Foundations of Management Exam Bank
Course Introduction
Foundations of Management introduces students to the core principles and practices that underpin effective management within organizations. The course explores essential topics such as planning, organizing, leading, and controlling, while also examining the role of ethical decision-making and social responsibility in the modern business environment. Students will gain insights into various management theories, leadership styles, and organizational structures, providing a solid framework for understanding how managers contribute to achieving organizational goals. Through case studies and interactive discussions, this course prepares students to analyze and apply fundamental management concepts in real-world scenarios.
Recommended Textbook MGMT 2nd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) After a year as a manager,what do new managers typically realize to be their job's most frequent role?
A) troubleshooting
B) managing tasks
C) problem-solving
D) developing people
Answer: D
Q2) Henry Mintzberg concluded that managers fulfill three major roles while performing their jobs.These roles are categorized as interpersonal roles,organizational roles,and decisional roles.
A)True
B)False
Answer: False
Q3) Who is typically responsible for creating a positive organizational culture through language and action?
A) top managers
B) middle managers
C) team leaders
D) group facilitators
Answer: A
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Chapter 2: History of Management
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Sample Questions
Q1) Frank and Lillian Gilbreth studied the psychology of groups.
A)True
B)False
Answer: False
Q2) What principles did the Hawthorne Studies demonstrate to be true?
Answer: Elton Mayo is best known for his role in the Hawthorne Studies at the Western Electric Company.In the first stage of the Hawthorne Studies,production went up because the increased attention paid to the workers in the study and their development into a cohesive work group led to significantly higher levels of job satisfaction and productivity.In the second stage,productivity dropped because the workers had already developed strong negative norms,in which individuals who worked faster than the rest of the team or cooperated with management were ostracized or "binged." The Hawthorne Studies demonstrated that workers' feelings and attitudes affected their work,that financial incentives weren't necessarily the most important motivator for workers,and that group norms and behaviour play a critical role in individuals at work.
Q3) Henri Fayol classified management functions into five categories.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organizational Environments and Cultures
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Q1) A mace is commonly used at a university or college convocation ceremony.The mace was originally a weapon,then became the symbol of government,and now has become the symbol of authority of the institution to grant diplomas or degrees.In terms of organizational culture,what is the mace an example of?
A) a visible artifact
B) an iconic representation
C) an organizational metaphor
D) an organizational allegory
Answer: A
Q2) The Edmonton Oilers hockey team develops a sense of history for its current players by displaying successful seasons' banners and the retired numbers of great players in its stadium and locker room.What tactic(s)for maintaining organizational culture are the Oilers using?
A) organizational complexity and consistency
B) organizational benchmarking
C) organizational mapping
D) organizational stories and heroes
Answer: D
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Discuss the nature and value to management of integrity testing as a tool in encouraging ethical decision making in their organizations.
Q2) A consumer advocacy group is critical of ads by a delivery company that claim its priority service is a low-cost,two-day service while failing to disclose that their regular service generally reaches the destination just as quickly and for a tenth of the cost.The consumer advocacy group wants the delivery company to take responsibility for its actions and do what is right.What term defines this type of responsibility?
A) utilitarian
B) fiscal
C) legal
D) ethical
Q3) Which of the following is strong when a decision has large,certain,immediate consequences,and when we are physically or psychologically close to those affected by it?
A) ethical variance
B) ethical involvement level
C) ethical compliance
D) ethical intensity
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6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) List the steps in effective planning.
Q2) What type of plans are single-use plans,standing plans,and budgets?
A) strategic
B) tactical
C) operational
D) MBO
Q3) Refer to the Narrative 5-2.Yuengling gets a loan for a new $50 million brewery.If it decides to pay off its loan within five years,which type of goal will it have adopted?
A) generational
B) learning-based
C) distal
D) proximal
Q4) Management by objectives is a two-step process in which managers and their employees discuss possible goals and then meet regularly to review progress toward accomplishment of those goals.
A)True
B)False
Q5) Identify and explain the purpose of the S.M.A.R.T.guidelines.
Q6) List the six steps in the rational decision-making process.
Page 7
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) Specialized Bicycle Components introduced the first major-production mountain bike in 1980.Two-thirds of its profits come from the sale of mountain bikes.It is recognized worldwide for its ability to design and produce superior mountain bikes.Which of the following terms best defines this ability?
A) customer sustainability
B) organizational advantage
C) relative competence
D) distinctive competence
Q2) Hohner is a company that manufactures and markets harmonicas,a product with a steady demand rate.It is so successful at what it does that the company controls 85 percent of the world's harmonica industry.In terms of adaptive strategies,what is Hohner most likely categorized as?
A) as a reactor
B) as a diversifier
C) as an analyzer
D) as a defender
Q3) Identify and differentiate between the positioning strategies and the adaptive strategies that may be used at the industry level.
Q4) Differentiate between competitive inertia and strategic dissonance.
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Chapter 7: Innovation and Change
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Q1) Refer to the Narrative 7-3.Kodak can encourage the development of a culture where workers perceive that new ideas are welcomed by offering challenging work and supervisory encouragement.What,in other words,can the company create?
A) a creative work environment
B) an open system
C) an adaptive culture
D) a culture of change
Q2) Given the nature and demands of technology cycles and innovation streams,identify the two types of change that companies need to be able to manage.What are the approaches most appropriate for managing each type of change?
Q3) According to Kurt Lewin,which of the following is one of the three steps in the basic process of managing organizational change?
A) unfreezing
B) organizational dialogue
C) change definition
D) incremental change
Q4) What are innovation streams? Describe a typical innovation stream.
Q5) How are technology cycles and innovation streams related?
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Chapter 8: Global Management
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Sample Questions
Q1) Refer to the Narrative 8-1.Why is Coca-Cola called a multinational company?
A) It owns businesses in more than one country.
B) It is not affected by protectionism.
C) It is able to avoid trade barriers.
D) It pays no tariffs.
Q2) Which of the following has Hofstede's research shown the existence of?
A) similar cultural characteristics among nations in which Spanish is the national language
B) two distinct methods for dealing with cultural differences-adaptation and continuation
C) direct relationships existing between types of infrastructures and growth potential
D) five consistent dimensions of cultural differences across countries
Q3) What is the most important factor used by a globalizing company for determining whether a country or a region has an attractive business climate?
A) easy access to growing markets
B) marketplace metamorphosis
C) global synergy
D) a large, unskilled workforce
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) An organization is characterized by broadly defined jobs and responsibilities; loosely defined,frequently changing roles; decentralized authority; and horizontal communication based on task knowledge.Which of the following best describes its nature?
A) centralized
B) mechanistic
C) departmentalized
D) organic
Q2) Which of the following can job specialization result in?
A) high job satisfaction
B) employee boredom
C) low employee turnover
D) complicated job designs
Q3) Which of the following is characteristic of decentralization?
A) It leads to faster decision making and more satisfied customers and employees.
B) It tends to stymie employee capabilities.
C) It pertains most to large companies.
D) It has proven to be more appropriate where standardization is important.
Q4) What is job specialization? Briefly explain its advantages and disadvantages.
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Chapter 10: Leading Teams
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Sample Questions
Q1) Which of the following is the only type of responsibility given to traditional work groups?
A) executing the task
B) giving advice/making suggestions
C) making decisions
D) managing all major production tasks
Q2) Team normalization represents the variances or differences in ability,experience,personality,or any other factor on a team.
A)True
B)False
Q3) Jerome feels other team members do not listen to him because he did not graduate with a college degree as they did.He becomes very sensitive when the team does not support his suggestions and often becomes very aggressive feeling he has to prove he is as capable as they are even without a college degree.What is this an example of?
A) low cohesiveness
B) cognitive conflict
C) affective conflict
D) undefined team norms
Q4) How does a team's size influence its performance?
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Which of the following questions is deemed acceptable-that is,legal-for employers to ask applicants during the selection process?
A) Are you a Canadian citizen?
B) Have you ever filed a lawsuit against an employer?
C) Have you ever been convicted of a crime?
D) Do you smoke or use tobacco products?
Q2) Sharron Grant-Burton was a marketing director for Covenant Care,an owner of skilled-nursing and assisted-living facilities.During a discussion of the fairness of the company's bonus structure with other marketing directors,Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later,Grant-Burton was fired and told she had been terminated for several unspecified reasons,including her comments about bonuses.What is this an example of?
A) de-employment
B) wrongful discharge
C) reactive termination
D) regressive turnover
Q3) Cognitive ability tests are also called "aptitude tests."
A)True
B)False
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) What is the fastest-growing population group in Canada?
A) Japanese Canadians
B) South Asian Canadians
C) Chinese Canadians
D) Americans
Q2) What is organizational plurality? Define the paradigm for managing diversity with which it is associated.
Q3) Which of the following is a paradigm for managing diversity?
A) the paradigm of organizational diversity
B) the Machiavellian paradigm
C) the learning and effectiveness paradigm
D) the affirmative action paradigm
Q4) Which Big Five personality measure has the greatest impact on behaviour in organizations?
A) conscientiousness
B) agreeableness
C) emotional stability
D) extraversion
Q5) What is employment equity and how does it fundamentally differ from diversity?
Page 14
Q6) Why does diversity make good business sense?
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Chapter 13: Motivation
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Sample Questions
Q1) What are the two basic needs categories,on the basis of research evidence?
A) tangible and intangible needs
B) physiological and psychological needs
C) higher order and lower order needs
D) extrinsic and intrinsic needs
Q2) According to expectancy theory,which of the following affects the conscious choices that people make about their motivation?
A) equity, value-added, and instrumentality
B) valence, expectancy, and instrumentality
C) expectancy, reinforcement, and instrumentality
D) instrumentality, equity, and expectancy
Q3) Refer to the Narrative 13-1.According to equity theory,what do female athletes likely feel about the outcomes for male athletes?
A) They likely feel male athletes are over-rewarded.
B) They likely feel male athletes are intrinsically rewarded.
C) They likely feel male athletes are under-rewarded.
D) They likely feel male athletes are extrinsically rewarded.
Q4) Briefly identify the two types of inequities.What are the accompanying psychological reactions of the person perceiving each type of inequity?
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Chapter 14: Leadership
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Sample Questions
Q1) While consideration primarily affects subordinates' job performance,initiating structure primarily affects subordinates' job satisfaction.
A)True
B)False
Q2) Whereas managers tend to have a short-term perspective,leaders tend to have a long-term perspective.
A)True
B)False
Q3) One difference between managers and leaders is that managers focus on visions,missions,goals,and objectives,and leaders focus solely on productivity and efficiency.
A)True
B)False
Q4) Transformational leadership is leadership that generates awareness and acceptance of a group's purpose and mission,and gets employees to see beyond their own needs and self-interest for the good of the group.
A)True
B)False
Q5) Identify and define the components of visionary leadership.
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Chapter 15: Managing Communication
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Sample Questions
Q1) The news provided by the military to soldiers serving in Vietnam was sometimes censored.Ambitious GIs put to use the abundance of available military communications equipment and became Vietnam's underground radio pirates for uncensored news and music.Advice,information,and support not communicated by upper echelon military personnel were passed on to soldiers in the field through their field radios.Which type of communication channel would this be an example of?
A) downward
B) upward
C) formal
D) informal
Q2) What is the term for the tendency to notice and accept objects and information consistent with our values,beliefs,and expectations while ignoring or screening out or not accepting inconsistent information?
A) selective perception
B) paralanguage
C) closure
D) attribution
Q3) List and briefly define the four parts of the perception process.
Q4) Distinguish between coaching and counselling.
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Chapter 16: Control
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Sample Questions
Q1) Rafe's manager has instructed Rafe and his fellow workers to develop a daily theme,such as patience,empathy,and kindness.Each day,the workers are to emphasize the theme as they work with customers,suppliers,and one another.Which kind of control system is Rafe's manager using?
A) self-control
B) human resource control
C) non-administrative control
D) output control
Q2) Generally,it does not matter which of the five approaches to managerial control an organization or individual manager chooses to employ.
A)True
B)False
Q3) One significant advantage of economic value added (EVA)is that it clearly specifies what specific actions managers should or should not take in order to improve financial performance.
A)True
B)False
Q4) Identify and briefly define the three basic control methods.
Q5) Define benchmarking.List the three steps in this process.
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Chapter 17: Managing Information in a Global World
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Sample Questions
Q1) Why are intranets growing in popularity?
A) Intranets are expensive but easy to install and use.
B) Intranets require specially dedicated computer networks.
C) Intranets are intuitive and easy to use.
D) Intranets are costly but increase efficiencies.
Q2) Refer to the Narrative 17-2..Which kind of technology is used to turn the licence plate number captured by a photograph into readable text that matches licence plate records already stored in government databases?
A) virtual private networks
B) SSL encryption
C) private encryption codes
D) optical character recognition software
Q3) By examining checkout data,supermarkets have learned that people who are buying non-alcoholic beer often also buy a bag of salty snacks.Which pattern did the use of data mining lead to the discovery of?
A) the sequential pattern
B) the affinity pattern
C) the predictive pattern
D) the adjacency pattern
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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Q1) Hattie Cao operates Peachy Keen and sells her products through catalogue orders.Cao produces and sells seven kinds of peach pies,three kinds of peach cakes,two kinds of peach cookies,and a peach salsa.She normally keeps 250 jars of salsa in stock,but she noticed today that she has more than 500 bottles in her inventory.Cao decided to reduce her inventory by lowering her price.Her plan to get rid of excessive inventory was so successful that she found herself sold out in just a couple of days.Which of the following did Cao experience?
A) a loss of amortization
B) negative sales
C) a stockout
D) an aggregated turnover
Q2) The single characteristic of service quality that is most important to customers is empathy.
A)True
B)False
Q3) Make a list of the characteristics that define quality for goods.Then,make a second list of characteristics that define quality for services.Why do these lists differ? Why does one characteristic appear on both lists?
Q4) There are two ways to define quality.Describe both of them.
Page 20
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