Foundations of Management Review Questions
Course Introduction
Foundations of Management introduces students to the essential principles and practices of effective management in contemporary organizations. The course covers the core functions of planning, organizing, leading, and controlling, while exploring key topics such as decision-making, organizational structure, motivation, communication, and teamwork. Through case studies, practical examples, and interactive activities, students develop a fundamental understanding of how managers achieve organizational objectives by coordinating people and resources in dynamic environments. This course establishes a solid groundwork for further study in business and management disciplines.
Recommended Textbook Management 12th Edition by Richard L. Daft
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19 Chapters
3213 Verified Questions
3213 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Conceptual skills are especially important for _____ managers.
Answer: top
Q2) A human resource manager would be considered a staff manager.
A)True
B)False
Answer: True
Q3) A social entity that is goal directed and deliberately structured is called a(n) _____.
Answer: organization
Q4) Without _____, no company can survive over the long run.
A) cost-cutting
B) outsourcing
C) command-and-control approach
D) total quality teamwork
E) innovation
Answer: E
Q5) The _____ role involves deciding who gets what resources.
Answer: resource allocator
Q6) Department heads and division managers are examples of _____ managers.
Answer: middle
Page 3
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Chapter 2: The Evolution of Management Thinking
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Positions organized in a hierarchy of authority is an important characteristic of:
A) scientific management.
B) bureaucratic organizations.
C) quantitative management.
D) the human relations movement.
E) total quality management.
Answer: B
Q2) A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) _____.
Answer: management science perspective
Q3) The classical perspective on management emerged during the 1800s.
A)True
B)False
Answer: True
Q4) _____ refer to the influence of political and legal institutions on people and organizations.
Answer: Political forces
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Page 4
Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization.
A)True
B)False
Answer: False
Q2) In determining what cultural values are important for the organization, managers should consider the external environment as well as the company's strategy and goals.
A)True
B)False
Answer: True
Q3) Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?
A) Outsourcing
B) Interorganizational partnership
C) Adversarial orientation
D) Merger
E) Boundary spanning
Answer: B
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) A nation's _____ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society.
Q2) When it comes to economic development, a currently developing country is also called a(n) _____.
Q3) A tendency to regard their own culture as superior and to downgrade other cultures reflects an attitude called geocentric.
A)True
B)False
Q4) Cultural factors in foreign countries are _____ the political and economic factors. A) easier than B) similar to C) more perplexing than D) less important than E) none of these
Q5) Riots, revolutions, civil disorders, and frequent changes in government that affect the operations of an international company shows _____ in a country.
Q6) Explain NAFTA.
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Page 6
Chapter 5: Managing Ethics and Social Responsibility
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Employee disclosure of illegal organization activities is known as _____..
Q2) The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
A) individualism approach
B) justice approach
C) utilitarian approach
D) moral-rights approach
E) discretionary responsibility approach
Q3) Most ethical dilemmas in business involve a conflict between stakeholders and shareholders.
A)True
B)False
Q4) Only about _____ percent of American adults reach the level-three stage of moral development.
A) two
B) four
C) eleven
D) fifteen
E) twenty
Q5) A decision to monitor employees' nonwork activities violates the right to _____.
Page 7
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Women and minorities who have found their opportunities limited in the corporate world are seeing intrapreneurship as the only way to go.
A)True
B)False
Q2) After fully developing their new business idea, Holly and Trent recognize the need to develop a business plan. Typical business plans will include all of the following, except:
A) mission or vision of the company.
B) information about the suppliers.
C) policy for extending credit to customers.
D) analysis of critical risks that threaten success.
E) all of these should be included.
Q3) An advantage of which of these tactics is that there is a shorter start-up time and an existing track record?
A) Participate in a business incubator
B) Start a new business
C) Buy a franchise
D) Buy an existing business
E) Debt financing
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8
Chapter 7: Managerial Planning and Goal Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.
A)True
B)False
Q2) _____ are ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.
Q3) Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following except:
A) central planning departments.
B) decentralized planning groups.
C) top executives.
D) consulting groups.
E) the president of the company.
Q4) List four reasons why planning generally positively affects a company's performance?
Q5) A plan tells "why" to achieve the goal.
A)True
B)False
Q6) In what ways do plans and goals benefit an organization?
Page 9
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?
A) Leadership
B) Structural design
C) Human resources
D) Information and control systems
E) Compensation
Q2) The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is called a(n) _____.
Q3) Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?
A) Focus
B) Globalization
C) Overall cost leadership
D) Differentiation
E) Liquidation
Q4) A business activity that an organization does particularly well relative to its competition is known as a(n) _____.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) We all appreciate doing business with a company that exemplifies good management, and much of good management can be attributed to effective decision-making. In a short essay write about an experience-positive or negative-that you have had that shows why decision-making is an integral part of good management. Identify factors that are important for good decision-making and what factors can inhibit good decision making.
Q2) If Vaughn uses the classical model of decision making, which of these assumptions would he reject?
A) The decision maker is rational and uses logic in assigning values and evaluating alternatives.
B) The desired decision will maximize attainment of organizational objectives.
C) The decision-maker strives for complete certainty, gathering complete information.
D) Problems are precisely formulated and defined.
E) All of these are accepted.
Q3) _____ is the process of identifying problems and opportunities and then resolving them.
Q4) A(n) _____ is assigned the role of challenging the assumptions and assertions made by the group.
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Page 11
Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) How does managerial authority flow through the organizational hierarchy?
A) Vertically
B) Sporadically
C) Horizontally
D) In a circular fashion
E) Authority is static - it does not flow
Q2) Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?
A) Specialization principle
B) Unity of command principle
C) Scalar principle
D) Authority principle
E) Responsibility principle
Q3) An alternative for assigning divisional responsibility is to group company activities by _____.
Q4) The _____ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Q2) _____ schedule materials to arrive at a company just as they are needed on the production line.
A) Mass customization system
B) LIFO system
C) First-in-First-out system
D) Just-in-time inventory system
E) Last-in-First-out
Q3) The role of the _____ is to prevent people in other roles from adopting a bad idea.
A) critic
B) inventor
C) sponsor
D) ombudsman
E) obstructionist
Q4) List the five specific tactics that can be used to overcome employee resistance to change.
Q5) Explain the concept of force field analysis.
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Chapter 12: Managing Human Resource
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) _____ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q2) Effective managers must learn to react to staffing problems in their organization as they arise. If you were the manager of a manufacturing plant, what factors would you consider in determining your staffing needs over the next year, five years, and 10 years? When is the right time to address staffing needs?
Q3) Employability and personal responsibility are part of the old social contract between employees and employers.
A)True
B)False
Q4) One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting.
A)True
B)False
Q5) Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee.
A)True
B)False
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires the diversification of middle and upper management.
A)True
B)False
Q2) Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a women's leadership group to help women advance within the company. Membership within the group was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described as a(n):
A) focus group
B) network group
C) self-help group
D) diversity team
E) multicultural team
Q3) A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is a(n) _____.
Q4) List the five categories or forms of sexual harassment.
Q5) The invisible barrier that separates women and minorities from top management positions is known as the _____.
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Chapter 14: Understanding Individual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Which of the following describes the last step in the perception process?
A) Observing information
B) Screening the information
C) Selecting what to process
D) Organizing the selected data into patterns
E) Transmitting the observed information
Q2) Self-management is being aware of what you are feeling.
A)True
B)False
Q3) When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.
A) Perceptual selectivity
B) Cognitive dissonance
C) Contagious feeling
D) Self-efficacy
E) Emotion contagion
Q4) Describe the three factors that influence whether an attribution will be external or internal.
Q5) A positive attitude toward one's job is called ______.
Page 16
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT:
A) delegate the whole task.
B) maintain feedback.
C) give thorough instructions.
D) work alone to accomplish important tasks.
E) evaluate and reward performance.
Q2) Two types of personal powers are expert and reward powers.
A)True
B)False
Q3) The _____ leader is distinguished by his/her ability to bring about organizational change.
A) transformational
B) participative
C) charismatic
D) achievement-oriented
E) people-oriented leader
Q4) The ability to influence people toward the attainment of goals is known as _____.
Q5) List the two dimensions used in Blake and Mouton's Leadership Grid.
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Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) _____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.
Q2) Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?
A) Avoidance learning
B) Punishment
C) Positive reinforcement
D) Extinction
E) Suspension
Q3) According to Herzberg, _____ is an example of a hygiene factor.
A) achievement
B) recognition
C) pay
D) responsibility
E) opportunity for growth
Q4) _____ is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.
Q5) Briefly describe Maslow's hierarchy of needs theory.
Q6) List the four types of reinforcement.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.
Q2) Describe the difference between centralized networks and decentralized networks.
Q3) _____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.
A) Encoding, channel
B) Encoding, noise
C) Decoding, channel
D) Decoding, encoding
E) Decoding, noise
Q4) The major problem with downward communication is known as communication _____.
Q5) Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.
A)True
B)False
Q6) To _____ a message is to select the symbols used to compose a message.
Q7) List the five types of upward communication.
Q9) Without _____, the communication is one-way. Page 19
Q8) List the three formal communication channels found in organizations.
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Page 20
Chapter 18: Leading Teams
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) As one of the four common ways in which norms develop in teams, _____ means that the first behaviors that occur in a team often set a precedent for later team expectations.
Q2) Common types of formal teams are:
A) vertical and diagonal.
B) horizontal and diagonal.
C) vertical and horizontal.
D) horizontal and lateral.
E) lateral and diagonal.
Q3) In order to achieve competitive advantage, organizations use many types of teams. Write a short essay in which you identify different types of teams and evaluate the organizational situations where each may be most effective.
Q4) Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.
A)True
B)False
Q5) A common cause of conflict includes scarce resources.
A)True
B)False
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.
A)True
B)False
Q2) Approaches to quality and financial control must change with the times. In a short essay, evaluate the effect that the changing global economy and increased awareness of corporate accountability are having on organizational management and processes.
Q3) A budgeting process in which middle and lower-level managers set departmental budget targets in accordance with overall company revenues and expenditures specified by top management is called _____ budgeting.
Q4) Quality circles are based on the assumption(s) that:
A) the people who do the job know it better than anyone else.
B) quality can be increased by increasing the size of the organization.
C) quality can be increased by talking more about it.
D) the more employees talk, the more satisfied they will be.
E) all of these.
Q5) Describe the difference between a balance sheet and an income statement.
Q6) Identify and briefly describe the four steps of the feedback control model.
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