) Interpret the nonverbal behaviour.
C) Describe the behaviour and ask what it means.
D) Go back to the content dimension of the message to find meaning.
Answer: C
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Chapter 2: Communication and Identity: Creating and Presenting
the Self
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) What is a characteristic of the self-concept?
A) It is subject to distortion.
B) It is primarily a product of our genetic inheritance.
C) It can be easily changed if one has the will to change it.
D) It changes day to day, depending on circumstances.
Answer: A
Q2) Employees with high self-esteem make better employees overall.
A)True
B)False
Answer: True
Q3) What is a common behaviour in people who have low self-esteem?
A) They have trouble criticizing others.
B) They expect to be rejected by others.
C) They are likely to approve of others in order to be accepted.
D) They perform well when being watched because they fear disapproval.
Answer: B
Q4) According to your text,the self-concept is shaped by communication.
A)True
B)False
Answer: True
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Chapter 3: Perception: What You See Is
What You Get
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Soren discovers that doing business in Tokyo is different than in Calgary.His attempts to use perception checking to clarify communication with his Japanese clients are considered by them to be aggressive and threatening.Why is this?
A) Soren's nonverbal behaviour may be inappropriate.
B) The Japanese clients need to learn to be more assertive.
C) The collectivistic Japanese culture values a group approach over an individual one.
D) The high context Japanese culture does not value clarity as much as Canadian culture does.
Answer: D
Q2) Temi did not want to associate with the girl wearing a ring in her nose.
A)Â physical construct
B)Â role construct
C)Â interaction construct
D)Â psychological construct
E)Â membership construct
Answer: A
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Chapter 4: Emotions: Feeling, Thinking, and Communicating
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) John has a tendency to believe that if something bad can happen it will happen to him.This is causing him a lot of anxiety in his job and he wants to change this.Every time he thinks something bad is going to happen,he stops and writes down what he thought.What is John doing?
A) reappraising his irrational beliefs
B) recording his self-talk
C) monitoring his emotional reactions
D) noticing the event that activates his negative thoughts
Q2) A person's job can influence how he or she will express emotions.
A)True
B)False
Q3) Primary emotions are emotions experienced by children.
A)True
B)False
Q4) What do people who subscribe to the fallacy of perfection believe?
A) Perfection requires much effort.
B) They need to be perfect to be happy.
C) They should be able to handle any situation with confidence and skill.
D) There's no point in striving to improve since perfection is unattainable.
Page 6
Q5) Discuss the differences between facilitative and debilitative emotions.
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Chapter 5: Language: Barrier and Bridge
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Equivocal words are words that can be interpreted in more than one way.
A)True
B)False
Q2) The best way to move down the abstraction ladder when someone confronts you with vague language is to look up the confusing words in a dictionary and put them into your own words.
A)True
B)False
Q3) Syntactic rules are rules that govern the way symbols can be arranged,as opposed to the meanings of those symbols.
A)True
B)False
Q4) What is Canada's third most frequently spoken mother tongue?
A) Chinese
B) French
C) German
D) Spanish
Q5) Your children are disruptive.
A)inference
B)fact
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Chapter 6: Nonverbal Communication: Messages Beyond
Words
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Complementing is nonverbal behaviour that reinforces a verbal message.
A)True
B)False
Q2) What nonverbal function is demonstrated by the nonverbal behaviour of smiling at a friend as you say "come on over here"?
A) accenting
B) complementing
C) regulating
D) substituting
Q3) Brief expressions that flit across a subject's face in as short a time as it takes to blink an eye are called adaptors.
A)True
B)False
Q4) Illustrators are communication that is portrayed in drawings.
A)True
B)False
Q5) Posture is the least ambiguous type of nonverbal behaviour.
A)True
B)False
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Chapter 7: Listening: More Than Meets the Ear
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) "Sure it's unfair.But you can't let that stop you.Life is unfair,and the sooner you realize that,the happier you'll be." What type of listening response is this an example of?
A) advising
B) judging
C) paraphrasing
D) supporting
Q2) Which term refers to questions aimed at soliciting information that enables the asker to understand the other person?
A) open questions
B) sincere questions
C) closed questions
D) counterfeit questions
Q3) An example of insensitive listening is when you don't pay attention to what the other person is saying.
A)True
B)False
Q4) There is no single "best" listening style to use when listening to help.
A)True
B)False
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Chapter 8: Communication and Relational Dynamics
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) Breadth is the first dimension of self-disclosure,involving the range of subjects being discussed.
A)True
B)False
Q2) According to social exchange theory,we often seek out people who can give us something specific.What can these people give us?
A) something in exchange for what we give them
B) social and emotional rewards rather than physical ones
C) rewards at least equal to the costs we pay in the relationship
D) social, emotional, and physical rewards without demanding anything of us
Q3) The "Unknown" window of the Johari model represents things about yourself that another knows but you do not.
A)True
B)False
Q4) People sometimes self-disclose to create a good impression.
A)True
B)False
Q5) Discuss the balance between the benefits and risks of self-disclosure.What guidelines for self-disclosure are most useful for you?
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Chapter 9: Improving Communication Climates
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Which of the following would a transformational leader do?
A) set goals, clarify desired outcomes, provide feedback, and give subordinates rewards for good work
B) create a vision for the future and then motivate people to buy into and work toward it
C) work with subordinates to achieve goals
D) maintain a hands-off attitude and provide very little leadership
Q2) For one of the situations below,briefly outline the details of the situation (use your imagination)and write out how you would address the situation using the assertive message format in its complete form.Note any considerations that are important in delivering the message.
Situations: (a)a noisy neighbour; (b)a friend who has not returned a borrowed item to you; (c)a team member at school or work who is not cooperating with you on a project
Q3) "I feel like you are angry with me" is an example of a feeling statement.
A)True
B)False
Q4) Endorsement is the strongest type of confirming message.
A)True
B)False
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Chapter 10: Managing Interpersonal Conflicts
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Collaborating is the ideal approach to conflict because it seeks a win-win solution.
A)True
B)False
Q2) Shows low concern for oneself and the other party.
A)accommodating
B)avoiding
C)collaborating
D)competing
E)compromising
Q3) Used to achieve win-win outcomes.
A)accommodating
B)avoiding
C)collaborating
D)competing
E)compromising
Q4) People expressing their hostility in obscure,subtle,indirect ways,is called "passive aggression."
A)True
B)False
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