Executive Communication Skills
Review Questions
Course Introduction
Executive Communication Skills is designed to equip current and aspiring leaders with the advanced verbal, non-verbal, and written communication proficiency required in high-stakes professional environments. This course covers strategies for effective interpersonal communication, persuasive presentations, negotiation, crisis communication, and managing stakeholder relationships. Emphasis is placed on executive presence, message clarity, and adaptability to diverse audiences, as well as leveraging digital communication tools. Through practical exercises, case studies, and self-assessment, students will develop the skills necessary to influence, inspire, and lead with confidence and credibility across organizational contexts.
Recommended Textbook
Business Communication Polishing Your Professional Presence 4th Edition by Barbara G. Shwom
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12 Chapters
1200 Verified Questions
1200 Flashcards
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Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50397
Sample Questions
Q1) Using clarity in communication ensures that you will be truthful in your writing.
A)True
B)False
Answer: False
Q2) According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?
A)Basic job skills
B)Technology skills
C)Communication skills
D)Customer relation skills
E)Leadership skills
Answer: C
Q3) An expression that means something different from the literal meaning of the word is an idiom.
A)True
B)False
Answer: True
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Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is a question that is recommended to ask when analyzing your audience?
A)Why will they be interested in what you are saying?
B)What objectives do you want to achieve from your communication?
C)How quickly can the speech be completed?
D)What are the points that you do not want to communicate?
E)How can I avoid questions and objections from the audience?
Answer: A
Q2) How can a team leader help to resolve conflict within the group?
A)Require fact based judgments for all decisions made by the group.
B)Require those in conflict to work on a project together so they can appreciate individual talents.
C)Schedule regular meetings to keep employees and projects on track.
D)Use a Gantt chart to map out conflict resolution ideas.
E)Listen carefully and offer an impartial resolution.
Answer: E
Q3) A collectivist culture puts the needs of the group before individual interests.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What is used at the beginning of each paragraph to identify the main point of the paragraph?
A)A provocative question
B)The writer's opinion of the topic
C)A summary of what is to follow
D)A recommendation for the reader
E)A topic sentence
Answer: E
Q2) Using bullets that do not align,different fonts,and other inconsistencies in design techniques are ________ errors.
A)systematic
B)grammatical
C)format
D)usage
E)typographical
Answer: C
Q3) Messages have either primary audiences or secondary audiences,not both.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is a routine announcement?
A)Notifying customers about a change in policy
B)Persuading a client to accept a new deadline
C)Acknowledging that you have a meeting with your boss
D)Notifying a customer that you will grant his claim for a refund
E)Expressing concern when a coworker has experienced personal misfortune
Q2) When would the indirect approach be a better choice for your message?
A)When you wish to take a more formal approach with the audience
B)When you want to have more time to develop the message
C)When it is critical the audience immediately understands your needs
D)When your audience will not understand your request with context
E)When the audience is likely to comply with your request
Q3) Which of the following recognizes a personal or professional achievement by a coworker?
A)Messages of condolence
B)Thank-you notes
C)Implicit messages
D)Congratulatory messages
E)Sympathy messages
Q4) Why is goodwill important in business?
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Chapter 5: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following supports informational needs?
A)Purpose
B)Desired outcome
C)Potential audience action
D)Audience knowledge of background information
E)Business results
Q2) Which type of persuasive message is designed to help the audience feel good about complying with the request?
A)Customer claims
B)Sales messages
C)Motivational messages
D)Team decision-making messages
E)Requests for favors
Q3) When conducting an audience analysis,who should be considered?
A)The primary audience
B)Both the primary and the secondary audience
C)All stakeholders
D)Leadership
E)The secondary audience
Q4) How does appealing to your audience's emotions help improve teamwork?
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Chapter 6: Communicating Bad News
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Discuss how legal liabilities might affect a bad-news message.
Q2) Of all the features in your message,the ________ has the most power to influence the audience to accept your bad news.
A)desired business result
B)audience's anticipated reaction
C)justification behind the bad news
D)silver lining,or hidden benefit of the bad news,
E)apology
Q3) What is the best way to ensure the audience understands the bad news?
A)Imply the bad news
B)Use vague terms regarding news
C)State the bad news clearly
D)Start the message with the bad news
E)Invite the audience to contact you to discuss the bad news
Q4) Your audience will be less accepting of bad news if you ________.
A)treat them politely
B)express understanding of their concerns
C)show respect for them
D)use the word "you" a lot
E)employ neutral language
Page 8
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Chapter 7: Using Social Media in Business
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Social media content refers to any text,image,audio,or video published through a social media outlet.
A)True
B)False
Q2) Which of the following can be used to create infographics that can add meaning to a blog?
A)Piktochart
B)PowToon
C)Mention
D)Wideo
E)LinkedIn
Q3) A single screen display that collects data from different social media sources is called a(n)________.
A)TweetDeck
B)HootSuite
C)dashboard
D)vlog
E)blog
Q4) Discuss how an organization can effectively use Twitter.
Q5) How can an organization make their social media content most effective?
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Chapter 8: Finding and Evaluating Business Information
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100 Flashcards
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Sample Questions
Q1) Which of the following represents an advantage of organizing findings by research questions?
A)It is easier to compare data.
B)It is easier to determine recommendations.
C)It is easier to identify appropriate conclusions.
D)It is easier to find the data needed,when it is needed.
E)It is easier to add the data into a shared file.
Q2) Which of the following is an advantage to conducting research as part of a team?
A)Diversity of skills and knowledge
B)Limited bias in the final product
C)Less time constraints
D)Access to the most up-to-date materials
E)Respect for the work of others
Q3) Tertiary data is collected by surveying,interviewing,or observing people.
A)True
B)False
Q4) Discuss ways to determine the content and format of survey questions.
Q5) The goal of most academic research is for the researcher to learn.
A)True
B)False
Page 10
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Chapter 9: Preparing Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) By definition,a(n)________ proposal is one your audience has asked you to submit.
A)external
B)internal
C)solicited
D)unsolicited
E)noncompetitive
Q2) In a grant proposal for funding,what information is typically included in the cover letter?
A)What will be delivered
B)What total costs will be
C)The time frame of the deliverables
D)The circumstances that will result in success
E)What is being requested
Q3) In a grant proposal,what does the evaluation section identify?
A)How to measure the success of the program
B)Who is responsible for overseeing the program
C)What the overall program will look like
D)What criteria should be used when deciding to grant the proposal request
E)Why the writer is passionate about the project
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Page 11
Chapter 10: Preparing Business Reports
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100 Flashcards
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Sample Questions
Q1) If you want to represent the percentage of respondents in a survey who preferred your product to products from four of your competitors,the best graph to use would be a
A)histograph
B)pie chart
C)line chart
D)histogram
E)scatter plot
Q2) In business reports,verbal and visual elements should ________.
A)play unrelated roles
B)each strive to independently communicate the full message of the report
C)be integrated
D)compete for the audience's attention
E)be standalone aspects of the report that do not refer to each other
Q3) What is the difference between a table and a graph,and how is each used?
Q4) Data can be illustrated and summarized through the use of infographics.
A)True
B)False
Q5) Discuss the advantages and disadvantages of alternatives when distributing a document online.
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Chapter 11: Preparing and Delivering Business Presentations
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50407
Sample Questions
Q1) U.S.based audiences prefer presentations that are slower and offer them an opportunity to think carefully and process information.
A)True
B)False
Q2) A ________ is recorded without an audience,posted on a website or a social media site such as YouTube or Vimeo,and distributed through website or social media links.
A)slide
B)webcast
C)web post
D)seminar
E)podcast
Q3) The question-and-answer session with the audience during your presentation ________.
A)helps you build your credibility by demonstrating your expertise and openness
B)is not an effective way to make your presentation interactive
C)does not allow you to deflect or address your audience's criticism
D)undermines and trivializes the important parts of your presentation
E)does not allow you to emphasize and expand on important points
Q4) Explain the steps involved in analyzing your message.
Page 13
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50408
Sample Questions
Q1) How you communicate your knowledge and skills through your professional brand will determine your job opportunities,and your continued success throughout your career.
A)True
B)False
Q2) When writing a solicited cover letter,what can be done to immediately get the reader's attention?
A)Use a personal template.
B)Name the position you are applying for.
C)Use bold and colorful graphics.
D)Build interest with keywords.
E)Ask for an interview.
Q3) What should be considered when choosing an outfit for a first interview?
A)How can I convey personality through clothing and accessories?
B)Assume casual attire is appropriate for the interview.
C)Wear bold accessories like a distinct piece of jewelry.
D)Wear an outfit that looks like it was purchased on one hanger.
E)If the interview is during summer months,avoid stockings and closed toed shoes.
Q4) Discuss ways to ensure you present a professional image in a Skype interview.
Page 14
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