Executive Communication Skills
Exam Questions
Course Introduction
Executive Communication Skills is designed to equip current and aspiring leaders with the strategic communication competencies required in dynamic organizational environments. The course focuses on mastering both verbal and written communication for influence, clarity, and impact at the executive level. Through practical exercises and case studies, students develop techniques for persuasive presentations, executive-level correspondence, media interactions, and effective communication during crisis situations. Participants will also enhance their abilities in active listening, negotiation, intercultural communication, and delivering feedback to diverse stakeholders. By the end of the course, students will be prepared to communicate with confidence, poise, and professionalism in high-stakes executive settings.
Recommended Textbook
Business Communication Polishing Your Professional Presence 3rd Edition by Barbara
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12 Chapters
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Page 2
G. Shwom
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?
A) Managing and organizing
B) Leadership and speaking
C) Cultural and writing
D) Reading and writing
E) Listening and speaking
Answer: E
Q2) Which of the following is an example of encoding a message?
A) Deciding how to phrase a request to your boss for clarification on your new assignment
B) Deciding to read the annual financial report of your company
C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D) Deciding to toss out an advertisement that was mailed to you
E) Deciding to read an email sent by a friend
Answer: A
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Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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Sample Questions
Q1) A good interpersonal communicator ________.
A) limit emails and texts
B) engages in lengthy monologues
C) fights off interruptions from the audience to hold onto "the floor"
D) invites the audience to respond after concisely making his or her point
E) avoids asking questions that are designed to involve the audience in the conversation
Answer: D
Q2) People who have the ability to perceive and understand the emotions of others are said to have what?
A) Emotional intelligence
B) Interpersonal communication expertise
C) The power of persuasion
D) Maturity
E) Synchronous skills
Answer: A
Q3) Analyzing the cause of a conflict serves no useful purpose.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Managing the Communication Process
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Sample Questions
Q1) Communicators use _____ to effectively express themselves,
A) tone
B) redundancies
C) passive voice
D) writing style
E) fillers
Answer: D
Q2) Discuss the significance and benefits of analyzing the audience before shaping a communication.
Answer: To be persuasive,it is important to analyze audience benefits - advantages the recipient gains from agreeing with or acting on your message.People are more likely to go along with what you propose if they understand the advantages they - or their business - will gain from granting your request.Unfortunately,people who are trying to persuade others often make the mistake of emphasizing their own benefits.
Q3) Good business communication relies on a passive voice.
A)True
B)False
Answer: False
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Chapter 4: Communicating Routine Messages and Building
Goodwill
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Sample Questions
Q1) When using FYI messages,who is likely to gain the most benefit from the message?
A) The organization
B) The sender
C) The receiver
D) Those who receive a blind carbon copy
E) Both the sender and the receiver
Q2) Which of the following statements is most likely to be true regarding instant messaging?
A) It allows multitasking with multiple medium options.
B) It hampers the efficiency for geographically dispersed workgroups.
C) It is completely secure.
D) It is typically used for sending out confidential information.
E) It does not allow for real-time communication of information.
Q3) Which type of messages will help to enhance networking skills?
A) FYI
B) Thank-you
C) Sympathy
D) Implicit
E) Persuasive
Q4) Why is goodwill important in business?
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Chapter 5: Communicating Persuasive Messages
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Sample Questions
Q1) Which of the following terms best represents a response intended to prove an objection is wrong?
A) Concession
B) Aggregation
C) Argumentation
D) Refutation
E) Accession
Q2) Because persuasion is a process,it often requires multiple communications,with each message contributing to your persuasive goal.
A)True
B)False
Q3) Which of the following accommodations might be necessary when you want to persuade people from different cultures?
A) Accommodating a different decision-making process
B) Accommodating a different set of priorities
C) Accommodating a different view of necessities
D) Accommodating a different view of desires
E) Accommodating a different view of price
Q4) Discuss the process of persuasion.
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Chapter 6: Communicating Bad News
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Sample Questions
Q1) A positive closing to a bad-news message ________.
A) refers to the negative news
B) apologizes for the bad news
C) is forward-looking
D) downplays a "silver lining"
E) reiterates the circumstances of the problem
Q2) Discuss examples that emphasize the importance of the strategy suggested by experts when crafting a corporate apology strategy.
Q3) When evaluating a bad-news message,you should consider the message from the audience's point of view.
A)True
B)False
Q4) When an extension on a deadline is needed,asking for the extension instead of demanding an accommodation for the delay _____.
A) will be perceived as a sign of weakness
B) will likely be seen as aggression
C) is never recommended
D) is more likely to generate goodwill and achieve a good business result
E) may lead to confusion and dishonesty
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Chapter 7: Using Social Media in Business
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Sample Questions
Q1) Collectivist cultures are more likely to trust e-commerce because of safety measures such as guarantees,laws,and policies.
A)True
B)False
Q2) What can be done to make Facebook posts most effective?
A) Post on Mondays or Tuesdays between 10:00 a.m. and 5:00 p.m.
B) Keep video, posts, and photos familiar and consistent
C) Posts about product lines as often as possible
D) Keep posts to less than 40 characters
E) Put the most important information at the end of the post
Q3) How can a social media specialist improve customer service,thereby increasing sales?
A) Respond quickly
B) Delete the blog post addressing the issue
C) Monitor consumer opinions and guidance
D) Limit online chatter
E) Add an RSS link for customers
Q4) Discuss the importance of building a positive online community and strategies used to achieve it.
Q5) Identify and discuss guidelines for social media use at the workplace.
Page 9
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Chapter 8: Finding and Evaluating Business Information
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Sample Questions
Q1) Discuss the advantages of using books and printed articles instead of web-based research.
Q2) A desktop search tool is a search engine designed to search for files on your computer or file server that contain specific words or that were produced within a specific time period.
A)True
B)False
Q3) Academic research and workplace research have nothing in common.
A)True
B)False
Q4) What is the advantage to using articles from publications such as the Wall Street Journal?
A) They are current
B) They offer a wide variety of opinions
C) Editors have reviewed them, making them more reliable
D) Researchers can find some type of publication to support the goal of the research
E) They can be found online
Q5) How can cloud computing be used when conducting research?
Q6) Discuss the advantages of organizing findings based on research questions.
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Chapter 9: Preparing Persuasive Business Proposals
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Sample Questions
Q1) Proposals that respond to RFPs are always noncompetitive.
A)True
B)False
Q2) Which do you think is more important when writing a proposal,benefits,or objections?
Q3) In an unsolicited proposal,what does summarizing the problem,need,or opportunity do?
A) It gives the audience confidence that you have listened to them carefully
B) It shows the audience that you truly understand what they have asked you to address
C) It shows the audience that you are able to present an appropriate solution to a problem they have identified
D) It builds your credibility in your audience's eyes
E) It helps convince the audience that they will benefit from continuing to read so they can learn about your proposed solution or idea
Q4) A proposal is most effective when it makes a business case for an organization.
A)True
B)False
Q5) How should a writer prepare to write a response to an RFP?
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Chapter 10: Preparing Business Reports
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Sample Questions
Q1) In what section of a formal report would a reader find content-specific headings?
A) Executive summary
B) Reference list
C) Title page
D) Detailed discussion
E) Introduction
Q2) A(n)________ has a hybrid status,which means that it is partly report and partly presentation.
A) formal report
B) report deck
C) analytical report
D) recommendation report
E) evaluation report
Q3) A white paper is a report intended to educate the audience - often potential customers - on a topic that is central to a company's business.
A)True
B)False
Q4) Discuss the advantages of appropriate documentation.
Q5) What is the difference between a table and a graph,and how is each used?
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Chapter 11: Preparing and Delivering Business Presentations
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Sample Questions
Q1) When presenting to a cross-cultural group,what can be done to help all audience members understand important concepts?
A) Use several gestures to emphasize important information
B) Make eye contact to all audience members
C) Use nonverbal cues such as nodding your head to show interest in the audience
D) Use simple words and speak slowly and clearly
E) Use industry jargon as often as possible
Q2) Employers consider oral communication to be the most important skill for a new hire.
A)True
B)False
Q3) Composing a powerful conclusion to a presentation will help to increase the _____.
A) belief bias
B) ambiguity effect
C) confirmation bias
D) recency effect
E) focusing effect
Q4) How would you plan an effective Q&A session for both individual and team-led presentations?
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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Sample Questions
Q1) If you are currently employed when interviewing and are asked why you are leaving your current position,________.
A) explain all the issues you have had with your previous employer
B) criticize your current job, but don't speak negatively of your boss
C) emphasize what you're looking for in the new position more than what you're leaving behind
D) focus on what is lacking in your current position and disparage the company or employer
E) respectfully decline to answer the question
Q2) During the first review of your resume,what types of information are recruiters looking for?
A) Critical data points
B) The application letter
C) References
D) Job duties and responsibilities
E) Type of degree
Q3) When going to an interview,you should dress for the position you're applying for.
A)True
B)False
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