Foundations of Management
Midterm Exam
Course Introduction
Foundations of Management introduces students to the fundamental principles and practices essential for effective management in modern organizations. The course covers key concepts such as planning, organizing, leading, and controlling, while exploring the evolution of management theories and their application in real-world scenarios. Students will examine decision-making processes, organizational structures, and the role of ethics and social responsibility in managerial practice. Through case studies and interactive discussions, participants will develop a solid understanding of the skills and knowledge required to succeed as managers in a dynamic business environment.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) The job of team leader is a management position.
A)True
B)False
Answer: True
Q2) A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves. What management function is being engaged?
A)planning
B)organizing
C)controlling
D)leading
Answer: D
Q3) Refer to Narrative 1-2. Bernd Pischetsrieder flew to Brussels to meet with employees at a VW plant and explain his plans for improving the company's profitability. What role did the CEO assume?
A)figurehead
B)spokesperson
C)liaison
D)disseminator
Answer: D
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Page 3
Chapter 2: Organizational Environments and Cultures
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Q1) Refer to Narrative 2-1. Which technique would Dofasco most likely have used to keep apprised of environmental changes that could affect how the company does business?
A)a social audit
B)multi-attribute research
C)environmental resolution
D)environmental scanning
Answer: D
Q2) Which of the following is a component of Coca-Cola's specific environment and will directly influence how Coca-Cola does business?
A)Pepsi-Cola
B)laws concerning sanitation
C)inflation
D)the increased popularity of energy drinks
Answer: A
Q3) Advocacy groups cannot directly regulate organizational practices.
A)True
B)False
Answer: True
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Chapter 3: Ethics and Social Responsibility
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Sample
Questions
Q1) Vocam Inc.,a Canadian business training company,is currently marketing a training video designed to teach companies how to address social media and email etiquette. Which of the following is an example of a secondary stakeholder group for Vocam?
A)companies that use the video for training
B)actors in the video
C)distributors of the training video
D)business magazines that run ads for the training video
Answer: D
Q2) Refer to Narrative 3-2. Which term best describes the result of Anglo's decision and the related wave of relief,optimism,and hope throughout South Africa?
A)social consensus
B)probability of effect
C)concentration of effect
D)magnitude of consequences
Answer: D
Q3) All adults reach the postconventional level of morality.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning and Decision Making
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Sample Questions
Q1) Ken's financial planning business produced far more sales when he changed his activities from "selling as many RRSPs as possible each month" to selling "$100,000 in RRSPs per month." Which S.M.A.R.T goal guideline is Ken following?
A)Goals should be specific.
B)Goals should be measurable.
C)Goals should be attainable.
D)Goals should be timely.
Q2) List and briefly describe the three kinds of operational plans.
Q3) Refer to Narrative 4-2. What should WestJet have done in the first stage of the planning process to launch WestJet Encore?
A)It should have developed an effective action plan that would satisfy all of its customers.
B)It should have determined its problem was an inability to cost-effectively serve midsize markets.
C)It should have developed several alternative methods for serving midsize markets. D)It should have established a budget.
Q4) Briefly describe the benefits and pitfalls of planning.
Q5) What is planning? What are its benefits?
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Chapter 5: Organizational Strategy
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Sample Questions
Q1) Under situations of low resource similarity,which of the following is the most probable outcome of an attack?
A)market commonality is likely to be strengthened
B)market commonality is likely to be weakened
C)sustained competitive advantage is not likely to be achieved
D)sustained competitive advantage is likely to be achieved
Q2) Ads for the Hudson's Bay Company are highlighting the company's longevity and symbiotic relationship with Canada's history. Which type of positioning strategy is Hudson's Bay more than likely using?
A)differentiation
B)retrenchment
C)diversification
D)focus
Q3) List the five industry forces that determine overall levels of competition in an industry. Identify what happens to competition as these forces increase in strength.
Q4) Define direct competition and identify its constituent components. Then,identify under which conditions a local espresso coffee shop would compete against McDonald's and their McCafe initiative.
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Chapter 6: Innovation and Change
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Sample Questions
Q1) Refer to Narrative 6-5. The list of Gore's products clearly indicates that the company's core competency is innovation. Patterns of innovation over time can create sustainable competitive advantage,in a number of different products and industries. Which of the following is Gore,therefore,capable of developing?
A)innovation cycles
B)innovation designs
C)innovation transitions
D)innovation streams
Q2) Resistance to change results from organizational factors,such as the absence of promotion guidelines,bonuses,and praise.
A)True
B)False
Q3) What is the first step in the compression approach to innovation?
A)overlapping of the individual steps
B)planning
C)supplier involvement
D)granting of autonomy
Q4) Define creativity. Explain its relationship to organizational innovation.
Q5) How are technology cycles and innovation streams related?
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Chapter 7: Global Management
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Sample Questions
Q1) A friend has received a job offer for $100,000 a year in Norway. She's excited,until you make which of the following points?
A)she could likely earn more in Japan
B)she could likely earn more in Switzerland
C)her purchasing power is higher than in Canada
D)her purchasing power is lower than in Canada
Q2) Ernst & Young,an international accounting and management consulting company,entered Hungary first by establishing a joint venture with a local firm. Ernst & Young later acquired the company with which it had the alliance. Which type of entity did Ernst & Young then have in Hungary?
A)a franchise
B)a licensing arrangement
C)a cooperative contract
D)a wholly owned affiliate
Q3) Global new ventures bring products to market one country at a time.
A)True
B)False
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise.
A)True
B)False
Q2) In certain organizations,the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is handled one of two ways. One is to refer it to the point in the system where such responsibility is known to reside. Failing that,the matter is brought before one's superior. What type of organization is described?
A)centralized
B)mechanistic
C)departmentalized
D)organic
Q3) List and briefly identify each of the five traditional departmental structures. Explain which one tends to be the most difficult to manage effectively.
Q4) The importance of standardization is a common reason to decentralize authority.
A)True
B)False
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10
Chapter 9: Leading Teams
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Sample Questions
Q1) Refer to Narrative 9-1. What are the teams at The House of SHAN using?
A)cross-training
B)job enlargement
C)job specialization
D)Venn training
Q2) According to the text,what is the term for a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose,achieving performance goals,and improving interdependent activities?
A)work team
B)venture group
C)semistructured team
D)autonomous unit
Q3) In what ways can teams be broadly classified?
A)sectional or departmental
B)local or national
C)line or staff
D)functional or cross-functional
Q4) What are work teams? Briefly comment on why work teams have become increasingly popular in business since the mid to late 1980s.
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) Which of the following is a direct (rather than an indirect)measure of job applicants' capabilities to do the job?
A)creativity tests
B)cognitive ability tests
C)personality tests
D)work sample tests
Q2) Needs assessments identify employees' learning needs and should never be used to determine which employees shouldn't attend training.
A)True
B)False
Q3) Which type of interviewing typically leads to much more accurate hiring decisions-that is,correctly predicting which job applicants will perform better and therefore should be hired?
A)structured
B)unstructured
C)scripted
D)formalized
Q4) Briefly identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Q1) Which of the following actions best represents the principle of linking diversity to strategic business goals?
A)providing flexibile benefits to staff
B)training and developing a diverse staff
C)allowing job candidates to demonstrate job qualifications beyond traditional experiences
D)having a diversity council that includes executives
Q2) Among the paradigms for managing diversity,only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.
A)True
B)False
Q3) The fastest-growing racial group in Canada is South Asian. A)True
B)False
Q4) The Big Five dimensions of personality are autonomy,Machiavellianism,empathy,locus of control,and affectivity.
A)True
B)False
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Chapter 12: Motivation
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Sample Questions
Q1) In which type of reinforcement schedule are consequences delivered after a specific number of behaviours?
A)fixed interval
B)continuous interval
C)fixed ratio
D)intermittent interval
Q2) According to reinforcement theory,what is behaviour a function of?
A)perception
B)environment
C)its consequences
D)conscious choices
Q3) Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. Schlage,a lock manufacturer,shows how much protection its locks provide. Clorox developed several types of wipes to eliminate concerns about infectious germs. Which of Maslow's needs are both marketers appealing to?
A)achievement
B)belongingness
C)safety
D)physiological needs
Q4) Describe goal-setting theory. Briefly identify the theory's basic components.
Page 14
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Chapter 13: Leadership
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Sample Questions
Q1) According to normative decision theory,using the right degree of employee participation improves the quality of decisions and the extent to which employees accept and are committed to decisions.
A)True
B)False
Q2) Which type of leader behaviour is a CEO who tours company plants to meet and talk to employees at all levels in order to better understand their concerns and feelings demonstrating?
A)consideration
B)leader formalization
C)autonomy
D)reciprocity
Q3) As a leader behaviour,consideration refers to the extent to which leaders do what they said they will do.
A)True
B)False
Q4) According to the path-goal theory,what are the two leadership styles that parallel the two key leadership behaviours of initiating structure and consideration? Describe each style.
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Chapter 14: Managing Communication
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Sample Questions
Q1) Briefly explain why it is important for managers to understand nonverbal communication.
Q2) Lopez was injured at work when a warehouse shelving unit fell on him. According to attribution theory,what would his coworkers be guilty of if they assumed the accident was due to the shelves being improperly anchored to the wall?
A)fundamental attribution error
B)reactive perception error
C)error of culpability
D)defensive bias
Q3) What is the term for the system of official channels that carry organizationally approved messages and information?
A)downward communication channel
B)upward communication channel
C)horizontal communication channel
D)formal communication channel
Q4) Briefly identify the difference between the formal and informal communication channels in an organization.
Q5) Briefly define perceptual filters. How do perceptual filters have an impact on the perception process?
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Chapter 15: Control
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Sample Questions
Q1) What is a result from using the balanced scorecard approach to control?
A)The approach forces managers at each level of the company to set specific goals and measure performance in each of four areas.
B)The approach places greatest priority on the most important aspect of control: the financial perspective.
C)The approach maximizes the chances of suboptimization.
D)The approach looks only at factors within a company's controllable environment.
Q2) When self-control is used,leaders and managers provide workers with clear boundaries within which they may guide and control their own goals and behaviours.
A)True
B)False
Q3) Concertive control produces less stress for workers than bureaucratic control. A)True
B)False
Q4) What is economic value added (EVA)? Why is it so important in comparison to the traditional approach to controlling financial performance?
Q5) Define benchmarking. List the three steps in this process.
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Page 17
Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) What is the term for the concept that information should pertain to the problems you're trying to solve?
A)relevance
B)timeliness
C)accuracy
D)completeness
Q2) Electronic data interchange,or EDI,is the direct electronic transmission of purchase and ordering information from one company's computer system to another company's computer system.
A)True
B)False
Q3) Refer to Narrative 16-1. Which term can be used to describe an individual's purchase history using Air Miles?
A)information
B)knowledge
C)raw data
D)mining statistics
Q4) Financial records prepared 60 days after a period ends are considered timely. A)True
B)False
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Judy is arranging the end of year party at a restaurant for the company's employees. Judy considered a new restaurant but decided to make a reservation at the one she has used in the past since she has never been disappointed. What characteristic of the restaurant keeps Judy returning?
A)reliability
B)assurance
C)responsiveness
D)tangibility
Q2) What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services;then,identify the one dimension that is common in both lists. Finally,specify a good or service that you were very dissatisfied with during the past year,and explain which of these quality dimensions the good or service was deficient on.
Q3) Which of the following is a well-known technique for managing inventory?
A)progressive inventory management (PIM)
B)stock out avoidance (SOA)
C)materials requirement planning (MRP)
D)excess inventory movement (EIM)
Q4) There are two ways to define quality. Describe both of them.
Page 19
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Chapter 18: History of Management
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Sample Questions
Q1) Kathy is the production manager for a computer assembly company. Kathy is evaluating her best workers so that their assembly methods can be formalized and documented for all workers to follow. Which goal of scientific management is Kathy pursuing?
A)making sure that workers did not consider their work boring or repetitive
B)eliminating conflict between workers and management
C)finding the one best way to perform each task
D)finding different ways to motivate workers
Q2) Weber's concept of bureaucratic management supported qualification-based hiring and merit-based promotion.
A)True
B)False
Q3) Which of the following management theorists helped develop human relations management?
A)Max Weber
B)Mary Parker Follett
C)Henri Fayol
D)Henry Gantt
Q4) Differentiate between closed systems and open systems.
Q5) How did the Industrial Revolution change jobs and organizations?
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