Executive Communication
Pre-Test Questions
Course Introduction
Executive Communication focuses on developing advanced communication skills essential for effective leadership in organizational settings. The course covers the principles of strategic messaging, executive presence, persuasive communication, and active listening, with an emphasis on tailoring messages for diverse stakeholders including boards, employees, clients, and the media. Students will engage in practical exercises such as delivering presentations, handling difficult conversations, and managing crisis communications, enabling them to build confidence, clarity, and credibility at the executive level.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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15 Chapters
1056 Verified Questions
1056 Flashcards
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Chapter 1: Communicating and Leading at Work
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Sample Questions
Q1) As a leader John often gets input from all members of the group,has them vote on actions to take and is focused on the group succeeding and not his own personal success.John demonstrates which type of leadership??
A)Authoritarian leadership
B)Democratic leadership
C)Transformational leadership
D)Laissez-faire leadership
Answer: B
Q2) In the textbook,the primary distinction between the definition of communication and human communication involves .
A)making sense out of the world
B)managing relationships
C)interacting simultaneously
D)acting upon information
Answer: A
Q3) In an effectively led team,team members are less likely to be absent.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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Sample Questions
Q1) When someone has an awareness of their own and others' thoughts,actions,and motivations,they are considered to be .
A)competent
B)aware
C)adaptable
D)mindful
Answer: D
Q2) Which of the following is NOT a reason that style flexing is important?
A)it enhances leadership effectiveness
B)it helps you tailor your message
C)it helps you maximize the fit between you and another person
D)it pushes other people to grow by forcing them adapting to you.
Answer: D
Q3) Explain the importance of being aware of your own and other's social styles.
Answer: Your social style is unique and,similar to a signature; no one has a social style that perfectly matches your own.Becoming a mindful communicator and leader involves becoming aware of your own social style and others' social styles.This awareness allows you to more effectively adapt your communication to others.
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Chapter 3: Using Verbal and Nonverbal Messages
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Sample Questions
Q1) Mike is attending a workshop on a new system that the company has just purchased.He is a bit confused and frustrated as to why he is being asked to attend the workshop because his position is not authorized to utilize the system.Which statement best describes why Mike is having these frustrations?
A)Mike does not understand the relevancy of the workshop.
B)Mike feels that the creators of the workshop are not being concise enough.
C)Mike feels that his organization is being far too rigid.
D)Mike feels that the workshop is not concrete enough for him.
Answer: A
Q2) According to your text,candidates with an ear piercing are perceived by recruiters to be just as trustworthy and knowledgeable than those not wearing any jewelry.
A)True
B)False
Answer: False
Q3) The study of how people use and structure time is called haptics.
A)True
B)False
Answer: False
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5
Chapter 4: Listening and Responding
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Sample Questions
Q1) Which of the following is NOT something you should be looking for during the "look" step?
A)Liking cues
B)Interest cues
C)Boredom cues
D)Status cues
Q2) Kim is listening to her friend Juan talk about his latest football game.When Juan said "football" Kim thought he meant American football,but Juan meant soccer.Kim was having trouble with what stage of listening?
A)Selecting
B)Attending
C)Understanding
D)Responding
Q3) Which step in the listening process suggests that you pay particular attention to nonverbal messages such as the person's posture and facial expressions?
A)Stop
B)Understand
C)Look
D)Listen
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Page 6
Chapter 5: Adapting to Differences
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Sample Questions
Q1) Individuals from high-context cultures may perceive people from low-context cultures as being pushy and rude.
A)True
B)False
Q2) Having low communication apprehension means a person is afraid to speak.
A)True
B)False
Q3) In the statements below,identify the use of a hedge,tag question,or intensifier AND rewrite the statement using powerful language.
-"That was an excellent presentation,wasn't it?"
Q4) An individual's natural tendency to initiate communication with others is called their .
A)communication trait
B)personality characteristic
C)choice to communicate
D)willingness to communicate
Q5) Cultures that have a long-term orientation value thriftiness and perseverance.
A)True
B)False
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Chapter 6: Relating to Others at Work
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Sample Questions
Q1) According to your textbook,"Managing up" is a .
A)communication strategy used by managers to get the most out of their subordinates
B)leadership strategy that relies on subordinates creating the manager's goals
C)tendency of managers to delegate tasks to subordinates
D)communication concept in which subordinates identify their manager's weaknesses and adapt to meet their goals.
Q2) Using "I" language is given as a recommendation during which stage of the PUGSS model?
A)Describe the problem
B)Achieve understanding
C)Identify goals
D)Select the best solution
Q3) Rachel is attracted to her coworker Juan.According to your textbook what questions should Rachel consider before she begins this office romance?
Q4) What is the most commonly preferred conflict style into today's workplace? Why can you not always use it?
Q5) Discuss the four skills discussed in your textbook for negotiating win-win solutions.
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Chapter 7: Interviewing Principles and Skills
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Sample Questions
Q1) List and describe the three different interview structures.
Q2) "How do you lead?" is an example of a(n) .
A)closed question
B)hypothetical question
C)leading question
D)open question
Q3) Which of the following questions would be considered unlawful?
A)"How is your previous employment experience relevant to this position?"
B)"Are you a member of any clubs or associations that are relevant to this position?"
C)"Are you willing to relocate?"
D)"Are you a citizen of the United States?"
Q4) The ethical principle that requires interviewers to keep information disclosed during an interview private is called .
A)professionalism
B)ethics
C)confidentiality
D)value policy
Q5) List,define,and provide an example of each of the four different types of probing questions.
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Chapter 8: Interviewing Types
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Sample Questions
Q1) List and briefly describe each step involved when preparing for a job interview.
Q2) Skills that are useful in a variety of jobs and positions are referred to as .
A)adaptive skills
B)transferable skills
C)job-related skills
D)organizational skills
Q3) A concise,well organized written description of your background,training,and qualifications for a job is referred to as a(n) .
A)cover letter
B)personal history document
C)career objective
D)resume
Q4) A focused,structured conversation whose goal is to seek out information from another person is referred to as a(n) .
A)exit interview
B)information-gathering interview
C)career-search information interview
D)task-gathering interview
Q5) List and define the three different types of interviews.
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) A(n) is negative,stubborn,and disagreeable without an apparent reason.
A)joker
B)aggressor
C)blocker
D)dominator
Q2) The degree of attraction that members of a group feel toward one another and the group is referred to as .
A)cohesiveness
B)reinforcement
C)friendliness
D)conflict suppressed
Q3) Every team is a small group,but not every small group is a team.
A)True
B)False
Q4) What are team norms? What purpose do they serve for group members? How can you recognize norms when you enter a group?
Q5) The role you assume in a group may depend on who else is in the group.
A)True
B)False
Q6) Describe the three different team roles and provide an example of each.
Page 11
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) The Delphi technique includes _.
A)silent brainstorming by individuals followed by sharing ideas with the group
B)interviewing experts on the topic to gain their insights
C)sharing ideas in writing or via email and not meeting face-to-face
D)shouting out as many ideas as possible within a given time frame
Q2) A group CANNOT have too much interaction.
A)True
B)False
Q3) When referring to the concepts of structure and interaction,your textbook recommends .
A)having more structure than interaction
B)having more interaction than structure
C)having a balance of structure and interaction
D)starting the meeting with structure, but ending the meeting with interaction
Q4) According your textbook which of the following is NOT one of the common goals of a meeting?
A)Sharing information
B)Taking action
C)Discussing information
D)Resolving conflict
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Chapter 11: Developing Your Professional Presentations
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Sample Questions
Q1) Marianna was tasked with delivering a presentation to a group of freshman college students at 8am on a Saturday morning.When she discovered this,she immediately started brainstorming for ways to liven up the presentation and keep her energy level high.Which element of analyzing your audience is Marianna taking into account?
A)Gather demographic information
B)Consider the situation
C)Consider the psychological profile of your audienceConsider the size of your audience
Q2) When using testimony or literary quotation,it is important to cite unbiased authorities.
A)True
B)False
Q3) Because definitions are interesting and concrete,they should be used as much as possible during a speech.
A)True
B)False
Q4) What are the differences between a preparation outline and a delivery outline? Discuss specific guidelines for completing both.
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Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) When designing presentation aids,it is important to develop a consistent visual theme.
A)True
B)False
Q2) Which of the following is true when adapting your presentation for a television audience?
A)Amplify your gestures when speaking to a television audience.
B)Both men and women should try to wear white clothing whenever possible.
C)Use dramatic and exaggerated facial expressions.
D)Speak using parallel structures.
Q3) Most public speaking teachers describe manuscript speaking as one of the least effective methods of maintaining audience interest.
A)True
B)False
Q4) According to your textbook,it is better for a speaker to use no movement than to use random,distracting movement.
A)True
B)False
Q5) What is impromptu speaking,and list three suggestions for using it well?
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) When selling a product to a customer,if they ask you a question and you don't know the answer,you should say so and find the answer quickly.
A)True
B)False
Q2) Lisa considers herself a supporter of the local economy and utilizes foreign labor to make her products,but was just told by an associate that her choice is hurting the local economy.Lisa is upset about this realization.What she is experiencing can be described as cognitive dissonance.
A)True
B)False
Q3) specify what you want trainees to be able to do following the training presentation.
A)Training objectives
B)Task assessment
C)Task analysis
D)Questionnaire
Q4) When selling,having too many options can be overwhelming for the customer.
A)True
B)False
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Chapter 14: Writing for Business
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Sample Questions
Q1) Explain the purpose of a complaint letter and list four suggestions for writing a letter of complaint that's likely to be read and acted upon.
Q2) Which of the following is NOT listed as a suggestion for completing the front matter?
A)Title page
B)List of figures and tables
C)Foreword
D)Executive summary
Q3) The spell-check tool is a foolproof.
A)True
B)False
Q4) Nonparallel verbal messages include language and phrases that are symmetrical.
A)True
B)False
Q5) If your message is complex,then lean forms of media are most appropriate.
A)True
B)False
Q6) Explain what is meant by biased messages and describe the three ways to use unbiased verbal messages.
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Chapter 15: Managing Time: Managing Information
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Sample Questions
Q1) Which of the following is NOT a suggestion given by your book to help you manage your master list?
A)Write it down
B)Cross if off
C)Use your calendar as a master list
D)Schedule tasks at your best time
Q2) When prioritizing tasks you need to consider the and .
A)frequency; risks
B)cost; rewards
C)goals; effects
D)urgency; importance
Q3) Michelle believes she needs to get a MBA to advance in her career.Getting an MBA is an example of a non-important and urgent task.
A)True
B)False
Q4) There is only one effective way to create a master list.
A)True
B)False
Q5) Why can doing a time audit be an effective step in becoming more efficient with your time?
17
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