Foundations of Management Pre-Test Questions
Course Introduction
Foundations of Management introduces students to the essential concepts, theories, and functions that form the basis of effective management practices in organizations. The course explores topics such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in todays dynamic business environment. Students will learn about different management styles, ethical decision-making, organizational structure, team dynamics, and the impact of globalization on management strategies. Through case studies, discussions, and practical exercises, this course aims to develop critical thinking and problem-solving skills necessary for effective leadership and decision-making in a variety of organizational settings.
Recommended Textbook
Management 1st Edition by Christopher P. Neck
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Chapter 1: Management in the 21st Century
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Q1) Effective managers must balance the people-focused and technical sides of their jobs.
A)True
B)False
Answer: True
Q2) All of the following are determinates of a successful business EXCEPT:
A)Access to resources
B)Interested consumers
C)Agreement amongst all team members
D)Effective leadership
Answer: C
Q3) When a manager acts as a disturbance handler or negotiator for his/her organization, he/she is acting in a(n) __________ role.
A)entrepreneurial
B)decisional
C)interpersonal
D)informational
Answer: B
Q4) Technical skills are most important for ________ managers.
Answer: First-line
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Chapter 2: The Evolution of Management
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Q1) "The group principle" was introduced by:
A)Lillian Gilbreth
B)Elton Mayo
C)Mary Parker Follett
D)Andrew Weber
Answer: C
Q2) Compare and contrast some of the advantages and disadvantages of Max Weber's Characteristics of Bureaucracy.
Answer: 11ef11c2_233a_379d_acef_b78cff8575ee_TB5131_00
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Q3) The phrase "system dynamics" was introduced by Charles Bernard.
A)True
B)False
Answer: False
Q4) Organizations with _______ systems have the power to change and be changed by external and internal forces.
Answer: open
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Chapter 3: Critical Thinking for Managers
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Q1) The "Fixes that Fail" systems archetype occurs when:
A)Ttwo efforts or activities compete for the same resources.
B)Aan organization, in spite of past success, decides to batten down the hatches in the face of difficult economic times in order to avoid exposure to "risky" expenditures.
C)Aan urgent problem arises and managers are tempted to quickly implement a short-term solution that in the long-term will not fully correct the problem.
D)Iindividuals use a common limited resource purely for their own gain.
Answer: C
Q2) Organizations can avoid the pitfalls of the ___________ trap by maintaining absolute performance standards irrespective of a crisis, or how the economy, is performing
Answer: goal-eroding/eroding goals
Q3) Whole system loop diagrams map out the structure of a system and show how the components of a system interact with each other.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Organizations and Change Management
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Q1) The paradox known as the _________ _________ is one in which there are millions of people out of work yet there are also millions of job openings in which companies cannot find qualified workers to fill.
Q2) When companies employ the efforts of its customers and the public to innovate and further its mission, it is called:
A)Advocating
B)Crowdsourcing
C)Regulating
D)Activism
Q3) "Planet Power" is the slogan that Perfect Planet used to support their organization's culture, mission, and values.
A)True
B)False
Q4) _________ are narratives, usually fictionalized or enhanced over time, based on actual organizational experiences.
Q5) Choose and discuss three of the following conscious aspects of culture: slogans, stories, symbols, rituals, ceremonies, and heroes.
Q6) List and discuss the eight stages for leading change.
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Chapter 5: Diversity in a Global Economy
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Q1) The European Union consists of 17 European countries.
A)True
B)False
Q2) Define diversity and explain the difference between deep-level and surface-level diversity.
Q3) A help-wanted ad that seeks "females" or "recent college graduates" is an example of which category?
A)Job Advertisements
B)Recruitment
C)Assignments and Promotions
D)Pay and Benefits
Q4) In 2007, the average age of a production line worker was 39.
A)True
B)False
Q5) Congress passed the Americans with Disabilities Act in:
A)1964
B)1984
C)1990
D)1995
Q6) ________ is when an organization outsources to a company in another country.
Page 7
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Chapter 6: Ethics and Social Responsibility
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Sample Questions
Q1) Commitments are mandatory behavior.
A)True
B)False
Q2) _________ __________ are people who start a business for the dual purpose of profit and societal benefit.
Q3) An organization's proactive behaviors to benefit society are known as the organization's:
A)Proactive stance
B)virtuous principle
C)social responsibility
D)societal norms
Q4) The legal agreement between shareholders and management that determines the fiduciary duty of management in operating the organization is known as their:
A)standards of excellence
B)articles of incorporation
C)codes of conduct
D)None of the above
Q5) A(n) __________ approach is when an organization denies responsibility for social problems and responds only when legally required.
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Chapter 7: Making Better Decisions
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Q1) Knowing the causes of a situation is different than understanding the variety of alternatives available to change behavior.
A)True
B)False
Q2) Who suggested that the assumption that you can isolate "a closed system" from the rest of the world was a faulty theory?
A)Herbert Simon
B)Robert Adler
C)David Makarsky
D)Herb Cork
Q3) Bounded rationality is rational decision-making that is limited by time, cognitive abilities, and available information.
A)True
B)False
Q4) Managers are at particularly high risk for representative bias when the information they need to make a decision is ambiguous.
A)True
B)False
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Page 9
Chapter 8: Setting Goals
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Q1) When organizations need the help of specific actions, people, and/or resources, they will create a(n) __________ plan.
A)standing
B)tactical
C)options-based
D)action
Q2) Which of the following companies does the chapter use as an example for goals going wrong?
A)Enron
B)Sears
C)Ford
D)All of the above
Q3) Which of the following is NOT one of the pitfalls that Locke and Latham attribute to goal failure?
A)Long-term thinking
B)Increases in stress
C)Feelings of failure
D)Dishonesty/cheating
E)All of the above
Q4) __________ goals are primary or long-term goals.
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Chapter 9: Designing Strategies
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Q1) Merging properties would require twice the amount of supplies, but could potentially lower costs due to:
A)Unequal access to distribution channels
B)Demand-side benefits of scale
C)Capital requirements
D)Supply-side economies of scale
Q2) Being a __________ is the least effective of all the strategies.
Q3) Which of the following is a question that would be used to determine a company's opportunities?
A)What could we improve on?
B)Are there new companies moving into the market?
C)What about us is unique?
D)Do we have a renovation scheduled?
Q4) Every industry, big or small, is subject to government policies.
A)True
B)False
Q5) A company has said to suffer from _________________ when they continue to use competitive practices that have previously been successful.
Q6) Discuss the BCG Matrix including a description of each of its four quadrants.
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Chapter 10: Structuring Organizations
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Q1) Managers can create an organizational culture based on the intensity levels of how efficient the structure is and how effective it is.These are also known as:
A)diversification and integration
B)diversification and implementation
C)differentiation and integration
D)differentiation and implementation
Q2) A manager's authority is an expectation that he/she is responsible for their activities and transparently report outcomes.
A)True
B)False
Q3) Network organizations are a type of horizontal organizational structure.
A)True
B)False
Q4) Around eighty percent of Fortune's "100 Best Companies to Work For" use telecommuting to attract and retain employees.
A)True
B)False
Q5) A __________ model facilitates horizontal integration and collaboration.
Q6) Explain the differences in the functional, divisional, and matrix organizations
Page 12
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Chapter 11: The Human Side of Management
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Q1) List three reasons why employees may be inclined to seek new opportunities as outlined in the text.
Q2) A popular training method that gives employees the opportunity to experience other roles across departments is known as _____________.
Q3) A __________ is a method that rates employee performance based on specific behaviors relating to a particular role.
Q4) A good team reflects on the hiring ability of the manager.
A)True
B)False
Q5) Approximately what percent of employees are satisfied with the amount of recognition they receive for a job well done?
A)10%
B)30%
C)50%
D)70%
Q6) Compare and contrast training and development.
Q7) The ADDIE approach to training stands for __________, __________, __________, ___________, and ___________.
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Chapter 12: Managing Team Performance
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Q1) The chapter defines a team member who depends on the rest of group to perform well to be known as a(n):
A)Slacker
B)Social loafer
C)Co-dependent
D)None of the above
Q2) Which stage of group development do teams sometimes get stuck in due to unresolved conflict?
A)Forming
B)Storming
C)Norming
D)Performing
Q3) __________ teams are also referred to as vertical or command teams.
Q4) Functional teams are also known as horizontal teams.
A)True
B)False
Q5) For most organizations, meetings should be held weekly, even if there is no defined purpose.
A)True
B)False
Page 14
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Chapter 13: Managing As Leaders
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Q1) Provide a brief appraisal of three new and emerging leadership perspectives.
Q2) Which of the following is NOT a characteristic that authentic leadership encourages?
A)Positive psychological capacities
B)self-awareness
C)self-development
D)internalized moral perspective
E)All of the above
Q3) The three situational factors of Fiedler's Contingency Model are ______________, ____________, and _______________.
Q4) What percentage of the United States workforces works from home at least part time?
A)20%
B)30%
C)40%
D)50%
Q5) Explain the basic concept of power and then compare and contrast the five basic sources of power.
Q6) Kelly Flatley and Brendan Synnott are the founders of the ______________ company.
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Chapter 14: Understanding Individual Behavior
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Q1) List three of the six dimensions of abundance.
1) _______________________
2) _______________________
3) _______________________
Q2) The three particular areas that managers focus on in relation to personality are __________________, _____________________, and
Q3) Challenging work is made up of both pleasureful and purposeful tasks.
A)True
B)False
Q4) Which of the following would be a motivational need for a highly extroverted individual?
A)Recognition for accomplishments
B)Private/personal recognition
C)Prestige/status
D)Both A&C
E)All of the above
Q5) ___________ are agreements intended to entice positive or desirable behaviors.
Q6) Explain the difference between positive and negative affectivity.
Q8) Employees faced with a consistent level of stress may suffer from ________. Page 16
Q7) According to the chapter, the abbreviation for emotional intelligence is ____.
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Page 17
Chapter 15: Communicating and Motivating Others
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Q1) The two needs that are the most important and relevant in today's fluid workplace are ____________________ and _____________.
Q2) Negative reinforcement involves withholding praise or positive rewards.
A)True
B)False
Q3) Two examples of communication channels are __________ and __________.
Q4) Two types of behavior modification are positive reinforcement and avoidance learning.
A)True
B)False
Q5) Companies sometimes offer ____________ to employees as additional compensation or incentives, usually at a discounted price for a limited time.
Q6) In which type of reward system are awards or prizes given at a specific rate as accomplishments occur.
A)Merit-Based rewards
B)Piece-rate incentives
C)Scanlon Plan
D)Incentive-based rewards
Q7) ____________ is a key factor in motivating employees.
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Chapter 16: Information and Operations
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Q1) _______________ gives computers the ability to seemingly possess human intelligence and act accordingly to process information.
Q2) UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own web sites is an information systems solution used to achieve customer intimacy.
A)True
B)False
Q3) An extranet uses:
A)Mainframe technology
B)Infrared telecommunications systems
C)Telecommunications capacities of fiber optic networks
D)Internet technology for authorized users only
E)None of the above
Q4) _____________ are workers employed for the specific knowledge they possess.
Q5) List the three types of controls. 1) ____________________ 2) ____________________ 3)
Q6) _______________ is typically found in numerical form.
Page 19
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Chapter 17: Performance Development
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Q1) Performance development management spans a whole range of business activities, from systems performance to people performance to facility performance.
A)True
B)False
Q2) Quality analytics is the use of statistics that are monitored from production on an ongoing basis for the sole purpose of determining production quality.
A)True
B)False
Q3) The ideas of William E.Deming and Joseph Juran stating that with continuous improvement, organizations would be able to improve their processes, methods, services, and/or products formed the basis of ___________________.
Q4) Benchmarking is a process to strive for enhanced production on an ongoing basis by reevaluating processes on a frequent basis.
A)True
B)False
Q5) Some organizations ____________some of their services or operations to other companies as a cost-saving exercise.
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Chapter 18: Entrepreneurship and Innovation
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Q1) The Stages of New Ventures is a staged model that describes the evolution of an innovation's acceptance with customers.
A)True
B)False
Q2) Which can be a challenge to growth in new ventures, according to the text?
A)Financing and liquidity
B)A gap in the market
C)Research and development
D)All of the above
Q3) A Primary Market Offering (PMO) is the first time a company sells its equity shares on the stock market.
A)True
B)False
Q4) Innovators are the approximately 2 percent of a market's population that initially uses and tests a new product or service.
A)True
B)False
Q5) Choose and explain three of the new venture strategies described in the text.
Q6) List and describe three of the eight conditions for flow in the workplace
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