Foundations of Management
Exam Answer Key
Course Introduction
Foundations of Management provides an overview of the principles, concepts, and skills necessary for effective management in modern organizations. This course explores the core functions of management, including planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers at various levels. Students will learn about organizational structures, decision-making processes, motivation and leadership theories, and strategies for managing change in dynamic environments. Emphasis is placed on the application of management principles through case studies and real-world examples, preparing students for further study or careers in business and management.
Recommended Textbook
Management 6th Asia Pacific Edition by
John R. Schermerhorn Jr
Available Study Resources on Quizplus
21 Chapters
2700 Verified Questions
2700 Flashcards
Source URL: https://quizplus.com/study-set/2200 Page 2
Chapter 1: The Changing World of Management
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43777
Sample Questions
Q1) List the three types of management skills required in the new workplace.Identify which skill needs to be emphasised at each level of management.
Answer: Conceptual skills are required at all levels of management (non-managers through to top-managers), although it becomes more important as the manager progresses up the chain of command.
Human skills are less important for non-management staff, but become immediately important when a person is hired or promoted to first-line management positions.
Technical skills are most important for non-management employees, and diminish in importance as the person moves up the chain of command.
Q2) Project,first-line,middle and top managers are ____________________.related
Answer: vertically
Q3) A social entity that is goal directed and deliberately structured is called a(n)_________________________.
Answer: organisation
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/43778
Sample Questions
Q1) ________________________________ (three words)are systems that enable a company to maintain close relationships with its customers,collect and manage customer information,and collaborate with customers to provide the most valuable products and services.
Answer: Customer relationship management
Q2) According to Fayol,the situation where every employee receives instruction from one,and only one superior,is known as ____________________ (three words).
Answer: unity of command
Q3) E-business refers to the work an organisation does by using electronic linkages (including the Internet)with customers,partners,suppliers,employees or other key constituents.
A)True
B)False
Answer: True
Q4) ________________________________ refers to an innovative mindset that strives to meet customers' immediate demands quickly and inexpensively.
Answer: <i>Jugaad</i>
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/43779
Sample Questions
Q1) Each of the following represents a forecasting technique,<u>except</u>:
A)Quantitative economic modelling
B)Analysing trends in newspaper clippings
C)Collecting and analysing competitor sales catalogues
D)Only A and B
E)A,B and C.
Answer: E
Q2) An example of a technological force would be when a public agency enacts a regulation requiring organisations to decrease their carbon emissions.
A)True
B)False
Answer: False
Q3) _________________ refers to any efforts to identify trends that enable managers to predict future events
Answer: Forecasting
Q4) The ____________________ dimension of the general environment represents the demographic characteristics as well as the norms,customs and values of the general population.
Answer: sociocultural
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43780
Sample Questions
Q1) Define the term 'globalisation backlash'.Using examples from the Internet,describe how global backlash has impacted on organisation internationalisation strategy.
Q2) A(n)______________________ (two words)represents the most risky type of direct investment,in which a company builds a subsidiary from scratch in a foreign country.
Q3) List the dimensions of national value systems identified by Hofstede.
Q4) An organisation that receives more than 25 per cent of its total sales revenues from operations outside the parent company's home country is called a transnational company.
A)True
B)False
Q5) List the three examples of direct investing mentioned in the text.
Q6) List the key factors in the economic,legal/political and sociocultural contexts.
Q7) An organisation's risk of loss of assets,earning power or managerial control due to politically based events or actions by host governments is known as its level of political instability.
A)True
B)False
Q8) List the four stages of globalisation.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Ethics,Social Responsibility and Sustainable Development
Available Study Resources on Quizplus for this Chatper
128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43781
Sample Questions
Q1) Shareholder mapping provides a systematic way to identify the expectations,needs,importance and relative power of various stakeholder groups.
A)True
B)False
Q2) Which of the following employee behaviours matches with the pre-conventional level of personal moral development?
A) Work group collaboration
B) Task accomplishment
C) Empowered employees
D) Full participation
E) Transforming
Q3) Tamako is a manager at Ozzy No-waste Corporation.One of her employees has been cheating the company out of expense money.Tamako must decide whether or not to fire this employee.In this role,Tamako is acting as:
A) a moral agent
B) an ethical theorist
C) a symbolic leader
D) an authoritarian leader
E) an obstructive manager.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Managing Start-Ups and New Ventures
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43782
Sample Questions
Q1) The psychological characteristic that allows a person to be untroubled by disorder and uncertainty is called:
A) tolerance of ambiguity
B) external locus of control
C) need to achieve
D) awareness of passing time
E) internal locus of control.
Q2) Jeff likes to set his own goals,which have an intermediate level of difficulty.Which of the entrepreneurial characteristics does he probably possess?
A) A high need for achievement
B) A high need for power
C) An external locus of control
D) An inability to deal with uncertainty
E) Intolerance of ambiguity
Q3) List the five types of small business owner.
Q4) A(n)____________________ locus of control is the belief by individuals that their future is not within their control but rather is influenced by external forces.
Q5) Define the terms 'social entrepreneurship' and 'social entrepreneurs'.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organisational Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/43783
Sample Questions
Q1) A(n)____________________ is a blueprint for goal achievement and specifies the necessary resource allocations,schedules,tasks and other actions.
Q2) The final step in __________________ (three words)is to carefully evaluate whether annual goals have been achieved for both individuals and departments.
Q3) ______________ (three words)is a method whereby managers and employees define goals for every department,project and person,and use them to monitor subsequent performance.
Q4) Strategic plans and goals are those that focus on where the organisation wants to be in the future and pertain to the organisation as a whole. A)True
B)False
Q5) ___________________ (two words)define the action steps by which an organisation intends to attain its strategic goals.
Q6) Mission statements often reveal the company's philosophy as well as purpose. A)True B)False
Q7) The three essential stages of crisis management are
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Strategy Formulation and Implementation
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/43784
Sample Questions
Q1) A business activity that an organisation does particularly well relative to its competition is known as a(n)______________________(two words).
Q2) The ____________________ strategy involves an attempt to distinguish the organisation's products or services from others in the industry.
Q3) In the BCG Matrix,a new business venture,or a brand new product line would represent a Star for the organisation.
A)True
B)False
Q4) According to Porter,Porche's production of high-performance sports cars represents an example of a focus strategy.
A)True
B)False
Q5) An organisation's opportunities and threats typically emanate from the internal environment.
A)True
B)False
Q6) With a ____________________ strategy,an organisation seeks to move into new product lines or businesses.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/43785
Sample Questions
Q1) In circumstances that are considered to be risky,a decision has key goals but the information required to achieve the goals is unavailable.
A)True
B)False
Q2) All of these are basic assumptions of the political model,except:
A) Organisations are made up of groups with diverse interests, goals and values.
B) Information is clear and complete.
C) Managers do not have the time, resources or mental capacity to identify all dimensions of the problem.
D) Managers engage in the push and pull of debate to decide goals and discuss alternatives.
E) All of these are basic assumptions of the political model.
Q3) Briefly describe the assumptions underlying the classical model of decision making.
Q4) ____________________ describes situations where all the information concerning a particular decision is fully available to the decision maker.
Q5) The assumption that information is ambiguous and incomplete belongs to the ____________________ model.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Designing Organisation Structure
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/43786
Sample Questions
Q1) The success of matrix structure depends on the abilities of people in key matrix roles.
A)True
B)False
Q2) An organisation that uses functional and divisional chains of command simultaneously is said to have a __________ structure.
A) functional
B) divisional
C) product-based
D) matrix
E) process-based
Q3) List the advantages and disadvantages of the divisional structure.
Q4) An unbroken line of authority that links all individuals in the organisation and specifies who reports to whom is known as the chain of command.
A)True
B)False
Q5) ___________________ (two words)means that people in management positions have formal authority to direct and control immediate subordinates.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/43787
Sample Questions
Q1) An ____________________(two words)is a person who sees the need for and champions productive change within the organisation.
Q2) Culture change pertains to just a few employees,such as sending a handful of middle managers to a training course to improve their leadership skills.
A)True
B)False
Q3) The process of determining which forces drive and which forces resist a proposed organisational change is known as a Force Field Analysis.
A)True
B)False
Q4) 'People change' refers to any activities to change the attitude and behaviours of a few employees in the organisation,whereas 'culture change' relates to any efforts to create a major shift in the norms,values and attitudes of the entire organisation.
A)True
B)False
Q5) Explain the concept of force field analysis.
Q6) List the characteristics of a successful new product development.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Managing Human Resourcess
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43788
Sample Questions
Q1) When a manager prepares a written job specification what they provide is a clear and concise summary of the specific tasks,duties and responsibilities.
A)True
B)False
Q2) Each of the following is considered an innovation in human resource management,except:
A) becoming an employer of choice
B) teams and projects
C) temporary and part-time employees
D) technology
E) All of these choices are considered innovations in human resource management.
Q3) HR planning,choosing recruiting sources and selecting the candidate are the first three steps involved in attracting an effective workforce.
A)True
B)False
Q4) _____________________ (two words)comprises the steps of observing and assessing employee performance,recording and assessment,and providing feedback to the employee.
Q5) List the seven techniques that underpin an effective interview process.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/43789
Sample Questions
Q1) Identify and define the three factors that shape personal bias.
Q2) Managers throughout the company can be educated to help transform the culture.In such education,employees,including managers should:
A) examine the unwritten rules and assumptions of their workplace
B) examine the myths about minorities
C) examine the values that exemplify the existing culture
D) examine the written rules communicated from one person to another in a way that excludes women and minorities
E) All of these choices.
Q3) The degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated is known as their level of inclusion
A)True
B)False
Q4) The sociocultural skills and attitude used by racial minorities as they move back and forth between the dominant culture and their own culture is known as biculturalism.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Individual Behaviour in Organisations
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/43790
Sample Questions
Q1) The tendency to place primary responsibility for one's success or failure either within oneself (internally)or outside forces (externally)is known as Machiavellianism tendency.
A)True
B)False
Q2) _________________ is the tendency to assign an individual to a group or broad category and then attribute generalisations about that group to the individual.
Q3) Individuals that prefer dealing with theoretical or technical problems are likely to possess a 'sensation-thinking' style of problem solving.
A)True
B)False
Q4) Our tendency to assign an individual to a group,or broad category,and then attribute generalisations about the group to that individual is known as the fundamental attribution error.
A)True
B)False
Q5) Errors in judgement,such as stereotyping,the halo effect and selective perception are all examples of __________________(two words).
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/43791
Sample Questions
Q1) According to the leadership grid,a person with a high concern for people at a low concern for production is said to have a middle-of-the-road management style.
A)True
B)False
Q2) Some of the distinguishing personal characteristics associated with successful leaders include intelligence,verbal ability and high values.
A)True
B)False
Q3) Power that stems from the authority to punish or recommend punishment is called _________________ (two words).
Q4) The ability to influence people toward the attainment of goals is known as ____________________.
Q5) List the qualities associated with effective leaders and effective managers.
Q6) Power emanating from a formal management position in an organisation and the authority granted to it is called ________________ (two words).
Q7) ____________________ is the potential ability to influence the behaviour of others.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/43792
Sample Questions
Q1) The value or attraction an individual has to a particular outcome is known as its
Q2) __________________ focus on the development of human potential and the desire for personal growth and increased competence.
A) Growth needs
B) Existence needs
C) Relatedness needs
D) Self-actualisation needs
E) Physiological needs
Q3) Which of the following is an example of an extrinsic reward?
A) Employee's feelings of self-worth
B) Pat on the back from your boss
C) Pay raise
D) Both B and C
E) None of these choices.
Q4) David McClelland's acquired needs theory proposes a need for power,a need for accomplishment and a need for superior power.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Communication in Organisations
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/43793
Sample Questions
Q1) A communication structure in which organisational members can communicate freely with each other and arrive at decisions together is characteristic of a centralised network.
A)True
B)False
Q2) ________________ (two words)relates to messages that flow from the lower to the high levels in the organisation's hierarchy.
Q3) Any interference with the effective transmission of a message is known as ____________________.
Q4) A communication structure in which team members communicate freely with each other and arrive at decisions together is called:
A) a decentralised network
B) management by wandering around
C) horizontal communication
D) downward communication
E) a centralised network.
Q5) __________________ (two words)relates to the acquisition and cultivation of personal relationships that cross departmental,hierarchical and even organisational boundaries.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/43794
Sample Questions
Q1) A(n)____________________ is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.
Q2) The members of the new product team at Infections International have a norm of backing up each of their computer's hard drives at the end of each working day.This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files.The cause of this norm was clearly:
A) an explicit statement
B) carryover behaviours
C) Primacy
D) a critical event
E) None of these choices.
Q3) One of the distinguishing features between a team and a group is that a group's effectiveness is measured indirectly by its influence on the business.
A)True
B)False
Q4) Discuss the differences between groups and teams.
Q5) During the ____________________ stage,the leader's role is to facilitate task accomplishment.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managerial and Quality Control
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/43795
Sample Questions
Q1) The ISO9000 standards are internationally recognised as the benchmark for quality production.
A)True
B)False
Q2) _____________________ (two words)requires implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.
Q3) _________________ (two words)refers to the systematic process through which managers regulate organisational activities to make them consistent with expectations established in plans,targets and standards of performance.
Q4) An example of a feedforward control would be to survey customers regarding product quality.
A)True
B)False
Q5) ____________________ control uses cultural values,traditions,shared beliefs and trust to generate compliance with organisational goals.
Q6) An expense budget lists forecasted and actual revenues of the organisation. A)True
B)False
21
To view all questions and flashcards with answers, click on the resource link above.
Chapter 20: Managing the Value Chain, Information
Technology and E-Business
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/43796
Sample Questions
Q1) __________ systems typically support the strategic decision-making needs of higher-level managers.
A) Operations information
B) Geographic information
C) Expert
D) Management information
E) Process control
Q2) An extranet uses Internet technology but links authorised users inside the organisation with certain outsiders such as customers or vendors.
A)True
B)False
Q3) A computer-based system that provides information and support for effective managerial decision making is called a management information system.
A)True
B)False
Q4) The ______________________ (two words)layout is one in which the product remains in one location,and tasks and equipment are brought to it.
Q5) List some the specific implications of information technology for managers.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Making Effective Management Happen
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43797
Sample Questions
Q1) Project management is the overly controlling detailed supervision of employees' actions,often in a meddlesome manner.
A)True
B)False
Q2) The ___________________ (three words)relates to any standard of behaviour that exceeds both the economic and legal standards required by society.
Q3) Effective customer focus practices include all the following,except:
A) having innovation at the forefront of organisational efforts
B) having staff pursue sustainable practices and outcomes
C) ensuring that information about current and future requirements of clients is effectively hidden inside the organisation
D) building personal bonds between the customer and the organisation
E) All of these choices.
Q4) The steadfast adherence to strict moral or ethical code of honesty is known as ________________.
Q5) A long-term plan,scope and direction of an organisation aimed at achieving a specific outcome is known as a ________________.
Q6) List the practices of effective innovation practices.
To view all questions and flashcards with answers, click on the resource link above. Page 23