Foundations of Management Exam Preparation Guide
Course Introduction
Foundations of Management introduces students to the core principles and practices that underpin effective management in modern organizations. The course covers essential topics such as planning, organizing, leading, and controlling, and explores the roles and responsibilities of managers in diverse business environments. Students will examine key management theories, decision-making processes, motivation, team dynamics, communication, and ethical considerations. Through case studies and practical exercises, the course aims to develop analytical and critical thinking skills, preparing students to understand and address real-world management challenges.
Recommended Textbook
Exploring Management 4th Edition by John R. Schermerhorn
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18 Chapters
1479 Verified Questions
1479 Flashcards
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Page 2
Chapter 1: Managers and the Management Process
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) If ABC International is involved in moving jobs from domestic to foreign locations,they are said to be engaging in reshoring.
A)True
B)False
Answer: False
Q2) __________ managers oversee the work of large departments or divisions consisting of several smaller teams.
Answer: Middle
Q3) __________ is the requirement to show performance results to a supervisor.
A) Dependability
B) Durability
C) Delegation
D) Accountability
Answer: D
Q4) The first leaf in Handy's shamrock organization is a core group of permanent,full-time employees with critical skills,who follow standard career paths.
A)True
B)False
Answer: True
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Chapter 2: Management Learning
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Maslow believed that there was no order in which human needs were fulfilled.
A)True
B)False
Answer: False
Q2) Why is it necessary for today's organizations to embrace contingency thinking?
Answer: With the dynamic,ever changing environment of complex relationships between organizations,their internal members,and the external stakeholders,contingency tells us there is no one best structure or set of processes.
Q3) Based on the findings of the Hawthorne studies,as a manager you know that:
A) giving special attention to your employees will likely increase their performance.
B) increasing the lighting of employees' work area will increase their performance.
C) improving the working conditions for your workers will increase their performance.
D) workers will not sacrifice pay just to keep coworkers happy.
E) workers react consistently to work conditions and wages.
Answer: A
Q4) The belief that there is no one best way to manage was called __________.
Answer: contingency thinking
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4
Chapter 3: Ethics and Social Responsibility
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Your roommate argues that businesses should focus on the pursuit of profits.Your roommate is prescribing to which view of corporate social responsibility?
A) Socioeconomic
B) Legal
C) Classical
D) Entrepreneurial
Answer: C
Q2) What is the most critical item necessary in order to have ethical behavior in organizations and why?
Answer: Ethical behavior on the part of senior management is the most critical item because senior managers have the position and the power to affect employee behavior.
Q3) Values tend to be quite flexible within individuals,so we can train employees to hold certain values.
A)True
B)False
Answer: False
Q4) __________ justice focuses on fair application of policies and rules.
Answer: Procedural
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Page 5
Chapter 4: Managers As Decision Makers
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82 Flashcards
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Sample Questions
Q1) The behavioral decision model attempts to provide which of these decisions?
A) Classical
B) Satisficing
C) Programmed
D) Optimizing
Q2) A(n)__________ is a choice among possible alternative courses of action.
A) alternative
B) inquiry
C) guess
D) decision
Q3) Identifying and taking action to resolve problems is called __________.
A) problem solving
B) information competency
C) information management
D) inquiring
Q4) Not all decisions are going to be easy ones; some will have to be made under tough conditions; and,not all decisions will turn out right.
A)True
B)False
Q5) __________ are decision makers who ignore information and trouble signals.
Page 6
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Chapter 5: Plans and Planning Techniques
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) The __________ is being lulled into inaction by current successes or failures.
Q2) __________ are specific results that one wishes to achieve.
Q3) __________ plans should support strategic plans.
Q4) Which of the following is the fourth step in the planning process?
A) Implementing the plan
B) Making the plan
C) Defining objectives
D) Developing premises regarding future conditions
Q5) __________ is the planning process involved in predicting the future.
Q6) __________ are the activation signals for implementing contingency plans.
Q7) A(n)__________ is a statement of intended means for accomplishing objectives.
A) plan
B) schedule
C) objective
D) idea
Q8) A plan that commits resources to projects or activities is called a(n)__________.
Q9) Define the difference between a policy and a procedure.
Q10) What are the four functions of management? Describe each of them.
Q11) State and discuss at least three reasons for planning and the benefits of each. Page 7
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Page 8
Chapter 6: Controls and Control Systems
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Managers need to know that the control process can only begin one way,by
A) forecasting.
B) establishing objectives and standards.
C) measuring actual performance.
D) taking necessary action.
Q2) Control equation: Need for action = __________ - __________.
Q3) The roots of the control process are in the organizing function.
A)True
B)False
Q4) Define and discuss the components of TQM (total quality management).
Q5) A manager stopping by before a shift to see if everything is ready to go for the day is an example of a(n)__________ control.
A) steering
B) feedback
C) feedforward
D) concurrent
Q6) The function of EOQ is to hold down both order costs and inventory costs.
A)True
B)False
Q7) Describe the process for setting up an MBO system.
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Chapter 7: Strategy and Strategic Management
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) All of the following are growth strategies<b> EXCEPT</b>:
A) concentration
B) diversification
C) vertical integration
D) restructuring
Q2) Name Porter's Five Forces and describe their relation to the organization's internal and external environments.
Q3) Critical thinking is a "must have" for success in strategic management.
A)True
B)False
Q4) Which of the following is NOT a retrenchment strategy?
A) Diversification
B) Liquidation
C) Restructuring
D) Divestiture
Q5) The strategy of working with rivals on projects of mutual benefit is called crowdsourcing.
A)True
B)False
Q6) When your company expands into new areas of business it is called ________.
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Chapter 8: Organization Structure and Design
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84 Flashcards
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Sample Questions
Q1) Community Bank currently operates with a functional structure.At this bank,there is lack of communication across functional departments.The bank is facing which of these problems?
A) Matrix structure
B) Top-down structure
C) Functional chimneys
D) Cross-functional team
Q2) The key features of a network structure are a minimal core staff,with as much of the support activity contracted out as possible.
A)True
B)False
Q3) Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.
A) work multiplexing
B) division of labor
C) occupational planning
D) strategic planning
Q4) Why are network structures,given their efficiencies,not more prevalent?
Q5) Why is the organizational structure so important?
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Chapter 9: Organizational Cultures, innovation, and Change
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Improving the way things are done is called __________.
A) product innovation
B) process innovation
C) creativity
D) commercializing innovation
Q2) Define innovation,and describe the three types of innovation.
Q3) Fortunately,strong corporate cultures are easy to develop and quick to implement.
A)True
B)False
Q4) One firm now considered a benchmark for its special culture is Zappos.
A)True
B)False
Q5) Which of these indicate the true values or core culture of an organization?
A) Speeches by the top managers
B) The mission statement of the organization
C) The actions of the top managers
D) The handout about the organizations culture and values
Q6) Name and explain Kurt Lewin's three phases of planned change.
Q7) __________ is the process of turning new ideas into salable products.
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Chapter 10: Human Resource Management
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) The labor union grants up to 12 weeks of unpaid leave for qualifying actions and protects the individual's employment status.
A)True
B)False
Q2) Allison,a long-time employee at AIM Corporation is helping William,a new employee; learn the culture of the organization.Allison is using the __________ process.
A) Assessment
B) Socialization
C) Affirmative action
D) Unionization
Q3) The right to employment and advancement without regard to race,sex,color,religion,or national origin is called
A) equal employment opportunity.
B) discrimination.
C) affirmative action.
D) human resource management.
Q4) __________ plans provide one-time payments based on performance accomplishments.
Q5) Name and define three methods used in conducting performance appraisals.
Page 13
Q6) Why is it important for managers to avoid discrimination in the workplace?
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Chapter 11: Schermerhorn Exploring
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73 Flashcards
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Sample Questions
Q1) __________ leadership is inspirational and arouses extraordinary effort and performance.
A) Transactional
B) Transformational
C) Autocratic
D) Task
Q2) Of House's four leadership styles,the one focused on setting challenging goals,expecting high performance,and showing confidence is the __________ style.
Q3) Referent power comes from having the knowledge of an expert.
A)True
B)False
Q4) Which of the following is not a challenge manager's face on their quest to succeed as leaders?
A) Shorter time frames
B) Solving less complex problems
C) Focusing on long term goals while managing short term pressures
D) Second chances become less available
Q5) The LPC acronym in Fiedler's model means __________.
Q6) What is emotional intelligence? List and define its four components.
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Chapter 12: Individual Behavior
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) The reason(s)that managers should be concerned about job satisfaction include(s)all of the following EXCEPT:
A) the decrease in turnover.
B) the increase in the bottom line.
C) the decrease in absenteeism rates.
D) the increase in layoffs.
Q2) Define stress,constructive stress,destructive stress and how to manage it.
Q3) __________ behaviors include absenteeism and turnover.
Q4) Which of the following is the degree to which a person feels positive about a work experience?
A) Cognitive dissonance
B) Wellness
C) Attitude
D) Job satisfaction
Q5) __________ tries to create desired perceptions in the eyes of others.
A) Self-serving bias
B) Selective perception
C) Impression management
D) Projection
Q6) Define perception and describe the four types of perception distortions.
Page 15
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Chapter 13: Motivation
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) In Expectancy Theory,the value that an individual places upon a work-related outcome or reward is called __________.
Q2) .According to ERG theory,the _____________ is the idea that a lower-level need reactivates when we are unable to satisfy a higher-level need.
A) deficit principle
B) frustration-regression principle
C) progression principle
D) law of effect
E) law of valence
Q3) Explain Maslow's hierarchy of needs and define each of the needs in the hierarchy.
Q4) The law of ____________ reinforcement delivers the reward only when desired behavior occurs.
A) immediate
B) contingent
C) positive
D) negative
Q5) The degree to which a job requires a variety of different activities to carry out the work is referred to as __________.
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Chapter 14: Teams and Teamwork
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) One of the possible downsides of a decision by unanimity is that it can lead to groupthink.
A)True
B)False
Q2) A behavior,rule,or standard expected to be followed by the group is called a
A) law
B) cohesive component
C) decision
D) norm
Q3) Team cohesiveness is always a good thing.
A)True
B)False
Q4) A collection of people with complementary skills who regularly interact to pursue common goals is called a(n)__________.
A) formal crowd
B) informal group
C) team
D) temp committee
Q5) How can cohesiveness work for and against effective team performance?
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Chapter 15: Communication
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86 Flashcards
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Sample Questions
Q1) __________ is the tendency to consider one's own culture superior to any other.
Q2) _______________ is ability to inspirationally persuade and motivate others.
Q3) The way an office is laid out can actually impact the communication process.
A)True
B)False
Q4) Any feedback,so long as it is well-intentioned,will improve behaviors.
A)True
B)False
Q5) The two key measures of good communication are effectiveness and efficiency.
A)True
B)False
Q6) As an Americans Joanna has always been taught to look others in the eye to convey honesty.However,working with people from other cultures,she is finding that they are uncomfortable with this practice and creates __________.
A) honest business
B) filtering communication
C) feedback loop
D) mixed messaging
Q7) __________ communication occurs when a minimum of resources are expended.
Page 18
Q8) Define the communication process including each step in the process.
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Chapter 16: Diversity and Global Cultures
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76 Flashcards
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Sample Questions
Q1) Building an inclusive work environment that allows everyone to reach his or her potential is called __________.
A) employee development
B) open management
C) management training
D) managing diversity
Q2) Affirmative action is the most effective and efficient way to implement and benefit from diversity.
A)True
B)False
Q3) Vince,a middle manager at United Imports Inc.,is in Japan on a business trip to visit a major supplier.After work,his Japanese hosts take him to a Japanese barbecue restaurant.Two of the main entrees are horsemeat and sparrow with the heads on.Vince is very uncomfortable with these dishes and does not know what to do.Vince is suffering a condition known as ________.
A) culture shock
B) an upset stomach
C) diplomacy
D) bad food
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Page 19
Chapter 17: Globalization and International Business
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Sample Questions
Q1) A company that conducts business across national boundaries is called a(n)__________.
A) global economy
B) international business
C) trade association
D) conglomerate
Q2) For all practical purposes,a multinational corporation is the same as a transnational corporation.
A)True
B)False
Q3) Which of the following operates through co-ownership with local partners?
A) Franchise
B) Wholly owned subsidiary
C) Joint venture
D) Licensed venture
Q4) The process of growing interdependence among elements of the global economy is known as _____________.
Q5) __________ involves the use of laws and politically-driven tariffs to shield a country's domestic businesses from foreign competitors.
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Chapter 18: Entrepreneurship and Small Business
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Sample Questions
Q1) The organizational structure that exists as a legal entity separate from the ownership is called a(n)__________.
Q2) __________ involves developing a business to solve pressing societal needs at home or abroad.
Q3) The _________- business structure gives you the most control but that carries the greatest risk.
A) corporation
B) sole proprietorship
C) general partnership
D) limited liability corporation
E) limited partnership
Q4) Research shows that entrepreneurs are born not made.
A)True
B)False
Q5) The first person to enter a new market is said to have a __________.
A) first mover advantage
B) good time
C) government subsidized business loss
D) early entry disadvantage
Q6) __________ display entrepreneurial behavior as employees of larger firms.
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