Foundations of Business Administration
Exam Answer Key
Course Introduction
Foundations of Business Administration introduces students to the essential principles and practices that form the backbone of modern business organizations. The course covers key topics such as management, marketing, finance, operations, and human resources, offering a comprehensive overview of how businesses are structured and operate in both local and global environments. Students will explore foundational concepts, decision-making processes, and ethical considerations, gaining insights into the roles and responsibilities of managers while developing critical thinking and problem-solving skills necessary for success in diverse business settings.
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Exploring Management 4th Edition by John R. Schermerhorn
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Chapter 1: Managers and the Management Process
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Sample Questions
Q1) Which of the following management issues is most associated with the concept of "quality of work life" or QWL?
A) Continuous improvement
B) Job satisfaction
C) Total quality management
D) Customer service
Answer: B
Q2) Which of the following set of skills is most important at lower organizational levels?
A) Planning
B) Conceptual
C) Technical
D) Human
Answer: C
Q3) One way of looking at the work of managers is to consider their key "roles," primarily the informational,technical,and decisional roles.
A)True
B)False
Answer: False
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3
Chapter 2: Management Learning
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Q1) Another way to look at the work by Chris Argyris is that undesirable employee behaviors may be as much a reflection of a poor management system as it is a matter of poor employees.
A)True
B)False
Answer: True
Q2) A(n)__________ consistently achieves excellence while creating a high-quality work environment.
Answer: high-performance organization
Q3) Weber's bureaucracy includes all but which of these?
A) Division of labor
B) Formal rules and procedures
C) Employees' personal needs
D) Careers based on merit
Answer: C
Q4) The study of how organizations produce goods and services is called __________.
Answer: operations management
Q5) Scientific management is associated with the management scholar __________.
Answer: Frederick Taylor
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) The underlying beliefs and attitudes that help to determine individual behavior are known as __________.
Answer: values
Q2) Article __________ of the Universal Declaration of Human Rights,United Nations,states that everyone has the right to freedom of thought,conscience,and religion.
A) 1
B) 18
C) 23
D) 26
Answer: B
Q3) John is a middle manager.He chooses to stay out of ethical issues because "they are too messy." John is a(n)__________ manager.
A) moral
B) amoral
C) immoral
D) theory X
Answer: C
Q4) __________ highlight the risks from public disclosure of one's actions.
Answer: Spotlight questions
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Chapter 4: Managers As Decision Makers
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Sample Questions
Q1) When faced with decision circumstances in which the information is incomplete,yet one can still reasonably estimate probabilities for the outcomes of various options,the environment is said to be a(n):
A) risk environment.
B) certain environment.
C) uncertain environment.
D) programmed environment.
Q2) List and define the three decision making environments and their relationship to programmed and nonprogrammed decisions.
nt is the same as a risk environment,except that it is very difficult or impossible to assign probabilities of occurrence to the consequences.Programmable decisions are not likely or even possible in this environment.Almost all decisions will be nonprogrammable.
Q3) Which of these situations would not suggest a group-based decision?
A) The problem is complex, and you need a lot of information.
B) The problem calls for a creative solution.
C) The problem solution needs the support of a lot of people in order to work.
D) The problem needs a quick solution.
Q4) __________ involves problem-solving in a rational,step-by-step,analytical process.
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Chapter 5: Plans and Planning Techniques
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Q1) The __________ is being lulled into inaction by current successes or failures.
Q2) Contingency planning identifies alternate courses of action to be implemented in order to meet changing circumstances.
A)True
B)False
Q3) Tactical plans are appropriate to all of the following <b>EXCEPT</b>
A) production.
B) marketing.
C) human resources.
D) top strategic management.
Q4) In the book Analytics at Work,authors Thomas Davenport,Jeanne Harris,and Robert Morison argue that organizations can improve their strategies by making better use of available information to guide decisions.
A)True
B)False
Q5) A(n)__________ clarifies the purpose of the organization and expresses what it hopes to be in the future.
Q6) __________ is the planning process involved in predicting the future.
Q7) __________ are the activation signals for implementing contingency plans.
Page 7
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Chapter 6: Controls and Control Systems
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Sample Questions
Q1) One time activities with many component tasks that must be completed in proper order and according to budget are called __________ plans.
A) business
B) strategic
C) project
D) long-range
Q2) The common phrase for operations,built upon continuous improvement,that seek to make quality an everyday performance objective is __________.
Q3) MBO is a system that only works to improve organizational improvement objectives.
A)True
B)False
Q4) Which of the following financial ratios is the correct formula for the current ratio?
A) Current assets-inventory/current liabilities
B) Current assets/current liabilities
C) Sales/average inventory
D) Current assets/total liabilities
Q5) Define and discuss the components of TQM (total quality management).
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Page 8
Chapter 7: Strategy and Strategic Management
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Sample Questions
Q1) Operating in successful ways that are difficult to imitate is called a __________.
A) strategy
B) strategic intent
C) business plan
D) competitive advantage
Q2) What are the three levels of strategy in large companies? Define each of them as to their relationship to organizational structure,their purpose and their strategic questions.
Q3) ABC International is expanding by acquiring suppliers and distributors.This is called growth through
A) diversification.
B) vertical integration.
C) retrenchment.
D) globalization.
Q4) The key to having a sustainable competitive advantage is to operate in a way that is difficult to imitate.
A)True
B)False
Q5) When your company expands into new areas of business it is called ________.
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Chapter 8: Organization Structure and Design
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Sample Questions
Q1) Matrix structures offer all of the following advantages<b> EXCEPT</b>
A) they are less costly than traditional structures.
B) a clear accountability for projects.
C) improved communication across functions.
D) problem-solving at the team-level.
Q2) In most organizations,teamwork is something that can be accomplished quickly.
A)True
B)False
Q3) ABC and XYZ,two organizations in the same industry,have come together to pursue areas of mutual interest.This refers to a(n):
A) unethical venture.
B) acquisition.
C) corporate takeover.
D) strategic alliance.
Q4) Which of the following is needed for a virtual structure?
A) Functional management
B) Cross-functional teams
C) Information technology
D) Large projects
Q5) Why is the organizational structure so important?
Page 10
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Chapter 9: Organizational Cultures, innovation, and Change
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Q1) A manager who uses symbols to establish and maintain a desired organizational culture is a(n)__________.
A) autocratic manager
B) symbolic leader
C) benevolent leader
D) participative manager
Q2) A(n)__________ strategy creates change through rational persuasion and empirical argument.
A) rational persuasion
B) shared power
C) force-coercion
D) empirical force
Q3) Define innovation,and describe the three types of innovation.
Q4) Special creative units set free from the normal organizational structure are called advanced development teams.
A)True
B)False
Q5) In highly innovative organizations,staffing supports innovation.
A)True
B)False
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Chapter 10: Human Resource Management
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Sample Questions
Q1) Which of the following is <b>NOT</b> good advice in preparing for a telephone interview?
A) Study the organization ahead and match your strengths to it
B) Plan to take the call in a quiet, private location
C) Practice your voice tone and modulation to set a good first impression
D) Don't worry about how you are dressed
Q2) The process involving management and unions working together to negotiate,administer,and interpret labor contracts is called __________.
Q3) Which of the following U.S.laws protects female workers from discrimination because of pregnancy?
A) The Equal Pay Act of 1963
B) The Maternity Leave Act of 2005
C) The Pregnancy Discrimination Act of 1978
D) The Family and Medical Leave Act of 1993
Q4) Define job discrimination,equal opportunity employment,affirmative action and the relationship between them.
Q5) Affirmative action attempts to enforce equal employment opportunity legislation. A)True B)False
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Chapter 11: Schermerhorn Exploring
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Q1) Serving others,helping them use their talents to help organizations to best serve society,is called __________ leadership.
A) participative
B) ethical
C) servant
D) transactional
Q2) .Moral leadership builds trust from a foundation of personal integrity.
A)True
B)False
Q3) Your manager says that he will refuse your request for the weekend off to attend a concert unless you work the late shift for the rest of the week.He is using ________ power.
A) legitimate
B) reward
C) expert
D) coercive
Q4) Why is it that both position power and personal power are required for effective leadership?
Q5) There are __________ primary emotional intelligence competencies.
Q6) Compare and contrast the Fiedler and House theories on leadership.
Page 13
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Chapter 12: Individual Behavior
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Sample Questions
Q1) Which of the following is NOT a Big Five personality trait?
A) Agreeableness
B) Emotional stability
C) Intelligence
D) Extraversion
Q2) Perception can cause ___________ errors as we explain events and problems.
A) reaction
B) reflection
C) attribution
D) acknowledgement
Q3) Define job satisfaction and its relation to job performance.
Q4) .Assigning attributes commonly associated with a group to an individual is called the halo effect.
A)True
B)False
Q5) High self-monitors are able to adjust behavior in response to external factors.
A)True
B)False
Q6) .The discomfort felt when our behaviors are inconsistent with our attitudes is known as __________.
Page 14
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Chapter 13: Motivation
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Sample Questions
Q1) Maslow's hierarchy of needs better explains human behavior than Alderfer's ERG theory.
A)True
B)False
Q2) .According to ERG theory,the _____________ is the idea that a lower-level need reactivates when we are unable to satisfy a higher-level need.
A) deficit principle
B) frustration-regression principle
C) progression principle
D) law of effect
E) law of valence
Q3) Organizational research finds that people who work hard always get promoted.
A)True
B)False
Q4) What are the two factors in Herzberg's two-factor theory?
A) Satisfier / achievement
B) Achievement / hygiene
C) Hygiene / satisfier
D) Recognition / satisfier
Q5) How might the tactics of operant conditioning be considered unethical?
Page 15
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Chapter 14: Teams and Teamwork
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Q1) Team cohesiveness is always a good thing.
A)True
B)False
Q2) Quality circles are a form of self-managing teams.
A)True
B)False
Q3) _____________ teams are those whose members are quite dissimilar to one another.
A) Homogeneous
B) Informal
C) Heterogeneous
D) Project
Q4) The creation of a whole that exceeds the sum of its parts is called:
A) teamwork.
B) synergy.
C) a group.
D) a formal team.
Q5) Organizations are permeated with formal groups that form as a result of natural or spontaneous relationships among group members.
A)True
B)False
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Chapter 15: Communication
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Sample Questions
Q1) Research finds that with all the other college material to learn in business,fortunately,writing skills are generally fully developed in high school and need no further work.
A)True
B)False
Q2) The intentional distortion of information to make it appear favorable to the message recipient is called __________.
Q3) Tom is trying to save money by calling an important customer instead of flying in to talk to him directly.Tom is trading communication __________ for communication
A) effectiveness; richness
B) effectiveness; efficiency
C) efficiency; effectiveness
D) richness; noise
Q4) ___________communication earns trust,respect,and integrity in the eyes of others.
A) Good
B) Credible
C) Effortless
D) Efficient
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Chapter 16: Diversity and Global Cultures
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Q1) The __________ is a hidden barrier that restricts the advancement of women and minorities into senior level management positions.
A) invisible wall
B) glass ceiling
C) affirmative action
D) human resource department
Q2) Awareness of the glass ceiling has resulted in a significant improvement in the number of women in senior management positions.
A)True
B)False
Q3) Research suggests that biculturalism is a positive step in resolving the diversity issue.
A)True
B)False
Q4) Which of the following is not an aspect of cultural intelligence?
A) High cultural self-awareness
B) Flexibility in your dealings
C) Willingness to learn about the unfamiliar
D) Consistency and commitment to maintain your home cultural behaviors
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Chapter 17: Globalization and International Business
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Sample Questions
Q1) Business arrangements between firms of different nationalities are done for many reasons and in many different ways.These arrangements,whatever their structure,are called __________.
A) subsidiaries
B) global strategic alliances
C) franchises
D) licensed partnerships
Q2) ABC Manufacturing,a USA based company,buys products from China for sale in U.S.markets.This practice refers to which of these?
A) Importing
B) Insourcing
C) Exporting
D) Franchising
Q3) The forecasting of political events that may impact foreign investments is called __________.
A) currency analysis
B) political-risk analysis
C) analytical forecasting
D) international forecasting
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Page 19
Chapter 18: Entrepreneurship and Small Business
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Sample Questions
Q1) How would you evaluate your "fit" as an entrepreneur?
Q2) A(n)__________ person is someone who is willing to pursue opportunities that others see as problems or threats.
A) business person
B) fool
C) entrepreneur
D) banker
Q3) Intrapreneurship is the same as entrepreneurship.
A)True
B)False
Q4) When an IPO is successful,the market bids up the share price,thus increasing the value of the original shares held by the venture capitalist and the entrepreneur.
A)True
B)False
Q5) Common reasons for small business failures include all of the following EXCEPT: A) lack of experience
B) lack of strategy
C) poor financial controls
D) moderate growth rate
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